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Title Update, Specialization issue and Return to Ostagar Update


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#876
Kepha

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Even if they're pretty sure that its something in the xbox title update that's causing the xbox issue, it would be pretty irresponsible at this point to release the PC version before they've gotten to root cause on the problem and made sure that its not also in the other versions.



There is also the fact that actual bug already released trumps getting a new release out when it comes to priorities and manpower.

#877
blade-rpg

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Abriael_CG wrote...

Darth_Shizz wrote...
Seriously...step away from the computer. Breathe guys. Things could be far worse 0_o


Umh... a content that many already paid for delayed three times... let me think... global termonuclear war? Skynet? 

The problem is not what happened. S*** happens. The problem is that communication with the paying customer base is being handled very, very poorly at best.

blade-rpg wrote...
might be faqir and nice but they really don't have to. them telling us anything at all is better then what they could do


Of course, they could start insulting us and our mothers, send send us prank calls at 3 in the morning.
There can always be worse.
But the fact that they're not doing worse doesn't mean that they are doing good.

never did say they where doing good.

#878
bconk55

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akeso wrote...

Benzyne wrote...

akeso wrote...

Hello, my name is akeso and I'm a PC and I really don't give a crap about xbox's.
Why is my DLC still sitting in the freezer while we fix another systems woes?



Not to be a ****** by pointing you out specifically, you just happened to be the latest post of this type that I saw. BUT...

For anyone making comments like this.. really? What if you were one of the 360 or PS3 owners hmm? Say you had this nice, shiney gray box sitting by your t.v. instead of a computer on a desk (or whatever the set-up is). What if you were on the other end of that type of statement?

I am not trying to flame anyone, or call anyone or their comments out in any way, but look at it realistically. From a business and professional standpoint it is not "fair" to release content to one platform and not others. Fair being a bad term to use but there you have it. How many of the posters in this forum are actually NOT going to purchase the content because it was "late"? Nothing is ever late in the gaming industry to be honest. Things go wrong. Period. Bioware would upset a LOT more people if they released the content to one platform and not the others. When favoritism is shown towards one, the company has to deal with all the other users being pi**ed about being shunned.


Because you would be just as annoyed if XBox DLC was delayed because of what was precieved to be a PC only problem.
From a business perspective it makes absolute sense to get a product out there on at least one platform, this is why you've seen phased releases across platforms over the last 5 or 6 years become more and more common.
If it was PC problem I would understand the XBOX content going live while they fixed the PC problem mind you.   

At the end of the day though, I don't care if RTO on xbox fills your house with kitty cats just so long as the PC one works.

This asside

Chris Priestly wrote...

We are still working on details for all versions of Return to Ostagar and the title update issue.


The calvary arrives for our poor mod ;)


Exactly, you don't care about what happens to the Xbox version of the game, but Bioware does. And frankly, it doesn't make sense to push out the PC version if they're still struggling over the Xbox issue. The PC version is in the best working order of all three releases at the moment. Common sense says to get the Xbox working before rolling out a release that could potentially need even more work for the PC and PS3. Worst case scenario, they push out the PC version to satiate the forum and someone finds a game breaking bug in it (it would be pretty much par for the course at this point...hell the Xbox and PS3 versions haven't even been patched for a number of problems that the PC has already). My guess is you won't go: well, now my game is broken, but at least they released RtO! No, you'll be here demanding that they fix it while they already have their hands full with the Xbox situation.

This isn't a case of whether or not phased releases are okay, it's a case of resources. They have no reason to push something out that would potentially strain their already stretched resources.

Modifié par bconk55, 14 janvier 2010 - 05:58 .


#879
topet

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So, a guy walks into a bar ...

#880
Chris Priestly

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Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:

Modifié par Chris Priestly, 14 janvier 2010 - 05:59 .


#881
NeoCloud61

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You're trying. I'll give you that, Chris.



Even if we moan and complain, we appreciate it deep down. Thank you and good luck.

#882
Mehow_pwn

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:


:o

#883
II Enix II

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:





:devil:

#884
akeso

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bconk55 wrote...

akeso wrote...

Benzyne wrote...

akeso wrote...

Hello, my name is akeso and I'm a PC and I really don't give a crap about xbox's.
Why is my DLC still sitting in the freezer while we fix another systems woes?



Not to be a ****** by pointing you out specifically, you just happened to be the latest post of this type that I saw. BUT...

For anyone making comments like this.. really? What if you were one of the 360 or PS3 owners hmm? Say you had this nice, shiney gray box sitting by your t.v. instead of a computer on a desk (or whatever the set-up is). What if you were on the other end of that type of statement?

I am not trying to flame anyone, or call anyone or their comments out in any way, but look at it realistically. From a business and professional standpoint it is not "fair" to release content to one platform and not others. Fair being a bad term to use but there you have it. How many of the posters in this forum are actually NOT going to purchase the content because it was "late"? Nothing is ever late in the gaming industry to be honest. Things go wrong. Period. Bioware would upset a LOT more people if they released the content to one platform and not the others. When favoritism is shown towards one, the company has to deal with all the other users being pi**ed about being shunned.


Because you would be just as annoyed if XBox DLC was delayed because of what was precieved to be a PC only problem.
From a business perspective it makes absolute sense to get a product out there on at least one platform, this is why you've seen phased releases across platforms over the last 5 or 6 years become more and more common.
If it was PC problem I would understand the XBOX content going live while they fixed the PC problem mind you.   

At the end of the day though, I don't care if RTO on xbox fills your house with kitty cats just so long as the PC one works.

This asside

Chris Priestly wrote...

We are still working on details for all versions of Return to Ostagar and the title update issue.


The calvary arrives for our poor mod ;)


Exactly, you don't care about what happens to the Xbox version of the game, but Bioware does. And frankly, it doesn't make sense to push out the PC version if they're still struggling over the Xbox issue. The PC version is in the best working order of all three releases at the moment. Common sense says to get the Xbox working before rolling out a release that could potentially need even more work for the PC and PS3. Worst case scenario, they push out the PC version to satiate the forum and someone finds a game breaking bug in it (it would be pretty much par for the course at this point...hell the Xbox and PS3 versions haven't even been patched for a number of problems that the PC has already). My guess is you won't go: well, now my game is broken, but at least they released RtO! No, you'll be here demanding that they fix it while they already have their hands full with the Xbox situation.


Soo.... you're logic is that there are bugs memory bugs on the xbox and this may mean bugs on the PC version?
Whether or not this is or is not the case, you don't really have any knowledge of debugging or platform programming do you?
While it may make sense to you to hold all of your product line until everything works, you're in the minority both on these forums and in the professional world.   Simply put, the common theory is that if a product works you get it onto the market, especially if it will prove that your other products will work too.

Modifié par akeso, 14 janvier 2010 - 06:03 .


#885
expiredrascals

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topet wrote...

So, a guy walks into a bar ...

damn that was nice timing: you say this and in walks chris:lol:

Modifié par expiredrascals, 14 janvier 2010 - 06:02 .


#886
akeso

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:



Makes total sense Chris.   Cheers and keep us updated.

#887
Ddownside

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Thanks for the update Chris. Working in the game industry allows me a little empathy for your situation but I still want mah RtO nows!!! QQ

#888
BardKesnit

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sethroskull79 wrote...

That was the worst update ever.


Can't make some people happy...

"BW never tells us anything. All we want is an update!!!"

Chris: "We're working on it to make sure everything is ready to release."

"That was useless.Can't you tell us anything?"

Chris did tell you something - BW is aware the community wants RTO and the 360 fix. Before they push anything else to the community, they want to make sure it works. The debacle with the 360 glitch, through apparently no fault of BW, has been a PR nightmare for them. Seems to me the last thing they want is to release the PC and PS3 RTO, only to find there is a problem with them as well.

Everyone here is assuming RTO for the PC and PS3 is ready. But it seems there was a problem with the 360 update that glitched everyone's games. Granted, the bug is BELIEVED to be with the achievement patch, but since the glitch did not fix itself after the XBL sync (even with games started after the sync would have occurred), it's possible something else caused the problem. And there's still all the people out there whose games are glitched (and cannot be fixed by clearing the cache), because of whatever happened.

In short, go get some exercise. RTO will come out when it comes out, and sitting here hitting "Refresh" every minute is not going to get it to you any faster.

#889
NeoCloud61

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One thing I'd love an answer to, though.



Why in the name of Wynne's magical bosom is the title update still on Live? Shouldn't it be taken down until it's fixed? Leaving it up is just breaking more and more people's copies as time goes on.

#890
Freely

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Abriael_CG wrote...

Chris Priestly wrote...
We are still working on details for all versions of Return to Ostagar and the title update issue.
When we have information, we'll make it known.


To be honest Chris, this is exactly the "non answer" answer that's going to inflame the community further, with reason.

I hope you're aware of the fact that you could have posted in and said "good morning". It would have given us exactly the same amount of information.

You cannot in all honesty think we believe that you guys  have no idea if the bug extends to other versions of the game, and if the PC version is ready for release or not.
As a long time customer and a fan, i can only say this kind of attitude disappoints me even more.

And please, pretty please, as a personal favor, stop with the little devil smiley, if any, it makes us feel mocked.


Perhaps this is where 99% of the problem lies.

I'm pretty sure there's a saying involving donkeys and elbows or something.

#891
blade-rpg

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:


nicely put chris and thanks

#892
Abriael_CG

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Kepha wrote...
Even if they're pretty sure that its something in the xbox title update that's causing the xbox issue, it would be pretty irresponsible at this point to release the PC version before they've gotten to root cause on the problem and made sure that its not also in the other versions.


Again, it only takes communication and transparency.
Assuming they don't know if the PC version is ok: 
"We're sorry, but at the moment we are no more sure, contrary to what announced yesterday, that the PC version of the DLC is free from the bug that plagued the Xbox version. We prefer to withold it's release until the proper tests are done. Such tests should be finished in a matter of X (insert a reasonable timeframe instead of X). We sincerely apologize for the delay and the lapse in the communication and we'll try to be more transparent in the future".

It ain't that hard, isn't it?

There is also the fact that actual bug already released trumps getting a new release out when it comes to priorities and manpower.


There should be different teams working on different versions. Also, I disagree that getting the PC release out should have less priority than fixing the 360 version.

Assuming the PC release is ok: 
Fix the 360 version and release both at the same time -> ****** off the WHOLE community, because everyone gets to wait
Release the PC version and then the 360 version when it's fixed -> ****** off just the 360 half of the community.

#893
LevelZeroZilch

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:


But you did that yesterday. :(

Edit: Quick fix on the bolding.

Modifié par LevelZeroZilch, 14 janvier 2010 - 06:04 .


#894
RinpocheSchnozberry

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:


Damn near everyone here is with you for the long haul.  I think it's the potential closeness of it that's whipping people into a frenzy.

#895
expiredrascals

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NeoCloud61 wrote...

One thing I'd love an answer to, though.

Why in the name of Wynne's magical bosom is the title update still on Live? Shouldn't it be taken down until it's fixed? Leaving it up is just breaking more and more people's copies as time goes on.


I nominate you to be our spokesman.  You speak wisdom (from said magical bosom)

#896
BanditGR

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Chris Priestly wrote...

Sorry folks. Until we get the information straight for all versions, I am not going to piece-meal out bits and bots. I know you are all waiting on updates for all 3 platforms and when I can confirm things for you, I will.

It seems to infuriate some of you that I post here without giving you details, and I am sorry for that too. I want you to know that we have not forgotten about you or these issues. We are working on things and will update you as soon as we have details. While it is not yet enough information, I believe it is better to know we are still listening and working  rather than being ignored and left in the dark.



:devil:


Thank you. Honestly. That is a much, MUCH better response. Now was that so hard ?

#897
blade-rpg

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is it just me or are you people never happy????????????????

#898
topet

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Even a short statement is a statement.

At least we're not forgotten

Thanks Chris :A

#899
dooie vogel

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I reallized it when I played it this morning. It bummed me out a bit but it can`t be helped. Still I do have the DLC. And that softens the pain ;)

#900
Gemini1179

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Ok, I haven't played DAO today since downloading RTO (xbox 360) and playing it yesterday; it was a fun addition- Allistair & Wynne's final conversation was entertaining. I did notice later while leveling up some characters that all the specializations were locked again (didn't matter much as all those characters had their specializations anyway) and am wondering a few things:



1) Will I have to unlock the specializations again? I have 5 characters, 3 finished, one on the Final Onslaught, and one at Ostagar for the first time.



2) Will I have to purchase RTO again? I certainly hope not as I paid 400 Microsoft Points for it.



Thank you.