787 réponses à ce sujet

[Sunnie]

Almost 2 weeks ago, I was hit with the online pass bug. I just contacted the EA support live chat folks at; https://help.ea.com/...s/channel-offer ; and the rep verified I owned the account then told me to log out and he fixed the issue. Although it took a 15 minute wait to get a live rep, It was a really quick fix.

[january42]

You know what's really funny.
If you go to this page
https://social.biowa...ntitlements.php

It actually lists the online pass for me!  Very annoying that you can't just redownload it somehow. 

[Pugz82]

So Bryan, tell me....what will be done with all the Commendation Pack glitchers who got all their promo weapons to X this weekend thanks a gift pack glitch?

[Pavs719]

Pugz82 wrote...

So Bryan, tell me....what will be done with all the Commendation Pack glitchers who got all their promo weapons to X this weekend thanks a gift pack glitch?

WHAT?  were was this this, your telling me some chuffs have them at X already, jeez.

Modifié par Pavs719, 04 mars 2013 - 03:35 .

[Ogelia]

live chat is realy funy i must try it three times befor find some1 who who can sort my problem with online pass problem on PC, now i can play Mp again but cannot play SP bc it cannot confirm From Ashes DLC and all what they say me was: you need buy this DLC again ...... 1) its not posible bc origin still say i have it purchased 2) in my country and our law its called steal or cheat when you cannot use thig which you legaly purchased ...

[victobael]

Anybody getting this glitch when i log into origin it says "Account Currently In Use" i checked and it does not seem like my account was hacked anybody else getting this glirch?

[Wraithwain]

Help us, Mr. Bryan Johnson. You're our only hope.

[Zartarc]

victobael wrote...

Anybody getting this glitch when i log into origin it says "Account Currently In Use" i checked and it does not seem like my account was hacked anybody else getting this glirch?

Me too.

[Anigor]

Sunnie22 wrote...

Almost 2 weeks ago, I was hit with the online pass bug. I just contacted the EA support live chat folks at; https://help.ea.com/...s/channel-offer ; and the rep verified I owned the account then told me to log out and he fixed the issue. Although it took a 15 minute wait to get a live rep, It was a really quick fix.

EA support seems to be inconsitent. I was on chat but the Advisor could not solve the problem just refered me to a phone number, which is actually a problem for me, because I dont have any telephone .

[DHR107]

They fixed the Online issue for me, which about a week later has now broken my From Ashes entitlement too.

I now get the following:

http://i76.photobuck...zps3c43c496.jpg

Whenever I boot the game, but it allows me to play online nonetheless. This message has now been joined by "From Ashes" at the bottom of the window...

[Pavs719]

DHR107 wrote...

They fixed the Online issue for me, which about a week later has now broken my From Ashes entitlement too.

I now get the following:

http://i76.photobuck...zps3c43c496.jpg

Whenever I boot the game, but it allows me to play online nonetheless. This message has now been joined by "From Ashes" at the bottom of the window...

You and me both, seems to be happening with a lot of us.

[Ogelia]

y have exactly this some problem ...

[AcheaShadow]

I've PM'd because none of my challenges are working on the Xbox!

[Ponfar]

Challenges Stuck:  Under Weapons Tab - Geth is stuck and did not award points / Under General Tab - Slite Squad and did not award points.

Platform: PC [SSD, Two ATI 5770's in crossfire, 16 Gigs RAM, Windows 7 64 bit]

Origin ID: Ponphar / 123dhb@gmail.com 

As of today I cannot access Mass Effect 3 it says online pass required and support has not picked up.  I'vve been on hold for about 40 min.

[TheLastDisease]

Pavs719 wrote...

DHR107 wrote...

They fixed the Online issue for me, which about a week later has now broken my From Ashes entitlement too.

I now get the following:

http://i76.photobuck...zps3c43c496.jpg

Whenever I boot the game, but it allows me to play online nonetheless. This message has now been joined by "From Ashes" at the bottom of the window...

You and me both, seems to be happening with a lot of us.

Yeah, and customer serivce is not of service.  Spent a week going back and forth until they elevated the request into oblivion.  They said it would take 2-3 weeks to contact me.  I emailed them back after that period and have heard nothing back from them.

Definitely the last EA game I buy.

[RampaXi]

Well the support is indeed worth talking to, i mean the 3 hour waiting just to tell them that the product they sold ain't working as intented(?) for numerous times this nice online pass bug has been bothering me and every time i need to contact someone in order to get it fixed?

[sweone]

It is working now, thank you Bryan^^

[Kylogram]

Rain CS wrote...

Why we don't have any compensation for game troubles? For example, I should wait another 45 minutes to start live chat about online pass problem, and my friends start platinum games without me. They probably earn about 500k credits wile I just waiting online pass solution. May be it will be a good practice to compensate my waiting time with similar amount of credits.

The sense of entitlement in this comment... Wow.

[Kyerea]

Ogelia wrote...

live chat is realy funy i must try it three times befor find some1 who who can sort my problem with online pass problem on PC, now i can play Mp again but cannot play SP bc it cannot confirm From Ashes DLC and all what they say me was: you need buy this DLC again ...... 1) its not posible bc origin still say i have it purchased 2) in my country and our law its called steal or cheat when you cannot use thig which you legaly purchased ...

Same issues here except I own the Collector's Edition. Which makes even less sense. So now my Collector's Edition pass is not being recognized and my From Ashes pass is also not being acknowledged even though it says I have From Ashes installed in the Active Downloadable Content menu. This is all on PC mind you.

Modifié par Kyerea, 05 mars 2013 - 12:51 .

[Alastor13]

Thanks!!! I logged in looking for an answer to my missing commendation pack, you're awesome!

[Wraithwain]

Hm. I found help on AskEASupport's twitter. I had to make a Twitter account though, which makes me a Twit. I explained my situation and well, they were kind enough to sort out my online pass problem.

I'm curious as to what causes such a problem though.

[Zorinho20_CRO]

Kyerea wrote...

Ogelia wrote...

live chat is realy funy i must try it three times befor find some1 who who can sort my problem with online pass problem on PC, now i can play Mp again but cannot play SP bc it cannot confirm From Ashes DLC and all what they say me was: you need buy this DLC again ...... 1) its not posible bc origin still say i have it purchased 2) in my country and our law its called steal or cheat when you cannot use thig which you legaly purchased ...

Same issues here except I own the Collector's Edition. Which makes even less sense. So now my Collector's Edition pass is not being recognized and my From Ashes pass is also not being acknowledged even though it says I have From Ashes installed in the Active Downloadable Content menu. This is all on PC mind you.

I have same problem,but to wait a hour  for chat help and explain everything again is so painful.

[tigertots]

I got my online pass problem resolved via Twitter, after no reply what-so-ever from the generic email I was sent, I am just hoping I do not encounter the dlc problem now.

[Daimien 06660]

I just did "Operation: LODESTAR" and I never got the "1st tier – Commendation Pack." for extracting on any difficulty. I got the other two and a gift pack but some of my friends (that are in the same lobby) have gotten all three.

[iTz AzNz skeelz]

Yeah I only gotten 1 Gift Pack, 1 Commendation Pack and that's it. Shouldn't I get 1 Gift, 2 Commendation?