4466 réponses à ce sujet

[T1l]

Feraele wrote...

David Gaider stated in a thread a couple days ago, that if people need recourse to refunds to contact customer service by e-mail.

Ah! So it's false that people can't receive a refund. Well then; there you go.

For that one individual who wanted their money back on the previous page that's probably welcome news.

[addiction21]

DD_74 wrote...

Just because there is a no refund buyer beware policy does not obsolve the company from a faulty product. If that were the case then there would be no tort cases for products from companies that knowingly placed products on the market that were defective and possibly caused damage.

In this case a product was released with known bugs and those bugs affected other content in the actual game. If the download simply sucked then I would have no issues. But to take my money and cause a loss of something I actually worked for is noththing short of theft in my opinion. If the cost were higher then there would probably be even more outrage.

I do not know if you read it but from Victor Watcher from http://social.biowar...dex/655509&lf=8

To those 360 players affected by the Title Update issue this week, our sincere apologies.

The situation is something we are taking very seriously and the team is continuing to work around the clock to rectify.

When testing any large endeavor like that, we depend on selectively targeting systems related to the changes being made, prioritized by order of perceived risk.

Unfortunately we did not foresee the changes being made to impact the systems it did, which is how something seemingly so visible still managed to avoid the dev team, and multiple test cycles of seasoned QA all through our internal teams, and EA & MS cert teams, and ultimately ended up out to the public.

To help us avoid similar problems in the future, we're updating all our test plans across all platforms to take additional edge cases into account, as well as committing to more detailed test passes that will also prevent something like this happening again.

In the meantime, there is good news - a fix is already in test for the 360 issue and looking very good, we hope to have a new update out as soon as possible and will update you as best as we can. If successful through the updated test plans, it will still deliver the expected fixes as well as restore the game saves for anyone affected by this week's title update. For now, we do not have a timeframe for when the fix will pass approval and certification, but we will keep you updated.
_____________________________________________________________________________________

I cut out some parts to leave the more relative parts in here. A apology, an explanation of how it made it thru several teams of testers and that they have something in the works to fix it.

If you do not want to accept it or believe they are lieing then that is your prerogative.

[Goth Skunk]

Paradoxbound wrote...

That is the simple minimum I expect for failing to deliver a promised product.  Is it really so difficult for a customer service person to release a simple update once every 24 hours?

If the update amounted to no more than 'nothing new to update,' then if I was them, I wouldn't even waste my time.

The only result that can come from such a statement would be 'zOMG WHAT KIND OF AN UPDATE IS THAT?!!!!1'

Which, as I've stated countless times, does nobody any good.

The dissenters get angry, everyone else facepalms @ the dissenters,

[sethroskull79]

Just start up a new origin story and play a character that you haven't done yet. Christ, I still want to do an Arcane Warrior, and a 2H warrior and a Dual Wielding Rogue. I got 3 more origins to go thru so it works out perfect. I am sure the DLC will come out during one of those playthroughs. And all is good. This DLC isn't squat, and when its fixed and released it will be an unexpected surprise.

[Abriael_CG]

Feraele wrote...

They already specifically apologized about the delay Abrieal..or did you not read Victor's post?   I love how things like these are entirely ignored because they don't fit with the agenda of browbeating Bioware.

Victor is a community manager. As such, he's probably the most blameless person around here for the delays.
Sending forward the blameless community manager to post a VERY mild apology just shows lack of humility and professionalism. A CEO with a bit of humility and professionalism would have posted himself (like many others did in similar or even lesser situations) or at the very least would have given Victor a personal message to relay, given that he's the one responsible for the overall functioning of the production machine.
Looks like Ray's too busy traveling around Europe to promote Mass Effect 2 to even care about our woes, instead.

If they keep the same attitude when they'll launch their MMO next year, they're gonna be eaten alive.

Modifié par Abriael_CG, 21 janvier 2010 - 06:18 .

[Sethan_1]

T1l wrote...

Abriael_CG wrote...

Because the purchase form clearly states that the points are non-refundable.

So there is zero grounds for people who have purchased a product which has been falsely advertised?

That can't be right. I'm not in business, I’m a cop, I don't know the finer points of legal matters regarding retail... but that doesn’t seem right.

At least when I was directly involved in such things, the law stated that we had to provide product within 45 days of receiving the payment for it.

That said, depending on how people purchased RTO, it may or not be subject to that.

If people purchased points expecting to purchase RTO with those points later, then probably not subject to the 45 day rule.

If people purchased RTO directly and have a receipt that says RTO on it, then that would be subject to the 45 day rule.

It came up when I was involved, because the development team we were working with was 6 weeks late in delivering a finished game, for which we had taken a great many pre-orders at $45 each.  So, several weeks before the game released, we ended up having to refund a lot of credit cards we had already charged to avoid ending up on the wrong side of the law.

[Abriael_CG]

Feraele wrote...
We have folks here that like to fire up bad feelings against Bioware, its why most of our group stays out of these threads these days.  

LOL! oh my god. This is comedy gold!
"They don't agree with me, ergo, they must have an hidden agenda!"

I occasionally come back and give the information the way it was given to us...just to even up whats going on around here.

Occasionally? You're probably the single user that spammed the threads dedicated to this issue the most. :innocent:

[T1l]

Interesting posts, Sethan_1 and Feraele. Thanks for the replies.

[Branagen]

Abriael_CG wrote...

Feraele wrote...

They already specifically apologized about the delay Abrieal..or did you not read Victor's post?   I love how things like these are entirely ignored because they don't fit with the agenda of browbeating Bioware.

Victor is a community manager. As such, he's probably the most blameless person around here for the delays.
Sending forward the blameless community manager to post a VERY mild apology just shows lack of humility and professionalism. A CEO with a bit of humility and professionalism would have posted himself (like many others did in similar or even lesser situations) or at the very least would have given Victor a personal message to relay, given that he's the one responsible for the overall functioning of the production machine.
Looks like Ray's too busy traveling around Europe to promote Mass Effect 2 to even care about our woes, instead.

If they keep the same attitude when they'll launch their MMO next year, they're gonna be eaten alive.

Dont go off topic Abriael or someone might cry

[Branagen]

HAHAHAHA

[CoS Sarah Jinstar]

Feraele wrote...

They already specifically apologized about the delay Abrieal..or did you not read Victor's post?   I love how things like these are entirely ignored because they don't fit with the agenda of browbeating Bioware.

Yet no matter how many times its asked they refuse to comment how an issue with a 360 title update can hold up a PC release. It has nothing to do with browbeating or some sort of agenda Fera, it comes down to the common curtesy of not trying to make your customers out to be idiots who can't piece together simple facts.

The only concrete information we've gotten about the PC release is that the're "working on it" Yet that completely contradicts user reports that not only its it playable on the 360 minus the title update but also on the pc for those that wrong as it is, aquired it through non official channels.

If the PC version has a game breaking bug, ok, say so and I think 99% of those you're labeling whiners and self entitled would be plenty sastified. You may be fine with a vague line that really gives very little to no info actual concrete info, but then again you said yourself you hadn't bought points in the first place.

[Branagen]

Feraele wrote...

T1l wrote...

Interesting posts, Sethan_1 and Feraele. Thanks for the replies.

No problems...and I would suggest instead of reading this very negative thread and the other twin thread, there are a ton of interesting discussions about the game itself..which are a heck of alot of fun, plus..you get to know community members better that way.  

Join a group, with interests like yours..etc   Lots of fun people around here, too many grouches in this thread.

I think they want to be unhappy and they want to share. LOL

[DD_74]

Chris,
Thanks for the info.  I saw it just now.  glad to see that you guys are taking this seriously and responding to our input. 

True, one could say hey it's just a game why all the fuss.

The answer is simple, many gamers work for a living.  Many may not have good paying jobs and as a result spending 60 bucks on a game and then more for DLC only to discover that the new stuff affects the experience of your original purchase.

As for myself it is not an issue of funds.  It is more an issue of time, time spent playing the game only to lose what one has worked so hard for.  Without feedback from the company it is easy to wonder if the issue might be something else, e.g. is the HD on my xbox crashing?  Is this issue due to a corrupted save file?  These were my initial thoughts upon first encountering the issue which is why I contacted tech support.  Then to discover that it is due to the DLC which is better than the above mentioned considerations.

Again thanks for the feed back.

[CoS Sarah Jinstar]

Feraele wrote...

CoS Sarah Jinstar wrote...

Feraele wrote...

They already specifically apologized about the delay Abrieal..or did you not read Victor's post?   I love how things like these are entirely ignored because they don't fit with the agenda of browbeating Bioware.

Yet no matter how many times its asked they refuse to comment how an issue with a 360 title update can hold up a PC release. It has nothing to do with browbeating or some sort of agenda Fera, it comes down to the common curtesy of not trying to make your customers out to be idiots who can't piece together simple facts.

The only concrete information we've gotten about the PC release is that the're "working on it" Yet that completely contradicts user reports that not only its it playable on the 360 minus the title update but also on the pc for those that wrong as it is, aquired it through non official channels.

If the PC version has a game breaking bug, ok, say so and I think 99% of those you're labeling whiners and self entitled would be plenty sastified. You may be fine with a vague line that really gives very little to no info actual concrete info, but then again you said yourself you hadn't bought points in the first place.

Ah and here comes Sarah with her two bits...course I am starting to suspect that Abrieal and Sarah are conjoint twins...in other words...probably joined at the head...sharing the same thoughts...

Sorry needed to add a little comedic relief to this thread.  *wink*

Thats right, ignore the posts, logically refute nothing in it and make cute condescending remarks. Theres the Fera we know and love!

Modifié par CoS Sarah Jinstar, 21 janvier 2010 - 06:29 .

[Abriael_CG]

Feraele wrote...
Community manager in any game forum I have ever visited..IS the LIASON between the community and the Dev team.   He is given the information that the Dev teams deem is reasonable to give out at this time....

He also relays messages back from us...the community to the Dev team...thats what a community manager is all about.

Having a liason doesn't completely remove the value of direct communication, not to mention the fact that certain debacles warrant apologies from the ones that actually hold responsibility, not from an absolutely blameless liason.

Feraele wrote...

You're not gonna see a CEO here..to put
it bluntly...what you think you're that special...tee hee give me a
break hahahahaha

Looks like the CEOs of other software houses think that we're that special, given how often they post on their forums, despote having community managers. Or maybe they're just more humble and professional, and recognize the value of customer satisfaction and direct communication.

It's not like the acronym CEO after your name makes you a god in heaven that should only communicate with "special" people, yanno?

[Branagen]

DD_74 wrote...

Chris,
Thanks for the info.  I saw it just now.  glad to see that you guys are taking this seriously and responding to our input. 

True, one could say hey it's just a game why all the fuss.

The answer is simple, many gamers work for a living.  Many may not have good paying jobs and as a result spending 60 bucks on a game and then more for DLC only to discover that the new stuff affects the experience of your original purchase.

As for myself it is not an issue of funds.  It is more an issue of time, time spent playing the game only to lose what one has worked so hard for.  Without feedback from the company it is easy to wonder if the issue might be something else, e.g. is the HD on my xbox crashing?  Is this issue due to a corrupted save file?  These were my initial thoughts upon first encountering the issue which is why I contacted tech support.  Then to discover that it is due to the DLC which is better than the above mentioned considerations.

Again thanks for the feed back.

Very good points and I agree. It was a shame that it was released on the Box and it was broaken. But until it is fixed we will have to wait.

[DD_74]

So I am curious if the release was premature and pirated how did it appear in xbox market place? I only knew the RTO existed because the game stated that there was an update. Thus believed that RTO was finally on the market.

[Sphroth82]

sethroskull79 wrote...

Just start up a new origin story and play a character that you haven't done yet. Christ, I still want to do an Arcane Warrior, and a 2H warrior and a Dual Wielding Rogue. I got 3 more origins to go thru so it works out perfect. I am sure the DLC will come out during one of those playthroughs. And all is good. This DLC isn't squat, and when its fixed and released it will be an unexpected surprise.

I agree, I just started a Dwarf Commoner rouge.  Maybe after that i'll try a dalish elf.  As for my, human noble, I just did the part where I rescued anora, and i'm keeping it at that point until RTO.

[Branagen]

Simple answer. It was released and then the bug was found.