9 réponses à ce sujet

[enderrwigginn]

I know i probably wont get any sort of response from Bioware for this bug (and i know other people have had the same bug).......   It wont let me upload my char. to my Bioware account at all ive tried what some people have said to try and it still doesnt work

[enderrwigginn]

bump

[David Gaider]

I'll repost here what I did in General Discussion:

1) Please read the forum description: "This forum is for fans and owners of Dragon Age: Origins on the Xbox 360 to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here."

As it says, tech support is provided by EA.

2) Those developers that do come here, like myself, do so voluntarily, on our own time. We will tend to post regarding whatever we know.

3) Just because there is no Bioware posting a response does not mean a thread has not been seen. We tend to come here to interact with and get feedback from the community... not to post responses for everyone who feels they need personal attention. The forums exist primarily for the community to interact with each other.

Hope that helps. If you have specific concerns, I would suggest addressing them to Victor Wachter, our community co-ordinator.

[switzki]

David Gaider wrote...
Please read the forum description: "This forum is for fans and owners of Dragon Age: Origins on the Xbox 360 to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here."

I think a lot of the frustration people are experiencing over Xbox 360 tech support stems from the impression that neither EA nor BioWare seems to want to "own" the issues. This forum directs people to EA Customer Support, EA Customer Support says they can't fix anything and directs them back to this forum. It looks like a runaround, which (understandably) annoys people who are already upset about whatever bug they've encountered. Customers don't care which division is ultimately responsible; they're looking for a solution to their problem. "Is this something I can fix myself, or is this something only you can fix?"

An official stickied list of known issues slated for correction would go a long way toward reassuring customers that EA/BioWare knows about them and cares about fixing them. It might also cut down on the number of posts per day on this forum reporting the same problems over and over again. The save game corruption, in particular, is something customers have every right to be outraged about, whether they pre-ordered the game months ago or just got it for Christmas. We don't really need 50 different threads about it, though.

I'm a long-term supporter of BioWare's products, but the EA-BioWare ping-pong on DA:O tech support issues leaves a sour taste. According to the branding clips I'm forced to watch every time I start up the game, both companies own the product. One of them ought to be able to take responsibility for addressing problems with the game instead of each passing the buck to the other.

Perhaps I'll bend Mr. Wachter's ear.

Modifié par switzki, 16 janvier 2010 - 12:22 .

[Lohe]

There is a third company involved...Edge of Reality. Personally (!) I guess thats where the problem starts. If there isnt anything for us to know by Bioware, then there seems to be s.th. wrong one step earlier.



Well, who cares. My brain works pretty fine and Ill remember any company where I wasnt lucky at the end. Thats it. Play some indiegames switzki. Will help, Space Pirates from Tomorrow for example. Or Dungeon Adventure. Pretty nice games with good support (twitter, forum, facebook, peer reviewer, xna community and so on). There werent any problems so far on any indiegames at me, but when it comes to 70€ games the problems start with each bought game. Strange.

[ladydesire]

Lohe wrote...

There is a third company involved...Edge of Reality. Personally (!) I guess thats where the problem starts. If there isnt anything for us to know by Bioware, then there seems to be s.th. wrong one step earlier.

What about Microsoft, since they have to approve any content that will be installed? I haven't talked to my cousin since just before Christmas, but I know he has DA on the X360, so I hope he hasn't had any problems with it.

[switzki]

ladydesire wrote...

Lohe wrote...
There is a third company involved...Edge of Reality. Personally (!) I guess thats where the problem starts. If there isnt anything for us to know by Bioware, then there seems to be s.th. wrong one step earlier.

What about Microsoft, since they have to approve any content that will be installed?

I appreciate that multiple companies are involved. I still maintain that it's not the customers' duty to determine which company is ultimately responsible for addressing specific game-related issues. If all customer support is supposed to be routed through EA, then EA needs to be able to handle all customer support. No throwing their hands in the air and saying "Sorry, man, that's not our problem."

[eyekantspell]

It seems as though they're just sticking to the finished product.

I was one of the few who D/L RTO but had beaten the game before that came out.

Created a new character coz my save file would not let me explore after I had beaten the game.

Games like this always have issues with the coding, none of my DLC armor gets the buffs for having the full set.

[Lohe]

Honestly, I really dont know how this approvements by MS are working, but Im sure, they dont have programmers which go through the coding line by line. Its just as on indiegames when new content is about to appear on xbl: Does the console break if users are plugging their mc out of the console? Is there anything inside the new content which can damage the hardware? Im sure its not more than this about this approvements. You cant force MS to have programmers on their own that are checking other companies work line by line. Its just a checking about their own hardware. But I dont know for sure. But approvement means that on indiegames.

add: perhaps they are doing a playtest. but thats something different. If they dont know the game in detail, they couldnt know that specializations are locked after this patch.

Modifié par Lohe, 16 janvier 2010 - 01:04 .

[Recon101]

Dragon Age CC through the form e-mail found my GT on an old account and moved it to this one for me. He needed codes for the free dlc and info from the old acct. but after three times back and forth he got it done. I know this is a mess right now but believe me somebody is trying. Thanks Nathaniel.