461 réponses à ce sujet

[jellmoo32]

What a Twist wrote...

No, they don't. They should however improve their plans for DLCs. Can't make it? Probably going to need to delay it? Don't set a date yet.

Then they get blasted on the forums by people who complain that they don't communicate with their clients and that they need to give more information.

They are damned if they do, damned if they don't.

[Mr. Eight]

@WhatATwist:



Couldn't agree more. Release dates should go as far as "It'll be out when it's out". Deadlines are good for internal policy, not customer relations.

[Dahelia]

What a Twist wrote...

Dahelia wrote...

What a Twist wrote...

I... Think I spoke to Dahelia in a civil manner, I might have even agreed with her on something. OH GOD, I CAN'T TAKE IT! *jumps off a bridge*

LOL! Awww Twist, we can agree sometimes, can't we?

NOO! Get her out of my head! *facedesk*

Awww Twist

<--For you.

Modifié par Dahelia, 14 janvier 2010 - 06:00 .

[What a Twist]

jellmoo32 wrote...

What a Twist wrote...

No, they don't. They should however improve their plans for DLCs. Can't make it? Probably going to need to delay it? Don't set a date yet.

Then they get blasted on the forums by people who complain that they don't communicate with their clients and that they need to give more information.

They are damned if they do, damned if they don't.

If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

[Dahelia]

What a Twist wrote...

jellmoo32 wrote...

What a Twist wrote...

No, they don't. They should however improve their plans for DLCs. Can't make it? Probably going to need to delay it? Don't set a date yet.

Then they get blasted on the forums by people who complain that they don't communicate with their clients and that they need to give more information.

They are damned if they do, damned if they don't.

If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

I would prefer that over the whole idea of "This Holiday Season" then that came and went then January 5, hours before release they say "Oppsie, we made a poopsie...." and then yesterday....that was really one of the last straws.

[What a Twist]

Feraele wrote...

jellmoo32 wrote...

What a Twist wrote...

No, they don't. They should however improve their plans for DLCs. Can't make it? Probably going to need to delay it? Don't set a date yet.

Then they get blasted on the forums by people who complain that they don't communicate with their clients and that they need to give more information.

They are damned if they do, damned if they don't.

Thats also a suggestion I made in another thread...because...no matter what you do people will complain.  If there's nothing to complain about, they'll find something.

My opinion had to do with not announcing anything during holidays...that way if employees needed their vacation time to spend with family and friends, they could do so without alot of the selfishness exploding on the forums like I have seen over these past couple of months.

"On a need to know basis"  would work well here.    Don't tell them anything til the product is done finished,  has the seal of approval from everyone that counts, then present it to the unwashed masses.

Less headaches, more glory.

As one of the unwashed masses I agree, and present you with this giftcard to Dillards.

[jellmoo32]

What a Twist wrote...

If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

I highly doubt it, Have you visited the WoW forums when it comes to this sort of thing? People demand answers. People will bug and pester and start threads and flame wars trying to get any scrap piece of knowledge.

It really is a no-win situation. Could Bioware do better? Obviously. Is it as simple as you say? Not at all.

360 users have definite right to complain. Their games were affected by a mistake. PC users have what right to complain, exactly? That Bioware is falible? This entitles them to a discount or free content?

[Mr. Eight]

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.



People would pass bricks. D:

[JaegerBane]

Mr. Eight wrote...
The other side of it is what I've already mentioned: release dates get blown ALL THE TIME in the software entertainment industry. That's just how things work out sometimes. The people complaining about RtO's multiple delays are acting (largely) as though BioWare is somehow doing this on purpose, dangling it just above their heads then pulling it away when we go to grab it.

I think the issue here is that's exactly how it is being presented. I don't for one second think that Bioware are doing this for giggles, but conversely it's generally in every business's list of 'How not to do Customer Service' to release something, cancel a release, and then clam up with no information forthcoming. Even die-hard fans like myself get irked by treatment like that, as it simply isn't professional. I can only imagine what the highly-strung must feel like.

What makes the issue an order of magnitude worse is that given what little we've been told, it appears that the PC version is being held back purely because a 360-exclusive issue. Even under the best of circumstances, that situation is going to go down as well as a case of smallpox - in a situation where they refuse to clarify or deny what's happening, it just results in ill feelings all round.

Don't get me wrong, I have worked in the service industry too during my younger days and I personally find this kind of 'I'm a customer, I deserve to be treated like the queen of sheba' attitude to be ridiculous. But you can't really blame people for getting a bit sick when debacles like this are on show for all to see.

[Iris562]

What a Twist wrote...
If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

Exactly. This is the 2nd time theyve said "It's coming out on this date" and the second time they wait until the end of said release date to say "Oops, sorry it's actually not coming out we'll get back to you."

The best part is... on Jan 5th they specifically said they would not give a set release date again until they were 100% sure it would be released; that's just hillarious in my opinion.

[Dahelia]

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

[What a Twist]

jellmoo32 wrote...

What a Twist wrote...

If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

I highly doubt it, Have you visited the WoW forums when it comes to this sort of thing? People demand answers. People will bug and pester and start threads and flame wars trying to get any scrap piece of knowledge.

It really is a no-win situation. Could Bioware do better? Obviously. Is it as simple as you say? Not at all.

360 users have definite right to complain. Their games were affected by a mistake. PC users have what right to complain, exactly? That Bioware is falible? This entitles them to a discount or free content?

"The WoW forums" Yeah, well... you know... I like to think and any internet forum in existence is better than the mass of trolls on the WoW forums.

[What a Twist]

Dahelia wrote...

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

Really?

[Mr. Eight]

jellmoo32 wrote...

What a Twist wrote...

If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

I highly doubt it, Have you visited the WoW forums when it comes to this sort of thing? People demand answers. People will bug and pester and start threads and flame wars trying to get any scrap piece of knowledge.

It really is a no-win situation. Could Bioware do better? Obviously. Is it as simple as you say? Not at all.

360 users have definite right to complain. Their games were affected by a mistake. PC users have what right to complain, exactly? That Bioware is falible? This entitles them to a discount or free content?

People demanded answers here, too, and only really got them when BioWare was good and ready. Doesn't stop them from persisting. No official announcement until release day would at least perhaps cut down on the AMOUNT of BS in the forums, if not the nature of it.

[What a Twist]

Iris562 wrote...

What a Twist wrote...
If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

Exactly. This is the 2nd time theyve said "It's coming out on this date" and the second time they wait until the end of said release date to say "Oops, sorry it's actually not coming out we'll get back to you."

The best part is... on Jan 5th they specifically said they would not give a set release date again until they were 100% sure it would be released; that's just hillarious in my opinion.

It wouldn't be out yet if microsoft hadn't messed up. They would have set a new date, and waited until then.

[Imryll]

Mr. Eight wrote...
I'm not sure whether or not I agree with this. Theoretically speaking, BioWare could claim that folks bought those points for any number of things. It's difficult to prove the statement "I deserve a refund because I bought points for one specific product in which I am no longer interested".

On the other hand, what recourse do people who are just plain done with the whole thing have?

Personally, I think points should be refundable (as an unopened box would be) regardless of reason if Bioware wants to encourage speculative/gift purchases. If they'd rather everyone waited to buy their points until the products on which they're to be spent are available for stable download, then a "no refunds" policy would be a good idea. Their choice will tell us what they want us to do.

[Dahelia]

What a Twist wrote...

Dahelia wrote...

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

Really?

If we remember, wasn't Dragon Age: Origins suppose to be out in March and they held it??? But hey if it is out on March 16, I'll be happy, it will be an early birthday gift.

[Mr. Eight]

Iris562 wrote...

What a Twist wrote...
If they said "Hey, were making this DLC, no idea when it will be out!"

The whining would be at a minimum. And who can blame them for taking a long time if they never said how long it would take. Its kind of hard to lose by doing this.

Exactly. This is the 2nd time theyve said "It's coming out on this date" and the second time they wait until the end of said release date to say "Oops, sorry it's actually not coming out we'll get back to you."

The best part is... on Jan 5th they specifically said they would not give a set release date again until they were 100% sure it would be released; that's just hillarious in my opinion.

They didn't. It got leaked, most likely by Microsoft, into the XBL Marketplace and then they needed to haul arse to get the others up and running to avoid an even bigger ****storm.

[JaegerBane]

jellmoo32 wrote...
360 users have definite right to complain. Their games were affected by a mistake. PC users have what right to complain, exactly? That Bioware is falible? This entitles them to a discount or free content?

Let's be honest here - if we're accepting that 360 players have a right to complain, it's a bit silly to claim that PC players do not. If you were told that Awakening has been recalled from all platforms with no release date hours before release, because of an issue with the PC version, are you *really* saying that you'd sit with a halo around your head calmly pointing out that 360 players have no reason to complain?

Let's not start platform wars over this. It's not going to help.

[What a Twist]

Dahelia wrote...

What a Twist wrote...

Dahelia wrote...

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

Really?

If we remember, wasn't Dragon Age: Origins suppose to be out in March and they held it??? But hey if it is out on March 16, I'll be happy, it will be an early birthday gift.

Yeah it got delayed for quite a while.

[JabberJaww]

Its a cunundrum, a mystery and a riddle. Something is a foot, something is brewing. There are shenanigans at play, someone dropped the ball, something is fishy, there some mysterious forces at play here.. something just doesnt look right.

[Mr. Eight]

Dahelia wrote...

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

I'm not, actually. I was jazzed for RtO until the 5th. That cooled me right off.

I'm half tempted to just not buy any DLC or expansions until the ZOMG Edition comes out with everything on it. I'll likely have sold the game by then, anyhow. I'll just keep my saves.

[Dahelia]

What a Twist wrote...

Dahelia wrote...

What a Twist wrote...

Dahelia wrote...

Mr. Eight wrote...

This would all be made hilarious if BioWare turned around and went, "You know what? You gaiz are right!" and threw out the release date for Awakenings.

People would pass bricks. D:

We aren't close to March yet, don't get your hopes up it will be out March 16...really.

Really?

If we remember, wasn't Dragon Age: Origins suppose to be out in March and they held it??? But hey if it is out on March 16, I'll be happy, it will be an early birthday gift.

Yeah it got delayed for quite a while.

That it did...that it did.