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[KT Chong]

I've had to make a few calls into some companies to get support recently.   So it's a custom for corporations to record phone calls from customers after the message: "This call may be recorded for training/evaluation/future lawsuit/whatever purposes."  Fine, whatever, because I also started recording calls on my end using a call recording app on my cell phone.  In California, I have to notify the other party and get their consent before I can record our phone call, so I notified them.  Here is the surprise.  The customer service agents I spoke to inevitable had to talk to their supervisors when I told them I was going to record our phone calls.  The supervisor always declined/refused to let me record the calls.  HOW IS THAT FAIR?!?  So they can record our calls but I can't?!?  WTF?!?  And they certainly never asked for my consent when they recorded our phone calls.  They just played the message and recorded away without ever getting a "yes" from me.  And I thought EULA was already unfair.

Modifié par KT Chong, 10 mars 2013 - 08:19 .