1789 réponses à ce sujet

[Drewton]

It sounds completely boring.

[AlanC9]

DarkSeraphym wrote...

AlanC9 wrote...

Not all customers. Just the ones who feel like you.

And really,  shouldn't she be? 

You mean that it is asinine having to work in customer service with customers who know they can walk all over you, but then get upset when they push you too far?  Sometimes it seems as if the people targeting the devs have never worked in customer service themselves.

I didn't mean that at all. iakus may not like the direction the game took, but he's never been anything but respectful and polite ... unlike some folks here.

[DarkSeraphym]

JeanLuc761 wrote...

Refara wrote...
More immersion breaking content! Earth getting annihilated by the reapers, may as well go spend some time with the gang. No rush.

You mean like Mass Effect 1 and 2?  And Dragon Age 1 & 2?  And almost every RPG I can think of?

Seriously, this is nothing new.

Most of the time, people complain when time constraints prevent them from taking in the content of the game. That was a criticism of Majora's Mask when it released for the N64.

[Slayer299]

@liamv2 - The thing is with Jessica, she's not a little kid being poked/picked on. She's a grown woman and an employee of Bioware. She does not have the luxury of letting her.temper out. Asboth a Community Manager and BW and a public face what she says is going to b taken at face value irrevelant of whether she wass posting from a private account. And when a section of the fanbase takes offence problems multiply, which is why you have what is going on here /now.

Whether she was angry/frustrated or even just having a bad day her comments can be a PR nightmare and reflect badly on both BW and herself.

[Dr_Extrem]

CronoDragoon wrote...

iakus wrote...
You just don't say stuff like that to the public.  Ever.  You don't even say that where the public can hear.  Even when you can't deliver what the customer wants, you make them feel valued.  You never say "we ran the numbers, and you don't matter" no matter how nicely you couch the words.

No, that's not true. There comes a point when you're dealing with people who think they own the world because they're a customer, and you have to inform them otherwise. This is one of those times.

right ... just before a big dlc-release ...

my boss would cut my balls off and feed them to his hounds.


this is the time not to tell people to gtfo - its time to make them buy the dlc.

[CronoDragoon]

Kabraxal wrote..

If she wants fans to leave Bioware just like many Diablo fans won't purchase from Blizzard ever again... it's a stupid business practice and she doens't provide any proof.  Just casually claims "you're wrong!" and thumbs her noses at the fans.  Maybe it's just the ME team because the DA team didn't respond like this despite the backlash against DA2. Hell, they are still very much involved with the forums it seems in comparison to the ME team abandoning ship to go hide somewhere.  

Everything about this debacle has been on Bioware's shoulders... they are handling it poorly and they are only pushing more and more people away.  

Yeah, because you often saw Mike Laidlaw posting on the DA forums as people relentlessly flamed him.

Jessica doesn't have to provide proof for anything because she's not on trial.

If you truly believe that everything about this debacle is BioWare's fault then I don't know how to convince you otherwise.

[NM_Che56]

Chris Priestly wrote...

CHRIS NINJA'D ME!!! LOL!   

[DarkSeraphym]

AlanC9 wrote...

I didn't mean that at all. iakus may not like the direction the game took, but he's never been anything but respectful and polite ... unlike some folks here.

You don't need to explain, my friend. I was making a sarcastic observation about how it seems like individuals dehumanize employees merely because they work for a particular business. I'm of the opinion that if you wouldn't say it to them outside of work, I wouldn't recommend saying it to them while they are.

Modifié par DarkSeraphym, 21 février 2013 - 09:17 .

[CronoDragoon]

Dr_Extrem wrote...

my boss would cut my balls off and feed them to his hounds.


this is the time not to tell people to gtfo - its time to make them buy the dlc.

Then your boss is a spineless wimp. Sounds like you need a boss that knows when to tell a customer they are out of line.

[TheRealJayDee]

AlanC9 wrote...

iakus wrote...

Same.

Besides, that tweet really put me off buying anything from Bioware.  It's like she's trying to drive away customers or something.

Not all customers. Just the ones who feel like you.

And really,  shouldn't she be? 

Driving away customers? No, I don't think she should. I don't think anyone working at any company should be deliberately trying to drive away customers. It's just not good to do that. Better say nothing. Such statements are sure to cause trouble, and especially on a day like this with the DLC announcement it's a bad time for it. Lot's of people have their attention on ME3 and Bioware now, and the mood was actually rather positive. Basically saying "you're not the fans that count, and I have numbers to prove it, only I won't show them to you", today... ah well... 

[OdanUrr]

Drewton wrote...

It sounds completely boring.

We don't really have much to go on.

[IIEquillibriumII]

CronoDragoon wrote...

iakus wrote...
You just don't say stuff like that to the public.  Ever.  You don't even say that where the public can hear.  Even when you can't deliver what the customer wants, you make them feel valued.  You never say "we ran the numbers, and you don't matter" no matter how nicely you couch the words.

No, that's not true. There comes a point when you're dealing with people who think they own the world because they're a customer, and you have to inform them otherwise. This is one of those times.

To be honest, thats where you are wrong, the costumer can harrash all that He / she wants, but the costumer service should never speak like that to a costumer, the best possible option from that point, is to simply say to the costumer ¨if you want to file a complaint about my service, please do so here ( invisible link! )¨ etc.
the costumer was out of line, but so was the costumer service.

Edit - I mean no disrespect what so ever by my statement.

Modifié par IIEquillibriumII, 21 février 2013 - 09:21 .

[DirtySHISN0]

Game of thrones season 2 dvd, march 4th
Citadel DLC, March 5th

[MattFini]

I don't like the endings of ME3. Never have and never will.

But I've made peace with EC Destroy.

And hoping, but not really believing, that BioWare would do ending content, I am still VERY excited for this. More content with the ME2 cast is exactly what I wanted.

And some of you guys who are still complaining: how in the hell can you not acknowledge the ridiculous amount of fan service that has gone into this?

I'm really sorry for some of you who won't be able to enjoy this. But the ME trilogy was always about the characters for me, so to be given something like this - even if it's not ending content - well, it's enough.

At least for me.

Biower, thx.

Modifié par MattFini, 21 février 2013 - 09:18 .

[Zkyire]

Killdren88 wrote...

Well Bioware,.you have successfully delivered the killing blow those people holding out for post ending content. Tell me how does it feel for the noise to finally come to an end?

Post ending content? ME4.

[crimzontearz]

Uhm...we got trolled harder at comicon, nothing really happened to the troll...soooo why should she care if she replied in an unprofessional manner?

[Kel Riever]

CronoDragoon wrote...

Dr_Extrem wrote...

my boss would cut my balls off and feed them to his hounds.


this is the time not to tell people to gtfo - its time to make them buy the dlc.

Then your boss is a spineless wimp. Sounds like you need a boss that knows when to tell a customer they are out of line.

I would argue the employee not caring about the customer complaint is a spineless wimp, and anyone listening to that employee is a complete moron.  The point IS to sell DLC, not be a self-serving drone at the cost of sales. 

Modifié par Kel Riever, 21 février 2013 - 09:20 .

[Bfler]

Hm, on the one side romance DLC doesn't seem to be bad, but on the other side, if it is the last DLC the boring and silly last mission (til the beam) on earth will still still exist. Suicide mission of ME2 is much more thrilling then this mission.

[UrgentArchengel]

Yes, she doesn't, but every bloke, and lass on here can be as spoiled, bigoted, and arrogant as they wish because....??? Yeah, nice moral lesson for the kids. Nobody knows you,and there are no consequences, so be the biggest d*** possible. Very nice.

[CronoDragoon]

IIEquillibriumII wrote...

To be honest, thats where you are wrong, the costumer can harrash all that He / she wants, but the comstumer service should never speak like that to a costumer, the best possible option from that point, is to simply say to the costumer ¨if you want to file a complaint about my service, please do so here ( invisible link! )¨ etc.
the costumer was out of line, but so was the costumer service.

Edit - I mean no disrespect what so ever by my statement.

No disrespect taken, but consider:  Jessica didn't curse anyone or tell anyone to gtfo. She just said that by their numbers one particular point of feedback isn't the majority. I don't find that disrespectful, sorry. I find that completely appropriate.

In other words, people are overreacting.

[Dr_Extrem]

CronoDragoon wrote...

Dr_Extrem wrote...

my boss would cut my balls off and feed them to his hounds.


this is the time not to tell people to gtfo - its time to make them buy the dlc.

Then your boss is a spineless wimp. Sounds like you need a boss that knows when to tell a customer they are out of line.

nope .. my boss wants to earn money - and i want my payment.
 
rule 1: the customer is always right
rule 2: if he is not right - see rule 1


we dont send 95% quality, if we promise 98%.

[Kabraxal]

CronoDragoon wrote...

Kabraxal wrote..

If she wants fans to leave Bioware just like many Diablo fans won't purchase from Blizzard ever again... it's a stupid business practice and she doens't provide any proof.  Just casually claims "you're wrong!" and thumbs her noses at the fans.  Maybe it's just the ME team because the DA team didn't respond like this despite the backlash against DA2. Hell, they are still very much involved with the forums it seems in comparison to the ME team abandoning ship to go hide somewhere.  

Everything about this debacle has been on Bioware's shoulders... they are handling it poorly and they are only pushing more and more people away.  

Yeah, because you often saw Mike Laidlaw posting on the DA forums as people relentlessly flamed him.

Jessica doesn't have to provide proof for anything because she's not on trial.

If you truly believe that everything about this debacle is BioWare's fault then I don't know how to convince you otherwise.

She makes a claim where all evidence clealry says otherwise and she offers no definitieve anything to prove that claim?  Given Bioware's inability to deal with the fans not accepting their precious ending on any major forum anywhere near a majority.... yeah, I'll take her claim with a lot of skepticism.  All the proof available to us shows the exact opposite of her magical numbers.

And all it would have taken from Bioware to shut most people up, even without touching the endings, was to say "we screwed up... sorry.  We'll try to actually make good on our promises next time."  That's what most of the anger is about... being promised so much for the ending then getting something that doesn't even come close to those promises.  

[Iakus]

AlanC9 wrote...

iakus wrote...
You just don't say stuff like that to the public.  Ever.  You don't even say that where the public can hear.  Even when you can't deliver what the customer wants, you make them feel valued.  You never say "we ran the numbers, and you don't matter" no matter how nicely you couch the words.

Because now, even though that tweet wasn't directed at me,  I don't feel like I matter. 

You'd prefer less honesty from them? I'm kind of surprised myself, but I think it's nice to see this sort of thing.

No, you say such changes aren't feasible.  Either from a technical or resource perspective.  You say this was the intended ending.  Heck even say the team is happy with how it turned out (though you'll probably be laughed at, especially if you can manage it with a straight face)

I've worked with the public for many years.  Yes, the public can be very demanding.  I am not unsympathetic about that.  But you have to be very careful how you say "No"  Even if you can't please the customer right now, you want them to feel like they can come back later and maybe find what they want.

This was not careful.  This is "You're shoe scrapings"

[Kel Riever]

The thing is, seriously, who the hell cares about Jessica Merizan? She's just a fangirl who does stuff for BioWare. The people responsible for the joke that the ending(s) are actually make bad decisions. She's just a cheerleader for those bad decisions. People like her get hired to basically be fans and, you know, maybe do some other stuff while they are busy being fans. Like go play the DLC for release, and then say teasers, etc.

Let's talk silly DLC and talk about the people who actually are the decision makers behind it, not the drones.

[Liamv2]

Slayer299 wrote...

@liamv2 - The thing is with Jessica, she's not a little kid being poked/picked on. She's a grown woman and an employee of Bioware. She does not have the luxury of letting her.temper out. Asboth a Community Manager and BW and a public face what she says is going to b taken at face value irrevelant of whether she wass posting from a private account. And when a section of the fanbase takes offence problems multiply, which is why you have what is going on here /now.

Whether she was angry/frustrated or even just having a bad day her comments can be a PR nightmare and reflect badly on both BW and herself.

True she has to try to be careful with the fans