1789 réponses à ce sujet

[IIEquillibriumII]

CronoDragoon wrote...

IIEquillibriumII wrote...

To be honest, thats where you are wrong, the costumer can harrash all that He / she wants, but the comstumer service should never speak like that to a costumer, the best possible option from that point, is to simply say to the costumer ¨if you want to file a complaint about my service, please do so here ( invisible link! )¨ etc.
the costumer was out of line, but so was the costumer service.

Edit - I mean no disrespect what so ever by my statement.

No disrespect taken, but consider:  Jessica didn't curse anyone or tell anyone to gtfo. She just said that by their numbers one particular point of feedback isn't the majority. I don't find that disrespectful, sorry. I find that completely appropriate.

In other words, people are overreacting.

Alright seems like we are on the same page here, as far goes as the costumer support shoulden't be directly rude to a costumer, reflects bad on the company and the people they hire, all i wanted to say 

[Drewton]

OdanUrr wrote...

Drewton wrote...

It sounds completely boring.

We don't really have much to go on.

Conspiracies that have no impact on the story unless IT-related, casino partying with squadmates...

There's no Reaper battles or anything important, it seems.

[CronoDragoon]

Kel Riever wrote...
I would argue the employee not caring about the customer complaint is a spineless wimp, and anyone listening to that employee is a complete moron.  The point IS to sell DLC, not be a self-serving drone at the cost of sales. 

Oh, I missed the part where she said she doesn't care.

[Kel Riever]

Oh, and on the customer is always right, we all know they aren't. But you don't, certainly, ignore a huge part of your customer base complaining. Nor do you make dismissive comments about them. That's just pure stupidity. But again, I expect that from a drone employee who has no say about what actually matters and is hired to be a fan. It is the actual decision makers doing that which causes a lot more of a problem...

[Kel Riever]

CronoDragoon wrote...

Kel Riever wrote...
I would argue the employee not caring about the customer complaint is a spineless wimp, and anyone listening to that employee is a complete moron.  The point IS to sell DLC, not be a self-serving drone at the cost of sales. 

Oh, I missed the part where she said she doesn't care.

Like you, I was using hyperbole.  Back at you!

[DarkSeraphym]

Kabraxal wrote...

She makes a claim where all evidence clealry says otherwise and she offers no definitieve anything to prove that claim?  Given Bioware's inability to deal with the fans not accepting their precious ending on any major forum anywhere near a majority.... yeah, I'll take her claim with a lot of skepticism.  All the proof available to us shows the exact opposite of her magical numbers.

And all it would have taken from Bioware to shut most people up, even without touching the endings, was to say "we screwed up... sorry.  We'll try to actually make good on our promises next time."  That's what most of the anger is about... being promised so much for the ending then getting something that doesn't even come close to those promises.  

While I am skeptical of anything someone says that without numbers to back it up, forum users are typically not indicative of a majority share of any fanbase. Where she got those numbers, I don't know, but I have a gut feeling the results that came out of the BSN or any other ME-related forum were due to vocality and not the raw percentages of those who bought a copy of Mass Effect 3.

Modifié par DarkSeraphym, 21 février 2013 - 09:28 .

[CronoDragoon]

Dr_Extrem wrote...

nope .. my boss wants to earn money - and i want my payment.
 
rule 1: the customer is always right
rule 2: if he is not right - see rule 1


we dont send 95% quality, if we promise 98%.

Those rules don't apply to rude or disrespectful customers. Even credit card companies - arguably the most soulless of them all - give their customer support leave to hang up on abusive customers and document the event.

[OdanUrr]

Drewton wrote...

OdanUrr wrote...

Drewton wrote...

It sounds completely boring.

We don't really have much to go on.

Conspiracies that have no impact on the story unless IT-related, casino partying with squadmates...

There's no Reaper battles or anything important, it seems.

A conspiracy could impact the story, provided it's the right one. Maybe the Council did find the lost Prothean science team that prevented the Reapers from initiating the cycle? That would open a lot of intriguing possibilities.

[Slayer299]

@DarkSeraphim - The priblem with your CS example is that when you are doing CS you don't have the luxury of getting angry. You are there are there as the company's face to solve/address problems and getting acustomer angrier than they were/are is not a good thing. Even if the customer is the biggest/most rude/arrogant d*** in creation you get to smile and nod in agreement and understanding, after everything and away from every customer do you get to talk about the stupid a**.

[AlanC9]

Kabraxal wrote...

If she wants fans to leave Bioware just like many Diablo fans won't purchase from Blizzard ever again... it's a stupid business practice and she doens't provide any proof.  

And if she did provide proof, would it help?

[Codename_Code]

"Everybody loves the kid, I love the kid, I love green indoctrinated freaky eyes, you dont ? well you are not in the majority - P.s. I work at bioware and you dont hahaha, laughing all my way to the bank with your money"

Modifié par Codename_Code, 21 février 2013 - 09:28 .

[Archonsg]

AlanC9 wrote...

Archonsg wrote...
That and the jarring fact that your Shepard would dick around while every single hour that he is doing so, playing interior designer, people on earth are being harvested. 

Anyone who's really bothered by this sort of thing wouldn't have gotten through ME1. Remember the "Race Against Time?"

The premise of being out there searching for Saren still holds true In ME1. That "race" still entails your search and thus the exploration of unchartered worlds in hope of locating or failing that finding clues to aid your search for Saren.

Comparing that to obtaining and then furnishing an apartment when the Reapers are already here is kind of a long stretch, yes?

Shore leave / R&R I can accept and approve, no soldier can stay wound up indefinitely, but that is not the same as taking time out to pad an apartment. Shepard's mindset should be "lets have some fun then its back on the Normandy people!" not, "Would this Rembrandt copy-original look better here or the would the Michelangelo be better ... or maybe this Monet ... choices, choices..."
Right.

[Vinny]

I really don't know what to think about this DLC, so... YT first and then we'll see.

[NM_Che56]

Gianna Parasini?
Shiala?
Sha'ira?


Gooby, plz?

[Dr_Extrem]

CronoDragoon wrote...

Dr_Extrem wrote...

nope .. my boss wants to earn money - and i want my payment.
 
rule 1: the customer is always right
rule 2: if he is not right - see rule 1


we dont send 95% quality, if we promise 98%.

Those rules don't apply to rude or disrespectful customers. Even credit card companies - arguably the most soulless of them all - give their customer support leave to hang up on abusive customers and document the event.

well ... clevernoob was neither rude, nor disrespectful. he only wrote, what he was thinking. he was direct - thats all.

merizans answer was snippy - not the best style for a pr-person.


about the quality of a product .. the next time you buy a german car and half of it is delivered broken, call me.

Modifié par Dr_Extrem, 21 février 2013 - 09:31 .

[CronoDragoon]

IIEquillibriumII wrote...

Alright seems like we are on the same page here, as far goes as the costumer support shoulden't be directly rude to a costumer, reflects bad on the company and the people they hire, all i wanted to say 

And I agree. If Jessica had responded on twitter "Don't like it" Gtfo" then we've be having a very different conversation on my end. Anything resembling such words is the product of people looking to be offended and outraged even when it doesn't really fit what happened. Is there anything she's said that screams to you "arrogant child" as she's been called in this very thread?

[alsonamedbort]

iakus wrote...

AlanC9 wrote...

iakus wrote...
You just don't say stuff like that to the public.  Ever.  You don't even say that where the public can hear.  Even when you can't deliver what the customer wants, you make them feel valued.  You never say "we ran the numbers, and you don't matter" no matter how nicely you couch the words.

Because now, even though that tweet wasn't directed at me,  I don't feel like I matter. 

You'd prefer less honesty from them? I'm kind of surprised myself, but I think it's nice to see this sort of thing.

No, you say such changes aren't feasible.  Either from a technical or resource perspective.  You say this was the intended ending.  Heck even say the team is happy with how it turned out (though you'll probably be laughed at, especially if you can manage it with a straight face)

I've worked with the public for many years.  Yes, the public can be very demanding.  I am not unsympathetic about that.  But you have to be very careful how you say "No"  Even if you can't please the customer right now, you want them to feel like they can come back later and maybe find what they want.

This was not careful.  This is "You're shoe scrapings"

How did you get that from her comment?

[ElectronicPostingInterface]

 Couple of things:

1. Making a romance/character DLC shows that Bioware focused on what people said they liked most about the game and put together an awesome experience with lots of dialog. I have to say...I really, really appreciate this focus and the listening. A lot. Great job.

2. The fact you didn't allow Xbox limitations to restrict you and created a 4 GB DLC instead of jamming the content into 2 GB is also something I appreciate. That's awesome.

3. I am super excited to get this romance/character DLC, but I would have been disappointed without a new quest to do. The cool conspiracy thing you attached, even if it's minor (I hope it's super soecial awesome), has made this DLC like...this is what I've always wanted Mass Effect DLCs to be.

People have always been quick to point our fault, but let me among the first to say: Thank. You. This is getting it right. Hardcore.

Perfect close out DLC for the trilogy. Thanks Bioware.

Modifié par PKchu, 21 février 2013 - 09:31 .

[Kel Riever]

Dr_Extrem wrote...

CronoDragoon wrote...

Dr_Extrem wrote...

nope .. my boss wants to earn money - and i want my payment.
 
rule 1: the customer is always right
rule 2: if he is not right - see rule 1


we dont send 95% quality, if we promise 98%.

Those rules don't apply to rude or disrespectful customers. Even credit card companies - arguably the most soulless of them all - give their customer support leave to hang up on abusive customers and document the event.

well ... clevernoob was neitherrude, nor disrespectful. eh only wrote, what he was thinking. he was direct - thats all.

merizans answer was snippy - not the best style for a pr-person.


about the quality of a product .. the next time you buy a german car and half of it is delivered broken, call me.

You get another quarter of it fixed for extra money, but it still doesn't run.  And, by the way, that's your fault for not liking it that way.

[Kabraxal]

AlanC9 wrote...

Kabraxal wrote...

If she wants fans to leave Bioware just like many Diablo fans won't purchase from Blizzard ever again... it's a stupid business practice and she doens't provide any proof.  

And if she did provide proof, would it help?

It would come off less petulant sure.

And to that poster above that says the rules don't apply to rude customers... tell that to my boss please.  I'd love to be abloe to dismiss and say "you're wrong!" to my customers.  

[alsonamedbort]

Dr_Extrem wrote...

CronoDragoon wrote...

Dr_Extrem wrote...

nope .. my boss wants to earn money - and i want my payment.
 
rule 1: the customer is always right
rule 2: if he is not right - see rule 1


we dont send 95% quality, if we promise 98%.

Those rules don't apply to rude or disrespectful customers. Even credit card companies - arguably the most soulless of them all - give their customer support leave to hang up on abusive customers and document the event.

well ... clevernoob was neither rude, nor disrespectful. he only wrote, what he was thinking. he was direct - thats all.

Except for when he basically called her a liar.

[CronoDragoon]

Dr_Extrem wrote...

well ... clevernoob was neitherrude, nor disrespectful. eh only wrote, what he was thinking. he was direct - thats all.

Oh yes he was. Being rude and direct aren't mutually exclusive concepts, you know.

merizans answer was snippy - not the best style for a pr-person.

about the quality of a product .. the next time you buy a german car and half of it is delivered broken, call me.

The next time you buy a game and half the disc is broken, you might actually have a relevant analogy.

[clarkusdarkus]

Lets be honest, For the last dlc it's pretty underwhelming...£15 can get you a full game, i paid £18 for farcry 3

[AlanC9]

Archonsg wrote...
The premise of being out there searching for Saren still holds true In ME1. That "race" still entails your search and thus the exploration of unchartered worlds in hope of locating or failing that finding clues to aid your search for Saren.

Searching random worlds over the entire galaxy in the hope that Saren might have landed on one of them?

Not sure if serious....

(I'd put the pic in but I've already seen it three times today)

[BeauRoger]

fantastic, thanks bioware!