787 réponses à ce sujet

[Jeffry]

To all the guys who have been having problems with their Online Passes on N7 CE versions:

I had the same problem, my Online Pass stopped working (shortly after installing Omega) and I can tell you this, the live chat is useless if you have the N7 Collector's Edition, they either won't help you at all or issue you a normal Online Pass which will cause some problems later. So your best bet is to avoid the live chat completely.

Call your country's EA support line instead, describe your problem and if they don't come up with this solution themselves, tell them what to do, it worked for me and for my friend like a charm:
1) delete your Online Pass (or all of them), From Ashes, CE stuff DLC and the game itself from your profile
2) issue a new product code for ME3 N7 CE which you have to redeem via Origin yourself and after that issue a new product code for From Ashes
(Ofc they'll have to consult issuing new CE codes with senior technician, it will take a while, so be patient.)

Only this solved my CE Online Pass problem, hope it will help.

Modifié par Jeffry, 02 mars 2013 - 06:17 .

[archiev1976]

Vanishing credits/experience after match is really common issue for me. I know lot of people recommend that I close ME3 immediately and log back in and it fixes the issue, and it does, but only in about 1 out of 5 cases.

[Mametal]

Jeffry wrote...

To all the guys who have been having problems with their Online Passes on N7 CE versions:

I had the same problem, my Online Pass stopped working (shortly after installing Omega) and I can tell you this, the live chat is useless if you have the N7 Collector's Edition, they either won't help you at all or issue you a normal Online Pass which will cause some problems later. So your best bet is to avoid the live chat completely.

Call your country's EA support line instead, describe your problem and if they don't come up with this solution themselves, tell them what to do, it worked for me and for my friend like a charm:
1) delete your Online Pass (or all of them), From Ashes, CE stuff DLC and the game itself from your profile
2) issue a new product code for ME3 N7 CE which you have to redeem via Origin yourself and after that issue a new product code for From Ashes
(Ofc they'll have to consult issuing new CE codes with senior technician, it will take a while, so be patient.)

Only this solved my CE Online Pass problem, hope it will help.

I really appreciate the help, but I hope I do not need all this "juggling" to resolve this problem with my Collector's Edition's Oline Pass, and this because I have to rely on EA Brazil, which does not respond nothing with less then a week!...

... I still remember the last similar case that I had: The authentication failures of the Dragon Age Origins DLCs, which Bioware and EA took ALMOST A YEAR to solve! ... A year without being able to access content for which I paid! ... And there are people who do not understand why some of us are so unhappy with both (Bioware and EA)!?

Modifié par Mametal, 02 mars 2013 - 06:52 .

[MPApr2012]

Does the character class getting stuck at level 20 count as the common problem or as challenge problem? Scenario is - one of your classes reaches level 20 so you promote mentioned class and this fact gets captured by the counter for N7 Mastery (and reflected by increase in the scores); but when you go back to a character choice promoted class is still at level 20 and number of promotions has not changed. Apologies if that's off-topic, i'm contemplating what's next steps are going to be and thought there's no harm in asking here first...

[N7-RedFox]

Well i am utterly pissed off with EA's sh***y unsupportive tech support. I have had the Online Chat window counting down from 45min. It has been stuck on 5mins until advisor is ready for the last hour now.

I tried calling up EA via phone and got to speak to an advisor after 20 minutes of being on hold. She altered my account to get my online pass working again but now i'm seeing that she's authorised the pass for the wrong version of the game.

I get this error message now "Unable to authorise the listed DLC. Please log into the Alliance Network with the Account used to purchase From Ashes."

Needless to say, i am logged in with the correct account, my only account and it is still not authorising my From Ashes DLC properly. While i was in the middle of explaining this to the advisor she put the phone down on me. I've been on hold for another 25 mins and counting now.

That's £25 EA's sh***y DRM has cost me so far today. Plus another £20 in phone calls from the last time this happened to me earlier this year. I want my money back or at least a free copy of ME4. I feel like i've been robbed

[ajburges]

I would also like to chime in. The online pass error is done through your mistake. It is really aggravating to have to wait a half hour. Especially since I can't play another game while waiting. Maybe a PSP for the wait would help mollify me and others who share my view.

Plus nothing would be able to help find a way to reproduce the error like the hackers trying for PSPs for free.

[Rotacioskapa]

I could play yesterday perfectly but today i get the Redeem/Purchase Online Pass BS.

[megawug]

Same... just got the online pass BS. And Origin keeps saying that I'm logged into another computer. Changed password and no effect.

[N7-RedFox]

Rotacioskapa wrote...

I could play yesterday perfectly but today i get the Redeem/Purchase Online Pass BS.

The advisor who issued me a new online pass gave me one for the wrong version of ME3. I purchased ME3 N7 Digital Deluxe. Now apparantly i just have the regular version of the game because my From Ashes DLC could not be authorised.

Modifié par N7-RedFox, 02 mars 2013 - 08:52 .

[ajburges]

N7-RedFox wrote...

Rotacioskapa wrote...

I could play yesterday perfectly but today i get the Redeem/Purchase Online Pass BS.

The advisor who issued me a new online pass gave me one for the wrong version of ME3. I purchased ME3 N7 Digital Deluxe. Now apparantly i just have the regular version of the game because my From Ashes DLC could not be authorised.

Is piracy the answer? Do i have to go download a cracked version of the game to get my DLC working correctly again? Because EA certainly aren't helping me (a paying customer). I've bought every single DLC for the SP so far and this is how i'm repayed?

Carful with the direction you go there mate.

But he does bring up a valid point you seem to forget EA. Why do you punish your ligitamite customers? Someone who pirates the game gets a superior experience. Is that the message you want to send?

Modifié par ajburges, 02 mars 2013 - 08:47 .

[N7-RedFox]

ajburges wrote...

N7-RedFox wrote...

Rotacioskapa wrote...

I could play yesterday perfectly but today i get the Redeem/Purchase Online Pass BS.

The advisor who issued me a new online pass gave me one for the wrong version of ME3. I purchased ME3 N7 Digital Deluxe. Now apparantly i just have the regular version of the game because my From Ashes DLC could not be authorised.

Is piracy the answer? Do i have to go download a cracked version of the game to get my DLC working correctly again? Because EA certainly aren't helping me (a paying customer). I've bought every single DLC for the SP so far and this is how i'm repayed?

Carful with the direction you go there mate.

But he does bring up a valid point you seem to forget EA. Why do you punish your ligitamite customers? Someone who pirates the game gets a superior experience. Is that the message you want to send?

Finally after 3 hours of waiting for the online chat advisor to chime in, i have now had the game fixed for me and my online pass matches my N7 Digital Deluxe version of the game correctly. So much time wasted... and this has happened to me twice now. And so much money wasted on phone calls needlessly. 

If EA would just adopt Steam's account re-authorisation method (by sending an authorisation passcode to the email address the user used to setup their account on) there would be a lot more happier customers. If they are trying to win Steam's market share they are certainly going the wrong way about it. Their Origin client is inferior by far.

Modifié par N7-RedFox, 02 mars 2013 - 08:51 .

[isdngirl]

This is sad :/ says I have 55 minute wait? Wtf it was 20-25 and jumped up - I dont user twitter and theres no local number - Im thinking this is last gameI buy for ea and any of its brands until they get sorted.

[megawug]

isdngirl wrote...

This is sad :/ says I have 55 minute wait? Wtf it was 20-25 and jumped up - I dont user twitter and theres no local number - Im thinking this is last gameI buy for ea and any of its brands until they get sorted.

I went all the way down to <5 min, and now it's back up to 5-10 min.  I can't sit around all day.  I hope they get their act together and make it automated, instead of this BS!

[Rotacioskapa]

I see a lot of people have this problem on AnswerHQ too. I hope ea don't except us to contact them one by one lol. No wonder they won the worst company award last year.

[Shades2585]

Rotacioskapa wrote...

I could play yesterday perfectly but today i get the Redeem/Purchase Online Pass BS.

megawug wrote...

Same... just got the online pass BS. And Origin keeps saying that I'm logged into another computer. Changed password and no effect.

Sames here for both.

[jakenou]

I'm going to put this one out here before I bother BroJo with it, since I think others might know the answer (and it's not a big deal) - it's actually for a friend of mine on Xbox, who was getting zero points for a couple of matches in a row last night. I don't think he really cared since he was at lvl 20, but it's not cool if it means he wasn't getting points towards challenges. Does anyone know why this happens and/or how to fix it?

[megawug]

Okay, it's been fixed for me... only took 3 hours. Profile on their server was corrupted. :-/

[isdngirl]

Still waiting at under 5 minutes for 30 minutes - how is this acceptable?

[Darth333]

This is ridiculous: I wait 50 minutes to get the online chat window due to the online pass issue and Origin telling me my account was already being used. During the chat, another problem appears after the online pass issue is resolved: now the DLCs won't authorize telling me I have the wrong account.

The help desk guys assures that if I log out of Origin, it will resolve the issue (but cut the chat window, of course). Well, guess what? It didn't work. Origin still tells me my account is being used (password changed and all) and the DLCs still won't work. I waited another 75 minutes to get to the chat to receive the following answer: wait and see until they fix the game. (phone help says its only for the US).

It is not acceptable to force legit users to go through this, jump through unending hoops, waste our time for nothing except frustration.

Modifié par Darth333, 03 mars 2013 - 12:50 .

[isdngirl]

No rediculous is EA telling tme they cant fix my account and I must call monday to saturday on a charge number. No attempt to re-issue me a new passcode or anything and I have over 1000 hours. Sadly this is the last game I buy from BW ever until they dump EA.

[Lykurgos88]

Bryan Johnson wrote...

For Online Pass Issues:
Please use the Origin to contact EA via live chat or on twitter

You need to update that advice to avoid the common mistake between Standard and CE online passes. EA support often reathorizes the wrong online pass so it would be nice if this "official" advice acknowledges this. When in case of Online Pass error, the owner of Collector's edition must demand reactivation of CE Online pass and From Ashes to fix things. From my experience EA support has no idea how to fix this Collector's edition problem so you have to tell details yourself.

[Murk Loar]

On a similar note,I don't even own the Collectors Edition,I have the OmniBlade Edition which didn't include From Ashes,and after a 90 minute wait, the advisor fixed my online pass issue and told me to check if I could log into multiplayer immediately.I could log in finally,but then had the 'From Ashes unable to authorize' problem.It was fixed quickly but Jesus Christ talk about falling into a rabbit hole.

[Shades2585]

All my DLC's deactivated too.
After about a 45min wait the online help came on and were able to sort it out. It's all working now.

[Procrast68]

OMG thank you

[isdngirl]

I would like to say I tried again this morning and it was working in 10 minutes- I spoke with someone named Nathanael - Id give him a +10 for support. I used Jeffry advice at the top of this page and told them via chat
1) delete your Online Pass (or all of them), From Ashes, CE stuff DLC and the game itself from your profile
2) issue a new product code for ME3 N7 DEwhich you have to redeem via Origin yourself and after that issue a new product code for From Ashes
(Ofc they'll have to consult issuing new DE codes with senior technician, it will take a while, so be patient.)


Needless to say it works without any other issues