I want to apologize for
So, in short, thank you for all you do, Bioware, and don't let our bad apples discourage you.
Also, before you trolls start to, well, troll. I suggest you read this. And maybe this.
Chealec wrote...
TBH - I'm always most impressed that Bryan Johnson posts here ... QA is probably one of the most under-appreciated, least "glamorous" jobs in the whole of software development... and one that cops some of the most flak when things aren't 100% perfect (which they never are). It's a brave QA peep that pops hit head over the parapet and yet he's one of the most active BioWare staffers on the forum.
So, hats off to that man.
*aside: I'm a code monkey and I understand the importance of, and appreciate, a good QA team - when you spend so much time, so close to the code, it's a little too easy to overlook those little scenarios that can make things go a bit "quirky" ... sometimes it takes a fresh set of eyes to make you go "What? Really, someone would actually do that? ... but yeah, you're right that's not supposed to happen". *ahem*
Hell, there's a "Sysadmin appreciation day" now ... why not the same for QA?
Chealec wrote...
Bryan Johnson wrote...
...
Furthermore part of a QAs job is to be an advocate for the customer, so understanding the gripes of a fan I am able to consider avenues that I may have not fully appreciated before.
Yeah, but to be fair, I've worked with some people who really aren't prepared to go any extra distance whatsoever - they put in the hours, log off and call it quits.
They DON'T get involved in public forums (fora?), in their own time, to better do their job (or in code-monkey land, they don't spend any of their own time keeping their skills current or improving them)... it's the difference between someone who can do the job and someone who's good at it (e.g. they actually care about it)... just saying.