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EA wins Worst Company in America award again...


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#301
Ziegrif

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Allan Schumacher wrote...

EntropicAngel wrote...

I didn't know Epler wrote dialog.

I'd actually be curious to know who was writing what dialog. I'd find it interesting.


They do dialogues in that they both do cinematics for the dialogue lines.


How big is the Legion of Writers at Bioware then? o.O?

#302
TurianRebel212

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I don't know if you guys and gals or this thread has seen this one. But it tells a great story. And is quite enjoyable to read. Yeah, I don't think customers are the only one's not so happy with good ole' EA business and policy practices, lol. Enjoy.

http://www.gamerevol...management-2803

#303
Cyonan

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Ziegrif wrote...
I remember getting Fallout New Vegas and being extremely disappointed that I had to have Steam to play it, I still am. I want my games to be service free experiences gives me the feeling that I own this product and I can do whatever I want with it. Steam gives that a bit but you can still get your account banned which does limit you.
Steam did get my business though when they finally released Steam Wallet codes for sale in my local gamestop, now I can actually buy something from there... which is still iffy because I want that physical hardcopy, I love collecting them and I still always buy the games I want to play.

Origin might've gotten my business for at least the ME3 DLCs if they had buyable Origin point codes or something I could get off Gamestop or something. I will not put my Credit card, bank card, etc info on a system that can get hacked. I'm paranoid about it and I also refuse to pirate anything due to my morals.


I was actually kind of relieved to see it was on Steam, but that was mostly because Fallout 3 for PC forced me to use Games for Windows Live which has only been an extremely poor experience for me, including deleting all my save games for no reason at one point.

I used to want the hard copy, though about 3 and a half years ago I moved to a somewhat small city(about 120k people) to goto school for 2 years, and the EB games there only ever stocked about 1-2 copies of any new game that you didn't pre-order, and I'm not really the pre-ordering type(Mass Effect 3 was actually the first game ever that I pre-ordered), so I turned to Steam to simply be able to get a copy when I wanted to buy it.

Even if both Steam and Origin are forcing us to use it at times, at least the ability to get that hard copy probably isn't going away any time soon.

#304
Guest_EntropicAngel_*

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Allan Schumacher wrote...

They do dialogues in that they both do cinematics for the dialogue lines.


Ah.

I'd still be interested in the various things they do--you, Epler, Gaider, Laidlaw, because I know you guys some little bit.

That's not a request, btw. Just a comment.

#305
Degs29

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Ghostknife72 wrote...

I agree. The two arguments of "I can't log in to the server, or DLC is overpriced so EA stinks!!" does not even hold a candle to...."umm...BoA just took my f*ck*ing house!!!".


Sure it does.  When you haven't paid your mortgage in 3 years, is it the bank's fault?  People are on a witchhunt against banks and have been for years now.  That's not to say banks don't participate in some shady practices, but foreclosing on "your" house that you haven't paid for isn't one of them.  Compare that with not being able to use the product you just paid $60 for, or realizing that that $60 game is only a partial product.

#306
Slayer299

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So what I'm seeing from a lot of comments here is that the award poll is skewed by people who have no lives and just look for polls to bash EA or that real people have lives with real problems and video games are just for hedonists and/or that it EA received the WCIA because homophobes gathered together to slander EA. It's not that EA actually may have *earned* that title, although it might have been more accurate to have been "Worse Videogame Company" since BoA should have won the WCIA.

So no-one is bothered that for how many months the bugginess of the *beta* Origin was rolled out for consumers to use? Or the mind-numbing horror that is SimCity5 and its slew of problems? Or any of EA's other questionable actions? It's a matter of go back and face a 'real life with real problems in the real world' is the answer to those?

#307
Slayer299

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TurianRebel212 wrote...

I don't know if you guys and gals or this thread has seen this one. But it tells a great story. And is quite enjoyable to read. Yeah, I don't think customers are the only one's not so happy with good ole' EA business and policy practices, lol. Enjoy.

http://www.gamerevol...management-2803


To be honest I think you have to take that with a grain of salt, granted he was attempting to remain anonymous, but the rant itself has to be kept in context along with what things he has told in the article. I'm not saying its fake, but not the unvarnished, complete either. There was another article, that was less ranty, a LOT less ranty and more of a 'shame on you' by another 'EA employee', gotta look and see if I bookmarked that. 


Here's the link to the Forbes article

edit - added link

Modifié par Slayer299, 10 avril 2013 - 06:04 .


#308
zeypher

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Also BOA does not service other countries. So there is that as well

#309
AresKeith

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zeypher wrote...

Also BOA does not service other countries. So there is that as well


Exactly while this poll says Worst Company in America, its still open to other countries

And those people are also consumers of EA

#310
Cainhurst Crow

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Slayer299 wrote...

So what I'm seeing from a lot of comments here is that the award poll is skewed by people who have no lives and just look for polls to bash EA or that real people have lives with real problems and video games are just for hedonists and/or that it EA received the WCIA because homophobes gathered together to slander EA. It's not that EA actually may have *earned* that title, although it might have been more accurate to have been "Worse Videogame Company" since BoA should have won the WCIA.

So no-one is bothered that for how many months the bugginess of the *beta* Origin was rolled out for consumers to use? Or the mind-numbing horror that is SimCity5 and its slew of problems? Or any of EA's other questionable actions? It's a matter of go back and face a 'real life with real problems in the real world' is the answer to those?


Well, that's all truly horrific and all, but I'm a little busy watching another family get kicked out of their homes and watch the stuff they couldn't pack get destroyed by the bank.

But please, do go on about how big, bad, and life wrecking origins is.

Modifié par Darth Brotarian, 10 avril 2013 - 05:45 .


#311
wafflez

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Okay, let's sum up some reasons why EA might have gotten so many votes:
- People who lost their homes because of BoA probably have more pressing concerns than voting in an online poll. Due to the fact they lost their homes, they probably don't have Internet either. Gamers on the other hand, have plenty of spare time and most of them have Internet, where they can go to vent.
- Even though this is worst company in America, anyone around the world can vote, including those unaffected and perhaps unaware of BoA's actions. However, they might have been affected by EA at some point.
- If BoA won, would they even acknowledge the award, let alone make a long speech/comment about how they "can do better"? EA, a software company, is more likely to pay attention to it.

#312
Slayer299

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@Darth Brotarian = I never said how 'horrific' Origin was, I'm talking about a business' bad decisions and you're throwing in stuff about people losing their homes and acting as if I shouldn't talk about EA because there are 'real' problems in the world. Losing your home is serious, but I don't see how you are comparing a company with a train-wreck history of seriously questionable actions, (especially in the last several years) to someone losing their home? Both have relevance in the world, but I don't see myself comparing the two in this thread, I'm talking about EA here.

Modifié par Slayer299, 10 avril 2013 - 06:11 .


#313
Guest_EntropicAngel_*

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Slayer299 wrote...

@Darth Brotarian = I never said how 'horrific' Origin was, I'm talking about a business' bad decisions and you're throwing in stuff about people losing their homes and acting as if I shouldn't talk about EA because there are 'real' problems in the world. Losing your home is serious, but I don't see how you are comparing a company with a train-wreck history of seriously questionable actions, (especially in the last several years) to someone losing their home? Both have relevance in the world, but I don't see myself comparing the two in this thread, I'm talking about EA here.


What are some of these "train-wreck history of seriously questionable actions"?

I hear similar phrases a lot but rarely see proof.

#314
bEVEsthda

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Allan Schumacher wrote...

I don't find the comparison to be "telling" at all, to be perfectly honest.  It's telling in that he's making comparisons to the other vilified companies that he's going up against.  Is it any more telling than EA winning the whole competition?  I don't think so.  But then, I also don't think that the competition has very much value in general.


Not sure what you mean by not much value. Do you mean that you think the poll is useless as an indicator that there exists a large dissatisfaction with EA from videogame consumers?

I think it's somewhat ungraceful to attack Moore's statement. But neither do I think that statement used emphasis in a happy manner. Certainly not in a satisfactory manner, if you're frustrated with EA. But, well, yes it contained the right points, sort of. We'll see.   ...As usual.

#315
Allan Schumacher

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Ziegrif wrote...

How big is the Legion of Writers at Bioware then? o.O?


There's about 10 or so writers and editors on DA3.  Probably 12 or so Cinematic Designers.

#316
bEVEsthda

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wafflez wrote...

Okay, let's sum up some reasons why EA might have gotten so many votes:
- People who lost their homes because of BoA probably have more pressing concerns than voting in an online poll. Due to the fact they lost their homes, they probably don't have Internet either. Gamers on the other hand, have plenty of spare time and most of them have Internet, where they can go to vent.
- Even though this is worst company in America, anyone around the world can vote, including those unaffected and perhaps unaware of BoA's actions. However, they might have been affected by EA at some point.
- If BoA won, would they even acknowledge the award, let alone make a long speech/comment about how they "can do better"? EA, a software company, is more likely to pay attention to it.


Once again: (It has been pointed out numerous times in this thread) The poll is not an award for being a bad, evil or crooked company. It is an award for poor customer experience, an award for customer dissatisfaction. Nothing else.

#317
Slayer299

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1,. Origin Systems
2. Westwood Studios
3. Online DRM
4. Day 1 DLC
5. MICROTRANSACTIONS (see Battlefield 3)
6. SimCity 5 (always online DRM, no saves, micro-transactions to buy more space)
7.

There area few more, but I have to go now, I'll try and be back later to continue talking if you want.

I do agree that there are *way* worse companies than EA (BP,BoA to name 2), but that doesn't mean EA doesn't deserve something like this either or its attention. .

#318
Allan Schumacher

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Not sure what you mean by not much value. Do you mean that you think the poll is useless as an indicator that there exists a large dissatisfaction with EA from videogame consumers?


More that I find online contests like the Consumerist's serves more of an entertainment purpose than anything else. I already knew that there exists a large dissatisfaction with EA from video game consumers, and in that sense this contest doesn't change my perspective of that. It may work for granting improved visibility, but it also comes at a cost of people laughing at the games industry.

I find myself more wondering "what types of people vote in a poll like the Consumerists" than I do having epiphanies about how EA has been struggling recently.

#319
Guest_EntropicAngel_*

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1. Origin is no worse than Steam. Not at all.

2. I don't know anything about Westwood--as I understand it it was the Command and Conquer studio? That may be wrong. But what does this have to do with EA? We have, from both that EA person that commented on ME3, and from Greg HIMSELF that EA lets you do what you want with a series.

Two sources. If you have some that say the opposite list them, because I don't see any proof of this.

3. EA hardly every does this. SimCity was the only EA game that I know of to have this one. Better to look to Ubisoft for this one.

4. This is a controversial issue, with people who are actually in the business, people like Allan (not Allan necessarily, people LIKE Allan) stating quite plainly that Day 1 DLC is stuff that would not be in the base game. If you ever catch them saying otherwise, tell me, because then I'll be happy to blame them for it. But we have no proof.

5. I haven't played Battlefield 3, so I don't know about their microtransactions. I do know that ME3 had microtransactions, and they were as inobtrusive as you could get them. People have mentioned Dead Space as well, that they were not as bad as was expected.

I'm inclined to agree that that is a bad business practice, but, really--it isn't. Unless the game is FORCING you to use them, it's actually a "good" business practice, because your options are less limited.

6. SimCity. Always online is definitely bad, but this is #3. I didn't know there were no saves, and I'll be honest I'm a little dubious of that claim. Same for your final point, if it's true that you're required to use microtransactions then it's unequivocally a bad idea. But that seems extreme.

#320
hoorayforicecream

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Origin Systems was shuttered in 2004. Westwood was shuttered in 2003. It's been about a decade since those days, and people like Slayer299 are still going to hold this over EA's head. But whatever, I'm sure that there's some stuff from the 90s you could probably drum up to hate EA about too.

#321
Giga Drill BREAKER

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hoorayforicecream wrote...

Origin Systems was shuttered in 2004. Westwood was shuttered in 2003. It's been about a decade since those days, and people like Slayer299 are still going to hold this over EA's head. But whatever, I'm sure that there's some stuff from the 90s you could probably drum up to hate EA about too.


Thats all well and good but it still doesn't excuse EA's current shoddy business practices, like microtransactions, day one dlc, and always online DRM not to mention there games decline in quality.

#322
Zanallen

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EA wins worse company in America. Meanwhile, Exxon is pumping oil all over the place in Arkansas and trying to impede press coverage.

#323
addiction21

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bEVEsthda wrote...

Once again: (It has been pointed out numerous times in this thread) The poll is not an award for being a bad, evil or crooked company. It is an award for poor customer experience, an award for customer dissatisfaction. Nothing else.


Ya EA totally trumps them...

http://www.nbcnews.c...grave-1B6084742

http://money.msn.com...60-3c3c7261167c

http://consumerist.c...mother-is-dead/

http://consumerist.c...ance-check-fee/

#324
Cyonan

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EntropicAngel wrote...

1. Origin is no worse than Steam. Not at all.

2. I don't know anything about Westwood--as I understand it it was the Command and Conquer studio? That may be wrong. But what does this have to do with EA? We have, from both that EA person that commented on ME3, and from Greg HIMSELF that EA lets you do what you want with a series.

Two sources. If you have some that say the opposite list them, because I don't see any proof of this.


I'm pretty sure they meant Origin Systems rather than Origin, which was a company that EA bought back in the 90s that is now disbanded.

Westwood has to do with EA because EA also bought them in the 90s, and they are also shut down.

Both get used in the argument against EA.

Also to touch on point 4, the general argument is that the time between finishing the game and launching the game is pretty considerable because of first part certification, manufacturing, shipping to stores, etc. On top of that you might have things like your modellers and animators finishing their work before your programmers are done coding and testing.

What happens in this case is usually either A. They begin working on future paid DLC to be released in a month or two or B. They make something smaller that gets added to the game in a day 1 patch or DLC, so there is truth in what was said that if B does not occur then it would not be in the base game, because they will just be doing A instead.

That said, some people will argue that anything that is finished prior to the game launching should be included in the base game rather than being paid day 1 DLC, even if as a "you only get this if you buy a new copy rather than used" deal, kind of like Zaeed was.

In my opinion it depends on the kind of content being offered. Want to try to sell me optional content as day 1 DLC? It'd be nice to just get that for free when buying a new copy, but I'm not going on a crusade if you don't.

Stuff like Javik gets a little grey though. It's certainly not mandatory to Mass Effect 3, but being the story based series that it is throwing something at us like a Prothean which you know is going have a lot of good lore bits included in it starts to get people feeling like they do need it.

I actually think Zaeed was a lot more optional than Javik was, because as much as I like Zaeed he didn't really add anything to the story other than his own personal backstory, while Javik brought part of the backstory of one of the biggest unknowns since the original game.

#325
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DinoSteve wrote...

Thats all well and good but it still doesn't excuse EA's current shoddy business practices, like microtransactions, day one dlc, and always online DRM not to mention there games decline in quality.


As I understand, again, SimCity was the only EA game to have always online. The only one.

If you're going to complain about that, complain about the people who do it and then say pirates are taking 95% of sales, or whatever that was.