2 réponses à ce sujet

[Titius.Vibius]

Andreas Papathanasis is gathering information regarding the "memory leak" issue. Please contribute your system information.

http://social.biowar...58/index/600984

Modifié par Titius.Vibius, 13 janvier 2010 - 03:29 .

[Sloth Of Doom]

I would normally shot you with my laser eyes for posting this here, but this is really something that as many people as possible should contribute to.

Help Bioware Help YOU! *Cue Alistair smiling and pointing while Morrigan stands by and disapproves.*

Modifié par Sloth Of Doom, 13 janvier 2010 - 03:24 .

[Titius.Vibius]

I posted it here for maximum information awareness.

"Hi everyone,

There have been lots of reports about loading screens getting slower the longer you play the game. (Lots of people use the term memory leak for this, but please refer to it as just "longer load times" for now). We're using this thread to collect more information on this bug from people who have it happen to them.

To be clear, this thread is only about the loading screens getting longer and longer the more you play the game. Normally, loading screens should never last more than 45 seconds to a minute, especially if your computer meets the recommended requirements. This thread only applies to you if you regularly get loading times longer than a minute. The longer the loading screen is on your computer (i.e. some people have mentioned 2-5 minutes loading screens), the more useful the data you can send us might be for us to figure out what the actual problem is.

To start with, may I please ask the following info from the people experiencing the problem:

- how long does a loading screen last after having played for a few hours (and how many hours you've played). Please measure the time with a stopwatch and don't use an estimate. Does this happen every single time you play?
- amount of RAM you have on your system
- will the problem happen in windowed mode or fullscreen only?
- a screenshot of the task manager with a list of processes running on your system during a very long loading screen, sorted by memory usage. To get this screenshot:
- If you're running in fullscreen mode during the loading screen, press Alt+Tab to return to the desktop
- Right click on the window's task bar and select "Task manager"
- On the window that appears, select the "Processes" tab
- Click on the "Memory" cell in the grid that appears, so procecess that use more memory appear on top
- Press Ctrl+Print Screen to take a screenshot of the window. Paste that in a program of your chose (like Paint) and save it out as an image. Alternatively you can type in your reply the name and memory usage of the processes that use lots of memory.

Thanks for your help and patience everyone as we're working through this issue, it's much appreciated. "

Modifié par Titius.Vibius, 13 janvier 2010 - 03:25 .