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Where to Find *Official* Dragon Age: Origins PC Game support


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#326
IIBREAIID

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PaRkEunHoon wrote...

Hey guys, i just brought the PS3 version just wondering i redeemed the Shale Code but when i wanted to download it , its not there for me to download..
but i had downloaded all other items.

any ideal? as Stone DLC cost a great amount



your not the only one. i got all the promo items for ps3.  i even looked it up for the registered  promo items at bioware social site, at my profile page. it says i already got "the stone prisoner." the problem is, there is none to be downloaded at all in the downloadable content Image IPB

#327
mido_yemen

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so bioware or EA thier no solution to ps3 owner who buy the game and can't download any DLC!!! ?

the game is great but why thies ! u will make ur customer think twise b4 they buy any of yr next games !

#328
jimbo1160

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dao won't start


#329
Skeith86

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Hi, is it only me or I can't even email customer support? the support site works partially.

moreover, I get this(rather known) 'you're not connected to the internet' in game messege.

#330
Skeith86

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Hi, is it only me or I can't even email customer support? the support site works partially.

moreover, I get this(rather known) 'you're not connected to the internet' in game messege.

#331
Ceitic

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Have been trying to get my characters levelled-up in in their specialization category. One of the main player characters is level 11 but I still can't get his specialization to start, despite checking through all possibel[?]  ways..
Is this a fault to recified through a patch? Or is there another way that I've missed, The example character mentioned is a Level 11 Mage, the windows for his specializations don not react if I 'click' on them, I wanted to be an Arcane Warrior, but this doesn't seem to be possible. Any help or advice would be good???
Thanks Ceitic

#332
AnnDeFerm

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Two comments;



1. Promo code contents not showing up; if it shows up under the meny to the left; Profile; your registered game promotions, then you have it. That they do not show up in the download window in-game does not matter, you don't loose them. So when they have fixed this download-issue it will be ready to be installed. Remember you can save the game under a new name. Keep the old save until you've got the promo downloaded and in the mean time save the game under a new name and continue playing under the new save until things are fixed. When you sooner or later get the promo contents downloaded you can always go back to your old saved game and play with the new things from that save on.



2. Ceitic you have to buy tomes from merchants to get the specialization thingy. OR get enough approval from the other party members. There's a list in the spoilers forum, and also the wiki pages.


#333
LostLustRomance

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Bought the digital download through ign's direct download and continually getting an error saying that it cannot connect to ea core. I know other authentication issues have been resolved but with this error im not given an option of logging in to ea or rekeying my key code. Any answers?

#334
vangelis79

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http://img5.imagesha...11/33518187.jpg

my game gives this error please help

#335
gainesg

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I find this incredible.  The game crashes constantly, regardless of the video settings or video driver used.  Am I to believe that this game was not tested with multi-core cpus, Crossfire or SLI?  If so, why is there no true info other than a recommendation to run ATI 9.7.  The mess with the 1.01 patch is another issue, how exactly did that happen?  This thread is is aging quickly, and the number of posts continues to grow yet there appears to be no credible answer.  My computer more than meets the requirements for this game and can run numerous other games including Oblivion maxed out with no problems.

OK, so now off my soap box...  I'd love to see a patch or something that fixes the constant crashes.

#336
Prowlz

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I just patched the game to 1.01, and I cannot get the game to play. I open the launcher and hit "Play" and nothing happens. The other buttons work, and in configure it says I am running v1.01. Anybody know what the problem is?

#337
Vedorian

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I sent a question to EA technical support about a DLC problem 3 days ago and it said to expect a response in less than 24 hours but ive gotten no reply/response. Any ideas why?

#338
Vedorian

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3 days ago i sent a question to EA about a DLC issue with my Warden's Keep DLC for the PC and it said to expect a response in less than 24 hours but i still havent gotten a response. Any ideas why?

#339
vangelis79

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http://img5.imagesha...11/33518187.jpg



my game gives this error please help

#340
Grondus

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Prowlz wrote...

I just patched the game to 1.01, and I cannot get the game to play. I open the launcher and hit "Play" and nothing happens. The other buttons work, and in configure it says I am running v1.01. Anybody know what the problem is?


There is a thread about the 1.01 patch. Primarily the issue appears to be that you need to update to the latest version of MS C++ Runtime libraries. Here is a link to the thread:

http://social.biowar...58/index/129194

#341
Grondus

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vangelis79 wrote...

http://img5.imagesha...11/33518187.jpg

my game gives this error please help


Usually your video card updates will contain the latest physX drivers. I use an nvidia 9800GT and every time I download the latest drivers it also puts in the latest version of physX

#342
domin01971

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well i hope its an honest postion we paid for something we did not recive and ive sent mutiple tech support questions to the offical site with no responce been waiting for six days 24 hour reponse is a joke would be nice if they would at least let us know there working on the problem in tech support but i guess forums is more informative

Modifié par domin01971, 15 novembre 2009 - 01:00 .


#343
domin01971

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Ceitic wrote...

Have been trying to get my characters levelled-up in in their specialization category. One of the main player characters is level 11 but I still can't get his specialization to start, despite checking through all possibel[?]  ways..
Is this a fault to recified through a patch? Or is there another way that I've missed, The example character mentioned is a Level 11 Mage, the windows for his specializations don not react if I 'click' on them, I wanted to be an Arcane Warrior, but this doesn't seem to be possible. Any help or advice would be good???
Thanks Ceitic

 

You probally already know this but you get points by lvling the specialzations you must learn off allies or find in game dungeons to unlock them

#344
lolmoutain

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i have a laptop when i try to start the game it says vidcard not found 0o how do i fix thish

#345
irish55p

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HOW THE FUUUUUUU.....DO I GET MY GODDAMN BLOOD DRAGON ARMOR?????  WTF!!!!?????  I have the xbox360 version of the game; downloaded the content through the download option using the EA code that came in the brand new game.  No ****ing armor to be seen anywhere and no quest to reveal how I get it.  WTF is this bull****?  Anyone else having this problem?Image IPBImage IPBImage IPB

#346
Oskavir

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Started a new game tonight - finished the joining and find that I am unable to sense Darkspawn with this char. So I check my old one. I am unable to sense darkspawn via the mini map at all aftr the patch - anyone else have this issue? Any fix?




#347
Lilac12

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The only reason why any publisher/developer would continue to support the worst DLC system in history would be that they want to let people know that the customers are better off pirating their software.

Vedorian wrote...

3 days ago i sent a question to EA
about a DLC issue with my Warden's Keep DLC for the PC and it said to
expect a response in less than 24 hours but i still havent gotten a
response. Any ideas why?


Protip: EA does not care about wether or not the customer recieves adequate support post purchase, EA only cares about that you make the purchase.  Which to me, is a sign that they think their rate of which their customers pirate their products is too low.

Any legit company would, as I said, have abandoned a clearly broken DLC system by now.

I mean, if you pair this issue up with the autosave, which saves totally randomly, you have p.much the most frustrating game in existence.

Modifié par Lilac12, 15 novembre 2009 - 02:52 .


#348
suprgamr232

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I'm having a little problem with the game. I've updated it to 1.01a and while playing I had it crash to my desktop at a certain point in the game. While in Redcliffe Castle when you choose to go into the "Fade" as Morrigan to defeat a demon and save Connor I am able to enter the Fade fine but as soon as I take like 5 steps it crashes to the desktop with no error message or anything, just the little "Dragon Age: Origins and has stopped working and has closed" Error from Vista. Hopefully theres some sort of fix for this?

#349
Gvaz

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How come taking screenshots is messing up? I can't take screenshots sometimes.

#350
Rikaze

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Oskavir wrote...

Started a new game tonight - finished the joining and find that I am unable to sense Darkspawn with this char. So I check my old one. I am unable to sense darkspawn via the mini map at all aftr the patch - anyone else have this issue? Any fix?


Talk to Allistair after you defeat the Ogre, after you exit Flemeth's hut, when Morrigan has just joined your party.
Your dialogue options will be along the lines of,
"I think we should just get moving"
"I'd prefer it if you speak your mind"
"I'm okay with it if Alistair is"
and "I'd like to ask you some questions first"

When you select "I'd like to ask you some questions first," one of the options will be regarding how she intends to get you past the Darkspawn.  She mentions the real problem is how to get Alistair by them, which then proceeds to further dialogue, where he mentions that you (Your character,) is UNABLE to sense Darkspawn at this time, as it takes time before you have that ability.  The ability never gets added to your character nor shows up in-game, since it takes many months for Grey Wardens to be able to sense them.

The only reason you might've been seeing monsters on your map before is because someone, maybe Jory or Daveth, or maybe your old character, had Survival, which shows monsters on your mini-map, depending on the rank of the skill, or if they're close enough to initiate combat mode.  You do not get the awesome Darkspawn Sense, sorry.

Now, my technical issue...

Armor and Weapons get...  'Stuck,' after cut-scenes.  For example, on my first play-through as a Human Noble, I ended up doing the romance scene with Morrigan in full Juggernaught Armor...  Helm and all...  Futhermore, when switching weapon sets after a cut-scene, I find myself able to shoot arrows using a dagger...  It's only after cinematics, and while I can still switch armor and weaponry on my inventory screen, the character graphic never changes.  I have not encountered this problem for any character except the main PC.  I admit, while it is somewhat amusing to watch your City Elf Rogue Backstab someone with a longbow, and wear the quiver like a glove, it's a bit annoying, especially since it breaks certain scenes in the game...  Like the romance scene's...

Save and Load fixes the 'Sticky Armor,' but the next cutscene will immediately cause the issue again.  I have found ZERO exceptions to this case...  I assume it's some issue with my game specifically, I did have problems installing the game the first time around, but I don't know.  If anyone else notices this problem, let me know, and hopefully, BioWare will fix this, along with the other numerous issues people are experiencing, both inside and outside the game.

On that note, fix your damn Social Site guys.  My friend has been unable to redeem his DLC codes since release now because every time he tries to log-in to this 'Social Network,' or redeem codes, it keeps telling him to create a new account.  Get your act together.  If you're going to create something like this, show it the same love and respect you show your games, or in EA's case, your money.  And while you're at it, at least get one of the guys at BioWare to mention that your working on the issues posted here.  This -IS- your Tech Support Thread, and it's, oddly enough, the one with the LEAST Developer/Employee activity.

And if any of you guys at BioWare know Stanley Woo, or who belongs to that Screen-name, tell him he won our bet, and when I get out to Edmonton, I'll make sure he gets to throw a pie in my face and I'll buy beer for the entire studio up there.  Cheers.