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Gathering information for "loading times getting gradually slower" bug


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#101
Lord Polish

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Dfballa wrote...

I am running DA:O as administrator.
I am only playing for a like 20 minutes and then the load times get horribly slow and the lag is bad too. I am running fullscreen. I also have mostly everything set on medium settings. My rig:

AMD phenom 9600 quad-core 2.31 GHz
Nvidia GeForce 9800 GT 512 Mb
6.00 gigs of ram
WIndows vista x64 ultimate


Same for me - only takes 20-30 mintues before the load times spiek to 5+ minutes. I've timed as long as 10 minutes.

Phenom 9600
Win7 64Bit
4G RAM
Nvidia 8800GS

I've varied the settings from highest to lowest. I get severe load times and sever lag. Exiting and restarting the game fixes it. Just going back to the load screen is usually good enough.

#102
DeadYorick

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Dfballa wrote...

Damn, I would've figured that bioware would've given us a fix by now. LAME


Bugs are sometimes hard to fix. But yeah I am a little disappointed it still hasn't been fixed in the two months Dragon Age has been released. I wish Bioware was taking the bug a bit more seriously.

#103
Advocate02

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Well for what it is worth, we managed to solve my wifes problems on her laptop. Restored it to factory settings and reinstalled DA, its back to how it was last week working nice and smooth, still think that was the Vista update. However yes we still have increasing loading times.

#104
christesII

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- how long does a loading screen last after having played for a few hours (and how many hours you've played). Please measure the time with a stopwatch and don't use an estimate. Does this happen every single time you play? 

The loading screens start out at around 30-45 seconds, but after about an hour they rapid climb to about 2 minutes.  Parallel with this, the game also gets quite laggy and unresponsive, so my problem might be atypical.  It happens every time I play.

- amount of RAM you have on your system

3 GB

- During the super long load screen, is the hard drive indicator light constantly blinking?

Only at the very end.

- a screenshot of the task manager with a list of processes running on your system during a very long loading screen, sorted by memory usage. To get this screenshot:
   - If you're running in fullscreen mode during the loading screen, press Alt+Tab to return to the desktop
   - Right click on the window's task bar and select "Task manager" 
   - On the window that appears, select the "Processes" tab
   - Click on the "Memory" cell in the grid that appears, so procecess that use more memory appear on top
   - Press Ctrl+Print Screen to take a screenshot of the window. Paste that in a program of your chose (like Paint) and save it out as an image. Alternatively you can type in your reply the name and memory usage of the processes that use lots of memory.


Dragon Age is taking about 590,000 K, which seems to be the normal amount.  The next down are searchindexer.exe with 40,000 and svchost with 32,580

#105
gx99-nq9y

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looks like Dragon age:O pc is the new crysis ?
gona try to make this bug on my workstation that got 12gb ram ddr3

Modifié par gx99-nq9y, 18 janvier 2010 - 09:16 .


#106
Jfool

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I actually recorded a video of the load time. More details (ie; the PC specs) can be found in the video details. HDD light only blinks when load starts and then again when its finally moving on. Processes running are only the necessities: AV, sound/video/mouse/keyboard drivers, FRAPS (obviously), EADM and STEAM; rest is all System stuff. Also as I mention in the details of the video this was after only 30 minutes of playing, load times go up beyond that. It was not like this when game was first installed. I marathoned all the way to level 8 in 1 session with nary a more than minimal load time along the way. Loads didnt kick in til I got to the Dwarven City (forget name offhand) and Denerim.



And yes Ive defragged, Ive reinstalled, no help.

#107
EverlastingFantasy

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Microsoft® Windows Vista™ Home Premium Service Pack 2 (6.0.6002)
AMD Phenom™ 9500 Quad-Core Processor 2.2 ghz
Ram - 8GB
64 bit
643GB space Left on hardrive

I don`t ever have any programs running while im playing, I play minimized.
I onley have one character and onley about 4 saves 2 hours into the game, but the loading times are 1min to 10min. I don`t understand what`s wrong it`s really annoying.X_X I lay my head on the desk and take a nap till the loads are finished lol.

Modifié par EverlastingFantasy, 18 janvier 2010 - 10:31 .


#108
Stromsteel

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Go to configure on the launch screen. Click on the repair tab. And then try the clear download cache. I have done this when the load times were getting slow. Once I have done this the load times were faster... Just a little hint hope this helps !!!

#109
Palathas

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I'll get some more detailed info tomorrow but one thing I've definitely noticed that makes it worse quicker is, when in conversations, I hit the escape key to skip parts of the dialogue. This also makes the inventory, character, talent and skill screens take longer to come up too, especially in camp. I'll get the load times over a 3 hour period of normal play and also the memory usage ASAP.

System Info -
eVGA 132-BL-E758-TR X58 Motherboard
Intel i7 950 @3.07GHz
6GB Corsair 1600MHz DDR3 RAM
1TB Western Digital HDD
eVGA Geforce GTX285 FTW Edition, 1GB GDDR3, 720/2772mhz
Sound is just RealTech onboard HD audio.
Windows 7, Home Premium, 64Bit

All latest drivers and Win7 is up to date.

During the super long load screen, is the hard drive indicator light constantly blinking?

No, my system seems to sit there doing nothing, the CPU and memory usage remains the same.The game will go to the load screen and sit there with the animated symbol and seems to be doing nothing, I know when the game is about to kick off again as the HDD is accessed just before everything starts up again. The time between going to the load screen and the HDD being used gets longer and longer.

When I first load up transitioning between areas generally takes less than 10 seconds, after a few hours of play it can take up to 4 or 5 minutes. Like I said I'll get the exact times tomorrow at twenty minute intervals.

Modifié par Palathas, 19 janvier 2010 - 02:13 .


#110
Offkorn

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Interestingly... the DLC areas appear to be immune to this behavior.

Just traveled from Sulcher's Pass to Honnleath, then headed to Soldier's Peak and encountered the Meteor Metal random encounter on the way there. Played straight through; didn't exit to the main menu, exit the game, or load any saved games. Loading times stayed at about a constant 30-45 seconds or so.

Traveled to the Campsite after Soldier's Peak and it began the exponential increase behavior. Traveled back to Soldier's Peak and it was again only 30-45 seconds. Traveled to Denerim from there and the loading time exponentially increased as if the Soldier's Peak visit had never occurred.

Modifié par Offkorn, 19 janvier 2010 - 04:44 .


#111
EverlastingFantasy

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Stromsteel wrote...

Go to configure on the launch screen. Click on the repair tab. And then try the clear download cache. I have done this when the load times were getting slow. Once I have done this the load times were faster... Just a little hint hope this helps !!!

Thanks.. I`ll do that.

#112
Centurion00

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All my problems begin in Denerim when i get around lvl 20, loading times get crazy everything slows down, and it says loading for couple mins. sometimes I alt tab out and back in seems to help,

and also when loading the hard drive light is not even active.



system:

AMD Phenom II X4 920 Processor running @ 3.0 Ghz

4 Gigs Crucial Ballistix pc-8500

Gigabyte GA-MA790X-DS4 F9 Bios

Vista X64

ATI HD4670

Vista Rating 5.8

Liquid Cooled

#113
Foufoug

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after reading most of the post around, the increase loading time go with lagg spike (dont find any otherword to explain it) they might be related to each other. Seems like we all noticed that the hard drive dont blink constantly except at the end of the loading, i bet tis not normal. I don't cheked myself since i put the game on the shelve till a fix is out ;) i played and finish the game in hardest mode (will soloing archidemon with only my hero not other :s this game is kinda easy) (was in early december :s)

Modifié par Foufoug, 19 janvier 2010 - 11:18 .


#114
Pinkleaf

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Happens to me later on in the game or very early if I start my game by visiting Orzammar.

#115
christesII

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Offkorn wrote...

Interestingly... the DLC areas appear to be immune to this behavior.

Just traveled from Sulcher's Pass to Honnleath, then headed to Soldier's Peak and encountered the Meteor Metal random encounter on the way there. Played straight through; didn't exit to the main menu, exit the game, or load any saved games. Loading times stayed at about a constant 30-45 seconds or so.

Traveled to the Campsite after Soldier's Peak and it began the exponential increase behavior. Traveled back to Soldier's Peak and it was again only 30-45 seconds. Traveled to Denerim from there and the loading time exponentially increased as if the Soldier's Peak visit had never occurred.


That's interesting.  I'll test that on my end next chance I get.

#116
Palathas

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Results of three hours play.

Time - Point in time after starting from rebooting the computer and hitting the Resume choice in the main menu.
Load Time - The time it takes in seconds from the Loading... appearing to being in the actual area. On the travel map this means that I didn't start the stop watch until the Loading appeared in the bottom right corner.
Transition # - The transition number from starting the game, so if it's 8 then it's the 8th transition since hitting the Resume option.
Activity - start and destination of the transition.

So the format will be :

Time (hh:mm), Load Time, Transition #, Activity

00:00, 17.9, 0, Pressing resume to being in game.
00:00, 5.2, 2, From camp(Lothering) to Redcliffe.
00:20, 8.7, 8, Inside Redcliffe Tavern to outside.
00:40, 8.3, 10, Inside Redcliffe Tavern to outside.
01:00, 12.4, 13, Inside Redcliffe Windmill to Castle Dungeon.
01:20, 16.3, 17, Castle Courtyard to Inside Keep.
01:40, 25.8, 21, Castle Courtyard to Redcliffe Village.
02:00, 2.3, 27, Honnleath to Wilhelm's Cellar.
02:20, 12.7, 29, Honnleath to Random encounter Dwarven merchant.
02:40, 19.3, 31, Lake Calenhad to Random Encounter Leliana's Assassins.
03:00, 8.7, 33, Soldier's Peak to inside Keep.

Ok, one thing I picked up on is that the longer you are in an area the worse the load times get, so big areas like The Deep Roads and The Circle of Magi + Fade can get pretty bad. This seems consistant with what's been happening. I will test both these areas in the next couple of days.
Another thing is that the DLC areas seem to be totally free of this phenomenon.
Hope this helps.

Edit: Oops, I forgot the memory shot. I'll add that with the next data capture which will be the Circle of Magi.
I'll also save it before doing the capture so that after I do the first run I'll start the game again forcing to use a single CPU and capture the data again to see if there is any difference.

Modifié par Palathas, 20 janvier 2010 - 11:44 .


#117
Offkorn

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Palathas wrote...

Another thing is that the DLC areas seem to be totally free of this phenomenon.


We need some more confirmations on this. As if it's universal (or nearly so) that eliminates a host of potential causes.

#118
Palathas

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Offkorn wrote...

Palathas wrote...

Another thing is that the DLC areas seem to be totally free of this phenomenon.


We need some more confirmations on this. As if it's universal (or nearly so) that eliminates a host of potential causes.

The reason I said that is, if you look at the load times above, they dropped dramatically, stayed low and reset the slowly increasing load times for everywhere else. That's why I want to do a run that doesn't touch the DLC areas.

#119
BrunoB1971

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The real question we should be asking ourselves is really why the problem is happening.



Bioware said that they tested the game and it was fine for them. So if you go with that assumption that means that the hardware to run the game should be fine and the game software should be fine too.



Now here comes the big one: Are the players doing something while playing the game that Bioware did not forecast.



Example: one user mentionned that he had tons of saves and that his game was slow, once he deleted some of those saves the game gained performance.



I wonder if bioware program/testers ever thought that too many saves in the save folder would bog down the game?



A lot of game do not have multiple saves, the save system overwrites the previous save which if corrupted would mean you have to start all over.



But dragon age seems to pile up it’s saves, Like command and conquer tiberium wars everytime you were saving it was creating a new file if you had named it differently so you ended up with tons of save and if I remember correctly it was affecting the performance of the game.





We have to ask the players this:



“ how many saves do you have in your save folder?”



“if you have many, can you move most of them to another area on your hard disk and keep just one save, restart the game and see if there was a change”



If that resolves the problem then it would mean that the game keeps a cache of all those saves and are on standby somehow and it is affecting the game.



I think the problem is a combination of things, not just one part software nor hardware.



The game may be bugged because of the way the player uses the game.



This may or may not be the problem at all but it is worth a shot.


#120
playersixty6

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This problem has been plaguing my Dragon Age gameplay and last night I finished the final battle only to have the game hang up completely when loading the final series of cutscenes. I don't know that I'm even interested in going back through the final battle seeing that it took me hours to finish.



Please fix this soon.

#121
xaliqen

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BrunoB1971 wrote...

“ how many saves do you have in your save folder?”


Well, I only kept one or two saves around due to previous experiences with games that flip out with a large number of saves.  So, that definitely wasn't part of the problem for me.

It is interesting that someone else noted using the escape key to skip through conversations.  I skipped through a number of conversations using the escape key.  Perhaps this contributes to the issue.

#122
zartan88

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zartan88 wrote...

*edit* added more info
I've done some extensive testing for you on this - and timed correctly.  I've always done the timing when entering Denerim from any other location from the world map.
I've also noticed that the world map screen becomes jerky and slow (the red blood trail) after visiting any location on the map - it seems to be smooth and quick only the first time you travel, after that you have to exit the game and reload to get one quick and smooth travel. 

- how long does a loading screen last after having played for a few hours (and how many hours you've played). Please measure the time with a stopwatch and don't use an estimate. Does this happen every single time you play? 

This happens every time I play without fail.
a 1 hour 45 minute play
Start of game - camp to Denerim - Instant Load
15 mins anywhere to Denerim - 3 seconds
25 mins anywhere to Denerim - 6 seconds
30 mins anywhere to Denerim - 9 seconds
60 mins anywhere to Denerim - 11 seconds (game performance begins to suffer here as well)
105 mins anywhere to Denerim - 22 seconds (as above and vendors slow down as well)
From experience this gets longer and longer the more you play. 

- Amount of RAM in your system?
6.00 GB Ram - Windows Vista 64bit service pack 2 - Intel Quad Core Q9550 - Nvidia Geforce GTX 285 Driver 195.62 WHQL

- During the super long load screen, is the hard drive indicator light constantly blinking?
Very slightly with a quick flicker at the end when loaded.

- a screenshot of the task manager with a list of processes running on your system.
30 mins - daorigins.exe 1,143,440k
                  explorer.exe          23,800k
60 mins - daorigins.exe 1,192,612k
                  explorer.exe          26,508k

105 mins - daorigins.exe  1,215,360k
                     explorer.exe           26,254k


- Does this happen in fullscreen and windowed mode?
I only play in fullscreen.

-Do you have any mods running?
No - I don't have any mods installed.
 
- is the loading times situation affected at all if you force the game to run on a single CPU only? To do that, start the game with the "-singlecore" command line parameter. 
Not tried yet, I will edit this in later!

If there is anything else I can do to help - please let me know.



I tried deleting my saves for three characters (each had around one hundred saves) leaving just the autosaves, it did not make a difference to the load times for me, kinda of a shame as I had high hopes for that one.

#123
-BanHim-

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How long does a loading screen last after having played for a few hours (and how many hours you've played).
After 2hrs20mins of gameplay loading times have gone from .5sec-2secs to 1min10secs
Does this happen every single time you play?
Yes. (if I play for more than 30mins it becomes noticable.)
Amount of RAM you have on your system
8MB DDR2
During the super long load screen, is the hard drive indicator light constantly blinking?
No. (quick flicker right at the end.)
2x 1TB 7200RPM 32MB Cache in RAID 0
Is the loading times situation affected at all if you force the game to run on a single CPU only?
Yes. Loading times return to near normal. Slight Drop in overall performance.
Core 2 Quad @ 2.66GHz

#124
Offkorn

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BrunoB1971 wrote...

The real question we should be asking ourselves is really why the problem is happening.

We have to ask the players this:

“ how many saves do you have in your save folder?”

The game may be bugged because of the way the player uses the game.


Except that the DLC areas do not experience the issue. Which means the problem is NOT user-side.

It means that the problem is directly related to how Bioware built/integrated/separated the areas.

Someone should also probably test some of those user-made campaigns to see if the issue is, or is not, present in them.

Modifié par Offkorn, 21 janvier 2010 - 01:01 .


#125
Palathas

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Dag Nab it!  :pinched:

Well after running through the Circle of Magi the worst load time I got was 21.3 seconds which is nowhere near as bad as it has been. So now I'll just hit the timer when I start playing and use the stop watch when ever I transition. If I get something odd I'll record Time, Transition Time, where it was and the Task Manager stats.

I've definitely had insane transition times but I just can't recall where or what I was doing when they occured. So from now on as I play I'll record the above paragraph data. If there's a dev that wants me to record anything else please let me know. I'm an Electronics Tech by trade and specialised in Air Field Comms and Nav Aids but now I do a lot of HTML, CSS, PHP, JavaScript, Action Script, VBA and (My)SQL stuff and these sorts of bugs are a challenge and fun to find.

Edit: I also strictly stick to OOP for my PHP to DB stuff and with all the Action Script. It's much easier to manage that way.

Modifié par Palathas, 21 janvier 2010 - 08:40 .