^
I don't really see why you would need to take the lumps there, Allan. But I really think there is a lesson to be learned.
Many (MANY, MANY) players, in this thread and in general, say they are fine with MTX, or MP, or other features, as long as they are optional, or are not tied to the SP portion, or can be achieved through time alone. And I agree with that viewpoint.
The problem becomes a matter of total transparency. If people were told numerous times that MP/a smart phone app/etc. would not be required to access all SP content, then people can make an informed decision based on that. Similarly if they are told that MTX are not required to complete the game, or other such promises.
But if the players feel they cannot trust what they are being told, then how can anyone make an informed decision?
Maxis just got run through the ringer with the release of the always-online Sim City, but at least they came out as soon as they realized that people were having issues. Granted, they still got framed for it, but people did feel like the complaints were heard and the issue was being fixed.
Two weeks after ME3 came out, though, there were a number of complaints: the endings, first and foremost (responded to with the now-famous "artistic integrity" line), but also the Face Import bug (which was not hopped on to be talked about or fixed, just a "we know this is an issue, we are looking at it), the statements showing that Javik was nearly 100% on the disc by data miners that was unlocked by the DLC (which players were told they were wrong, without giving any kind of real technical explanation to combat the numbers the data miners were presenting) and, of course, the Breathe Scene Galactic Readiness issue we were talking about.
So there were many issues that arose in those first 10-20 days that many fans felt like they were told incorrect information in regards to, both before and after release. Instead of hopping in front of every available camera/blog/social media outlet/etc. to say "we know people are experiencing issues, here are why they happened, this is what we are doing to fix them," the overall message was "there is nothing wrong, but we love listening to the fans - what was your favorite part about ME3?"
That is why you'll see me fight MP and MTX and Always Onlien features. Not only because they can cause a terrible consumer experience - any game release can cause that, honestly. But because such things, since they concern features tied to revenue/profit generation, can be spun, selectively ignored or even downright lied about. And that's not making an experience where a consumer can make a smart, informed decision. If a player feels tricked into buying and paying for a game where they feel all the facts weren't available to them, then that puts a bad mark on the entire gaming industry as a bunch of shysters.