461 réponses à ce sujet

[ZeroR3D]

Dear Bioware/EA,

Given the many times in recent weeks that you have disappointed your loyal fans and consumers with RtO, I propose the following.

As a gesture of good will, I recommend providing a one time discount on future DLCs.  So if someone buys RtO (when it's inevitably released), how about sending them Bioware points/XBL codes towards their next DLC purchase.  I'm confident MS will back this play if the 360 defect is as serious as reported.

And please don't insult us with something like 50 points.  Let's make it like half the cost of the next DLC, especially for 360 players.  This would go a long way in returning consumer confidence and would also provide incentive for us to spend more money on your content.

Best regards,

A concerned consumer

Modifié par ZeroR3D, 14 janvier 2010 - 04:26 .

[Jonnerz]

Half the price of RTO, maybe.



All the same, I doubt it'll happen, I'm not even sure if it's reasonable.



But 200 BW/MS points sounds more friendly for a glitched, late, hour long piece of content.

[Mr. Eight]

Game delays are nothing new. Get used to it.



BioWare and EA owe us nothing.

[Jonnerz]

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Very true.

Although the fanbase for DA as a majority aren't taking all this too well, I feel.

[mousestalker]

Jonnerz wrote...

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Very true.

Although the fanbase for DA as a majority aren't taking all this too well, I feel.

All will be forgiven if the silly thing actually is available.

[Mr. Eight]

@Jonnerz:



I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.



Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

[ZeroR3D]

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Most game delays aren't accompanied by "we're releasing it tomorrow!  LOL J/K!" 

That leaves a bad taste in the consumer's mouth, and given their 2-yr plan for continued DLC releases, not a good start.  I'm not even going to go into how this DLC has so much hype surrounding it and reportedly fails at delivering enough value.

This is not about fulfilling a sense of entitlement on my part, merely a suggestion to foster happy feelings and further business.  It's a win-win, why do you protest?

Modifié par ZeroR3D, 14 janvier 2010 - 04:35 .

[Frozeal]

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Yes, they owe us clarity regarding the schedules and the reasons of the delays. They owe us responsibility, not to tell us 5 minutes before deadline that the release is going to be delayed. The owe us respect to not to mindlessly speculate of the date of release.
If it's going to be delayed because they are worried with game quality then it's good, that shows concern for us, the players... Np with the delay... but their behavior has been very irresponsible.

I sign to the petition of the OP

[Xionraserai]

200 PSN points yes please! >.>

[kansadoom]

ZeroR3D wrote...

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Most game delays aren't accompanied by "we're releasing it tomorrow!  LOL J/K!" 

That leaves a bad taste in the consumer's mouth, and given their 2-yr plan for continued DLC releases, not a good start.

This is not about fulfilling a sense of entitlement on my part, merely a suggestion to foster happy feelings and further business.  It's a win-win, why do you protest?

I think because it will never happen

Modifié par kansadoom, 14 janvier 2010 - 04:38 .

[bjdbwea]

Why should BioWare need to do such a thing? Delays are nothing new, and if you paid money knowing the product wasn't available yet, it's your fault. You aren't entitled to get your DLC at a specific date, in fact you aren't entitled to it at all. BioWare could even say decide not to release it at all if they wanted to.

[What a Twist]

Mr. Eight wrote...

@Jonnerz:

I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.

Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

I got it downloaded, and then got the bug where my specializations were locked. What kind of weak @#$% is that? huh?!

[jellmoo32]

Out of idle curiosity, why is it that Bioware should do this? Because there is a delay with the release of content? Because something unforeseen crept up and caused an issue, resulting in them delaying a product to ensure quality is up to snuff they for some reason owe us a discount?



I could see them offering any of the 360 users affected by the current issue a rebate or some other good will gesture, but why would they do this for the people that are in no way, shape or form affected by any of this?

[ZeroR3D]

bjdbwea wrote...

Why should BioWare need to do such a thing?.

Because sales and marketing drive business.  Bioware have a great business model with the DLC support idea.  But it could be far more profitable if they sway consumer choice in their favor early in the game.  Again this isn't about entitlement, it's about making your customers happy given that you've let them down.  And yes, any company that has customers wants repeat business from happy customers.

[Mr. Eight]

ZeroR3D wrote...

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Most game delays aren't accompanied by "we're releasing it tomorrow!  LOL J/K!" 

That leaves a bad taste in the consumer's mouth, and given their 2-yr plan for continued DLC releases, not a good start.

This is not about fulfilling a sense of entitlement on my part, merely a suggestion to foster happy feelings and further business.  It's a win-win, why do you protest?

Because I disagree fundamentally with the "we're angry consumers! give us free stuff/a discount or we'll never shop here again!" mentality. I spent many years in the service industry, in many different states, wearing many different (literal) hats, and that was one thing I found both universal and aggravating.

If a customer is unhappy and they complain enough, eventually they can usually get some free stuff floated their way. I realize those policies exist to satisfy customers with LEGITIMATE complaints, but I've seen them abused so often that the mere possibility of participating in it myself makes bile rise to the back of my throat. Call me jaded or bitter if you will, but that's the foundation of my protest.

The other side of it is what I've already mentioned: release dates get blown ALL THE TIME in the software entertainment industry. That's just how things work out sometimes. The people complaining about RtO's multiple delays are acting (largely) as though BioWare is somehow doing this on purpose, dangling it just above their heads then pulling it away when we go to grab it.

I don't work at BioWare. I don't work in the software industry at all. But I've been playing video games for twenty years now, and I've learned a few things in the process. One is "Talk to everyone in an RPG". Two is "Timing is everything". Three is "Release dates are fluid". Companies don't LIKE to screw with their customers (unless they're, y'know, evil). BioWare is doing the best they can to get the DLC out, as bug-free as possible, as soon as possible. THAT'S what they owe us, if they want our money: a solid product.

Period. Full stop.

[Duncan Mac Leod]

And please don't insult us with something like 50 points.  Let's make it like half the cost of the next DLC, especially for 360 players.  This would go a long way in returning consumer confidence and would also provide incentive for us to spend more money on your content.

Greed is futile... - it comes at the cost of quality !!

Give the guys their money - Game Development is one of the hardest jobs...

[Timurlane]

Duncan Mac Leod wrote...
Game Development is one of the hardest jobs...

No, no it isn't.

[Valmy]

Jonnerz wrote...

Mr. Eight wrote...

Game delays are nothing new. Get used to it.

BioWare and EA owe us nothing.

Very true.

Although the fanbase for DA as a majority aren't taking all this too well, I feel.

The Majority of the fanbase?  The majority of the whiners of the fanbase maybe.  I have not seen people take something so small so wildly out of proportion outside of sport fans before.

It is a minor DLC that has not even been delayed one month.  It is not exactly Bioware's shining moment but why care so much as to start cursing Bioware's name and start spinning conspiracies and pointing fingers (not necessarily directed at you personally but the whiners in general)?  Nobody has been wronged and swindled and there is no outrage being inflicted on the fans.   They simply had a problem and had to delay a product for a short time.  Wow.  How freaking tragic.  Get over it I say.  It will be here any day now.

Ironically these are probably the same people  who cry that Alistair mentions he is a trifle sad all his friends were slaughtered a few minutes after Ostagar 'My God man it has been 15 minutes!  Get over it already I am a real man.  OMG NO RTO?!!  MY LIFE IS RUINED I HAAAATE YOU BIOWARE!!  *slit wrists*'

Modifié par Valmy, 14 janvier 2010 - 04:49 .

[Nomen Mendax]

I don't agree with the OP.  I understand the sentiment and if something I'd ordered had been messed up I would expect (well at least hope for) some kind of recognition from the seller.  This happened to me recently in fact, as I ordered something expensive and perishable online for my parents.  The present wasn't delivered and I wasn't told about it so the store gave me a discount off my next purchase and sent my parents a (smaller) gift for free.  This was good service.

However, you really can't expect Bioware to do something like this.  The difference is that they just can't afford to because any discount they give has to be to everyone who purchased points for RtO.  So by asking for a discount of 200 points you are basically asking them to lose half their revenue from the DLC.  This (at least to me) seems completely unreasonable.

Modifié par Nomen Mendax, 14 janvier 2010 - 04:49 .

[Mr. Eight]

What a Twist wrote...

Mr. Eight wrote...

@Jonnerz:

I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.

Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

I got it downloaded, and then got the bug where my specializations were locked. What kind of weak @#$% is that? huh?!

Uhm, the kind of weak @#$% that you get when you download what is ostensibly a leaked version of the DLC? LOTS of people were on the boards, saying they were going to wait a few days to make sure RtO wasn't bugged before downloading before the complaints of the specialization bug surfaced.

[Jonnerz]

Mr. Eight wrote...
I don't work at BioWare. I don't work in the software industry at all. But I've been playing video games for twenty years now, and I've learned a few things in the process. One is "Talk to everyone in an RPG". Two is "Timing is everything". Three is "Release dates are fluid". Companies don't LIKE to screw with their customers (unless they're, y'know, evil). BioWare is doing the best they can to get the DLC out, as bug-free as possible, as soon as possible. THAT'S what they owe us, if they want our money: a solid product.

Period. Full stop.

That's a very good point. However, I think they should hesitate before giving out dates for release.

They owe us nothing, but they owe that to themselves.

[bjdbwea]

Guys. I dislike the DLC model and don't buy it, therefore this doesn't concern me. But you want your DLC, so you better pay for it and not expect gifts just because of some delay.

[What a Twist]

Mr. Eight wrote...

What a Twist wrote...

Mr. Eight wrote...

@Jonnerz:

I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.

Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

I got it downloaded, and then got the bug where my specializations were locked. What kind of weak @#$% is that? huh?!

Uhm, the kind of weak @#$% that you get when you download what is ostensibly a leaked version of the DLC? LOTS of people were on the boards, saying they were going to wait a few days to make sure RtO wasn't bugged before downloading before the complaints of the specialization bug surfaced.

I booted up my xbox that morning, and to my surprise; RTO! So I downloaded it. Do I need to go and check the forums before downloading everything off XBL marketplace now?

[Mr. Eight]

@Jonnerz:



Too right. Think of all the drama that could've been avoided if they hadn't attached a release date to it. I'm surprised they turned around and gave one for Awakenings.



Then again, how would I have entertained myself these last few weeks without all the forum yelling?