2193 réponses à ce sujet

[Chris Priestly]

Official game support is supplied by Electronic Arts here

To get help with technical issues for the PC please visit Official Support and check their existing questions & answers or request help.

This forum is for fans of Dragon Age: Origins to assist each other with technical questions. We have an excellent and helpful community, but remember Official game support is here.

Modifié par Chris Priestly, 16 février 2012 - 06:55 .

[LoTus89]

paid for the 69.99 digital pack on steam and have no DLC?

[medic10617]

Thanks Chris, but this doesn't really help any of us at all.

How about something like "we've identified a DLC issue with the game, and we're taking the necessary steps now to ensure EVERYONE gets what they've paid for."

At this point I'd take an honest admission that Bioware/EA is going to rectify this soon.

[DragonRageGT]

Well, I just paid R$ 140 for the CE, (about USD 80!!!) and I cannot download the game because the fraking EA Download Manager keeps giving me script error! Please, can someone help? There's no EA support whatsoever.. I hate EA... man, bioware do chose the worst publishers around.. Atari then EA.. argh...



Running on Win 7 ultimate 64 - 8GB RAM - over 600 GB free space



the message when trying to open the downloader:



Alert Box: Script Error

"An error has occurred in the script on this page:

Line 1

Char 125

Error: Object doesn't support this property or method

Code: 0

URL: file:///C:/Program%20Files%20(x86)/Electronic%20Arts/EADM/html/commandCenter.html

Do you want to continue running script in this page? Yes / No



No matter what, after each click another of this shows up! Please help? I run a top updated system but apparently something is missing...

[veracity024]

the game crashes when I launch it. GRRR. And chat froze up on me when I was 3rd in line... I reloaded and now chat isn't even an option?

[hahn_92]

I bought DAO through steam and it does not open i run vista 64 bit and it says that "Dragon Age: Origins has stopped working" any solutions

[xls30]

I cant get the game to work with Vista at all. Have spent over 3 hours total in queue and no solutions work.

[hahn_92]

anyone getting the game has stopped working error????

[xls30]

I wish I could get that far on my top of the line gamer PC it freezes during config util and EA is useless!

[hahn_92]

soooooo dumb just wanna play but it doesn t work i sent an e mail to ea

[AngryFrozenWater]

Can you please provide a PDF manual for Steam users?

[Merdin Lefay]

I can't select STEN in the party selection page and searchiong the forums here and at EA has resulted in nothing on the topic.

[Skibo1219]

 customersupport.ea.com

I cannot load this page, obviously I can buy the game but cant get support.
I tried to warn EQ/Bioware that I was cancelling an order because of monetary issues but without a phone number to contact customer support (email just didint  work did it?) I got sent 2 gameboxes and as far as i can tell only paid for 1 the other box is unopened (unopened shipping box too). I paid for content I expect it to be delivered just like Bioware will want its product back ....

[Nighteye2]

Is that also where we must send bug reports, or can those just be posted on this forum?

[Spawnsplitter]

You should add up as things are cleared to avoid multiple threads in the forums about the same issue all the time (people rarely bother to read if they have a problem themselves)...



Like i use steam and these are two issues ive gotten fixed fine:



Steam:



Preloaded game not running not decrypting:



It worked for me to simply restart my entire machine and steam (might work with just restarting steam). After the restart i simply clicked the preloaded game and it decrypted just fine (it did take 5 mins though!).



Downloadable content on steam w/ deluxe edition:



On steam you recieve 3 cd keys, These 3 keys are used in the following way:

Log on to these forums and register your game, over the register area there is an link named:

redeem your codes: Click this link and simply put in the codes followed by your purchase.



The 3 codes are used as follows:

The key explained as the game cdkey is used for registering your name.

the two others are redeemtion codes you use one at a time.



This will unlock the rewards in downloadable content inside your game.



I suggest making sure your firewall do not block the game from downloading. But all content downloaded nicely for me without the firewall block.

[Spawnsplitter]

saw there was a very good guide here:

http://social.biowar...8/index/81613/9

all credit to Hemish...

that should be stickied with a job well done.

[slinkytwf]

Well, here is the completely and totally worthless reply to my report about the video crashing on ATI cards.



Chris, or anyone at BioWare, is there any chance that you could light a fire under EA's butt to get them to look into this?



-------------------------------------------------------------------------------------



Hi,



Thank you for contacting EA customer support.



We do apologize for the inconvenience you are experiencing with the game.



Please accomplish the following before launching the game:



1. Empty your Temp folder to prevent file conflicts. Click the below given link for steps on emptying your Temp folder:



http://support.ea.co...p?p_faqid=10705



2. Please end all background tasks to prevent conflicts with other programs. Click below given link for steps on ending background tasks:



http://support.ea.co...p?p_faqid=10700



If there is anything else we can help you with, please do let us know.



Thanks,



Austin

EA Online Support

[Rabix99]

EA isn't really going crazy trying to answer all the support questions they must be getting

3 or 4 new answered questions in the last 26 hours

and no response to mine

[Korban7]

Can't log in to the official tech support site ... I get this ...

Connection Interrupted

The connection to the server was reset while the page was loading.

The network link was interrupted while negotiating a connection. Please try again.

Modifié par Korban7, 05 novembre 2009 - 04:02 .

[HemisH]

For all your DLC troubleshooting for  now you can check the thread I started... It all started because 2 friends of mine had NOTHING showing up in the 3 DLC tabs from within the game.

I posted it  here since I had used 2 hours to find the solution by talking to them on googletalk and it might help people here. Other people joined, more related issues popped up and here we are. I also just updated more stuff to the first post. Make sure to read the thread, lots of people got sent on the right track  by just checking it and shared their findinds, maybe their issue is close to yours? You never know!

Here's the link : http://social.biowar.../58/index/81613

I'm pretty sure the lack of comments on these issues from Bioware means they're patching the game so it doesn't do that in the future and / or making a tool to sort these issues quickly to the ones affected.

I didn't have any problems with my DLC. I'm 3 hours into the game and didn't get any issues with my bonus items yet (some people are reporting corruption and stuff later in the game, that's another issue entirely!)

Cheers Bioware for a nice game! The bonus items that pulled us in are a bit annoying tho... :happy:

[derekjeter69]

I have a problem running the pc game. i have the latest nvidia driver, but appears a window than says: error opening physX. look for drivers in http://www.nvidia.com/physx, and i did that. But the problem persist. What can i do?

[Berym_temp]

Your support website appears to be down.

Tested on a couple of computers.

The irony runs deep.

Fix my damn User ID problems. Looking at my forum posts shall explain them.

I am getting tired of your ineptitude.

[AliennoisE]

I found a solution for Osgar or whatever the f... name was crash.
i use NVIDIA 8800 GTX  drv:"191.07_desktop_win7_winvista_32bit_english_whql.exe" vista 32bit

1. In COnfiguration Utility of the game, Left bar - Online --->Repair ---. Add Firewall Eception
2. Go to (C:\\\\Program Files\\\\Dragon Age\\\\bin_ship\\\\daorigins.exe)  right click -- properties -- compatibility -- chek "Run this program as admin"
3. Antialaising off for this Map " on AA2 slow onAA 4 crash in game on AA8 crash on load =)
Hope this helps someone like it did to me.. so i dont have to cry for planing the whole week to this game, even sent my girl for a vacation for a week.

Modifié par AliennoisE, 05 novembre 2009 - 05:59 .

[aleris007]

i have bought and installed the game but it does not start.... i have winxp sp3 (pro) and im not sure if that might be the problem but i´ve closed background activities and still it doesn´t go.

[Arcxont]

Sorry my inglish is bad

I hav a very strange trable: the hero does not react on both buttons of the mouse ( dont run,dont fight,dont said), but mouse perfectly works in the menu and even twists the chamber.Help please.

Modifié par Arcxont, 05 novembre 2009 - 07:02 .