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Computer shuts down while playing


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#1
chaoticgenius666

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Anyone had this issue, seems to be completely random for me...during moments when something happens in game, when I talk to someone, open a chest, just suddenly the screen goes black and the computer is off.  Im running windows 7 with a 8800 gt, quad core, 4gb or ddr2 ram, shouldn't have any issues, and i can't imagine the same computer that runs crysis and crysis warhead is overheating on this game.

#2
Maddognl

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You can check the event log what caused the reboot, and you could prevent the reboot:

System Properties->Advanced->Startup and recovery / Settings-> turn off automatic restart



Generally though this kind of errors indicate that you memory got corrupted or some such.

#3
Syrellaris

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When the computer restarts randomly, you have a power supply problem. (in most cases, it means the game forces your videocard and system to use all of there power, and if your power supply is not high enough or is slowly getting crappy, then it will force a random reboot as the power is just not enough. )

When you get a blue screen of death, with an error like for example IRQ not less or equel, then you have a memory problem.

Modifié par Syrellaris, 04 novembre 2009 - 12:23 .


#4
malkuth74

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Memory corrupted would usually have a BSOD with it before hand, but overheating would shut right down.

#5
Syrellaris

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overheating, even with protection mostly results in distorted graphics before it get forced to shut down.

#6
Daniel Secondthought

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It's possible your system is overheating. It has happened t me and a few other people. Cleaning your fans, set up some additional cooling and turning V-sync on seems to help.



Below is a post I made in another thread:



Daniel Secondthought wrote...



There was a small but significant portion of people who had this problem with the pre-release Chracter Creator. I had hoped that it was *just* a problem with the CC, but it turns out it happens in the game too.



For me, the problem is the CPU. The game pushed the CPU to 100% useage, and my computer shut down due to over heating, usually in the space of about 10-15mins.



Just out of interest, my specs are:



Dell XPS M1730

Intel® Core™2 Extreme CPU X9000 @ 2.80GHz (2 CPUs), ~2.8GHz

3070MB RAM

2x NVIDIA GeForce 8800M GTX

Zalman 17 inch laptop cooler



This does not happen with some fairly high-draw games, such as Age of Conan, which can be run on full settings with no problems.



Like I said, I was hoping that it wouldn't happen with the full version of the game, but unfortunately it does. My advice, and it seems to also help some other people is to:



- Turn on V-sync

- Run the game in windowed mode

- Turn off anti-aliasing



This allowed me to get the CC running, but it wasn't enough for the actual game. To run that for any period of time, I've had to turn the graphic detail from "Very High" to "High". Most effectively, though, is that I've had to point a external fan directly at the laptop to get more air circulation around. This seem to allow me to run the game for playable episodes.



I have no idea whether this is some kind of bug, or an intended feature. I was pretty amazed that the CC alone could overheat my laptop.



My FURTHER advice would be that everyone having this problem should be vocal about it and see if we can get some kind of response from Bioware, who didn't say anything during the CC problems.



For the record - my duct-tape and saliva patchwork cooling arrangement is well worth the game. It's brilliant so far, and I'm enjoying it immensely. I do, however, wish that I didn't have to worry about the very real possibility of it melting my computer to slush.



#7
chaoticgenius666

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yea I checked the temps and its loading the hell out of my cpu, gettin 4 cores to about 85+ C and rising, til it just completely shuts down the computer, would sure like a fix from bioware, I have never had issues in any game ever b4, and this game...its not like its progressively bad over time...its like..the second i load into game it starts rising quick.

#8
chaoticgenius666

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well nevermind all that, seems like just loading the game in cranks the cpus up like 10 degrees C in by time I even have my game loaded. At this point it is unplayable. My cpu's run mildly warm and always have, anywhere around 50 C and 65 C, but this game could destroy em.

#9
Daniel Secondthought

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This problem seems to only be affecting a small percentage of the playing population, but I do hope the issue is taken seriously by anyone from Bioware reading the forums.



The game itself is fantastic. I'm having a blast playing it, but knowing that it could be causing actual and expensive hardware damage does tend to take the shine off things.

#10
Nezabyte

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I have similar specs and used to have problems with rebooting and memory BSODs a few months ago when I had just built my PC. I cranked up the fan and have been issue-free ever since :)

#11
JocktheMotie

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Try underclocking your CPU or throttle it, if the game is making it that hot on load. I've got a quad core and it hits 60-65 running the game, 85 seems high.

#12
Nassou

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Do you have vsync on?

#13
chaoticgenius666

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Yea I do have vsync on, btw I am running windows 7, and as for turning up fans, I could do so, if I remembered how, and even still nothing else does this, i just loaded up bioshock turned it all the way up, dx10 on, all that, and never got past 78 C, so I highly doubt its much past just this game.

#14
JackDresden

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chaoticgenius666 wrote...

yea I checked the temps and its loading the hell out of my cpu, gettin 4 cores to about 85+ C and rising, til it just completely shuts down the computer, would sure like a fix from bioware, I have never had issues in any game ever b4, and this game...its not like its progressively bad over time...its like..the second i load into game it starts rising quick.


You need to reapply thermal paste between your heat sink and your CPU, I had this problem a few weeks ago after I are dusted my pc.

Temperatures getting up to 90 on 50% processor load and the system shutting down. So I Bought some new paste reaplied it now at about 100% load the CPU case temperature never gets above 44, at idle its around 20 - 25.

It's your computer the game is just putting it underload that's all, it should be able to cope. I have a similar 4 core cpu.

Modifié par JackDresden, 04 novembre 2009 - 01:40 .


#15
NoX1ous

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78 C on a game like BioShock? Do you use the stock fan for your particular CPU?

If so, switch it out NOW. Otherwise, did you use thermal paste when applying the new fan - did you cover the CPU properly?

A game heating up your CPU by that much usually is a sign of the hardware not doing it's job properly instead of a game asking too much of the hardware.

#16
JackDresden

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Yes in my case I think the PC manufacturer had badly applied a cheap thermal paste, my air dusting must have blown some of it out (must have dried out). I have a great heat sink and fan but if the thermal paste as dried out or not been applied properly the CPU case temperature will rocket.



50C at idle is wya to high should be <40C I have a similar processor and it's 20 - 25C until I put serious load on it.



Really OP you need to fix this it will be shortening the lifespan of your CPU a lot. I have a quad core 2 and 85C also goes way above it's listed thermal rating (71C) mine was getting to 90 before it shutdown to though.




#17
Loneo

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Your idle temps are WAAAAAAY to high, I have a i7 chip overclocked to 3.6ghz and use a good heatsink and fan and I don't get above 45c

Anything above 75c is just not good, you might not be IT literate but it might be an idea to remove the fan and heatsink and reapply some heat paste to your CPU or simply get a better heatsink and fan for your CPU

Lower temps = longer CPU life

Modifié par Loneo, 04 novembre 2009 - 01:47 .


#18
JackDresden

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Daniel Secondthought wrote...

This problem seems to only be affecting a small percentage of the playing population, but I do hope the issue is taken seriously by anyone from Bioware reading the forums.

The game itself is fantastic. I'm having a blast playing it, but knowing that it could be causing actual and expensive hardware damage does tend to take the shine off things.


It's not their fault if your CPU over heats, your computer should not overheat even if the CPU is running at or near 100%, it's a hardware issue.

#19
chaoticgenius666

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Yea I do have vsync on, btw I am running windows 7, and as for turning up fans, I could do so, if I remembered how, and even still nothing else does this, i just loaded up bioshock turned it all the way up, dx10 on, all that, and never got past 78 C, so I highly doubt its much past just this game.

#20
JackDresden

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I have a Quad core intel and my current CPU temp. is 23C when playing high end games it goes up to about 45C.



If the OP has a similar processor that tops 70C at 100% load or when loaded for more than a few minutes it's a hardware cooling issue. If they aren't IT literate they should take it to a repair shop cheaper in the long term.


#21
chaoticgenius666

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well imma have to try that thermal paste then, cuz i did just recently dust my comp, when putting in another HDD.

#22
JackDresden

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chaoticgenius666 wrote...

Yea I do have vsync on, btw I am running windows 7, and as for turning up fans, I could do so, if I remembered how, and even still nothing else does this, i just loaded up bioshock turned it all the way up, dx10 on, all that, and never got past 78 C, so I highly doubt its much past just this game.


It's not the fans it's the thermal paste is my guess, you should have paste between the CPU and the Heat sink if there isn't enough or it's dried out and flaky that's your issue. Believe me mine was just as bad I put new paste in and now it's chilled out.

All your OS and software is unimportant and raising fan speed won't matter if the thermal paste is knackered.

And this "well imma have to try that thermal paste then, cuz i did just recently dust my comp, when putting in another HDD." clinches it.

there are some good web sources on how to do this videos on youtube etc. It can be worrying but is actually simple and Thermal paste is relativly cheap.

Modifié par JackDresden, 04 novembre 2009 - 02:04 .


#23
chaoticgenius666

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so I checked it out, and somehow I have broken brackets on my mounting for the heatsink on the cpu. Tried to make it work still attempted to macgyver it and managed to break the **** further. So now...I just got on new egg got myself a new cpu with new heatsink and fan, upgraded my q6600 to a q9400, and then while I was at it I upgraded my 8800 gt to a 260gtx.

#24
chaoticgenius666

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Got my stuff, installed, have the game runnin everything at max, no hitches no drops in framerate, absolutely perfect.

#25
Dunhan1

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Hey I run a Windows XP and a 7950 NVIDIA card and I lowered everything to the lowest it could go on the game and it is still shutting me down and not restarting. I wiped my computer yesterday in hopes that would stop it but alas it did not. I even put it in windowed form like Daniel Secondthought said but it still didnt work does anybody have a solution that would not cost a lot of money?