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Where to Find *Official* Dragon Age: Origins PC Game support


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#626
Dobralov

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Problem:

Crashes to Desktop upon save game restore and/or crashes to desktop upon leaving Chantry in Lothering. Disabling sound in the configure menu remedies the problem, but I'm not going to endure a soundless game.

System:
Intel Core 2 Duo 2.4 GHz
Nvidia Geforce GTX 260 with 11/28 drivers (latest) with Direct X 9.0c
Realtek HD Audio Output
4 Gigs RAM
Windows XP SP 3

Again, if I disable the sound, the game seems to work, although I have not endured extended playtesting sans sound.

#627
Qneetsa

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I have a really annoying problem, i hope someone can help me with it(sorry, if such a question has already been asked)

It started one week after i'd started to play Dragon age.

Every short period of time(from 3-5 minutes to 10 sec) Fps falls from normal to 3-5 frames, practically slide-show. After 5-10 second it stops and i can get back to game till next "lag", because its really looks like i-net "spike" when u don't receive answer from the host.

Is it what people call "the game freezes"?

The problem appears only on my lap-top(which is practically brand new, ofc it fits minimal settings, even the maximum). It is very wide(16:10), i've patched the game - no result, I've downgraded ATI drivers - it became even worse. Setting minimal settings doesn't help ofc. There is no viruses on my PC. I have vista, but 4gb memory

Whats strange, on my home PC(which is very old) the game works slowly, but there is no such a problem with "freezing".

I don't know what to do. I've tryied almost everything and still cant find a way to fix it,

I beg you to help me, please, Dragon Age is the game of the year for sure, maybe one of the best games ever. And its practically unplayable for me.

:-(((

#628
urithlol

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I have bought steam's digital deluxe pack, and i've been trying to find
out how i am supposed to redeem/download the DLC's and armor pieces
that is from the deluxe pack. i've redeemed one of the codes in the
¨redeem promo code¨ tab, the other bottom key without the dashes(-)
doesnt work, and i dont know what it is for.

anyways, the top
key seems to have done the trick, and shows me that i have all the
things from the deluxe pack redeemed in the ¨your registered game
promotions¨ tab as shown in the picture below.

Posted Image

But when i try to download my redeemed content i see nothing in the downloadable content thingie in-game, why is this? ._.

#629
ceirain

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Posted ImagePosted ImageWhen the game starts there is no text in any of the tabs is this a dlc thing that everyone keeps talking about

#630
ceirain

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i'm running windows xp and i ran into the same problem when i tried the character creator. There is just no text anywhere in any tabs makes it really hard to set up anything

#631
CELockwood

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Can't seem to find ths anywhere, so I'll post here. I successfully downloaded and installed the DLC for the stone prisoner. After adding shale to the party and playing for a while, my save games seem to have 'forgotten' that I've completed a portion of the DLC storyline. If I talk to shale, I get the dialog options of trying to activate the golem or leave golem alone, that you get when you first try to activate shale at the start of the stone prisoner quest. When I do this, it also screws up my position on the map (I've ended up outside some of the caverns in the deep roads for instance).



If I select activate golem, it re-activates the stone prisoner quest.



Any fix for this?

#632
Gorath Alpha

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In the case of no text on whatever you call "Tabs", I'm not at all certain what you refer to, and can't offer any suggestion; I have refused any "DLC", even the so-called "free" bits, because I do not trust EA, or this web site.  This morning, I counted the topics on the first three Tech Forum index pages, and almost half were about the web site, not the game.  Ninety percent of any thread mentioning DLC is complaints about the web site, not the game. 

For the second "No Text" comment above, if the menus have no text, it is because your video card cannot handle shaders normally, and shader code is being used to draw the menu. 

Only the six year old nVIDIA Geforce FX generation of defective video cards have exhibited that behavior, and that is an unsupported POS family of crap cards.  Sorry.  The warning label on the box has the official minimum covered there.

Gorath
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#633
Homie10

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I saw a huge thread about ATI users having frequent crashing problems, so I have info that might help. I was playing in Vista on a GTX 260 and the game ran without any problems at all. I upgraded to Win7 64-bit with an ATI HD5870, and that's when my problems cropped up. Crashes every 5-15 minutes. I finally fixed the crashing by :



1. Disabling ATI HD Audio in Device Manager (I have a sound card, and also can use onboard sound anyway)

2. Turning off Catalyst AI in CCC.



I did not have to underclock, turn off any in-game audio features, disable anti-aliasing, etc. Playing on absolute max settings.

I'm not sure which of the two solutions above (or maybe it was both) fixed the crashing for me, but I was just so happy things got resolved that I didn't bother going back to figure out which one did it for me.



Note: I did not have the Ostegar crashing problems that many people had, so this solution may not solve that particular error, only random crashing at frequent intervals.



Thanks!



Other specs are: C2Q 9550 @ 3.6GHz, 4GB Ram, P5Q Deluxe, Catalyst 9.11

#634
Zodrac

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Hi I have a problem... i am unable to download the CE Items. The Download runs since 3 hours and still stuck at 0%. (Dragon Armor and Stone Prisoner were downloaded succesfully.) I also closed the game and started it again to refresh the connection. But there is no sign of getting even 1% after 5 or 30 min. I also turned off the firewall. Any suggestions why it wont download the 3 items ?

Edit: Problem solved ... big thx @ lavosslayer

Modifié par Zodrac, 02 décembre 2009 - 10:05 .


#635
fastcamaroguy

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Will uninstalling and reinstalling the whole game fix my DLC suck at 100% issue?

#636
llikkorgruf

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Has anyone run into a problem at the end of the encounter with Zevran?  I've gone through it twice now, won, and recruited him.  Then I get the change party screen.  If I try to add him to the party, the game hangs.  Guess I will try this again and not change the party....

#637
daecath

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eaune22 wrote...

I bought the game the day it came out and loved it for about two weeks, but lately everything has fallen apart to the point where I am ready to give up altogher.  I have Windows Vista Service Pack 2, Intel Core Duo CPU E6550 With 2 MB Ram, 32 bit with NVidia GeForce 8600 GT.

I have dowloaded the latest patches as well as video driver updates and my mage can't make it out of the fade at the very beginning without crashing every time I talk to Mouse.  I even restarted the game completely thinking that may have some effect but to no avail.  I don't understand why it worked so well for two weeks now runs horribly.  Any help with the constant freezing/crashing would be greatly appreciated.


I have this exact problem, in the same spot, except that mine has never worked. I've got requests for support out through pretty much the whole internet. So far, no luck. My guess is that I'll either have to wait for a patch, or demand a refund for this unusable product if it drags on much longer with no word.

#638
Doc5thMech

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Zodrac wrote...

Hi I have a problem... i am unable to download the CE Items. The Download runs since 3 hours and still stuck at 0%. (Dragon Armor and Stone Prisoner were downloaded succesfully.) I also closed the game and started it again to refresh the connection. But there is no sign of getting even 1% after 5 or 30 min. I also turned off the firewall. Any suggestions why it wont download the 3 items ?

Edit: Problem solved ... big thx @ lavosslayer


In a nutshell (I posted the identical concern on this forum (on page 25) about which I had received commentaries from EA support back on 25 November) ... don't bank on DLC.  No update other than "it is being worked on" has been made available to me.  Play the game without logging in, and enjoy it in its raw state, and don't get frustrated over having purchaswed points to get Warden's Keep or the Stone Prisoner, because likely as not these will suffer the same fate ... totally unworkable.  Bite the bullet, you've wasted your money (actual cash maskerading as EA "points").  and SWEAR NEVCER TO DEAL WITh EA PRODDUCTS AGAIN.
By the time a cumbersome overbearing corporation gets that message it is usually too late and it will have lost a significant portion of its customer base.:police:

#639
momcho

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i wander why my other characters does not apear in my onlinegame profile

#640
Gorath Alpha

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momcho wrote...

i wander why my other characters does not apear in my onlinegame profile


You are in the GAME's self-Help Tech Discussion forum, asking an off topic question.  There is a separate Help Forum for problems with the web site itself.  Yes, I know that 35% of all the complaints in the Game Tech Forum are also similarly off topic.   Since the moderators want to ignore those, same as they want to ignore the countless spoilers, I ignore all of them as well, normally. 

Gorath
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#641
momcho

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Gorath Alpha wrote...

momcho wrote...

i wander why my other characters does not apear in my onlinegame profile


You are in the GAME's self-Help Tech Discussion forum, asking an off topic question.  There is a separate Help Forum for problems with the web site itself.  Yes, I know that 35% of all the complaints in the Game Tech Forum are also similarly off topic.   Since the moderators want to ignore those, same as they want to ignore the countless spoilers, I ignore all of them as well, normally. 

Gorath
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thanksPosted Image

#642
Guest_Kerovan_the_Forgetful_*

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I'm having a problem since I've played with the toolset: the party selection screen doesn't work, it only shows the top of my PC's head, and companions are unselectable (cause they're somewhere off the screen).
I have tried uninstalling the toolset, uninstalling and re-installing the game and deleting all the folders in
my documents\\bioware\\dragon age. None of this worked.
Can anybody tell me how to fix that?? Right now the game is unplayable.

#643
Aghix

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question: why is it that EA is allowed to even do support on a game that bioware made. shouldnt it be logical that bioware itself be allowed to only to the support, seeing as how they are the ones who made the game and should know it inside and out?

#644
Gorath Alpha

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Aghix wrote...

question: why is it that EA is allowed to even do support on a game that bioware made. shouldnt it be logical that bioware itself be allowed to only to the support, seeing as how they are the ones who made the game and should know it inside and out?


1.  Bioware is now a wholly-owned subsidiary of EA
2.  Distributor contracts are tied to support; their profits are more related to volume of sales than is the profit that the developer gets selling the product to the distributor. 
3.  Bioware has always done it this way, while I have paid attention to them (NWN-onward, I suppose.  In the days when Black Isle was a going concern, I wasn't paying attention to Bioware, and Bioware had no forums of their own.  Back then, there was only one "Gorath" semi-active on Black Isle's forums, I didn't have time for frequent visits, but no one else had pre-empted my use of the handle).

Gorath
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Modifié par Gorath Alpha, 03 décembre 2009 - 06:04 .


#645
BrianMCat

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I have not been able to even start the game - I downloaded the two freebieis, Lucky ring appeared also , bought Wardens' Keep. First Start, Crash at end of character import. 2nd Start Game, a new Addin downloaded/appeared 'the Edge' ,crashed at same point, when restarted had lost a launcher file, fixable, but all my downloads have vanished from every where vbut website acknoledgement, Acompletetly fresh install today as useless as ever

#646
daecath

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FYI, anyone who's having the freezing problem - I finally got a response from EA support. That's the good news, at least the process is under way. The bad news, he had me run through the preliminaries (that I already said I'd done), so we're just getting started. I'll post any results.

#647
Stacycmc

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FastEddieLB wrote...

JPrice2 wrote...

I recently downloaded the Toolset like 2 hours ago. I messed around with it for a bit just playing with the cutscene editor I didn't even really do much. I went back in to play the single player campaign like normal and loaded my game. Now anytime I try to leave the zone I'm in (Redcliffe). I click on gather party and venture forth and it won't take me out of the zone. It does nothing. I'm basically stuck in Redcliffe and I can't do anything either except run around in the zone.

Anyone now anything about this problem?


I'm having the same problem albeit in a different area. I tested the tools earlier today, had no problems, then all of a sudden this started happening for no apparent reason. I'm also unable to start a new game, it says it can't load the module.


Ok, so I had ran into teh same problem....zoning issues and I could not begin a new game.

I too had these problems after using the toolset....I think the solution to that issue is this...

When runnin the toolset, it creates a file called "single player".  You need to go into MyDocuments/Bioware/DragonAge/Modules - and then rename the 'single player' folder....you can name it "single player2" if you want...just rename it (i think you can simply delete it as well, but I just renamed mine in case I found out I needed it later). 

After doing this your issues should be resolved, you should be able to begin a new game and zone normally.

Hope this helps guys...if you have any questions just message me about this, although I can only walk you through what I did, I am no expert.

Good luck.

#648
bomkata1

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i plan on gettign this game after my friend let me borrow it . i want to get it for pc. is there any differnet between the steam version or the direct download from yall.


i gotta say this is the best game i have every playeed

#649
jimmyhff

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I visited the "Official Support" page and emailed by info and issue almost three weeks ago- still haven't gotten any response. 
Your official support site officially sucks.

#650
SUPAHDPS

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crash crash crash crash crash im about to put up a petition in the web and put it in the hand of the law versus ea thanks :)