5 réponses à ce sujet

[dkpaladin]

Bioware,

I am not going to sit here and complain, threaten or try to cajoule you into releasing content. However I did want to say the following.

I am dissapointed in Bioware. The way this entire thing has been handled has been, to say the very least, a very poor customer experience. I actually find myself regretting my pre-order of Mass Effect 2. I have lost faith in your Brand, your Customer Service and worst of all your direction as a company. It is my hope that as a company you learn from this experience. The experience internally, the experience externally, and most of all the experience of the managment involved in this. It is my sincere hope that this does not continue in future endevours. I work in an industry of code and systems, and I understand the difficulties that can/will occur. I believe all of us in these industries understand the importance of setting expectations, meeting goals, and providing a superior customer experience. In this instance you have failed at all of these things. I do however remember several instances where you have excelled at these same principles. I do hope this incident will prove to be the exception not the rule. Thanks for all the great games and hours of enjoyment, may you fair better in future quests!

P.S. I would like to say this to the forums staff as well. Although there will be a lot of angry folks typing some un-freindly things here, remember, they are only here because Bioware has made something they value, and in turn they care what happens with it. They are yelling because they are dissapointed, it is sometimes hard for those of us on the other side to see things from there perspective.

[wonko33]

you can always cancel a pre-order no? Talk with your wallet .

[Fluffykeith]

Reviews of Mass Effect 2 are looking very good, so don't give up on Bioware just yet...

[Viciel]

I couldn't have said it better.

[Eurypterid]

There's a sticky where you can post your views.

[Baalzie]

Gods... Names like dkpaladin says all I needed to know really about many of the posters lately...

*no need to elaborate at all*