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Where to Find *Official* Dragon Age: Origins PC Game support


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#751
proviso100

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PLEASE I NEED HELP PLEASE !!!!!!!!!
I just bought dragon age origins and it wont let me play because it said that it has failed to detect a suppoerted video card i dont really know what that means can you help me???

#752
proviso100

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CAN YOU GUYS PLEASE HELP ME I NEED HELP BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

#753
Teufelhunda

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Gorath Alpha wrote...

That occurs due to video problems. Your drivers are wrong, or you have a video card that cannot handle the required sm3 pixel shaders correctly. Do you have a Geforce FX?

If not, fill this in.

Preliminary diagnostic information

PCs are not *anything* at all like game console systems.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and resulting in warning labels attached to game boxes for those games that have serious requirements. 

In case you have misunderstood how to evaluate your PC compared to that game box label, we have to start from here.  Fill it all in.  

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024)
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD)
Video Card Model: (examples) Radeon HD 3650 / Geforce 8600 GT
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(If you do have a Geforce FX, get rid of it right away!)

Gorath
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AMD Athlon 64 X2 Dual 5600+ 2.81 GHz
Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
2GB RAM
ATI Technologies Inc.
ATI Radeon HD 3870 Series
 Catalyst 6.14.0010.6764 (English)
512.0 MB
Onboard sound card, which runs great with all other games.

http://service.futur...7&resultType=10

Modifié par Teufelhunda, 17 décembre 2009 - 11:18 .


#754
MARLIBO

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ive completed the story part of the game and now i cant seem to leave my camp anyone know anything about this please ?

#755
Darth Wraith

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MARLIBO wrote...

ive completed the story part of the game and now i cant seem to leave my camp anyone know anything about this please ?

After you've completed the game the only places you can go are your camp, Warden's Keep and the village of Honnleath. Since both Warden's Keep and Honnleath are DLC, if you don't have them installed you won't be able to leave camp.

#756
MARLIBO

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I cant seem to leave my camp site now after ive completed the story mode can someone please help me with this thanks Posted Image

#757
MARLIBO

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ok cheers darth

#758
MARLIBO

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SO DO THE NEW AREA'S HAVE TO BE PAID FOR OR ARE THEY FREE DOWNLOADS ? IF THEY HAVE TO BE PAID FOR THATS A TOTAL RIP OFF LIKE

#759
Gorath Alpha

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proviso100 wrote...

PLEASE I NEED HELP PLEASE !!!!!!!!!
I just bought dragon age origins and it wont let me play because it said that it has failed to detect a suppoerted video card i dont really know what that means can you help me???

Right.  With your eyeglass prescription.  You ignored SEARCH, and skipped past the messages bracketing your own.

Gorath
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#760
Gorath Alpha

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Teufelhunda wrote...

Gorath Alpha wrote...

That occurs due to video problems. Your drivers are wrong, or you have a video card that cannot handle the required sm3 pixel shaders correctly. Do you have a Geforce FX?

Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD)
Video Card Model: (examples) Radeon HD 3650 / Geforce 8600 GT
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs


AMD Athlon 64 X2 Dual 5600+ 2.81 GHz
Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
2GB RAM
ATI Technologies Inc.
ATI Radeon HD 3870 Series
 Catalyst 6.14.0010.6764 (English)
512.0 MB
Onboard sound card, which runs great with all other games.

http://service.futur...7&resultType=10

Your video drivers appear to be quite elderly.  Have you been to ATI's download page to get more recent ones?  If new drivers don't do it for you, go to Microsoft and get new Dx9 drivers. and if those don't fix this for you, reinstall the ganme itself as a last resort.

P. S.  Are you sure you responded to the correct comment in this thread?  It's not been that long ago, and I associate your handle with a complaint about the screen going black, not about the text in the menus being missing. 

Gorath
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Modifié par Gorath Alpha, 18 décembre 2009 - 12:46 .


#761
MARLIBO

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SO IVE DOWNLOADED THE FREE CONTENT AND STILL CANT GET OUT OF MY CAMP IS THIS CORRECT EVEN THO IT SAYS THERE ARE NEW AREA'S AND NEW PLOTS WITH SHALE ..I MEAN WHY CANT I EVEN GO BACK TO THE PLACES IVE ALREADY BEEN TOO ITS LIKE HAVE THE GAME TAKEN BACK OF YOU ! CAN ANYONE HELP WIH THIS SOO MANY BUGS IN THIS GAME IM NOT SURE IF THIS IS ONE OR I HAVE TO BUY THAT OTHER NEW AREA TOO ?? TBH I THINK THIS GAME SHOULD HAVE PUT IN THE BIN OR GIVEN AWAY FOR FREE IF YOU GOING TO CHARGE PPL JUST TO PLAY WHAT THEY HAVE ALREADY PAID FOR ..........I.E THE WHOLE MAP

#762
Patricio1979

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can anyone help me out of deneiirm. i finished all tasks and cannot escape. is it a glitch?

#763
red gaB

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I paid for 560 points to download Warden's Keep content, it downloaded 100%, and its gone... when I talk with Levi Dryden still appears the option (Download New Content)... but now I don't have more points...

#764
GreyWolfe Quazmiere

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YAY !
I finally find the 1.02a patch, which was a he!! trying to find.
And I install it, now my game won't work at all.
After installing the new patch it says:

Monitor is runnning out of range

What the heck, it was working 5 minnutes ago prior to installing this patch.
I'm about to throw this game out in the snow and let it rot !

#765
Titius.Vibius

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GreyWolfe Quazmiere wrote...

YAY !
I finally find the 1.02a patch, which was a he!! trying to find.
And I install it, now my game won't work at all.
After installing the new patch it says:

Monitor is runnning out of range

What the heck, it was working 5 minnutes ago prior to installing this patch.
I'm about to throw this game out in the snow and let it rot !


This is more related to your video card's drivers fouling up. However, the new patch may have advertently caused the driver to snap. :bandit:

#766
MARLIBO

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IS THERE NOW WAY AT ALL TO JUST RUN ABOUT ALL THE PLACES THAT IVE ALREADY BEEN TOO? IVE DOWNLOADED THE FREE STUFF AND IT ONLY GOT 2 QUESTS WHICH LASTED 20 MINS ......THIS GAME IS A FEW HOURS PLAY AND THEN THATS IT JUST GET STUCK IN CAMP OR GO ONLINE AND PAY MORE MONEY ......THATS NOT EXPLORING IMO LIKE IT SAYS IN THE MANUAL ......BIOWARE / EA HAVE YOU NO SHAME ????? ASKING FOR MORE MONEY MAKE THE DOWNLOADS FREE STOP SELLING HALF A GAME

#767
aegresen

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ok, installed game with no problem at all, played throuh at medium settings and all was oing great when suddenly textures werent loading, and dialogue animations bean to freeze...all dialogues characters keep standing and lookin into space like sodding idiots!

then i tried exiting and reloadin the game, the error persisted...

so i got frustuated and tried a new game! lo and behold, instead of the intro movie and character creation, a half loaded character by the name...i dunno started with "J" turns up in a closed room.....to be more exact it even has a tree-root sticking through what i think is the door...

i uninstalled and reinstalled but the prolems keep turning up after a while of gameplay....WTF is going on??

I've seen many people with their copies dope to the neck with errors and glitches...altho my seems to be unique...

any suggestions??:(

#768
BobbySandrosa

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My DVD key doesn't work. When I entered the code in the installer it said that it was invalid. Does anyone know what is going on? Thanks.

Modifié par BobbySandrosa, 18 décembre 2009 - 06:29 .


#769
_DAF_

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Hi. I need some help



I completed the DLC days ago, but now the Soldier's Peak don´t appear in the map and when i want to talk with Shale the game crashes. I try to download the DLC again but i can't, i need to pay for download again...

Something rong in my online profile maybe?

#770
Titius.Vibius

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BobbySandrosa wrote...

My DVD key doesn't work. When I entered the code in the installer it said that it was invalid. Does anyone know what is going on? Thanks.


Contact bioware or get a replacement immediately. Tell them that you can't use the serial number. Just bring your copy and receipt with you.

#771
MARLIBO

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is anyone able to tell me how i can just go explore the places i have already been too without paying more money for this crap game ? it seems like this game was not ready and should not have been sold . IT ALSO SAYS NOTHING ON THE PACKAGE ABOUT HAVING TO PAY MORE MONEY TO JUST GET OUT OF THE CAMP ....NO WONDER THE PEOPLE IN THE SHOP SAY YOU CANT GET REFUND AFTER ITS OPEN BECAUSE THE GAME IS **** ! NOT TO MENTION PAYING MORE MONEY FOR ANOTHER CITY WHATS THE POINT IF YOU CANT EVEN GO BACK TO THE ONES YOU ALREADY PAID FOR WHEN BUYING THE GAME IN THE FIRST PLACE ....SO FFS SEND THE KIDS BACK TO SCHOOL AND GET SOME PEOPLE WHO ARE AWAKE TO TAKE A GOOD LOOK AT THIS GAME .....HUNDREDS OF PEOPLE WHO CANT EVEN GET THE GAME TO WORK AND THEY DONT EVEN GET A REPLY FROM BIOWARE / EA ...WHATS WRONG WITH YOU PPL ???????

Modifié par MARLIBO, 18 décembre 2009 - 09:28 .


#772
Teufelhunda

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Yeah my screen going blank is my problem. I've tried to install new drivers but I keep getting failed installs. I formated my HD last night, and I'm going to finish everything up today. Maybe that will fix it.

#773
dabko

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hey guys i need help in the daupdater i bought the dlc and have them but the daupdater get error when i start to open a dlc

#774
Gorath Alpha

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Teufelhunda wrote...

Yeah my screen going blank is my problem. I've tried to install new drivers but I keep getting failed installs. I formated my HD last night, and I'm going to finish everything up today. Maybe that will fix it.

Did you answer anywhere what BRAND of power supply you have?  It is very important, with a video card that draws the kind of power that yours does. 

There's no answer in your separate message thread on the problem:

social.bioware.com/forum/1/topic/58/index/458574

There are about a dozen brands of PSUs that are dependable for quality.  I had six memorized at one time, but now I can only name five, sorry: Enermax, Fortron, OCZ, PC Power & Cooling, and Sparkle (which is another Fortron brand).  .  

There's no way that I can connect your problems with any requirement to reinstall Windows, only with power problems

Gorath
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Modifié par Gorath Alpha, 18 décembre 2009 - 12:31 .


#775
Living4Creation

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I wanna start out by saying that i do not have either any mods or patches installed or downloaded, i have only the original game!



The game has been running perfectly until now when im trying to get out of Lothering. I have done all the quests and the only thing left to do is leaving Lothering.

But when im trying to change area (Area Transition) nothing happens. I cant click to get out of Lothering. What am i supposed to do? I know i am trying to get out at the right place, so that's not the problem.



I've read the forums but all issues are based on them having a mod or similar. I feel extremely annoyed at the moment because i want to continue playing. Please help me :(