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Spinning the RtO debacle


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#376
Timurlane

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Eowien Thiele wrote...


Timurlane wrote...

It's seemingly even worse because in this case, the people comaplaining the most vocally and aggressively will be the first ones to purchase the DLC, making their entire case invalid. 
They're just complaining for attention, if they were even remotely serious about themselves or their point, they would have already decided not to support the DLC and would therefore stop caring when it is going to come out.


You only complain when you are committed to something.  Otherwise, why bother?  It seems to me that the majority are committed to quality gaming experiences, and many have high hopes for the promise of DLC.  So why should they walk away from it just because of this one failure of a potentially powerful gaming model? The company can't tell why you didn't buy the DLC.  They can't get any valid information from that.  They can (and do) get much better insight from, well, complaints! And focus groups, of course. Image IPB


Unfortunately that is just not the case.

BioWare are owned by bigger comapnies who care about profitability.  If this debacle costs them money (which it undisputably has already) and this particular DLC is significantly less profitable than the others, they will want to come down on BioWare to make sure that in the future, the same mistakes are not repeated (particularly wherever the leak happened) to ensure not only that their intellectual property keeps its big market share with customers willing to pay more, but also the future expansions and titles which will come out of Dragon Age.
By buying the dlc and ensuring the continued profitability, you will overshadow your complaints with your money.  They don't care how upset you are if you are still willing to pay, why should they?

#377
halfempty77

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PetrosS wrote...

halfempty77 wrote...

PetrosS wrote...

halfempty77 wrote...

this video is what all of the whinners remind me of...seriously! knock it off! the DCL was bugged they are fixing it. the release dates on games, books, movies andtv shows change all of the time...what makes this one so damned different!


halfempty77 I am surprised you are not a whiner with that name! :P

As far as announcements go, please consider that the first announcement yesterday said something about the XBOX version of RtO been released unexpectadly and that the PC version was to follow later on, but then the second announcement spoke exclusively about pulling the RtO from XBOX because an update on the XBOX created an issue with RtO that needed to be fixed (good customer care indeed) but nothing about the PC release and it it's affected.

From that I have concluded that the PC version is fine and that all we are waiting for is the simoultaneous release of it with the XBOX version, otherwise why not say that the same issue has cropped up on the PC version too.  Obviously because there is nothing wrong with it!

But Bioware are scared of Microsoft and will have to clean their pants if they were to release the PC version before the XBOX version!

It's not a conspiracy theory but an assumption based on deduction (circumstancial evidence)!

evil priestly said that there were issues on all three platforms that they were still woking on this morning. 


Oh, well then, I apologise for that!  It's so difficult sometimes to
find anything on here as before you know it there are pages upon pages
to waltz through.

Even on this one there were two extra pages to read once I wrote that post above.

Anyway, I still think that with a name like that you should be a whiner! :P


tell me about it...there is so much going on it's almost impossible to catch the updates unless you are on when it is posted.
i used to be halfempy for real...but then i grew up and got married...it's hard to be that way when there isn't much to complain about anymore

#378
PetrosS

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Maviarab wrote...

lol what a lie Petro lmao...

YOU LIE....

When Im a customer....better beware....watch out...im a coming for yo ass......

As the customer service rep....meh yeah whatever...yadda yadda yaddaa......hehehe


Oh ok then, I confess! I only try the above approach if I fancy the customer!

Is that better? :P

#379
Guest_Maviarab_*

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Come down on Bioware so it doesnt happen again? You mean like they came down on Westwood?



Thatys what worries me more than ny dumb DLC (yes Im annoyed but having no game PC right numbs it rather a lot)....EA owns Bioware....the proverbial is hitting the fan from all directions....



We all know what EA will do...and they wont just 'come down hard on them'....

#380
jennamarae

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You can find Bioware's updates by just clicking the blue Bioware button on a thread. No pages to read through. You can skip straight to the "We don't know anything, and even if we did we aren't saying" posts. Though really, it'd be quicker to just assume that they all say "No news. Sorry, bye."

#381
Guest_Maviarab_*

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PetrosS wrote...

Maviarab wrote...

lol what a lie Petro lmao...

YOU LIE....

When Im a customer....better beware....watch out...im a coming for yo ass......

As the customer service rep....meh yeah whatever...yadda yadda yaddaa......hehehe


Oh ok then, I confess! I only try the above approach if I fancy the customer!

Is that better? :P


MUCH much better Petros...your my kind of sales exec Image IPBImage IPB

#382
Guest_Maviarab_*

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A lot of the 'Americans' may not know this....but this debacle is starting to remind me of an old song..





#383
PetrosS

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halfempty77 wrote...

i used to be halfempy for real...but then i grew up and got married...it's hard to be that way when there isn't much to complain about anymore


That's sweet! Really happy for you, mate! Keep doing what you are doing because you must be doing it right!

Respect!

#384
Guest_Obtusifolius_*

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Maviarab wrote...

A lot of the 'Americans' may not know this....but this debacle is starting to remind me of an old song..


Right Said Fred, I thought it was gonna be 'I'm too Sexy for My Shirt' <_<

#385
halfempty77

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PetrosS wrote...

halfempty77 wrote...

i used to be halfempy for real...but then i grew up and got married...it's hard to be that way when there isn't much to complain about anymore


That's sweet! Really happy for you, mate! Keep doing what you are doing because you must be doing it right!

Respect!

thanks :)

#386
Guest_Maviarab_*

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ummmm obts...



NO! lol

#387
Eragondragonrider

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Maviarab wrote...

Come down on Bioware so it doesnt happen again? You mean like they came down on Westwood?

Thatys what worries me more than ny dumb DLC (yes Im annoyed but having no game PC right numbs it rather a lot)....EA owns Bioware....the proverbial is hitting the fan from all directions....

We all know what EA will do...and they wont just 'come down hard on them'....

Speaking of EA, they are currently cutting cost due to a bad economy here in the US, reportedly they are getting rid of a bunch of developers and bad preforming games... so how long will EA/Bioware be around and what will this mean for the future of DA:O this from an article in my gameinformer mag.

Modifié par Eragondragonrider, 15 janvier 2010 - 12:11 .


#388
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owl208 wrote...

After reading Feraele's posts, I've become pretty depressed.

Expecting anything positive to come from posting is hopeless, fruitless and pointless.

*owl wanders off to get drunk*

Hey! Where's my squeak toy??


My dog has two squeaky toys...he might even share....want one? ^^

#389
Crodela422

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PetrosS wrote...


Respect!


Gotta respect the Respect!!

#390
PetrosS

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Obtusifolius wrote...

Maviarab wrote...

A lot of the 'Americans' may not know this....but this debacle is starting to remind me of an old song..


Right Said Fred, I thought it was gonna be 'I'm too Sexy for My Shirt' <_<


Same here.  I may live in the UK, but I'm not from the UK.

But my God, that's Wilf from Doctor Who.  He's absolutely fabulous!

Thanks for sharing!

#391
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The Cribbins rocks !

#392
WarlordThor

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Just to throw this out there:



The reason BW should do something to fix all of this is not because of the delays. It is the way they have been handled. Delays due happen all the time in the videogame industry. The difference is they usually occur at leas ta month in advanced and give the consumer a warning.



When they happen suddenly, when information is hardly given out, and when the page still reads "Available holiday season" something is wrong. I really wish BW would just own up to their mistakes and stop posting all these messages trying to defend themselves and make light of the situation. When you mess up, your going to take crap for it. Be the better in the situation, make up for it and move on.



Again I will say I am glad that they are not giving another release date to mess up for a third time. But that is no excuse to withhold any information at all regarding this issue. Maybe BW has no need or responsibility to share the information with us, most of us likely wouldn't care to read it. But if they at least gave some of it, it would show they have some sort of commitment.

#393
Timurlane

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Eragondragonrider wrote...

Maviarab wrote...

Come down on Bioware so it doesnt happen again? You mean like they came down on Westwood?

Thatys what worries me more than ny dumb DLC (yes Im annoyed but having no game PC right numbs it rather a lot)....EA owns Bioware....the proverbial is hitting the fan from all directions....

We all know what EA will do...and they wont just 'come down hard on them'....

Speaking of EA, they are currently cutting cost due to a bad economy here in the US, reportedly they are getting rid of a bunch of developers and bad preforming games... so how long will EA/Bioware and be around and what will this mean for the future of DO:A this from an article in my gameinformer mag.


TO be fair I seriously doubt BioWare is on the chopping block.

EA was boasting to shareholders back in November that they were already well over a million in DLC sales alone.  The demand for The Awakening seems to be genuine and widespread plus BioWare is also a western-province homeboy like EA.
Again I have no specific data on the profitability of BioWare, but I can't imagine EA would be talking it up to shareholders if they were sinking funds into it in despair.  I would venture a guess that this project will be massively profitable by the end of the 2 years they were planning to support it for given that even in the face of repeated delays and poor PR, a lot of people still seem eager to pay for RtO despite that it's relatively short when compared with other DLC, and adds less than either other one to date.

#394
Guest_Maviarab_*

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next time be the 4th WarLord,...but good post :)

#395
PetrosS

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Crodela422 wrote...

PetrosS wrote...


Respect!


Gotta respect the Respect!!


Very kind of you Crodela422, thank you!

And thanks to all of you (I bet you know whom of you I mean) as I only came here to vent my frustration really and ended up having a really good and funny time!

Off to sleep now, goodnight everybody!

#396
Irovagh

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klmg8 wrote...

It's not about "delays" more so the fact they have said oh yeah this will be available twice now fine the original date didn't work out then yesterday oh yeah it will be available for PC users later today. I don't see it. If it's going to be late just say it and let it be late instead of giving people false promises. In any customer service business in real life if you told a customer something would be available they came in and it wasn't you would lose that customer. Lucky for bio ware they make good games :P


I actually never read in any forum or post by a Bioware employee that they PROMISED anything. The devs have had a few issues so what let it go. Welcome to PC gaming for you console gamers. PC games always have delays and set backs for releases. Its the name of the game. So what you have to wait a little longer. Bioware owes you nothing but quality games as they have produced for a very long time now. They don't want to screw that up by releaseing something that is game breaking. Get off their backs they are doing their best and you'll get the DLC when its ready.

#397
Guest_Maviarab_*

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Timurlane,



We get on but seriously, when has good sales had anything to do with business decisions....really...in the real world?



Matter snot, if EA think we can do it better, thats it, bye bye Bio....simple as. Just cos the game sold well, dlc sold well and pre orders on the expandsion are good, means absolutly nothing to the execs at EA who earn more money an year than we will see in a lifetime mate....



bad analogy, and rubbish. Business (high level like that) dont work that way I'm afraid....



I hope I'm very very wrong, but westwood was a very sucessful developer, who's games sold in the millions, EA still cut em loose and left them to rot.

#398
jennamarae

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Irovagh wrote...

They don't want to screw that up by releaseing something that is game breaking.


Haven't read about what their title update did, have you?

#399
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WarlordThor wrote...

Just to throw this out there:

The reason BW should do something to fix all of this is not because of the delays. It is the way they have been handled. Delays due happen all the time in the videogame industry. The difference is they usually occur at leas ta month in advanced and give the consumer a warning.

When they happen suddenly, when information is hardly given out, and when the page still reads "Available holiday season" something is wrong. I really wish BW would just own up to their mistakes and stop posting all these messages trying to defend themselves and make light of the situation. When you mess up, your going to take crap for it. Be the better in the situation, make up for it and move on.

Again I will say I am glad that they are not giving another release date to mess up for a third time. But that is no excuse to withhold any information at all regarding this issue. Maybe BW has no need or responsibility to share the information with us, most of us likely wouldn't care to read it. But if they at least gave some of it, it would show they have some sort of commitment.


Outdated information on the website...right hand not telling the left hand what the deal is?   I dunno..yeah they've made mistakes,  like I said before hopefully they'll learn from them and keep on trucking.

As for whats happening with other EA games..anyone ever follow Warhammer or play it?  Don't wish to see that happen here...they're down to two servers now...I think I read that somewhere.

#400
DragonRageGT

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Obtusifolius wrote...

Maviarab wrote...

A lot of the 'Americans' may not know this....but this debacle is starting to remind me of an old song..


Right Said Fred, I thought it was gonna be 'I'm too Sexy for My Shirt' <_<


LOL.. me too! :lol: