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Where to Find *Official* Dragon Age: Origins PC Game support


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#476
Loaderini

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is there a way to play the character i made and uploaded with the character creator before the game was released?



i cannot find it in game

#477
dafreestyler

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the game has serious issues and i think i found out what was causing them. first of all, the issues i''m talking about are the slow running and lagging of the game on many types of PCs and notebooks. the solution is turning off your sound, at least for the sound effects. can anyone confirm this?

#478
TallBearNC

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Check out my thread: http://social.biowar...58/index/275974



it also has links to another guys thread. The other guy deals with fixing DLC content. I deal with in game scripting to fix issues that his thread wont fix, and things that BW won't fix for you.



99% of the time between the two threads people can fix their game, or work around the bug(s) and move on and play and be satisfied

#479
TallBearNC

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dafreestyler wrote...

the game has serious issues and i think i found out what was causing them. first of all, the issues i''m talking about are the slow running and lagging of the game on many types of PCs and notebooks. the solution is turning off your sound, at least for the sound effects. can anyone confirm this?


Since Microsoft took all hardware sound acceleration out of Windows with Vista and 7, ALL games must use the CPU to deal with sound. All sound cards are now are just "dummy" devices used as speaker outputs.

The only way to get HW accelerated sound (off the CPU) is to have OPEN AL installed and then the game must make use of open al

DAO does not use openal, and uses a worker thread to deal with sound, music and effects.

#480
TallBearNC

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Creative also has alchemy which adds back the XP style acceleration to games, but newer games like DAO are not even coded for that as XP is now considered a "dead" operating system for the most part.

#481
BlueBerryShadow

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I recently started playing this game, its a very good game. But I noticed the trees in the distance blink. So I adjusted the graphical settings, and they still blink, even when they are on the lowest graphical setting. The game does not lag, and according to, system requirments lab, my computer shold be able to handle the game. I am guessing that it is a graphical issue. It only happens when trees are around, when there are no trees, nothing blinks. Someone please help me with this issue. Thanks in advance for your help. If you need more information let me know, thanks again.

#482
MusicFreak_09

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every time i hit play a box says that something failed to detect a supported video card. How do i fix it?

#483
Gorath Alpha

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There are far too many comments being added in this thread that reveal total unfamiliarity with the game's requirements:

Windows XP Minimum Specifications
OS: Windows XP with SP3
CPU: Intel Core 2 Single (or equivalent) running at 1.6Ghz or greater
AMD 64 (or equivalent) running at 2.0Ghz or greater
RAM: 1 GB or more
DVD ROM (Physical copy)
20 GB HD space
Video: ATI Radeon X850 256MB or greater (this is clearly wrong)
NVIDIA GeForce "6600 GT" 128MB or greater (and this one is more wrong)

(Note: IMO, the practical choices for the two video cards above should be the Radeon X800 Pro, and the Geforce 6800 GS, at least, for small textures - it will take a Radeon X1650 XT (or X1800 GTO, same thing, almost) for medium or better textures)

INTEL'S GARBAGE (Graphics Chip) IS NOT SUPPORTED

MusicFreak_09 wrote...

every time i hit play a box says that something failed to detect a supported video card. How do i fix it?


If the message is accurate, you go out now and buy a replacement video card for your desktop PC and install it.  Choose a minimum of a mainline gaming card ("n600" performance code in its name, like the HD 4670).  If you happen to have a laptop, you probably cannot upgrade your video device, and will have to give up on Dragon Age, unless you purchase a proper games-capable replacement system. 

If the error message has appeared in spite of really having a video card that actually meets the real requirements, you have one of three problems, in order of ease of repair: your video driver is bad, the Direct3D API files are bad, or the game's got some bad files in it.  Start with a fresh video driver install, and work your way through until the card is recognized. 

Kyvalta_1 wrote...

Does support for this game even exist
? Has anyone heard from them with a solution, or suggestions that are
anything more than an eight year old would come up with?

Chris,
whoever, it doesn't work, and EA are destroying bioware with this. How
many people are involved in supporting this product, and what do they
do all day? They certainly don't deal with customers.

 

According to your comment in another thread, a moron at EA did reply to you about your complaint, and did not  recognize the crap antique video card you think you should be able to play the game with ("FX 5200" -- that happns to be a freaking joke  of a video card!)

www.gpureview.com/show_cards.php

DigitReaper wrote...

I just bought the game last night and I'm noticing for some reason my graphics are really suffering. For one I cannot see character portraits and the inventory screen doesn't show the character either. The graphics are set to low and lag and there are missing pixels.

Right now I'm running a NVIDIA GeForce 6200 graphics card, could that be the problem?
If so would this one ( www.tigerdirect.com/applications/SearchTools/item-details.asp) be adequate to run the game?

Not only is the 6200 too old, too slow, and too defective, the only thing that the 7300 GT offered in comparison was that it no longer had the worst of the 6200's several defects.

OK, that one was answered.

Vartap wrote...

This is the support forum, well support....my system keeps on crashing with this game and this game only. There are many complaints and what has happened so far? A patch that needed a fix to start. This is getting ridiculous, this is no way support by any means! i am very disappointed by Bioware / EA for the 'support' to this game. It frustrates me and makes me angry, JUST FIX this bloody problem!

You may safely ignore the NAME of this forum.  It's not officially used for much of anything by Bioware itself. 

DocCaspian wrote...

Here's a new one, and hopefully someone here can help me with it, since EA likely won't from what I have read in the forums so far. I have installed the game (retail) and updated drivers. The game configuration detects no problems with my software or hardware. However, once I launch the game, the is no text at all (excluding background splash). No text on the buttons, no character descriptions, no dialog text, nothing. Can't even enter a name for the character that I can see. Already tried uninstalling and reinstalling. Does anyone know how to resolve this, or did I just happen to buy a lemon?

There can be more than one cause, however one is most common, and that is trying to use the wrong graphics card.  Really old cards do not handle the pixel shaders quite correctly.  The Launcher's configuration finds most of them, but a few slip through.

Video Card Shader Performance Rankings* (DA: O):
http://social.biowar...58/index/128343

:police:
Gorath
-

Modifié par Gorath Alpha, 08 mai 2011 - 07:21 .


#484
NightOak

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 A Broken CIrcle is Broken..  I finished it and have Wynn but I can't finish out the quest...  I need the mages help to enter the fade to fight the desire demon but there is no one to talk to and I can just get to the first room in the tower and the door is locked to the rest of it.  Please Help

#485
coreyjmarks

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message cannot find daupdater.xml file

#486
aberforth6201

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coreyjmarks wrote...

message cannot find daupdater.xml file

im getting the same message when i download mods:blush:

#487
aberforth6201

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Gorath Alpha wrote...

MusicFreak_09 wrote...

every time i hit play a box says that something failed to detect a supported video card. How do i fix it?


If the message is accurate, you go out now and buy a replacement video card for your desktop PC and install it.  Choose a minimum of a mainline gaming card ("n600" performance code in its name, like the HD 4670).  If you happen to have a laptop, you probably cannot upgrade your video device, and will have to give up on Dragon Age, unless you purchase a proper games-capable replacement system. 

If the error message has appeared in spite of really having a video card that actually meets the real requirements, you have one of three problems, in order of ease of repair: your video driver is bad, the Direct3D API files are bad, or the game's got some bad files in it.  Start with a fresh video driver install, and work your way through until the card is recognized. 

Kyvalta_1 wrote...

Does support for this game even exist
? Has anyone heard from them with a solution, or suggestions that are
anything more than an eight year old would come up with?

Chris,
whoever, it doesn't work, and EA are destroying bioware with this. How
many people are involved in supporting this product, and what do they
do all day? They certainly don't deal with customers.

 

According to your comment in another thread, a moron at EA did reply to you about your complaint, and did not  recognize the crap antique video card you think you should be able to play the game with ("FX 5200" -- that happns to be a freaking joke  of a video card!)

www.gpureview.com/show_cards.php

Gorath
-


Probably sit at home and play this:ph34r:

#488
Hawesandsons

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Need help, I have downloaded Wardens Keep and finish it. Just bought a strat guide and found out about the Ancient History side quest. I cannot seem to get back inside the keep. No action Icon comes up when I mouse over the door. Is this a fixable problem, anyone?        


                        Image IPB

#489
greenworkhorse

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can i use an x box controller to play on my pc and if so how do i get it to work

#490
stardazzled

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Hawesandsons wrote...

Need help, I have downloaded Wardens Keep and finish it. Just bought a strat guide and found out about the Ancient History side quest. I cannot seem to get back inside the keep. No action Icon comes up when I mouse over the door. Is this a fixable problem, anyone?        


                        Image IPB


You cannot return inside after you've finished the main quest in Warden's Keep. Else, it is a bug I have, too. Image IPB

Modifié par stardazzled, 24 novembre 2009 - 12:12 .


#491
dinger12

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bought the coleectors edition and entered the code for Fury of Shale Quest and it redeemed but is not inmy game as available.........why? the other 2 items I redeemed works but this quest. Says I have to purchase Quest still

#492
Lumbur

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 No answer form support in over 2 weeks!!! WTF!!! Have huge problem with DLC and have tried everything but it's not working. F U EA!!!

#493
golick

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anyone else have trouble useing the printscreen. everything else has been running fine for past two weeks, i just can not take my own pics. i have pics under the story and achievs, less than 100. im running vista 64 i wonder if that has anything to do with it. any help would be wonderful, thanks.

#494
Aapox

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When I bought DA, I installed it and played it for a few hours and it was fine. The next day, when I tried to play, I got the message "Could not find the Dragon Age disk, please insert the disk and try again"



I've tried doing that, I've made sure my disc drive is working properly and made sure the drivers are updated, and I just don't know what else to do. It seems like this isn't a common problem. Please advise if you have any advice

#495
RavenholmeCP42

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Well, I have a problem:



My achievements are updating fine on the internet, but I don't seem to be having any luck with my character stats updating - does anyone know a solution?



Oh, I'm on Windows 7 Ultimate x64, if that helps.

#496
mercelius

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when I go play speaks: failed to authenticate the disk. please insert the correct disk and try again. please help me

#497
Otep Ghostflower

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Having a problem loading saved games. It was working fine yesterday
logged in today and there are no saved games to load. WTH? Can anyone
help me? Please!!!

#498
lambo2655

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I haven't been able to get the game to install since day one, neither the store bought DVD version or the EA digital download will work. I keep getting data error messages at the 25% mark unzipping the first file. EA Support has been completely silent, not a single response to my ticket. I have had this game since it was released and I still cannot play it. I can't even return it for a full refund to the store since the package has been opened.  Also I didn't get any DLC codes with the game either but thats a mute point till I can get the game to install.

Pls. someone from Bioware or EA heed my call for help




#499
Lothinator

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 So whose bright idea was it to have no support on the Technical Support forum??? At least some official reps here could control the extremely negative image that is developing due to issues that aren't solvable by "user forums" since they are REAL GAME ISSUES.

#500
salh

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use a cracked .exe file for the main game. u'll be doing nothing illegal and will never have trouble then