461 réponses à ce sujet

[RedBaron3]

Yeah, seriously. I'm more worried about Bioware being annyoed and not putting effort into future DLCs because the vocal fanbase consists of a bunch of whiners.

[Deiser]

Honestly, I think most people are angry at the false promise of the PC version of RtO being available yesterday, despite it not (to our knowledge) having anything to do with the 360 title patch update.To add insult to injury, they didn't even bother to notify us that they wouldn't be releasing the content despite claiming they would, making many people anticipate its release for no reason. They've just conveniently avoided talking about the PC DLC completely, and that is pure irresponsibility right there.

[Jonnerz]

Mr. Eight wrote...

@Jonnerz:

Too right. Think of all the drama that could've been avoided if they hadn't attached a release date to it. I'm surprised they turned around and gave one for Awakenings.

Then again, how would I have entertained myself these last few weeks without all the forum yelling?

With the DLC?

[Deiser]

RedBaron3 wrote...

Yeah, seriously. I'm more worried about Bioware being annyoed and not putting effort into future DLCs because the vocal fanbase consists of a bunch of whiners.

People have a right to complain at this point considering Bioware's made VERY little effort to keep customers up to date with the scenario, especially with the claim that the PC DLC would be released yesterday being a complete lie. I (and probably a good chunk of the annoyed fanbase) don't care as much about the delay itself (less bugs overall) but am disgusted with how they simply don't want to update consumers on stuff.

I mean come on, they just removed the "PC version will be released today" topic and didn't say anything about the PC version afterwards.

[Mr. Eight]

What a Twist wrote...

Mr. Eight wrote...

What a Twist wrote...

Mr. Eight wrote...

@Jonnerz:

I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.

Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

I got it downloaded, and then got the bug where my specializations were locked. What kind of weak @#$% is that? huh?!

Uhm, the kind of weak @#$% that you get when you download what is ostensibly a leaked version of the DLC? LOTS of people were on the boards, saying they were going to wait a few days to make sure RtO wasn't bugged before downloading before the complaints of the specialization bug surfaced.

I booted up my xbox that morning, and to my surprise; RTO! So I downloaded it. Do I need to go and check the forums before downloading everything off XBL marketplace now?

I call downloading ANYthing that I knew for a fact was indefinitely delayed due to programming issues that is now suddenly available without reading anything about it first making a hasty, uninformed purchase. Perhaps this is a dramatic example, but would you buy a car just released when it had been recalled just a few days before its initial release with "mechanical issues" cited as the reason? Would you buy that car blind? Not likely.

Should the bug have been present in the release at all? Of course not. Should people have been more cautious about this "unexpected" release? Yup.

[Larry L]

Jeez, the sense of entitlement "gamers" now-a-days feel, makes my head spin and makes me feel queezy. And I like the subtle touch of fanboyism too, lol. ONLY 360 owners? LOL Anyway......I can't wait to buy this DLC as soon as it hits PSN. Thanks BioWare. Take your time, and work out the bugs.

[What a Twist]

Its not yelling and drama, they're @$%^ing up at every turn. I love bioware, and buy all their games, but come on.



"This holiday season!" "Jan 5th!" "PC version out tonight!"



Yes, delays happen, we all get that. However; if they made these dates then they obviously expected they would be able to finish it by then. I'd say 3 let downs are worse than just not knowing until the day it releases.



You can be a fanboy, theres nothing wrong with that, but don't be a tool. They dropped the ball. I don't want my money back, but my incentive to buy future DLCs is diminishing.

[Jonnerz]

Mr. Eight wrote...

I call downloading ANYthing that I knew for a fact was indefinitely delayed due to programming issues that is now suddenly available without reading anything about it first making a hasty, uninformed purchase. Perhaps this is a dramatic example, but would you buy a car just released when it had been recalled just a few days before its initial release with "mechanical issues" cited as the reason? Would you buy that car blind? Not likely.

Should the bug have been present in the release at all? Of course not. Should people have been more cautious about this "unexpected" release? Yup.

There were 30 posts straight after that sticky talking about the bug.

It was obviously a dodgy release. The fact there was no title in the dashboards and no ratings gave that away.

[What a Twist]

Mr. Eight wrote...

What a Twist wrote...

Mr. Eight wrote...

What a Twist wrote...

Mr. Eight wrote...

@Jonnerz:

I can't say as I blame them in that regard. I'm looking forward to it, just like everyone else, but the only time I really got piqued about this whole thing was yesterday when people were actually BUYING it from XBL Marketplace, spending actual money for it, then trying to download it and getting messages that they must purchase it again.

Now, that sounds more like a screw-up on MS's end and I'm sure they'll work it out (credit card transaction records and all that), but up to that point the endless drama's really been a source of entertainment.

I got it downloaded, and then got the bug where my specializations were locked. What kind of weak @#$% is that? huh?!

Uhm, the kind of weak @#$% that you get when you download what is ostensibly a leaked version of the DLC? LOTS of people were on the boards, saying they were going to wait a few days to make sure RtO wasn't bugged before downloading before the complaints of the specialization bug surfaced.

I booted up my xbox that morning, and to my surprise; RTO! So I downloaded it. Do I need to go and check the forums before downloading everything off XBL marketplace now?

I call downloading ANYthing that I knew for a fact was indefinitely delayed due to programming issues that is now suddenly available without reading anything about it first making a hasty, uninformed purchase. Perhaps this is a dramatic example, but would you buy a car just released when it had been recalled just a few days before its initial release with "mechanical issues" cited as the reason? Would you buy that car blind? Not likely.

Should the bug have been present in the release at all? Of course not. Should people have been more cautious about this "unexpected" release? Yup.

I have never, since buying the system itself(lolredringjoke) had an issue with something on the XBL marketplace. And they stated before that it was not a programming issue, but a "lack of luster" that caused the delay.

[jelf rs]

bjdbwea wrote...

Why should BioWare need to do such a thing? Delays are nothing new, and if you paid money knowing the product wasn't available yet, it's your fault. You aren't entitled to get your DLC at a specific date, in fact you aren't entitled to it at all. BioWare could even say decide not to release it at all if they wanted to.

Maybe some people bought the original game because of the promise of two years of DLCs by Bioware?
If Bioware didn't say they are going to release DLCs, those people might not have bought the game at all.
But of because people are just minority if not none.

You may still argue that we are not entitled to anything.
Assume that you want to buy a pack of snacks and there are two stores. Both of them are selling the snacks at the same price and quality. However, one of the owners was a nice and polite guy while the another was rude and impolite. Whose store would you go? Remember: you are not entitled to the good service of the owner.

This is similar to the situation of Bioware. We of course are not entitled to anything. But, if Bioware does provide some discount, it will certainly get better reputation among players and players will surely be more than happy to support Bioware's future releases.

[JAMiAM]

The other day, I was in the mood for a burger.  Really in the mood.  I started thinking about how nice it would be, to have a Carls Jr $6 burger, some criss-cut fries, and a huge vanilla milkshake.  So, stomach grumbling, and mouth salivating, I slap a ten-spot in my wallet, drive a couple of miles down to the nearest Carls Jr - only to discover that it was closed, because the kitchen had a fire and the restaurant needed to be remodeled.

Should I get a discount too?

The OP severely lacks perspective for all the complaining he's done in multiple threads on the RtO "debacle".  To spend literally hours whining about a $5, hour-long, DLC being delayed, and then mistakenly released due to a multiple platform issue by a third party, is ridiculous.  No doubt, there are questions that BioWare, EA, and MS should be asking themselves with respect to Quality Control, product testing and inter-company communications issues, but there are more menacing windmills in this world to tilt at.

[jellmoo32]

Deiser wrote...

People have a right to complain at this point considering Bioware's made VERY little effort to keep customers up to date with the scenario, especially with the claim that the PC DLC would be released yesterday being a complete lie. I (and probably a good chunk of the annoyed fanbase) don't care as much about the delay itself (less bugs overall) but am disgusted with how they simply don't want to update consumers on stuff.

I mean come on, they just removed the "PC version will be released today" topic and didn't say anything about the PC version afterwards.

One day? They are no doubt running around like fools trying to fix these problems and get the content out, in a correct form, as quickly as possible, more than likely working very long hours and you can't give them 1 day of latitude?

Things don't just miraculously happen. Work needs to be done, communication and meetings need to be arranged. They have to iron out issues and try and communicate these things internally before informing the community.

Give them a chance. Don't cry foul right away. When they have information they can relay, they will.

[Mr. Eight]

Deiser wrote...

RedBaron3 wrote...

Yeah, seriously. I'm more worried about Bioware being annyoed and not putting effort into future DLCs because the vocal fanbase consists of a bunch of whiners.

People have a right to complain at this point considering Bioware's made VERY little effort to keep customers up to date with the scenario, especially with the claim that the PC DLC would be released yesterday being a complete lie. I (and probably a good chunk of the annoyed fanbase) don't care as much about the delay itself (less bugs overall) but am disgusted with how they simply don't want to update consumers on stuff.

I mean come on, they just removed the "PC version will be released today" topic and didn't say anything about the PC version afterwards.

So BioWare was obligated to post news as soon as they were aware that the version of your choice (I put this here to cover all bases, not to single out the PC version) would not be out as planned? Exactly what part of this whole debacle generated that expectation in you? It's not as though BioWare has been that forthcoming with information AT ANY POINT regarding RtO. You people keep expecting them to completely change their policies for releasing product information to the public, and every time they "let you down" it's another miniature ****storm.

Stop expecting them to deliver up-to-the-minute updates. This isn't CNN.

[What a Twist]

JAMiAM wrote...

The other day, I was in the mood for a burger.  Really in the mood.  I started thinking about how nice it would be, to have a Carls Jr $6 burger, some criss-cut fries, and a huge vanilla milkshake.  So, stomach grumbling, and mouth salivating, I slap a ten-spot in my wallet, drive a couple of miles down to the nearest Carls Jr - only to discover that it was closed, because the kitchen had a fire and the restaurant needed to be remodeled.

Should I get a discount too?

The OP severely lacks perspective for all the complaining he's done in multiple threads on the RtO "debacle".  To spend literally hours whining about a $5, hour-long, DLC being delayed, and then mistakenly released due to a multiple platform issue by a third party, is ridiculous.  No doubt, there are questions that BioWare, EA, and MS should be asking themselves with respect to Quality Control, product testing and inter-company communications issues, but there are more menacing windmills in this world to tilt at.

Did they say their new burger would be out twice, then on the second date turn you away because their burgers weren't ready?

Apple =/= orange

[Broken1477]

Justin McElroy @ Joystiq.com Nov. 19, 2009--'Polish up your armor and prune your dialog trees: EA has announced a new Dragon Age: Origins DLC adventure, "Return to Ostagar," is coming to Xbox 360, PS3 and PC this holiday season for $5. The add-on will allow your hero to "revisit Ostagar, the site of the Grey Wardens' darkest hour, to reclaim the honor and learn the secrets of Ferelden's fallen king."'



In what world is this exercise in folly and frustration not poor customer service? After being teased by yesterday's shenanigans, stood up on Jan. 5th like a bad blind date, and left with nothing from BioWare under the digital Christmas Tree, I am sick of chasing this carrot. The cake is a lie.

[Mr. Eight]

JAMiAM wrote...

The other day, I was in the mood for a burger.  Really in the mood.  I started thinking about how nice it would be, to have a Carls Jr $6 burger, some criss-cut fries, and a huge vanilla milkshake.  So, stomach grumbling, and mouth salivating, I slap a ten-spot in my wallet, drive a couple of miles down to the nearest Carls Jr - only to discover that it was closed, because the kitchen had a fire and the restaurant needed to be remodeled.

Should I get a discount too?

The OP severely lacks perspective for all the complaining he's done in multiple threads on the RtO "debacle".  To spend literally hours whining about a $5, hour-long, DLC being delayed, and then mistakenly released due to a multiple platform issue by a third party, is ridiculous.  No doubt, there are questions that BioWare, EA, and MS should be asking themselves with respect to Quality Control, product testing and inter-company communications issues, but there are more menacing windmills in this world to tilt at.

This puts it better than I ever could.

Also, I love Carl's Jr. AND Don Quixote. Marry me, JAMiAM?

[ZeroR3D]

Mr. Eight wrote...

Because I disagree fundamentally with the "we're angry consumers! give us free stuff/a discount or we'll never shop here again!" mentality. I spent many years in the service industry, in many different states, wearing many different (literal) hats, and that was one thing I found both universal and aggravating.

Consumer choice is going to be the keystone in the new DLC business model.   Consumers don't have to be outraged to decide to spend their money elsewhere.  I think of this as a pre-sales strategy.

If a customer is unhappy and they complain enough, eventually they can usually get some free stuff floated their way. I realize those policies exist to satisfy customers with LEGITIMATE complaints, but I've seen them abused so often that the mere possibility of participating in it myself makes bile rise to the back of my throat. Call me jaded or bitter if you will, but that's the foundation of my protest./quote]

Fair enough.

[uote]The other side of it is what I've already mentioned: release dates get blown ALL THE TIME in the software entertainment industry. That's just how things work out sometimes. The people complaining about RtO's multiple delays are acting (largely) as though BioWare is somehow doing this on purpose, dangling it just above their heads then pulling it away when we go to grab it.

Having worked in software development, and having been a gamer for my entire adult life, I'm very familiar with blown deadlines.  What I am not impressed by is how they've been throwing out release dates like it's going out of fashion and then not meeting them.

I guarantee you that if I ever went to a client and told them, "your software update is goign to be ready tomorrow" at 9am and by 5pm I tell them, "yeah... it's not gonna happen", I would get my ass handed to me by my superiors not to mention having a client who is less likely to renew his contract.  If I did this twice, there's most likely no way a client would continue using my services.

In the same vein, Bioware can meet/not meet any deadlines intrnally, as far as I'm concerned.  It's the public releases (PR) that bugs me: hyping up consumers for the holiday season, totally blowing that "deadline" with a lack of public response, hyping up consumers for Jan 5th, blowing that at the last minute, hyping up consumers for same-day release yesterday, blowing that and then revising what was posted this morning - that's the kind of unprofessional conduct that IS NOT regular, intelligent, or customer-oriented in software development of any kind.

I'd like to think I'm not the only one miffed by Bioware/EA's handling of the situation, hence my suggestion for a positive form of response that includes no release dates and encourages consumer approval.

[DoctorPringles]

They may owe us clarity, but nothing material. Delays happen with nearly every game, and just because Priestly thought the PC version was going to be done yesterday doesn't mean we deserve 200 points or something equally tangible (relatively).

I'd be more than happy with a simple explanation about the bug that caused all this.

**** happens, even to professionals. My advice? Get over it. It's a $5 DLC that will have almost no influence on your everyday life. It is pure entertainment and nothing more.

Modifié par DoctorPringles, 14 janvier 2010 - 05:09 .

[Aesir Rising]

This isn't open-source WoW addon development, where 'sense of entitlement' is an issue. You're looking to buy (well, borrow through a limited license) something that is advertised as available (or intended to be available within hours). But then it's not available. But then it is available. But then it's not available again. And you're left guessing whether or not one issue on one platform impacts release on your own platform of choice, because there is no communication ** on the issue.

The only sense of entitlement issue I see is Bioware's expectation of patience.

** The two bits of information when end-users have problems are:
1) When will [whatever] be available, and
2) What was wrong (or the related question...what was done to prevent the reoccurence of the original issue).

Modifié par Aesir Rising, 14 janvier 2010 - 05:12 .

[Mr. Eight]

What a Twist wrote...

Its not yelling and drama, they're @$%^ing up at every turn. I love bioware, and buy all their games, but come on.

"This holiday season!" "Jan 5th!" "PC version out tonight!"

Yes, delays happen, we all get that. However; if they made these dates then they obviously expected they would be able to finish it by then. I'd say 3 let downs are worse than just not knowing until the day it releases.

You can be a fanboy, theres nothing wrong with that, but don't be a tool. They dropped the ball. I don't want my money back, but my incentive to buy future DLCs is diminishing.

Then vote with your dollar. That's what they're waiting for everyone to do. A thousand posts on a forum mean nothing to them. Not buying their products will (maybe) work. But that's your call to make.

[JAMiAM]

What a Twist wrote...

JAMiAM wrote...

The other day, I was in the mood for a burger.  Really in the mood.  I started thinking about how nice it would be, to have a Carls Jr $6 burger, some criss-cut fries, and a huge vanilla milkshake.  So, stomach grumbling, and mouth salivating, I slap a ten-spot in my wallet, drive a couple of miles down to the nearest Carls Jr - only to discover that it was closed, because the kitchen had a fire and the restaurant needed to be remodeled.

Should I get a discount too?

The OP severely lacks perspective for all the complaining he's done in multiple threads on the RtO "debacle".  To spend literally hours whining about a $5, hour-long, DLC being delayed, and then mistakenly released due to a multiple platform issue by a third party, is ridiculous.  No doubt, there are questions that BioWare, EA, and MS should be asking themselves with respect to Quality Control, product testing and inter-company communications issues, but there are more menacing windmills in this world to tilt at.

Did they say their new burger would be out twice, then on the second date turn you away because their burgers weren't ready?

Apple =/= orange

Methinks you need another helping of alphabet soup...

[Timurlane]

Mr. Eight wrote...

So BioWare was obligated to post news as soon as they were aware that the version of your choice (I put this here to cover all bases, not to single out the PC version) would not be out as planned? Exactly what part of this whole debacle generated that expectation in you? It's not as though BioWare has been that forthcoming with information AT ANY POINT regarding RtO. You people keep expecting them to completely change their policies for releasing product information to the public, and every time they "let you down" it's another miniature ****storm.

Stop expecting them to deliver up-to-the-minute updates. This isn't CNN.

How about just not stealth editing updates without any information whatesoever? 

Be serious, at this point to defend BioWare is no longer a sane or defensible position.  Even their own staff must be pitifully embarassed and disappointed at the sheer mismanagement and embarassing incompetence in dealing with the public with RtO.

I'm not defending the out-and-out flames, or people asking for money back nor any other repercussions against BioWare that so many in the community are calling for but their conduct in the matter so far has been less professional than their own minimum quality standards should demand.

Yes the content will be out when it's out, I will still buy it then and am in no particular hurry to play it this hour, today, or even this week, but stealth editing out information without updating something so simple as "PC version delayed due to unforseen circumstances, we will be unable to release it today and promise new information will be made available when we are able"?  Get real this isn't facebook, they're pretending to run a serious business.  I'm sure it's hard to orchestrate these simultaneous multi-platform releases, and I'm sure that the people taking heat at BioWare are suffering significantly more than the ranters who act like not playing the DLC today has irrevocably scarred them but to pretend that BioWare is maintaining a normal or appropriate level of issue management or customer service isn't stupid, it's flat out insane.

[JAMiAM]

Mr. Eight wrote...

JAMiAM wrote...

The other day, I was in the mood for a burger.  Really in the mood.  I started thinking about how nice it would be, to have a Carls Jr $6 burger, some criss-cut fries, and a huge vanilla milkshake.  So, stomach grumbling, and mouth salivating, I slap a ten-spot in my wallet, drive a couple of miles down to the nearest Carls Jr - only to discover that it was closed, because the kitchen had a fire and the restaurant needed to be remodeled.

Should I get a discount too?

The OP severely lacks perspective for all the complaining he's done in multiple threads on the RtO "debacle".  To spend literally hours whining about a $5, hour-long, DLC being delayed, and then mistakenly released due to a multiple platform issue by a third party, is ridiculous.  No doubt, there are questions that BioWare, EA, and MS should be asking themselves with respect to Quality Control, product testing and inter-company communications issues, but there are more menacing windmills in this world to tilt at.

This puts it better than I ever could.

Also, I love Carl's Jr. AND Don Quixote. Marry me, JAMiAM?

Sorry, but though my avatar is a cute elven mage, and I prefer to RP female heroines, I'm male, hetero, married with children, and have as much facial hair as a Dwarven Noble.  Another bubble burst, I'm afraid...

[Mr. Eight]

Aesir Rising wrote...

This isn't open-source WoW addon development, where 'sense of entitlement' is an issue. You're looking to buy (well, borrow through a limited license) something that is advertised as available (or intended to be available within hours). But then it's not available. But then it is available. But then it's not available again. And you're left guessing whether or not one issue on one platform impacts release on your own platform of choice, because there is no communication on the issue.

The only sense of entitlement issue I see is Bioware's expectation of patience.

Issues on one platform affecting another is immaterial. That's just another "MY DLC isn't out yet! I demand answers!" argument like the one Dahelia favors, which are bereft of all logic. When has a software company EVER been specific AND immediate in delivering reasons for delays in release? I hate to say it, but we're lucky we got any news at all. Before the interwebs if software got delayed, you found out about it in the monthly trade publication, and that's if the company decided to issue the update in the first place.

Do you know WHY this is? Because with that knowledge you could do exactly squat about it.

What if they told us it was a problem on one specific platform? Then the other platforms' players would ASPLODE with cries of "THEN JUST RELEASE IT FOR XBOX/PS3/PC PLZ!!!!!' What if it was a bug? Is BioWare going to accept programming help from people on these boards?

They have not announced a specific reason because it would be futile (and, indeed, potentially harmful) to do so.