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Where to Find *Official* Dragon Age: Origins PC Game support


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#651
vitaliy_kydon

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hello. can I install russian subtitles for this game?

#652
ET Awful

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Every time I've tried to play today, it times out updating profile . . . any clue what's up?

#653
ElLemur

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I seem to have trouble accessing my downloadable content. I'm 100% sure to have been logged on when I redeemed my code, and I've refreshed it multiple times, but the armor doesn't appear in the content. Also: The content unlocked in Dragon Age Journeys isn't there either. Could there be some kind of delay to the availability after redemption, or is something else wrong?

#654
FynAch

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Are there issues today? The game keeps crashing every 30 minutes. Literally. on the button, every 30 mins.

#655
Gorath Alpha

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FynAch wrote...

Are there issues today? The game keeps crashing every 30 minutes. Literally. on the button, every 30 mins.


When anything seems very clock-oriented, I always want to look at background processes, because it will be one of those doing worse than merely stealing focus.  Various AV programs are the worst of all about it, but so are eMail and IM programs.   Figure out which background process recently updated, and you'll have identified your culprit.

Gorath

#656
Gunny5821

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Is the actual game crashing? Or is it the link to your content and NOT the game? I had some issues with my online profile timing out, but that was yesterday morning and hasn't happened since. But as far as the game it self goes, it has Never crashed since I installed it on Nov 3rd! Which is pretty remarkable now a days..........



Gunny

#657
SMisseia

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When I click New Game, a blue screen and the pc off. What I have to do?

#658
FynAch

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Another post suggests this is an issue with AVG v.9, which does not occur with AVH v.8.5. and yet another said this constant crashing to desktop can be fixed by setting the affinity of the CPU on dual core systems to 1(Details of that below)
Ctrl+Shift+Esc to open Windows Task Manager 
Click on the Processes tab
Click on the Show processes from all users button, at the bottom
Click the Continue button for UAC prompt
Right click the process (application) whose processor affinity you want to change
Click Set Affinity
Check the CPU(s) that you want the process (application) to run on and click OK


I've set the CPU to 1 and am going to test that now.
I've had AVG v.9 since the game was installed and it's always been running, so don't know if that should be the problem and really don't want to turn off my AV just to play the game!
Would this be a huge security risk? Would the windows firewall be enough for protecting just to play?

The game crashed yesterday at 24 and 56 minutes past the hour for the whole day.

Also do you have to set the CPU every time you load the game or does the system remember once you have set it the 1st time?

Gorath Alpha wrote...

FynAch wrote...

Are there issues today? The game keeps crashing every 30 minutes. Literally. on the button, every 30 mins.


When anything seems very clock-oriented, I always want to look at background processes, because it will be one of those doing worse than merely stealing focus.  Various AV programs are the worst of all about it, but so are eMail and IM programs.   Figure out which background process recently updated, and you'll have identified your culprit.

Gorath




#659
ajax65

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AVG 9 has a bug where it will close apps to desktop every 30min or so. This seems to happen if you update from 8.5. The fix (for me & others) is to remove AVG 9 then do a clean install.

PS: I used the free full install download (70somthing megs) not the web install, dont have the link sorry.

PPS: The game is not crashing just collapses to desktop(so will trying to play movies or any other game), this is a AVG nag telling you to update from 8.5 but without any message because you already have update.

edit: Link on this page =  http://forums.avg.co...4013#post_44013

Modifié par ajax65, 06 décembre 2009 - 04:23 .


#660
david51

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moi mon soucy c'est que pendant la partie le jeu se bloque et bloque en meme temps mon ordi je suis donc obligé de le redemarrer j'aimerais bien savoir pourquoi merci d'avance

#661
warhaul

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http://help.eastore....p?p_faqid=20772



Everyone call them. this is ridiculous, why make a game if you can't even keep it running? this is going to turn into another Fury situation.

#662
Gorath Alpha

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SMisseia wrote...

When I click New Game, a blue screen and the pc off. What I have to do?

Since you have chosen to provide no useful information, no one is able to even take a guesss.

Preliminary diagnostic information

PCs are not *anything* at all like game console systems.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and resulting in warning labels attached to game boxes for those games that have serious requirements. 

In case you have misunderstood how to evaluate your PC compared to that game box label, we have to start from here.  Fill it all in.  

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024)
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD)
Video Card Model: (examples) Radeon HD 3650 / Geforce 8600 GT
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . . (use numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

Gorath
-

#663
pearce_64

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I downloaded the DLC with no problem  with the redeem codes.

However the problem I have now, since restarting the game.  The game tells me I am not authorised user of the DLC.

I used the codes from the retail version of the game

any ideas.

#664
Kronos99

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hay i downloaded the stone prisoner and it shows on my download content but I didnt get the quest or anyfin what must i do ?

#665
pearce_64

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pearce_64 wrote...

I downloaded the DLC with no problem  with the redeem codes.

However the problem I have now, since restarting the game.  The game tells me I am not authorised user of the DLC.

I used the codes from the retail version of the game

any ideas.


it's stone prisoner that I've dowloaded, but now the game says it unauthorised. 

The CD Key is displayed in my configuation utility.

Modifié par pearce_64, 06 décembre 2009 - 08:09 .


#666
pearce_64

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this thread helped me - http://social.biowar.../58/index/81613

#667
TsoBadGuy

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This is like a slap in the face. Thanks for nothing, the search continues. Unless I want to let EA slap me in the face.

EA has this awesome tab where it's YOUR questions. But unless they're very simple you're more screwed than Debbie in Dallas.

#668
Dandroid06

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I dont get up any available content in my DLC.



Anyone else had the same problem?

Help wanted plz


#669
Pelles

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After creating the character the game seems to start.  I can hear sounds, and see the gold mouse arrow, but the rest of the screen is completely dark.  I'm running version 1.01b.

In searching the posts and FAQ's I didn't see anything addressing this.  If it was already addressed please let me know.

Apprently every background choice will work except human noble.

The other strange thing which may or may not be related is that in every cut scene the voice over seems to be turned off.  I can hear music and everything else, but none of the words.  When in combat my character will audibly say the little quips that characters normally do.

I already have the xbox version, but really wanted to experience the play on the PC.  I would rather not have to return the game.

Is there anyone that can please help?  If this is somehow in the wrong area, pleas be kind enough to direct me to the correct place to post my problems.

- Thanks.

#670
Pelles

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Gendao wrote...

Having an unusual problem, one I've not seen anyone say anything about that sound like exactly what my problem is. I'm running the PC version, on a PC with Windows XP SP3, Intel Core2Duo @ 2.83GHz, with an NVIDIA GeForce 8800 GT with 512 VRAM. I've only got 2 GB of RAM, but it should still run fine. Latest DirectX version.

The problem I'm having is with starting a new game. I load the game just fine, get into character creator just fine, and all of the sliders and bells and whistles work fine to create the character...but when I click "PLAY" and the loading screen gets done, I see no video. I hear the sounds of the game starting, but I'm staring at a black screen. I can hear the game working (i.e. when I hit the "ESC" key, I can move my mouse and hear the options click.) and I can see my mouse cursor, but none of the rest of my graphics are displaying.

Any thoughts?

I'm having the same problems.  i'm going to try the quick save now.  Did you ever get your problem solved?  Please share the fix if you got it.

#671
Gorath Alpha

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Pelles,  no one can offer any kind of answer to that type question without a great deal more information. In case you have misunderstood how to evaluate your PC compared to the game box warning label, we have to start from here. Fill it all in.

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed: ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024)
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD)
Video Card Model: (examples) Radeon HD 3650 / Geforce 8600 GT
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . .  (use numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

Gorath
-

Modifié par Gorath Alpha, 07 décembre 2009 - 01:06 .


#672
Pelles

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Thanks Gorath. I will get on that right away.

#673
Pelles

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Intel Core 2 Quad CPU Q6600 2.40GHZ
Vista Business 32 Bit OS
NVIDIA Geforce 8600GT 1.00 GB ram
Installed Physical Memory Ram 4.0Gig
Creative SB XFi soundcard
Video Card Driver Version 7.15.11.7813

Hopefully that is the right information.

Thank you. I hope something can be done.

Here is the problem:

After creating the character the game seems to start.  I can hear sounds, and see the gold mouse arrow, but the rest of the screen is completely dark.  I'm running version 1.01b.

In searching the posts and FAQ's I didn't see anything addressing this.  If it was already addressed please let me know.

Apprently every background choice will work except human noble.

The other strange thing which may or may not be related is that in every cut scene the voice over seems to be turned off.  I can hear music and everything else, but none of the words.  When in combat my character will audibly say the little quips that characters normally do.

I already have the xbox version, but really wanted to experience the play on the PC.  I would rather not have to return the game.

Is there anyone that can please help?  If this is somehow in the wrong area, pleas be kind enough to direct me to the correct place to post my problems.

- Thanks.

Modifié par Pelles, 07 décembre 2009 - 01:54 .


#674
lesterf1025

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Hi guys just thought I ought to deliver a cautionary note. I have recently solved my Dragon Age crashing problems by using the suggestion to turn off Catalyst Ai and disable the ATI Audio device. The game worked great and I could play for hours with no problems.

However, on Saturday I installed the Dirt2 Demo. Dirt2 is a great game but it kept crashing on me and I got graphical corruption. I eventually decided that Dirt2 was not for me and uninstalled it and all the programs that came with it. Since then Dragon Age became unstable and would crash every few minutes. Nothing I tried would fix it and I eventually reverted to a previous backup after which everything worked fine again.

The moral of the story is that you should double check Dragon age after you install other programs. I have no idea why that happened.

#675
Sethussic

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Hi,

My problem is that after playing the game for long hours, the loading times seems to increase as well. Loading a simple area (like the party camp/) can take a few minutes. I would generally quit to desktop and run the game again to have it load quickly. Any ideas?



My PC spec:

AMD Phenom II X4 955

KVS 4GB DDR3 RAM

Nvidia 8800GTX

Vista 64 OS