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Where to Find *Official* Dragon Age: Origins PC Game support


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#576
34brewster

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Gorath Alpha wrote...

First off, IGNORE SR LABS   their results are inaccurate so often that they are a laughing stock.

The Bioware developers made a last minute announcement on the old forum that amended the official requirements to include single core CPU minimums, and your AMD is above that limit.  Second, seemingly more often than other Geforce 8000 cards, the 8600s have trouble with drivers conflicting with this game.

Incidentally, you were being kind to the prior commenter to try reading that mess.  Most people, myself included, will just ignore a mess like that.  Anyone writing that way doesn't deserve the favor of having such terrible writing style (no paragraphs) interpreted.

Gorath


(Grr, Firefox just crashed while replying. . .)

Actually I didn't read it, but thanks anyway.

Finding out that my CPU is not at fault is a relief and reason for concern at the same time. I've put a retailer through quite a bit of trouble by asking him to find a processor that will fit on my POS Asus OEM mainboard - and now I'm going to have to tell him that I won't need it after all. Maybe I'm gonna have to task him with finding out what's causing all these crashes though. I've uninstalled Dragon Age (well, somewhat, I had a BSOD during uninstall and had to manually delete all the files), and the problem still persists.
(Addendum: I just uninstalled the character creator as well, let's see if that helps.)

I had all the known problems with Mass Effect as well (hardcore crashes that leave a "power button turn off" as the only way out for example) and I STILL trusted them enough to buy Dragon Age. It seems my trust was undeserved. I'm certainly not going to buy any new Bioware games until they have stopped cooperating with EA.

#577
GRIZZZBAZZZ

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How come that even though ive redeemed both "The Stone Prisoner" and "The Blood Dragon Armor" promo codes nothing happens?
There isnt any change in "The Downloadable Content" Section ingame... I have followed any step i could find anywhere on the support sites, but nothing works...
What should i do?

#578
logikFive

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I have looked all over this post for my specific problem and can't seem to find anything that pertains.  My updater service is installed, (i have uninstalled and reinstalled the updater as well as the full game aswell) but when I try to start it is says "error 2 the system cannot find the specified file.  This is why I believe all three tabs are blank in the downloadable content area in game. 

I have the retail version of the game and it is installed on a partition of my C drive (Z:).  I am runnng vista 64.

also here's the executable path from the service properties:    Z:\\Dragon Age\\bin_ship\\DAUpdaterSvc.Service.exe

Any help would be great. 
ThanksPosted Image

Modifié par logikFive, 29 novembre 2009 - 10:39 .


#579
Reznokk

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How do i put in the registery code for the character or equipment or whatever?


#580
Mehow_pwn

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Im haveing troubel with steam and toolset.. Does anyone have a Really noob tutorial for? not just the one on dragon wiki :/

#581
yukmouth13

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i paid for the deluxe game and when im now playing the game and i cant find any of the add ons? wazup with that?

#582
LaztRezort

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Arrdub wrote...

Been having non-stop issues with dialogue stuttering/crash since initial purchase weeks ago.
The NEW 11/26 Nvidia drivers work like a charm!!  No problems so far!  /fingers crossed.


For anyone else with Nvidia cards having random crashes, especially during dialogue or cutscenes, try this update.  It greatly improved my stability.  Newest version appears to be 195.62 for most card series.

I believe there is still a bug trashing memory, however.  Unfortunately, these (rarer) crashes take down enough of XP with it, so I haven't been able to attach a debugger to get more info.

I've ruled out overheating and processor affinity issues.

Modifié par LaztRezort, 29 novembre 2009 - 09:47 .


#583
BengalTA

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so, I have had the game since launch and have not had a single issue until today,

Out of the blue I started up the game and it won't let me play any of my already existing games.

It keeps telling me that the account that purchased the CE/ Stone DLC's needs to log in...

The problem here is that I AM logged into that account. I only have one account.

in my DLC tab all my DLC shows up but the stone and CE lines say unauthorized.



I have tried logging in and out to no avail. I have rebooted the game with no luck... I can't seem to get a reply from EA (no stunner there) Anyone have any ideas?

#584
ericwho22

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I just got Dragon Age today from Steam and am running into a random crashing issue.  This also appears to mess up other applications on my machine after the crash unless I restart my machine.  This is very bizarre.

I'm running
Windows 7 Ultimate x64
ATI Radeon 4850x2 w/ 9.11 Catalyst Drivers
Phenom 940 II X4
8GB DDR2 RAM

I have other games that run fine on this machine (Fallout3, Crysis).

I've tried a number of different resolutions, turned off the AA, and turned the vertical sync on and off with no success.  If anyone has any ideas of what even to try it would be greatly appreciated :)

#585
RappinRabbi

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Just got Dragon Age.  First off, I'm not very computer savvy.  Apparently I need some sort of video card and I have none.  Can I pick these up at any best buy-type places?  Are they easy to install?  Anyone have any links for how to install a video card?

#586
Pacothetaco2

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not shure if this is the right fourm, probly not, but cant find the right one,
i downloaded charactor creator and its in german, oviously i cant speak it or i wouldnt be asking this but, how do you change language?
also i have ps3 version if other add-ons come out how can i download them?

#587
myhomepage

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Is this enough to run DRAGON AGE ORIGINS on a laptop?  how much performance could I expect??

AMD Athlon™ X2 dual-core processor L310*
Features a 64-bit platform, HyperTransport™ and AMD PowerNow!™ technologies and Enhanced Virus Protection.**

4GB DDR2 memory
For multitasking power.

15.6" LED-backlit high-definition widescreen display
With CineCrystal technology and 1366 x 768 resolution and 16:9 aspect ratio showcases movies and games in stunning clarity.

ATI Radeon HD 3200 graphics

Features up to 1919MB of HyperMemory (256MB dedicated and 1663MB shared system memory) supporting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shade Model 4.0 and Microsoft DirectX 10.

#588
myhomepage

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new here. i think i posted on the wrong topic. my bad

#589
Silver_Bullet

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Hello,



I hope this is the right spot for this question.



Ive tried repeatedly to install the daupdater service to my computer to no avail. Ive tried uninstalling and reinstalling the game, reinstalling microsoft .net framework v2.0 with sp2, and reinstalling .net framework 3.5 w/sp1 but each time I receive the same error in my logs.



It is as follows:





Running a transacted installation.



Beginning the Install phase of the installation.

See the contents of the log file for the D:\\Program Files\\Dragon Age\\bin_ship\\DAUpdaterSvc.Service.exe assembly's progress.

The file is located at D:\\Program Files\\Dragon Age\\bin_ship\\DAUpdaterSvc.Service.InstallLog.



An exception occurred during the Install phase.

System.IO.IOException: Insufficient system resources exist to complete the requested service.





The Rollback phase of the installation is beginning.

See the contents of the log file for the D:\\Program Files\\Dragon Age\\bin_ship\\DAUpdaterSvc.Service.exe assembly's progress.

The file is located at D:\\Program Files\\Dragon Age\\bin_ship\\DAUpdaterSvc.Service.InstallLog.



The Rollback phase completed successfully.



The transacted install has completed.



When I run services.msc, the service is not there, so I know it wasn't installed.

I thought the error might mean I didn't have enough hard drive space, but the hard drive my Dragon Age folder and .NET framework is installed to has 56 GB's of free space (it's letter allocation is D: though, not C: if that somehow matters).



So, the tabs to my downloadable content remain blank. I've tried logging in and out of my account and I've verified that the DLC I purchased was registered to the account Im using to log in to Dragon Age.



If anyone knows anything about this error, please help. This is all on Windows XP, with v1.01b of Dragon Age.

#590
Gorath Alpha

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myhomepage wrote...

Is this enough to run DRAGON AGE ORIGINS on a laptop?  how much performance could I expect??

ATI Radeon HD 3200 graphics[/b]
.


Onboard video chips don't count.  They are too slow, and too weak, sorry.

Gorath
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#591
Gorath Alpha

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RappinRabbi wrote...

Just got Dragon Age.  First off, I'm not very computer savvy.  Apparently I need some sort of video card and I have none.  Can I pick these up at any best buy-type places?  Are they easy to install?  Anyone have any links for how to install a video card?


They are easy to install, but Best Buy is rather bad pricewise about video cards, charging almost double what an online seller does. 

There are countless 'Net tutorials on the subject, including videos, just use Google to find them.

You want nothing less than a Mainline Gaming card, which has an "n600" performance code in its name (like this: HD 4670).

Gorath
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Modifié par Gorath Alpha, 30 novembre 2009 - 07:43 .


#592
ZagZig444444

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hi             loaded game played it oneday   it now crashs and turns off computer             help please

all my drivers good../../../images/forum/emoticons/uncertain.png

#593
ElrondDragon

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I have big problem here that can be really easily resolved by your side (EA and Bioware this is your technical mistake)



The thing is that I live in Serbia - ex Yugoslavia but people from BioWare and EA are still keeping Yugoslavia in the country listings (Yugoslavia do not exist for quite few years) so when I try to pay for DLC I have the message that address / country of my visa card is incorrect.

That is ridiculous, lot of people from here has and will purchase the game and is willing to pay for DLC but can not do it because of this stupid thing.



So please remove Yugoslavia, as that country do not exist anymore (you look funny), and put Serbia instead so that I and lot of other people from here can purchase DLC normally.


#594
TeinLaeda

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hy everyone sorry if i post this and there is an anwser for this somewhere in the junglr of his forums



my download staff from deluxe edition cant start downloading and it shows me the version of game 1.0 in red

i bought the game on steam and it was 1.01 already

trying to instal it manually doesnt help case updater cant see zip files whatever i name them

can someone help pls?

#595
-Zippi-

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Any news on a patch that removes the horrible memory leak error? So sad that this masterpiece is ruined by this. I know some computers can play it, but on most you have to restart every 30 minutte because of lagging and 3-5 min loadingscreens. And games like Crysis runs without problems.



This is the worst bug I have ever seen, and I have played Football Manager! :-9

#596
Tehuto

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RappinRabbi wrote...

Just got Dragon Age.  First off, I'm not very computer savvy.  Apparently I need some sort of video card and I have none.  Can I pick these up at any best buy-type places?  Are they easy to install?  Anyone have any links for how to install a video card?


I just got this and it has been great at HIGH detail settings.  $60 isn't too bad either.
http://www.newegg.co...0-509-_-Product

To install, first TURN OFF YOUR COMPUTER AND UNPLUG IT (this is important).  Then you just open up your computer case and find an empty PCI slot in your motherboard.  It looks like a long piece of plastic with several dozen metal strips in it.  Plug in the card, screw it in place in the opening in the back of your computer (it will be obvious how to do it), and then turn your computer on.  It should automatically detect your card.  Oh, yeah plug your monitor into the new card.

#597
Pacothetaco2

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does any one want to answer my question (sorry if that sounded agravated)

#598
Gorath Alpha

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Most problems such as yours are not related to the game at all. There is a separate forum especially about nothing but the Character Creator, but chances are you will get a higher likelihood of being noticed by going either to EA's site or the the Help Forum for the Web Site itself.



Gorath

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#599
KieronZ

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*Rant Mode ON*
Geez, I'm one of a horde of people with problems with their DLC redeem codes.

I bought my version of Dragon Age, installed it. Played with it a bit before I remembered about the 'Fury of Shale' and the 'Blood Dragon' Armor so I logged onto the Bioware Social Network Redeem site to enter both my codes.

Which I did and nothing happened. I looked in the Download Content tab and nothing was there.
So I shrugged my shoulders, and played it a bit more before stumbling over a thread on how to possibly fix it by running the daupdater thing. I did it and I could see the available content stuff.

The problem is that I already used the redeem codes so I can't use them again or anything.
Then I installed the patch too so  I have no idea how to fix this problem.


Bioware/EA/Whoever really screwed up on this. And their customer support stuff...I've had an easier time getting a government permit than getting a game problem fixed. Can anyone point me to a possible solution to my problem? I've tried the offical help thread but I'm not even sure where in the the wall of text is the solution to my particular problem.

*Rant Mode Off*

Modifié par KieronZ, 01 décembre 2009 - 12:15 .


#600
T-Unit15

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I was excited to get DAO installed today, but 5 minutes after playing
the monitor said "no video input" and the screen would go black. The
only way to fix it was to restart my computer. I tried messing with the
settings and giving it a few more goes but it would constantly do the
same thing about every 5 minutes and I have no idea how to fix the
problem. Here's my set up...

Windows Vista 32 bit
3gb ddr2
2 Radeon X1950 Pro (crossfire)
AMD X2 Dual Core 6000

any ideas?