9 réponses à ce sujet

[BigMcLarge]

Hey,

I know I'm only asking about 5 bucks, but I bought my points on the fourth just so I could get the dlc on the fifth.   Here we are on the ninth and no word of when it'll be released.  So, I'd like a refund.  Any help on how to do that?

 

[Iris562]

Bar calling the company, sitting on the phone for hours, filing a law suit, and wasting more money than you originally payed; no, I don't think you can.

[Torias]

Official Support:

Visit:

DA Customer Support . There you can search through existing support topics. If you can't find your answer that way, you can email the customer support people from that page.

[fantasypisces]

Technically you were paying for the points, not for the content. So technically, you got what you payed for. Stupid fine print.



(not saying I am un-happy, I bought like $20 worth of points in one go, so I'm just sitting around and waiting for RtO).

[Bryy_Miller]

This is why you don't buy stuff for stuff that already has a dodgy launch window. This is why you also do not pre-order two years ahead.

[Kevin Lynch]

In all fairness, you don't always have to pay anything when you pre-order, so pre-ordering is often without negative consequence. This, however, isn't pre-ordering, it's buying points to be applied at a later date to whatever that's available. There's really no reason to buy points in advance unless you are looking at a big fluctuation in the exchange rate.



But I'm surprised there isn't an obvious answer to this question on the points page/FAQ.

[Balderhagen]

Dont buy points until u see the new content in the DLC window ingame...imo

[marbatico]

cant you just keep the point until the dlc comes out?

[BigMcLarge]

I guess I'm just a budget nut. I can put that 5 bucks other places and then decide later whether to spend it again on the dlc if and when it comes out. I don't lose money getting a refund, and the time is time I'd spend just relaxing so I'm not losing productivity.



Thanks for the advice and I'll check the forum points page/FAQ.

[Kevin Lynch]

As I mentioned, I don't think the answer is there on the points page or FAQ (I didn't find it; if you do, let us know).



I'll shuffle this over to the points forum for you. Perhaps a Bio rep would be kind enough to respond.