461 réponses à ce sujet

[Dahelia]

What a Twist wrote...

jellmoo32 wrote...

There's a lot of back and forth going on, which is great as I think this is a great topic to debate, but I think that not an incredible amount of progress is being made. I'm hoping we can try and summarize the situation a little better so that we can find some common ground.

From what I can gather, the major points of contention are:

• The many delays that RtO has suffered from.
• The fact that Bioware has made several release announcements, only to go back on them.
• The lack of information regarding the "why" of these delays.
• The poor flow of information stemming from the "release issues" that arose yesterday.
• The fact that Bioware has not been forthcoming with information since then.
• That it would be a good will gesture to the community for Bioware to offer "something".

Please feel free to let me know if I am missing anything here.

The counter points being made (that I have been a part of) have been the following:

• The fact that as the product has not yet been released, consumers remain unaffected.
• That as we have not paid for this content as of yet, that we are not entitled to compensation.
• That while communication has been poor, the team still deserves the benefit of the doubt.
• The fact of the matter is that delays can and will happen, and the team needs leeway to correct the problems.
• That for the PC and PS3 users, they have not experienced any problems relating to this issue.

I think we have agreed that:

• 360 users whose game has been affected by the patch/DLC should be compensated.
• That the Bioware community should learn from this and attempt to fix/avoid these issues in the future.

Please let me know if I have made any errors or omitted any facts.

I... Found something on the internet, but I can't flame it. I don't understand this. What do I do with myself now?
[*]

Eat cookies

[What a Twist]

halfempty77 wrote...

@jellmoo32: i agree with you except that i don't feel that bioware owes compensation to the 360 users. M$ released it erroneously and (conspiracy theory) it might have been the old bugged version.

I have it for the 360 and the problem is somewhat severe, but I don't expect or even want compensation. I just want to know that is being fixed as soon as possible, and that its not going to be ignored for a month.

[jennamarae]

halfempty77 wrote...

@jellmoo32: i agree with you except that i don't feel that bioware owes compensation to the 360 users. M$ released it erroneously and (conspiracy theory) it might have been the old bugged version.

Last I heard it was the title update that screwed up our games. That's Bioware's fault if so, not Microsoft's.


EDIT: And I agree with What a Twist. I just want the problem fixed. No extra compensation required. Just fix what they broke.

Modifié par jennamarae, 14 janvier 2010 - 11:43 .

[BennyHartless]

jellmoo32 wrote...

There's a lot of back and forth going on, which is great as I think this is a great topic to debate, but I think that not an incredible amount of progress is being made. I'm hoping we can try and summarize the situation a little better so that we can find some common ground.

From what I can gather, the major points of contention are:

• The many delays that RtO has suffered from.
• The fact that Bioware has made several release announcements, only to go back on them.
• The lack of information regarding the "why" of these delays.
• The poor flow of information stemming from the "release issues" that arose yesterday.
• The fact that Bioware has not been forthcoming with information since then.
• That it would be a good will gesture to the community for Bioware to offer "something".

Please feel free to let me know if I am missing anything here.

The counter points being made (that I have been a part of) have been the following:

• The fact that as the product has not yet been released, consumers remain unaffected.
• That as we have not paid for this content as of yet, that we are not entitled to compensation.
• That while communication has been poor, the team still deserves the benefit of the doubt.
• The fact of the matter is that delays can and will happen, and the team needs leeway to correct the problems.
• That for the PC and PS3 users, they have not experienced any problems relating to this issue.

I think we have agreed that:

• 360 users whose game has been affected by the patch/DLC should be compensated.
• That the Bioware community should learn from this and attempt to fix/avoid these issues in the future.

Please let me know if I have made any errors or omitted any facts.

[*]You left out that you apparently work for The Department of Redundancy Department's Redundancy Unit Specializing in Redundancy and Redundancy Related Issues.  Other than that I think you covered it all.

[halfempty77]

What a Twist wrote...

halfempty77 wrote...

@jellmoo32: i agree with you except that i don't feel that bioware owes compensation to the 360 users. M$ released it erroneously and (conspiracy theory) it might have been the old bugged version.

I have it for the 360 and the problem is somewhat severe, but I don't expect or even want compensation. I just want to know that is being fixed as soon as possible, and that its not going to be ignored for a month.

i'm pretty sure that fixing this issue is top priority for both BW and M$ (and M$ should compensate all 360 users who had problems due to it)

[PetrosS]

halfempty77 wrote...

this video is what all of the whinners remind me of...seriously! knock it off! the DCL was bugged they are fixing it. the release dates on games, books, movies andtv shows change all of the time...what makes this one so damned different!

halfempty77 I am surprised you are not a whiner with that name!

As far as announcements go, please consider that the first announcement yesterday said something about the XBOX version of RtO been released unexpectadly and that the PC version was to follow later on, but then the second announcement spoke exclusively about pulling the RtO from XBOX because an update on the XBOX created an issue with RtO that needed to be fixed (good customer care indeed) but nothing about the PC release and it it's affected.

From that I have concluded that the PC version is fine and that all we are waiting for is the simoultaneous release of it with the XBOX version, otherwise why not say that the same issue has cropped up on the PC version too.  Obviously because there is nothing wrong with it!

But Bioware are scared of Microsoft and will have to clean their pants if they were to release the PC version before the XBOX version!

It's not a conspiracy theory but an assumption based on deduction (circumstancial evidence)!

[Eowien Thiele]

Timurlane wrote...

It's seemingly even worse because in this case, the people comaplaining the most vocally and aggressively will be the first ones to purchase the DLC, making their entire case invalid. 
They're just complaining for attention, if they were even remotely serious about themselves or their point, they would have already decided not to support the DLC and would therefore stop caring when it is going to come out.

You only complain when you are committed to something.  Otherwise, why bother?  It seems to me that the majority are committed to quality gaming experiences, and many have high hopes for the promise of DLC.  So why should they walk away from it just because of this one failure of a potentially powerful gaming model? The company can't tell why you didn't buy the DLC.  They can't get any valid information from that.  They can (and do) get much better insight from, well, complaints! And focus groups, of course.

[halfempty77]

Obtusifolius wrote...

Maviarab wrote...


"The Customer is ALWAYS right"......

Have you ever worked in retail? I have, and I can tell you that this wise old man is gravely mistaken. The customer is, more often than not, some thick **** who cannot tell his arse from his* elbow and has never in his life been right about anything ever.

Ahem


*Or her

completely agree and sympathize

[What a Twist]

BennyHartless wrote...

jellmoo32 wrote...

There's a lot of back and forth going on, which is great as I think this is a great topic to debate, but I think that not an incredible amount of progress is being made. I'm hoping we can try and summarize the situation a little better so that we can find some common ground.

From what I can gather, the major points of contention are:

• The many delays that RtO has suffered from.
• The fact that Bioware has made several release announcements, only to go back on them.
• The lack of information regarding the "why" of these delays.
• The poor flow of information stemming from the "release issues" that arose yesterday.
• The fact that Bioware has not been forthcoming with information since then.
• That it would be a good will gesture to the community for Bioware to offer "something".

Please feel free to let me know if I am missing anything here.

The counter points being made (that I have been a part of) have been the following:

• The fact that as the product has not yet been released, consumers remain unaffected.
• That as we have not paid for this content as of yet, that we are not entitled to compensation.
• That while communication has been poor, the team still deserves the benefit of the doubt.
• The fact of the matter is that delays can and will happen, and the team needs leeway to correct the problems.
• That for the PC and PS3 users, they have not experienced any problems relating to this issue.

I think we have agreed that:

• 360 users whose game has been affected by the patch/DLC should be compensated.
• That the Bioware community should learn from this and attempt to fix/avoid these issues in the future.

Please let me know if I have made any errors or omitted any facts.

[*]You left out that you apparently work for The Department of Redundancy Department's Redundancy Unit Specializing in Redundancy and Redundancy Related Issues.  Other than that I think you covered it all.

Hah, new sig.

[halfempty77]

PetrosS wrote...

halfempty77 wrote...

this video is what all of the whinners remind me of...seriously! knock it off! the DCL was bugged they are fixing it. the release dates on games, books, movies andtv shows change all of the time...what makes this one so damned different!

halfempty77 I am surprised you are not a whiner with that name!

As far as announcements go, please consider that the first announcement yesterday said something about the XBOX version of RtO been released unexpectadly and that the PC version was to follow later on, but then the second announcement spoke exclusively about pulling the RtO from XBOX because an update on the XBOX created an issue with RtO that needed to be fixed (good customer care indeed) but nothing about the PC release and it it's affected.

From that I have concluded that the PC version is fine and that all we are waiting for is the simoultaneous release of it with the XBOX version, otherwise why not say that the same issue has cropped up on the PC version too.  Obviously because there is nothing wrong with it!

But Bioware are scared of Microsoft and will have to clean their pants if they were to release the PC version before the XBOX version!

It's not a conspiracy theory but an assumption based on deduction (circumstancial evidence)!

evil priestly said that there were issues on all three platforms that they were still woking on this morning. 

[BennyHartless]

What A Twist, you are awesome. Glad someone appreciated it.

[Dahelia]

Feraele wrote...



Good!! then my posting is having its intended effect...in other words..lets smile and not take ourselves so seriously. 

K back on topic. 

Never did..I am here all week...I do like tips though...please. Actually I should go do my college work *sigh* I don't want to deal with Criminal Justice classes.

[PetrosS]

Maviarab wrote...

I agree completly Obts....(why i thought the story was rather dry and witty...but hey ho lol)...

But its the first thing you are ever told in customer service....the second is that its rubbish lol..

But alas, its a very old saying, and rather true...if your a customer

Generally speaking I agree to all this as well, but I do realise that sometimes there are exceptions to the rules and so I try to stay away from starting with that preconception when I'm dealing with a customer.  So as to give then the benefit of the doubt, so to speak!

[OldSchoolChicken]

I'm fine with the level of Bioware input on these threads, if you look at it once a day or less, there always seems to be at least some sort of information, even if its small.



I don't think it's fair to expect an hour to hour blog of internal Bioware events.



Some companies are doing are doing unscrupulous things these days, and some people expect more and more for less and less because of it, but I don't think Bioware is one of those companies, in fact I'd say they are definitely leaning to the other end of the spectrum.



Sorry for anyone that ended up with the bad content on 360, hopefully that will be fixed soon, otherwise, I don't think anyone else has much of a reason to be up in arms. I'll be sure to check back tomorrow (and the day after that if need be) to see if RtO has been released.

[owl208]

After reading Feraele's posts, I've become pretty depressed.

Expecting anything positive to come from posting is hopeless, fruitless and pointless.

*owl wanders off to get drunk*

Hey! Where's my squeak toy??

Modifié par owl208, 14 janvier 2010 - 11:56 .

[jennamarae]

owl208 wrote...

Hey! Where's my squeak toy??

Wrong thread, Owl.

[PetrosS]

halfempty77 wrote...

PetrosS wrote...

halfempty77 wrote...

this video is what all of the whinners remind me of...seriously! knock it off! the DCL was bugged they are fixing it. the release dates on games, books, movies andtv shows change all of the time...what makes this one so damned different!

halfempty77 I am surprised you are not a whiner with that name!

As far as announcements go, please consider that the first announcement yesterday said something about the XBOX version of RtO been released unexpectadly and that the PC version was to follow later on, but then the second announcement spoke exclusively about pulling the RtO from XBOX because an update on the XBOX created an issue with RtO that needed to be fixed (good customer care indeed) but nothing about the PC release and it it's affected.

From that I have concluded that the PC version is fine and that all we are waiting for is the simoultaneous release of it with the XBOX version, otherwise why not say that the same issue has cropped up on the PC version too.  Obviously because there is nothing wrong with it!

But Bioware are scared of Microsoft and will have to clean their pants if they were to release the PC version before the XBOX version!

It's not a conspiracy theory but an assumption based on deduction (circumstancial evidence)!

evil priestly said that there were issues on all three platforms that they were still woking on this morning. 

Oh, well then, I apologise for that!  It's so difficult sometimes to
find anything on here as before you know it there are pages upon pages
to waltz through.

Even on this one there were two extra pages to read once I wrote that post above.

Anyway, I still think that with a name like that you should be a whiner!