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Where to Find *Official* Dragon Age: Origins PC Game support


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#401
camogio

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...return to desktop and this is the error: appname:daorigins.exe

appver:1.1.9363.0 modname: msvcr80.dll modver: 8.0.50727 offset 0001510104. and then technical error but too long..... please help .

#402
camogio

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after installing the pach 1.01b.......

#403
davidgan1x

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mystupidmouth wrote...

jimmyhff wrote...

Hello All!

Awesome game, but...
I am crashing to desktop every 10-15 minutes of play. Tried the patches, updated all of my PC drivers, adjusted settings from super low-end to super high-end and everything in-between.
Crashes happen 95% of the time when a cut-scene or dialogue is about to start. Coincidence?

I have a P4 2.8 with 1GB of RAM, an Nvidia GeForce 7800GS, SB Audigy 2 platinum, windowsXP.

Any ideas out there?!

You guys rock.


You're cpu is below minimum spec, and your ram is right at the minimum, that might be part of the problem.


I had the same problem with the cut scenes. I think there's an issue with the implimantation of  sound  - try turning off the dialogue and the music. That worked for me, though obviously it's a bit of a sterile experience. I don't think it's actually crashing - it's just hanging while the sound system works itself out, but windows thinks it's broken, so you could try turning off error reporting, though you may find yourself with a lot of time on your hands in cutscenes. What I've noticed is it'll hang for a minute, then rush through the rest of the cutscene, as if it's trying to catch up with itself. To be honest the whole game has been pretty poorly QA'd, and really shouldn't have been let out of the stable until it was sorted. Pretty miffed as I paid full whack to get it ASAP - I think a lot of people feel like Bioware is taking us for granted.

#404
hawat333

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Hah! Just found a funny line in the patch log

[Thursday Nov 12 21:33:23 2009] Dragon Age possibly found at C:\\Games\\Dragon Age

[Thursday Nov 12 21:33:23 2009] Dragon Age definately found



First off, I liked it.

Oh, and anyways

http://www.d-e-f-i-n-i-t-e-l-y.com/

Just for future reference :P

#405
Razelis

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Did a topic about this problem but nobody cared about this problem in it, anyway my first problem is I can't open the DA Configuration Utility, I mean it opens but I keep getting this error;

Runtime Error!
Program D:\\Program Files\\Dragon Age\\bin_ship\\DAOriginsConfig.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

And it closes it automatically.
Second problem is about DLC's. I got Stone Golem and Blood Armor via the game box, I did redeem the codes and downloaded those contents without any problem but the game doesn't installing the content. It says only "Install failed." below the download bar and so on.

#406
Dr EHW

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I was able to download the free DLC but cannot get it to install. Cannot contact support - will not accept my screen name or password both of which allowed me to log on to this site. Extremely frustrating.

#407
Nubothor

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I cannot even get my game to install.

Is there a problem because I'm running vista 64 bit version?

I have more than enough hardware to run all the latest games except this one.

Anyone have any solutions?

#408
SzuRap

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Nomatterthename wrote...

I've got Polish Version.
My game crashes 75% times when changing locations and my recent save files are also corrupted so when trying to load the game crashes again.
I've installed patch 1.01b - the situation is all the same.
Also I've experienced graphic bugs (textures, colors) from about Ilshan Tower.
I've searched and applied few proposed here solutions, without positive effect.
I am starting to be annoyed as I'm fan of Bioware's rpg games I expect help - and as I can see this is not only my problem. Please respond, or better fix the problems in incomming patches.
Regards.


Hi i got the same problem with polish version, I've experienced graphic bugs (textures, colors) (i tried all grafic options and i got it all the time) Im also experience lots of crash ( i got 6gb ram with xp and nvidia geforce 9800GTX+ with realtec audio (the newst driver) 4 core intel processor

Please help

#409
LightningTBolt13

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Still got a mem leak i wounder how long it it will take before 1.01c comes out hope the fix the mem leakage

#410
Josielyn

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Yay, it works!!! I bought my game at Best Buy, I have a Dell Inspiron 531 S, I just installed a Seasonics 300 W power supply, and a GEForce 8400 GS (which runs on the lower power and fits in a skinny low profile pc) , and now the game is up and running great! I just met Leliana and freed Sten.

#411
roman113

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Hi, Can some one please help me out this Problem i really dont get it,



The game gets installed perfectly and it works fine,



but the problem is that i get these Graphic problems and Really low Frame rates with it,



I got ati 4650hd game card, most of my games i can play on High settings,

but Dragon age even with Low settings i get this Problem !!!

Can some one please help me out with this problem

#412
crzyredhead

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Anybody have any idea why this game seems to crash for so many people?



I'm running a Vista 32-Bit system with an AMD Athalon 64 X2 Dual Core 6400+, 2 Crossfired ATI HD3870 graphics cards, and 4GB of RAM and it consistantly crashes once I get to certain points in the first forest of the game (I keep having to manually restart my PC). It seems to be consistant, and I've tried for hours to change different things and try different fixes. Nothing seems to work, I think it may be a software problem. I have yet to play longer than an hour into the game and it's getting frustrating because I really want to play it. Maybe there needs to be a new patch?



If anyone has any input on this problem, it'd be appreciated.

#413
Lindalvan

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I have been having a problem normally after around a half an hour too 2 hours the game crashes and says Dragon Age Origins has stopped working, and sometimes alt tabbing out triggers it to crash as well. I am running on Windows 7 64 bit on a top of the line Alienware M17x Quad core processor 2.0 with 4 Gigs of ram and a Nvidia Geforce GTX 260M so I know it is not my comp not being able to run it. any help would be great it seems to be completely random outside of when I alt tab out or when going into a diferent area.

Modifié par Lindalvan, 19 novembre 2009 - 03:55 .


#414
geckospeaks

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After doenloading the new patches my whole computer shuts down after about 20 minutes into playing the game.  What's happening?

#415
True Deliciousness

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Hi, I've been having issues later in the game.

I hope this is the right place to post.

During the big battles towards the end (The seige, and the battle with the Archdemon, mainly), I have experienced major delay in actions.

It's not a FPS issue, as my compy keeps chugging along smoothly.  Not a hitch, even on maximum settings (Though I have since turned it down to minimum to hopefully help with this problem)

Allow me to give an example from the Archdemon fight, as it has been unplayable, as I'm not quite sure how to describe this.

Everything goes smoothly until the Archdemon runs to hide and darkspawn start spawning. I can move, allocate attacks and so on, but there is delay in the animation and the action being executed and the result.

To be even clearer: I will charge in, and attack. I will hit visually and get the sound of blade hitting metal & flesh. The darkspawn will take no damage, and hit me back for a tiny amount. I hit him again, sound and visual, nothing yet. After about six blows, the damage from the first attack goes through. All this time, the darkspawn has been damaging me consistently. So it's only my and my parties attacks which have the delayed results.

Then, maybe, I will cast Cone of Cold. I will get the casting animation, hitting several, but none will freeze and they all keep running by. 12 or so seconds later, if a darkspawn happens to walk through the zone where the spell was cast, he will take damage.

Because I will have taken damage by this point, I may need to heal. I will quaff a potion. It takes about 20 seconds from the animation of me drinking and the green numbers appearing above my head for the heal to go through.

The delay is making the game unplayable. I can't even beat the Archdemon on Easy. :( Has anyone else been having this problem?

#416
geckospeaks

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After installing all patches my computer shuts down after about 20 minutes of playing DOA

#417
Selvec_Darkon

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It may be a bit presumptious of me, but after getting no response from support after emailing them twice, I'd like to ask that you either shut down support and stop causing people to think they will get their problems fixed, or fix support so they actually answer the bloody emails. I have had to get my issues addressed by a forum moderator who is delivering better support then the offical stuff.



Thank you.

#418
Kyvalta_1

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Personally, I would like to address this to the head of EA support.

I tried to call your help line, which lied to me about the wait times, then connected me to an agent who had never even seen the game. He suggested my CD was faulty, despite the game installing without reporting any error.
I then logged a call via email, on the 11th. I was told to expect a response within 24 hrs. No response.

Following your inspired announcement that 'the game has been so successful that we can't cope with the number of faults being reported' (paraphrased) - I logged a second call asking.

After five days I got an 'answerbook' response saying my drivers were out of date - they weren't. Having done more tests I posted yet more info on Sunday. So far, all I have is an acknowledgement that the proposed solution didn't fix my problem.

Calling Helpline is clearly pointless, or at best a complete lottery. So far I have seen no more than 10 minutes work by support in 10 days. This is unacceptable.

As a software professional, specialising in product support, I would have resigned by now if my service was so shoddy. If you wish to learn something about providing quality service, please contact me privately. I WILL respond within 8 working hours.

Modifié par Kyvalta_1, 19 novembre 2009 - 11:20 .


#419
Rikaze

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To anyone thinking that the Achievement Points do squat... Sorry to disappoint you, they don't, they do nothing, they're pretty and shiny, but that's about you, you can't redeem them for anything, it's merely for those that want to look cool by saying, "Hey, I got all 5000-whatever points in DA:O!"

It's been a few days since I posted my problem BioWare.... This thread has yet to see head or heel of any staff-member, regarding the SEVENTEEN... EFFING... PAGES of problems being posted here... We'd like some freakin' feedback guys. And no, we don't want feedback from EA, we want feedback from YOU, even if it's about EA.

My suggestion? Put in a requisition with EA to get your own Tech Support team for your games. Small operation, doesn't need to be huge, just a few guys who know the games and know how to go about fixing problems within the games. They may get HUNDREDS of requests for help, but if YOU, meaning BIOWARE, picks the guys, those 3 or 4 guys you hire will be around 3000-4000 times better than EA's entire Tech Support staff, and hell, they could even be some of the same guys who worked on the game, maybe guys who need some extra time outta the house or just really really like their jobs. Just do SOMETHING. It sounds needy and clingy and stupid, but damnit, ACKNOWLEDGE us, let us know SOMETHING is going on over there or on EA's side... Crimony, you guys couldn't have picked a worse time to crawl into a hole and play the "If we ignore it it'll go away," card.

#420
hawat333

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My advice is for the people who tried to run the game patched and miserabely failed. Like me.

Reinstalled the game without patches, everything works fine again, no crashes. Maybe it worth a shot.



Makes me remember the Mass Effect patches. I surely hope my favourite game developing company doesn't plan to make a habit of it.

#421
delilki

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i have that stupid coloring problem Posted Image

did anyone see anything like that? i have an ati mobility radeon HD 4650 and 4gb ddr2 ram i think its pretty enough for this game why is this problem happening any suggestions for fix it?

#422
Neefta

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Note a huge problem, in my opinion, but any one else have an issue where your main character's weapon models don't go away when you unequip a weapon? They don't change when I equip a different weapon either. The other party members' weapons change as normal though.

#423
Eldron_Glorfin

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I buy the collector edition , and I have introduced the codes , and i cant download the items ...

( sorry for my bad english )

#424
Topflite_66

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Has anyone had success getting the Official Online support to work? I sent in a question 4 days ago and no response so far. I guess their "Usually responds in 24 hours" doesn't hold true.

#425
elFingers

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I'd really like to know if anything is being done about a game breaking bug me and many other people are experiencing. It's the quest bug in Orzammar where you can't continue if you help both the noble houses.

I started by talking to Dulin and agreeing to fight in the provings. Then I talked to the other person and I did the quest to deliver the two letters. I then tried to talk to Vartag and he seemed to be mad about me fighting in the provings and he won't talk to me at all. I noticed that after this the quest I had for the provings was marked as completed and it said I had failed. I went ahead and fought in the provings hoping I could proceed but after I beat everyone nothing happens I've talked to everyone and I can't seem to continue with this quest.
I unfortunately don't have an earlier saved game to fall back on so it looks like I can't proceed.

If this is truly unable to be resolved in game then something needs to be done immediately, like releasing a hotfix. I'd hate to start over again after investing so much time in my current character. If anyone could offer any other help though it would be greatly appreciated.