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Where to Find *Official* Dragon Age: Origins PC Game support


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#501
cOcOpopZ

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hi i used my promo code to download the free shale, the code was xcepted and i went in game and started downloading the stone prisoner, it completed 100%. but it doesn't go into installed content. it just stays in download progress!







does it have something to do with the game version. when i click on it, the status says downloaded and below that it has game required version 1.0 in the color red. i did update recently to 1.1,but im sure it should still work.







please i need help


#502
TsoBadGuy

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I understand you're trying Chris and I appreciate it. It's just, EA's support is bad. About 140 of 3000 people find any one given thing they say useful. Bioware HAS NO SUPPORT. And lots and lots of people have seriously DLC issues.

I paid 15 dollars for an NPC who doesn't talk. AND NO ONE can tell me why. Bioware or EA hasn't even come close. And I've seen people on gamespot posting about this issue. It's not just me. OTHER PEOPLE PAID 15 DOLLARS FOR AN NPC THAT DOESN'T SAY ANYTHING. I must've right clicked him a hundred times now trying different things.

#503
uglylama3

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This game causes my computer to totally power off without warning every 5 minutes or so if I dont save, does anyone know any solutions?

#504
FAYLON

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hahn_92 wrote...

anyone getting the game has stopped working error????



I am also getting this same error and it has even caused a blue screen few times. Anyone know what is causing this problem? or where we can get help on how to fix it?

#505
Gorath Alpha

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Lothinator wrote...

 So whose bright idea was it to have no support on the Technical Support forum??? At least some official
reps here could control the extremely negative image that is developing
due to issues that aren't solvable by "user forums" since they are REAL
GAME ISSUES.

AFAIK, Bioware always split out support from their public forums, and the "Tech Forum" style here in DA:O is the same type that they have always offered,but I've never been a steady enough gamer and message forum member that my memberships ever reached four years old before the combination of forgetting my password and changing my ISP forced a new registration. 


uglylama3 wrote...

This game causes my computer to totally power off without warning every 5 minutes or so if I dont save, does anyone know any solutions?


What power supply do you have?  Does it have enough current to overcome a loss of efficiency as it gets warm?  What temps are your CPU and GPU running at? 

Gorath
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Modifié par Gorath Alpha, 25 novembre 2009 - 07:55 .


#506
BenTbh

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I'm getting the failed to authenticate bull**** everyone else is getting...



Sigh.



Help, anyone?

#507
Wercingetorix

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Image IPB

Modifié par Wercingetorix, 25 novembre 2009 - 11:16 .


#508
Wercingetorix

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Image IPB

Modifié par Wercingetorix, 25 novembre 2009 - 11:14 .


#509
exile1478

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I installed stone prisoner content from promotional key that came with game. For two days I've been playing away quite happily, then suddenly I'm not authorised to use stone keeper content and cannot load any of my saves.

Please tell me I don't have to start again cos if i do this game is going to be shoved somewhere EA and Bioware are going to find incredibly uncomfortable


#510
schlista

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HOW IS THE EA SITE THE OFFICIAL SITE FOR TECH SUPPORT?

First if you do the live chat it will kick you out after wating over 40 minutes and you're the next one to go.

Next, they say they will get back to you in 24 hours when you email them, but they go week(s) without response...and am still waiting.


Their site links you back to this site for additional info.  So this is the official support as it's the only support from EA or Bioware available.


#511
knichols001

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If you are running Windows 7 and having problems with the DLC, right click the autorun progam on the CD and run as administrator.  Then go throgh the DLC download and install again.  This fixed it for me.  I did not have this problem on Vista 32 bit.  I am running Windows 7 64 bit premium.

Modifié par knichols001, 26 novembre 2009 - 02:45 .


#512
AA cleric

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I am having a problem with starting anything. I am running Windows 7 pro 64 bit on a hp laptop with a quad core centrino and a geforce 9200 video card. game installs and starts but the only problem I seem to be having is that I can not see the mouse pointer(sword) on the screen. I can move the mouse around and the menus light up as it passes over them. have patched the game to 101b, reinstalled all my drivers unistalled/reinstalled game and still the same thing. If i minimize game the mouse pointer shows up as a sword on my desktop.

#513
Teluth

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Hey just got the game installed and i can't see any words on the menu screen or anything anyone know how i can fix this?

#514
mooman20008

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I have an odd issue that I can't seem to solve. Whenever I try to log on to the server, my game gets stuck on "contacting the dragon age servers." It seems to be logging in, but that screen never goes away, so I can't actually play the game.



Any solutions to this?

#515
Pyrominon

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Anyone else getting crashes in Redcliffe? Specifically during cutscenes in the castle?

#516
Gorath Alpha

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AA cleric wrote...

I am having a problem with starting anything. I am running Windows 7 pro 64 bit on a hp laptop with a quad core centrino and a geforce 9200 video card. game installs and starts but the only problem I seem to be having is that I can not see the mouse pointer(sword) on the screen. I can move the mouse around and the menus light up as it passes over them. have patched the game to 101b, reinstalled all my drivers unistalled/reinstalled game and still the same thing. If i minimize game the mouse pointer shows up as a sword on my desktop.


This game requires a video card, and you don't have one.  The 9100, 9200, and 9300 are just chips, and not much good at game playing.  You'll need a different laptop, one intended to play games on (more expensive that the average laptop because of the actual video card in it). 

Teluth wrote...

Hey just got the game installed and i can't see any words on the menu screen or anything anyone know how i can fix this?


You probably cannot, until you upgrade either to a more recent, Maniline (n600) video card, or a newer PC entirely.

Gorath
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Modifié par Gorath Alpha, 26 novembre 2009 - 01:53 .


#517
The_DiMoN

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hahn_92 wrote...

anyone getting the game has stopped working error????


Yep. I sure did. I still do. It crashes every single time when I try to approach Duncan and the King at the meeting table after the Grey Warden (or something like that) ceremony. Are there any fixes to take care of these crashes? I am using version 1.01b and all my drivers are up to date, so I can't see where the problem could be.

#518
The_DiMoN

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Hey Bioware, can't you guys finally take care of the random memory leaks in the game, which are responsible for all these crashes and slowdowns? I understand C++ does not have automatic garbage collection, but where do you get your unskilled programmers? Comon guys, look over your code and give us a WORKING patch finally!!!

#519
Tw34k

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uglylama3 wrote...

This game causes my computer to totally power off without warning every 5 minutes or so if I dont save, does anyone know any solutions?


My new workstation was doing the same thing; I had just put together a Intel Core 2 Duo, 2GB RAM, 400w PSU, with a 1TB 32mb Cache HDD; the only old thing in the unit was my Video Card.

I found that my whole workstation would shut off 5-10 minutes into the game; no I'm not OC'ing.  I found that my temperatures were perfectly in normal ranges, and the only error I had was an ATI ACEE error.  

It turns out my Video Card finally crapped out on me.

So, I got a 600w PSU and a Nvidia GTX260.

I'm in heaven now.  That was my fix.

I'd say - any errors in the event log?  Are you fully updated on windows?  Do you have .NET 3.5 and the  VCRedist with all updates?

Post with further info please.

#520
Persuader1369

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Still trying to fix my sudden lag spikes, and I think I may have solved it, dug out my old winxp 32bit (sp2) and just with winxp installed put on dragon age, and omg it ran so great i've had the settings on complete max and all.



A friend of mine is suppose to bring me by his old copy of xp 64 bit since he doesn't use it anymore, hopefully it'll work just as well on there but with me getting my full 8 gig of ram.



Also while on Win 7 64(SATA HD) when in game the lag happens when the cores tend to "stall" not sure that is the right word but thats what it seems like they do they just faulter at around 50-55% useage when the game usually runs it at 66-78% useage when it first loads and runs great (for 5min). But when I run the game on Winxp 32 (ATA) it still runs at about 66-78% and runs beautifully and stays at that rate and playability, the %'s don't "stall out" or w/e is happening in Win 7. Really hate having to go back 2 Steps on my OS I mean wtf did i just spend $200+ for win7 for.

So this brings up another question...everyone was blaming the game for the problems, could it just be vista and win 7 having issues? Also both HD's are Seagates.



Lucky for me I have a 2nd hard drives and dual monitors so it makes doing this a little easier.

#521
uglylama3

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I'm not sure what my power supply is, but I do know that my CPU and GPU seem to be at normal temperatures and my computers fans are running just fine. I have just found that this problem happens on every game now, so I will have to take Tw34k's advice and buy a new graphics card.

Thank you Gorath Alpha, and Tw34k for your help.

#522
DaronSteele

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maybe this issue came up sowhere else , but i used the codes for stone prisoner and the blooddragon armor after creating an account , but without logging on in the game... now there´s no sign of those 2 things in downloadable content...please help...thx...

#523
DaronSteele

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ok , it downloaded both...now how to install/activate them?

#524
benny2k

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Can anybody tell me where to copy the crack i cant find the game dir :(

#525
DaronSteele

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ok , sry to bother u , problem solved