Aller au contenu

Photo

Where to Find *Official* Dragon Age: Origins PC Game support


  • Veuillez vous connecter pour répondre
2193 réponses à ce sujet

#801
Tony Wazz

Tony Wazz
  • Members
  • 4 messages
Hello,

 This is a very great game. I very much enjoy the story line and depth of the characters and story/subplots, as well as the moral choices the game brings us to. The look and play of the game is really impressive.

However, I would like to mention two issues that I have been dealing with. The first is the Character Creator conflicts with the game .exe. I installed the creator (not knowing exactly what is did beyond creating characters) after I installed the game. This made the game short cut and application from the game subfolder launch only the Character Creator. I had to reinstall the main game to get it to launch the game and not the Character Creator. WHen I uninstalled the Character Creator, it also uninstalled the game. I had to, again, install the game a third time. The game and the creator should probably have a different file tree to prvent this, is not distinctly different folder/file names.

The second is after having to reinstall the game (installed a total of three times as mentioned above) the downloadable content is no longer allowing me to use the game because of some authorization issue. This occurs even after I log into my account, both through the game, and through the boards. I have ONE account, so there is no confusion on logging into a different account. The support help asks that I log into the SAME account as I have the downloadable content, which is simple enough as I have only ONE account, yet this doesn't seem to work until I do this a bunch of times, restarting the game and the web page until the 'authorization' finally takes. 

Please, take the time to resolve this issue, as I really do enjoy the game and would like to play it without having to fight authentication issues for use of the game I own. 

If there are any questions, please send me a message on this account.

Thank you,

Tony Wazz

#802
Teufelhunda

Teufelhunda
  • Members
  • 24 messages

Onamah wrote...

Ok, i found Microsoft Visual C++ 2005 Redistributable.
Is that the one i need to remove? And after that i go to microsoft.com and download what you said?

What about the motherboard updates and chipset drivers? What is that?

Sorry if this is too many questions.


yes that is it. and download .Net.

As far as you motherboard, who makes your motherboard (should show up when you turn you computer on), and go to their webiste and find the kind of motherboard you have, then download the drivers for that if they are more recent than the ones you have.

#803
Gorain the Great

Gorain the Great
  • Members
  • 21 messages
I run ver. 1.02. My DLC will d/l appropriately but won't install (terminal install)Posted Image. I contacted "support" a month ago and just get the runaround. Not conviced they thoroughly read my email as they seem to overlook issues.
 
Still no resolution. "GIVE US YOUR MONEY" then finee!Posted Image Would like to receive what I paid for1Posted Image


Good game graphics/storyline, but support is pathetic.Posted Image

#804
darrenwastestime

darrenwastestime
  • Members
  • 3 messages
http://img.photobuck...a36098e9a36.jpg

Anyone have this problem? So far it's only happened in the Korcari Wilds, but I haven't progressed past this part of the story so I don't know if it persists elsewhere. Obviously, it makes the game unplayable. Updated to latest patch, lastest video driver (195.81 nvidia). Nvidia geforce 9500m gs.

Modifié par darrenwastestime, 22 décembre 2009 - 03:32 .


#805
Askio

Askio
  • Members
  • 33 messages
All right, I have a serious problem. I just bought this game for the PC, since I heard it was a very good game, and installed it recently. However, the game won't even start for me. Every time I try, my computer reports that it simply stops working. Here is the error sheet.



Problem Event Name: APPCRASH

Application Name: DAOrigins.exe

Application Version: 1.0.9353.0

Application Timestamp: 4ab2529e

Fault Module Name: DAOrigins.exe

Fault Module Version: 1.0.9353.0

Fault Module Timestamp: 4ab2529e

Exception Code: c0000005

Exception Offset: 000153f0

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Information 1: f15d

Additional Information 2: 2b7c4060147cae361015af865999c601

Additional Information 3: e752

Additional Information 4: 85e7882c9fcc6b89dad6179ef99a2a0e



From what I can tell, it seems to be a corrupt execution file for the game, but I don't know why it got that way. Can anyone help me out?

#806
Guest_Oceanstarlet_*

Guest_Oceanstarlet_*
  • Guests
can someone help please? I dont know how to get to the tech support areas forum? i have wardens keep, its downloaded ok, but it never installs? any help to this please would be well appreciated, thanks,

#807
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages
Askio:

What are the details about your game system, please?  All pertinent components, drivers, OS, etc.

~~~~~~~~~~~~~~~~~~~~~~~~

Oceanstarlet:

You mean the Web Site's "Help" forum, is what you have to mean.  This place is MISNAMED as a "Tech Support" place, when there are no techs here, just other gamers.  If I have guessed correctly, go here:

social.bioware.com/forum/1/category/6/index

Gorath
-

Modifié par Gorath Alpha, 22 décembre 2009 - 11:47 .


#808
Knal1991

Knal1991
  • Members
  • 734 messages
The dlc content still does not show in the tabs, and I tried the automatic download and install option, how do I know this works, should it show in the tab anyways?

#809
Darbaby

Darbaby
  • Members
  • 7 messages
Great support people!

The no mouse or character control issues were solved simply by switching "pointer trails" off in windows. I now have a full functioning game. Thank you to everyone that replied. All good advice.

#810
Askio

Askio
  • Members
  • 33 messages
Here you are.





Hardware



Processor: Intel® Core™2 CPU 6600@2.40 GH

Clock Speed: 2399 MHz Physical 3.24 GB



Display Adapter: NVIDIA GeForce 76 VRAM: 256MB

Driver Version: 6.0.1.5789





Software:

Operating System: Microsoft Works Vista Ultimate





This is my main system. I've tried on other computers in my house as well as to no avail.

#811
sciamhach

sciamhach
  • Members
  • 1 messages
 

Modifié par sciamhach, 23 décembre 2009 - 11:17 .


#812
Sir Chris XV

Sir Chris XV
  • Members
  • 1 messages
I login to my account and can't access downloadable, paid for, content... I must use my PC with the game installed... No problem, I just disconnect it and drag it somewhere with a fast internet hookup... BS! Now, I do, and weeeee, because I logged in without my PC/GAME installed... I have no registered game? No nothing... I may return my game, refuse the Visa payment, and get a new copy. Thats lots faster than dealing with support that doesn't exist. STOP SCREWING THE CUSTOMER!!!

#813
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages
Chris, we aren't EA here. Bioware has no tech support staff anywhere; most definitely not in this forum, so your diatribe is wasted. This is a user to user forum. There is a Help Forum for the Web Site, and it is the Web Site that you are dealing with when the subject is DLC. Maybe one of the Bioware staffers working on debugging the web site will take pity on you, if you are halfway polite.

Gorath


#814
MOTpoetryION

MOTpoetryION
  • Members
  • 1 214 messages
yep

#815
vinylseducer

vinylseducer
  • Members
  • 1 messages
any one know how to fix this problem.. the game loads up ok but in the main menue the text is missing.. im running celeron 2.66ghz cpu, 1 gig mem and nvidia fx5200 252mb...

#816
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages

vinylseducer wrote...

any one know how to fix this problem.. the game loads up ok but in the main menue the text is missing.. im running celeron 2.66ghz cpu, 1 gig mem and nvidia fx5200 252mb...

If you aren't Trolling that trio of components in here like some sort of P-II with 128 MBs and a Rage Fury 4 MB, you are just plain blind.  Just look at the System Requirements, then please come back when you have a system newer than seven years old (OR EVEN OLDER).  Thank you.

Gorath
-

Modifié par Gorath Alpha, 23 décembre 2009 - 09:39 .


#817
Bagenholt

Bagenholt
  • Members
  • 174 messages

Gorath Alpha wrote...

vinylseducer wrote...

any one know how to fix this problem.. the game loads up ok but in the main menue the text is missing.. im running celeron 2.66ghz cpu, 1 gig mem and nvidia fx5200 252mb...

If you aren't Trolling that trio of components in here like some sort of P-II with 128 MBs and a Rage Fury 4 MB, you are just plain blind.  Just look at the System Requirements, then come back when you have a system newer than seven years old.  Thank you.

Gorath
-


Now now my dear. No need to be so vindictive ^^b

#818
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages
I really hate Geforce FXes. most especially the atrociously bad 5200s, and it's a stupid Celeron also! I did say Thank You, and I have edited in a "please", so get off my case.

                         Terrible old Crap!

It seems as if the bugs and mice in the woodwork crawl back out when new games are released.  The Geforce FXes are like roaches, and keep slipping back into the light from whatever dark hole they have been hiding in lately.  There is an interesting, although now seriously diluted, article on Wikipedia about this '03 nVIDIA disaster generation.  Where the GF3 / GF4 Ti cards (a generation older) had been excellent Dx8 video devices, the FXes started out not even as good at Dx8 as the GF4s had been. 

nVIDIA advertised them as Dx9 cards when they were not, and only handled the SM2 shaders poorly.  It does surprise me at this date to see them resurfacing with regard to Dragon Age.  The last time I saw much of a stir regarding the things was when NWN2 was new.  I can't recall any similar occurrence after The Witcher's release.  They really should all have been destroyed when new, they were horrendously bad. 

That was over six years ago.  ATI had the Dx9 market to themselves, and the top level of performance overall as well (and held it until the Geforce 8800 came along).  Instead of Dx9, the FXes had its own independent shader engine, of nVIDIA's design, to handle Pixel Shaders.  The new engine included its own low-level understanding of both Dx8 and Dx9, and so it's not quite accurate to say that all of the FXes were "emulating" Microsoft's shader functions, but the very slow performance had the same effect. 

Not that long after its release, the FX 5800 Ultra was withdrawn.  It had been a disaster.  In order to add a better Dx8 capability, two new FXes were rushed to market.  The FX 5700 combined the Dx8 shader functions from the GF4 Ti-4200 with an improved version of nVIDIA's new shader engine, but still couldn't come close to the SM2 performance of the worst Radeon Dx9 card, the 9600 SE (which in time was cloned as the Radeon X300). 

The FX 5900 did the same thing as the 5700, at a higher core speed, with faster VRAM.  It may have bested the 9600 SE, but not the 9600 Pro, (which left the entire 9500 Pro to 9800 XT upper end without any competition in Dx9 shader processing.  FYI, the Radeon 9600 should have carried the "n400" performance code).  Near the end of the FX generation's lifetime, there was an FX 5950 Ultra with a boosted core speed, very fast VRAM, and enough performance to almost match the Radeon 9700, at something like three times its cost. 

When Half Life was released, Valve made great fun of the FXes in various public game demos and promotions, but nVIDIA went blithely ahead making exaggerated claims for their FXes.  Nevertheless, they lost literally million of dollars that year and the next because of those terrible video cards.  The Geforce 6000 generation did have the Microsoft SM2 Pixel Shaders, and SM3 as well.  What they didnit have was anything close to the same number of shader processors that ATI was including in its cards.  The 7000 generation cards were more of the same in that regard. 

The FXes started showing their poor quality in Half Life, and then when Oblivion was released, they proved their uselessness.  Dx9.0"b" is the basic SM3 pixel shader level (the Radeon 9000 Dx9 cards had Dx9.0"a" shaders, SM2).  FXes are even worse with SM3 than they were with SM2, and smart game developers will use in-game filters to cull the awful things out, same as they should to eliminate Intel's assorted crap. 

DA: O requires the Dx9.0b shaders for small texture (9.0c for medium and large), and apparently the game fails to filter out FXes by name, or with an SM3 test of some sort, while FXes aren't up to handling the game, not even that FX 5950 Ultra could do so properly (nor can any of the Radeon 9000s do so).  It does filter the old Radeons out, and ought to catch the FXes as well, but the FX cards' own defects apparently cause the loss of some visuals in the game, making play impossible anyway. 

Here is the most common, and also worst, FX of them all, compared to the proper DA: O minimum Geforce:

http://www.gpureview...1=153&card2=182

For games with a lot of shaders programmed into them, which included Oblivion to lead it off, NotTheKing developed a comprehensive video card ranking list.  The same general patterns in the card rankings held for NWN2, Mass Effect PC, and The Witcher, as each of those arrived. 

- NVIDIA GeForce 6600
- ATI Radeon 9600 XT   
- NVIDIA GeForce FX 5950 Ultra  * 
- NVIDIA GeForce FX 5900 Ultra   *
- ATI Radeon X600 Pro 
- NVIDIA GeForce FX 5900  *  
- ATI Radeon 9600 Pro   
- ATI Radeon X600 Vanilla 
- NVIDIA GeForce FX 5700 Ultra  * 
- ATI Radeon X1550 (renamed X1300, slightly retuned), should not have been named as supported
- NVIDIA GeForce FX 5900 LE, XT  * 
- ATI Radeon X600 SE 

(The asterisks represent cards that need the OldBlivion replacement launcher, and the 5200 isn't good enough, even with that help.)

Gorath
-

Modifié par Gorath Alpha, 23 décembre 2009 - 10:23 .


#819
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages
I also really hate not being able to delete these system-created dupes that pop up from time to time here!

Gorath
-

Modifié par Gorath Alpha, 23 décembre 2009 - 09:43 .


#820
Silverslipper58

Silverslipper58
  • Members
  • 3 messages
Your posts after my question, Gorath Alpha, answered my question sufficiently. Thank you.

#821
Gorath Alpha

Gorath Alpha
  • Members
  • 10 605 messages
Hi, Silver!

Did you have a similar question to Vinyl Seducer's and I've already forgotten the question since?

No way of finding out easily.  This is a large thread, and six days is a very long time to wait to offer any comment.  I hope I wasn't too harsh at the time, but as noted above, I have strong feeliings about the FXes.  If you care for more details, you are welcome to PM me.

Gorath
-

Modifié par Gorath Alpha, 23 décembre 2009 - 03:31 .


#822
superkyle99

superkyle99
  • Members
  • 1 messages
whenever i open the program i get a message from Microsoft windows that Dragon Age: Origins has stopped working it give no explianation to what the error is and when i click "check online for a solution and close program" nothing happens the problem detials are these
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DAOrigins.exe
  Application Version:    1.2.9393.0
  Application Timestamp:    4b170f79
  Fault Module Name:    PhysXLoader.dll
  Fault Module Version:    6.0.6001.18000
  Fault Module Timestamp:    4791a783
  Exception Code:    c0000135
  Exception Offset:    0006ecfb
  OS Version:    6.0.6001.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    9d13
  Additional Information 2:    1abee00edb3fc1158f9ad6f44f0f6be8
  Additional Information 3:    9d13
  Additional Information 4:    1abee00edb3fc1158f9ad6f44f0f6be8

I have no idea what to do please help

#823
MingWolf

MingWolf
  • Members
  • 857 messages
@superkyle99

You would likely need to download the latest video card drivers from Nvidia.

#824
Tholgren

Tholgren
  • Members
  • 1 messages
I have a question.  I purchased DA:O and registered etc., everything worked fine.  I purchased the downloadable content and again everything worked fine.  Now, for X-Mas I purchased a new computer... DA:O installed fine however my question is how can I get my downloadable content on this computer without having to re - purchase it?  (Copy directory?)  Any help would be muchly appreciated.  Thank you very much.

#825
Askio

Askio
  • Members
  • 33 messages

superkyle99 wrote...

whenever i open the program i get a message from Microsoft windows that Dragon Age: Origins has stopped working it give no explianation to what the error is and when i click "check online for a solution and close program" nothing happens the problem detials are these
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DAOrigins.exe
  Application Version:    1.2.9393.0
  Application Timestamp:    4b170f79
  Fault Module Name:    PhysXLoader.dll
  Fault Module Version:    6.0.6001.18000
  Fault Module Timestamp:    4791a783
  Exception Code:    c0000135
  Exception Offset:    0006ecfb
  OS Version:    6.0.6001.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    9d13
  Additional Information 2:    1abee00edb3fc1158f9ad6f44f0f6be8
  Additional Information 3:    9d13
  Additional Information 4:    1abee00edb3fc1158f9ad6f44f0f6be8

I have no idea what to do please help



I had the exact same problem. Here's what you do. If you can reach the start up menu (you know the one that you see when you first put in the disk, click the shortcut, etc), and has all the options like play game, support, documents, etc, but when you select play the game, it crashes, this will work, I almost gurauntee it.

Instead of selecting play, go to settings. Select visual settings for the game. Odds are the box will have the mode "Full Screen Mode" checked off. This means it is active. Deselect the "Play Full Screen" mode, and save your settings. This should allow you to start the game without problem. And once you get back into the game, you can change the settings back to "full screen mode" without any issues from my experience. You just have to make sure full screen mode is off every time you start up the game from that first menu. Hopefully this helps you out.

Modifié par Askio, 24 décembre 2009 - 02:29 .