[quote]ZeroR3D wrote...
Improvements:
-don't set any sort of release date, tentative or otherwise, until you're in release state. This means if you really don't know when it'll be done, say "Coming soon"[/quote]
Then they are hammered with threads of people constantly asking when it will be done, and for more updates. This is a no-win situation.
[quote]-don't open threads for people to ask questions (where questions about the delay will be inevitable) only to lock it down after a period of silence[/quote]
I agree with this notion. The community could have handled these better.
[quote]-don't make multiple promises to release the product and change your mind at the last minute (this to me is the most unacceptable)[/quote]
I would counter that they are not doing this intentionally, or for fun. Mistakes are happening, true, but there is no malicious intent. I'm sure that theyfully meant it when they made those announcements.
[quote]-be honest about the reason for the delay[/quote]
To what end? The reason could be multi-faceted, completely internal, or quite simply something that they are unable to share.
[quote]Impact:
-some people like myself are waiting to play the DLC before completing the game, delays with the DLC therefore have a direct impact on my enjoyment of the product I already purchased.[/quote]
That is your personal choice though. Your game works fine, there is nothing wrong with it, and you could say the same for the expansion or other unannounced DLCs.
[quote]-impact on the product I will purchase (RtO), reduced excitement ("I've been waiting how many months for *this*?")[/quote]
That will occur regardless of delay. In fact, you could argue that delay could create anticipation.
[quote]-impact on the likelihood of purchasing or even paying attention to future DLCs[/quote]
Complete agreement. This is what I would advocate if you are unhappy with the situation. Speak with your wallet.
[quote]-reduction in confidence with Bioware/EA when the PC version of RtO has ben leaked for a week and apparently works fine[/quote]
This is pure suposition though.
[quote]Again, you seem to be fixated on the notion of entitlement. I don't expect anyone from EA/Bioware to even read this thread, let alone do anything I suggest. What I'm saying is, if Bioware/EA are going to try and put a positive spin on the issues surrounding RtO, this would be a good way for all to benefit.[/quote]
I fully expect they are, and are watching it unfold quite carefully.
Maybe you are right. Maybe there is a direct benefit to them trying exactly what you are saying. I am sure that they have their money people doing the math to see what works best for their bottom line. I personally don't think that giving a discount (or free content or what have you) would be beneficial to them financially, but admit that I am quite possibly wrong.
[quote]From another perspective, when I bought the game, it FORCED me to sign up on social.bioware in order to redeem my codes. So I will assume that EA's emphasis on building a gaming community must mean they are concerned on some level with their customers' experience. Given that the mishandling of new and upcoming product releases originated on this very site, and that EA sems to believe customer experience is tied to this site, would you not expect them to do something about it?[/quote]
Yes, I would expect them to do their best to release a quality product. That is all. I agree that they could have handled the situation better, but do not see what massive issue is going on that requires "fixing".
[quote]On another level. if Bioware/EA want us to drop money on Bioware points every time they make an announcement for new DLC (to do some kind of revenue forecasting), it won't work too well if all their future announcements are met with hesitation and mistrust.[/quote]
Again, if you are disatisfied, speak with your wallet. Do not buy the points ahead of time. One could argue that it is in fact much more prudent to do so.
[quote]Like I said, it's not for nothing. Why do you deserve anything? DO you deserve anything? Values and expectations are a huge part of marketing. Meeting your customers's expectations and values has immeasurable financial weight. You make more money getting people excited, meeting their expectations, and generating repeat business than you do when you give them the bottom of the barrel and wait for your product to be appreciated on its own merits.[/quote]
Complete agreement. But how is that the case here? It's not like they are trying to give out shoddy content. It's not like they are purposely misleading us. It's not like they are demanding pre-orders to get the DLC.
They are experiencing issues and delays. They are experiencing communication problems. the best thing they can do is learn from this and try and fix these issues so it does not occur again.
It feels like the community is in a case of "what have you done for me *lately*?".
[quote]You can reduce it to the fact that it's a bloody video game and that no one should even care. The fact is, people love the game and want to continue supporting it. I understand there's a bunch of whiners and compulsive refreshers on the board, but it doesn't mean there aren't gamers and enthusiasts with legitimate concern for an IP they really appreciate.[/quote]
I agree. But what is the concern and how big an issue is it? Is it more than an inconvenience?
[quote]I have three versions of RtO sitting on my computer. I'd really like to play it now, but it's not offically out and I can't purchase it to authorize the install. We all know there are no developmental issues with the PC version, at least none that are so ground-breaking as Bioware/EA claims. I'd just like to see some more love for PC gamers.[/quote]
PC Gamers have the toolset, the modding community and by far the best vversion of the game. I'm thinking that there is plenty of love going on there.
[quote]For all intents and purposes, many of us have already purchased the points for this DLC. We're just waiting for that download button to work.[/quote]
I am one of those people. I bought those points knowing full well that the DLC was not yet released, and that delays were possible. It's one of the dangers of purchasing before the product is available.
[quote]And at any good restaurants, if you wait for too long for your food to come, drinks or even the entire meal is comp'd. Again, not asking for the bill to be waived, I'm asking for a token that will encourage me to spend more money there.
[/quote]
At any incredibly busy restaurant a minor delay results in a comp? I'm sorry, but I don't think so. The entire restaurant would need the compensation. An incredible set of circumstances that inconvenience an individual? Certainly.
Should the token not be an increidle meal that is satisfying? That's what you are paying for, after all.
**edited for formatting**
Modifié par jellmoo32, 14 janvier 2010 - 09:04 .
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