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In the ensuing years I've purchased DLC linked to each account, some specific to Dragon Age 1 & 2 and some for Mass Effect 2, but I'd always wanted to have everything under just one account so that I could access DLC across different games, such as the Blood Dragon Armor I got from the collector's edition of Dragon Age: Origins that could also be used in Mass Effect 2 but was denied to me because each game was under a different account.
Last week I contacted EA Help, and after literally hours spent on both Live Chat (online) and over the telephone, both with entry-level agents and then with supposed specialists, I was able to get both of my EA accounts merged, though I was warned that it might break the DLC. I asked if I could call back in the event that happened to get it resolved, and was assured that I could, though the process would be difficult.
Well the worst happened, and all of my DLC for Dragon Age 2, including that which I purchased a few days ago (costing 2000 Bioware points, which is $25 + tax), appears as "(unauthorized)" from within the game. I spent several hours on the telephone this late evening only to be told that because I was warned that it might break, yet still gave permission to merge my accounts, EA was thus no longer responsible for what happened as a result. Apparently they can't restore my "Bioware persona" with access to all of my DLC,
I've purchased all of the DLC for Dragon Age 2, which comes out to around over $50 when sales tax is included (3760 Bioware Points total), and that's not counting the other games (Mass Effect 2 (3600 Bioware points) and Dragon Age: Origins (3120 Bioware points)) that might be negatively affected by the merge.
I'm not trying to be difficult, and maybe I shouldn't have been so naive as to think that the servers wouldn't be overloaded on the first day of Dragon Age: Origins's release, or maybe I should have been more patient and not kept trying and retrying to register the game that day, especially with different e-mail addresses, but unfortunately I can't go back in time and do things differently. I just don't want this $150 that I've spent on DLC alone for those three games to have gone to waste. I consider that a lot of money, and apparently so does EA since it refuses to consider as a course of action the possibility of refunding me all or even most of that money so that I can try to establish a new and unbroken account that can access all of that DLC (the most it's offered me is a ~$27 refund which would cover the 2000 Bioware points I purchased recently, basically an 18% refund of everything I've spent on DLC alone). This kind of hassle does not generate a positive customer feedback, and from someone who fondly remembers Electronic Arts from the time of Mail Order Monsters, Archon, Racing Destruction Set, and Adventure Construction Set for the Commodore 64 during the 80's, who never jumped onboard the anti-EA bandwagon starting in the 90s onward, this obviously causes me to re-evaluate my assessment of EA's business practices and customer service policies.
I'm posting this in the hopes that maybe I just had an impatient or incompetent customer service specialist on the phone today, that maybe there is a means of either restoring access to all of the material that I purchased or of issuing me enough credit to start a new account and then repurchase everything for it. I enjoy the games Bioware's developed, starting in 1998 with Baldur's Gate, and would hate to have an unfavorable impression of it because of this. If there's any solution to this mess other than that which was callously offered by the EA customer service specialist, then I'd be much obliged and thankful.
Modifié par Deadly_Ramon, 10 mars 2013 - 11:32 .
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