787 réponses à ce sujet

[GuardianofSouls]

They are overloaded due to a bad management decision for SimCity. If they had learned from Activision-Blizzard's mistake with Diablo III and simply allowed people to play offline, 95% of their issues would be gone.

But I digress; If you have been waiting a day for twitter, they probably missed your message and you may want to try again.

[GuardianofSouls]

I finally got it fixed. It took me five minutes to get their attention on twitter. Here is what I used. Feel free to copy and paste if you have the same edition and same error message.

(Two tweets due to character limitation, just reply to your first tweet.)

Tweet 1:
"Unable to authorize the listed DLC...Collector's Edition Online Pass Entitlement." ME3 N7 Collector's PC. Origin ID goes here

Tweet 2: I think when support redeemed my pass they set me to a standard pass and not the N7 Collector's Edition.

Modifié par GuardianofSouls, 08 mars 2013 - 05:37 .

[JohnDoe]

thanks guardian, will try the first tweet..

[Grinch57]

Serenity87HUN wrote...

Grinch57 wrote...

My first "online pass" issue and have not had to use the "fix challenge" button in several weeks.

Used the link BroJo provided, ah yes, 45 minute wait for online chat.

Then, 45 minutes later, still waiting. I'm going to bed, address this mess tomorrow.

I waited 2,5hrs on Tuesday for the livechat; but after they finally answered, the EA advisor corrected the problem in 10 minutes.

I tried again this morning with chat, got tired of that after two hours.  Saw the phone option had a quick turn (5 min), so went to that (US & Canada only, sorry), after 105 minutes, was going to give up and go back to chat.  Then the phone rang, as you said, in less than 10 minutes the problem was fixed.

In reading news about EA, Sim City is having major problems and I think both chat and phone support are bogged down with that mess, which makes someone trying to get through for another (old, soon to be abandoned) game a lower priority.

On the bright side, EA servers have totally failed Sim City, a SINGLE PLAYER game, so it's not like EA is singling out ME3 MP, bad EA servers/origin are simply bad.

Edit add:  Just to be clear, the EA tech support person was very helpful and fixed my issue very quickly, once we were connected.  It was hassle free and about as pleasant an experience as possible.  I have no gripes about that.

Modifié par Grinch57, 08 mars 2013 - 06:36 .

[jakenou]

[quote]jkthunder wrote...

[quote]Bryan Johnson wrote...

We are working on the situation where people could have multiple platforms and have the system only work for one, it should be rolled out soon.[/quote]


Anxiously awaiting fix. Thanx BroJo! * paces * taps fingers * chews nails *
[/quote]

[/quote]


Came to check if BroJo updated with any progress for multi-platforms. Not yet. Still pacing lol.

[JohnDoe]

nothing on tweets.. and the chat isnt visible for me.. siiiigh..

[Tracy-Shepard]

My online pass is missing. tried to get through to EA live chat. but after 6 hours I give up. have no idea what to now.. bioware please help me

[a-karpen]

I created a topic to try to get some answers from devs, at last. Because I haven't seen any comments about this Online Pass problem, except for "go to EA support".
Here's link:
http://social.biowar.../index/16192551

[Tracy-Shepard]

nevermind they fixed it on twitter

[JohnDoe]

Tracy-Shepard wrote...

nevermind they fixed it on twitter

I still have no idea why I cant get it fixed.. I have messaged them on twitter so many times.. yet they seem to ignore me

[Revanator]

 I completed a platinum mission, before which i had 98000 credits or so. after the total said 200000 credits or so, but when i went into the store to buy packs, the total changed to my origial total of 98000.  this is the first time i have had this problem and i am unsure what to do

[Grinch57]

Revanator wrote...

 I completed a platinum mission, before which i had 98000 credits or so. after the total said 200000 credits or so, but when i went into the store to buy packs, the total changed to my origial total of 98000.  this is the first time i have had this problem and i am unsure what to do

I think you're totally hosed.  Once you go to the store/play another match, if they're gone, they're gone for good.  That stinks.

I've been "lucky" so far, credits have gone missing when I got back to the lobby. I've lost credits, by not noticing until too late (store visit or another match) or out of ignorance when I didn't know how to get them back (exit ME3 and go back in).

Having them in the lobby or back on your MP home page, but losing them once you go to the store, that really stinks.  Sorry.

Modifié par Grinch57, 08 mars 2013 - 09:07 .

[GuardianofSouls]

JohnDoe wrote...

Tracy-Shepard wrote...

nevermind they fixed it on twitter

I still have no idea why I cant get it fixed.. I have messaged them on twitter so many times.. yet they seem to ignore me

You should delete your earlier tweets that weren't answered. They tend not to reply if you send too many. Delete those and then try again. Stay online (on Twitter) and they should answer within a half hour. (During the service hours). If they don't, wait a bit and rinse and repeat.  Eventually they do answer; sometimes you are just unlucky. 

[JohnDoe]

GuardianofSouls wrote...

JohnDoe wrote...

Tracy-Shepard wrote...

nevermind they fixed it on twitter

I still have no idea why I cant get it fixed.. I have messaged them on twitter so many times.. yet they seem to ignore me

You should delete your earlier tweets that weren't answered. They tend not to reply if you send too many. Delete those and then try again. Stay online (on Twitter) and they should answer within a half hour. (During the service hours). If they don't, wait a bit and rinse and repeat.  Eventually they do answer; sometimes you are just unlucky. 

I tried once every 3-6 hours :/

[Bryan Johnson]

Okay I will not be fixing spectre mastery anymore.

There is a fix for all stuck accounts for this, that comes out on tuesday.

[Grinch57]

Bryan Johnson wrote...

Okay I will not be fixing spectre mastery anymore.

There is a fix for all stuck accounts for this, that comes out on tuesday.

Excellent, thank you.  Are there any other server side fixes coming out on Tuesday that you can share with us?

[JohnDoe]

Bryan Johnson wrote...

Okay I will not be fixing spectre mastery anymore.

There is a fix for all stuck accounts for this, that comes out on tuesday.

Mr Johnson..
can I get a fix? I really want to play this weekend :/

[megawug]

Frack... looks like collector's edition got the shaft after they rolled out the latest fix. Waiting for EA support once again! Great start to the weekend!

[neocodex]

So from what I know, buying the citadel dlc screws up your online pass in most cases, right? So if I want to continue playing my multiplayer, suppose I should rather not get that. Good job EA.

[Void Of Humanity]

Done OP Lodestar on Insanity, but ive only been awarded Normal?

[Groleau1212]

i only got one comendation pack after operation lodestar insanity. any help?

[JohnDoe]

do not run the fix if you have collector's edition, its going to break your MP with the "redeem online pass".

[Bryan Johnson]

JohnDoe wrote...

do not run the fix if you have collector's edition, its going to break your MP with the "redeem online pass".

Thats not at all the corelation 

[JohnDoe]

unbelievable, tried to use the chat from the advisor, and the thing is broken! tried both chrome and firefox.. in firefox the chat window doesnt even popup (even disabled my popup protections), with chrome it popups but only loads chat box and then a whitebox overlay pops and thats it!..


wtf !!!

[JohnDoe]

Bryan Johnson wrote...

JohnDoe wrote...

do not run the fix if you have collector's edition, its going to break your MP with the "redeem online pass".

Thats not at all the corelation 

how so? I was fine, ran the automated patch for the lodestar
tried to play again.. and I instantly got the "redeem online pass" bug.. I cannot play MP