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Where to Find *Official* Dragon Age: Origins PC Game support


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#1226
Cais76

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Need some help, I keep getting the following error message when I try to install patch 1.02.

"An error occured applying the 1.02 update to your version of Dragon Age: Origins. [36]"

And in a seperate window, there is a black box with green writing that says:

"Running External Installer for 'RT Patch'... This may take a few moments -36"



Any ideas what this is? The green status bar at the top stops at around a fourth of the way through and doesn't go any further.



I have tried to find help on the forums but I don't want to uninstall the entire game for fear that I will screw it up even more. I would really like to play the Return to Ostagar section. Can anyone help me?

#1227
alleTiger

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Now my problem is probably mentioned like 243554621 times in this thread but I really cant be assed to read this whole thread until i find the answer so I will just post my repeated problem.

My game dies all the time, it shuts down and the infamous Windows Pop-of-doom window appears (Send, Don't send etc, and as we all know pressing Send is just a fake way of Microsoft showing that they really care.) and then I'm back at my desktop.

I got the latest drivers for my graphic card and I think I got the latest drivers for my AMD Athlon 64 X2 Dual as well... however here is my hardware:
Amd Athlon 64 X2 Dual 5600+ 2.91 Ghz, 3.25 GB RAM
Nvidia Gefore 9600 GT, 512 mb

I would really appreciate if someone can answer this, please!

EDIT:
Oh and I do have the latest patch for the game.

Modifié par alleTiger, 30 janvier 2010 - 08:05 .


#1228
The_Diversion

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@ Cais76, if you are using vista or windows7 then the probably may be very easy. Save the patch .exe file onto your computer, instead of clicking on it to launch it, right click on it and click "Run as administrator" and wait for it to install, let me know if this works or not.

#1229
The_Diversion

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@ alleTiger, sometimes this like many other cases has to do with your C++ library being out of date or some files corrupt. Try uninstalling both all of your C++ 2005 and C++ 2008 files and wiping them all traces of them from your computer including your registry. Then go to microsoft.com and re-download and install both C++ 2005 and C++ 2008, once you are done with that, run windows update to make sure you get the newest versions of C++.

#1230
alleTiger

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@ The_Diversion

I did, still the game shuts down. I hope Bioware will come out with a patch for this...

#1231
Arryngow

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The_Diversion wrote...

@ Cais76, if you are using vista or windows7 then the probably may be very easy. Save the patch .exe file onto your computer, instead of clicking on it to launch it, right click on it and click "Run as administrator" and wait for it to install, let me know if this works or not.


Nope. I've been having that same problem for months (ever since 1.02 came out). Still cannot get it to patch and running in Admin doesn't make any difference.

#1232
slayzer69

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Maybe some one can help me here, I have already gotten through all the areas except Denerem i have Andrastates ashes yet when i go to redcliff Ban Tigen isnt there to give them to so that i may awaken the arl. Some help wouold be apreciated

Modifié par slayzer69, 31 janvier 2010 - 12:02 .


#1233
dmaark07

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I currently got Dragon Age: Origins. I installed the game with no problems, but when I load up the game in the Main menu there is no text. It just shows transparent boxes.  I can click on the boxes and the top one starts a new game a believe but once I get to the Character Generate screen it just has a bunch of transparent boxes and I can't figure out what is what.  If anyone could help me with this issue so I can play the game that would be amazing.

#1234
Aesir84

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anyone experiencing a bug with the genlock necromancer in rto that cause the quest to become broken?

#1235
triasic

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Has anyone experienced a bug when (even after starting a new game) you get to the camp and after you leave with your party you arrive with no companions?



I've done everything I can think of to resolve this in including starting a new game and I keep getting the same errors when I go to and then try to leave my camp with my party. :(

#1236
MrStorf

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The_Diversion,

I tried your suggestion of completely removing and then reinstalling C++ 2005 and 2008. Unfortunately, I didn't notice any changes in gameplay.



Another clue I ran into is that the same problems in movies occur within the Character Creator program as well. I'm not sure if that's at all useful information.

#1237
Luralit

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I have problem: textures shivers in game, especially on joints. Also on water edges (in Redcliff i can see square areas, parts of water). It's everywhere (in all locations). I have license game and this bag i see on different systems, not only on my PC. Maybe, problem in disc, but it license! Somebody has such problem?

#1238
solfoti

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How am do i update my c++???? i tried to download from microsoft but i am not sure if i did it correctly....

The_Diversion wrote...

@ solfoti, you may have some driver issues, try updating your computer with the latest video card drivers, update your C++ 2005 and 2008 editions, and if you downloaded it from a Digital Distribution site make sure you downloaded all the files correctly. In the meantime if you still have problems would you mind posting up your specs for your comp?



#1239
solfoti

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ok. my specs are

processor Intel® Core™ i& CPU 920 @ 2.67GHz (8 CPUs), ~2.8GHz

3070 RAM

DirectX 10

NVIDIA GeForce 9600 GT

2286 MB

#1240
BadJustice

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I keep crashing while loading in the Korcari wilds (or whatever its called).
I need help!
I am Currently re-installing the game in another folder to see if it can fix it.

#1241
Vartap

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Really horrible this: I've been playing tonight for two hours and got four application crashes. How is this motivating to keep on going on?!

#1242
Garothian

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I could use some advice aswell.  A few days ago, I was playing Dragon
Age just fine.  The next day, I do a full-system reset, resetting
everything on my computer back to the day I got it.  Now after
reinstalling it and Directx, when I try to play Dragon Age, it says it
cannot detect a graphics card, even though I've not messed with the
graphics card at all.  I've already tried reinstalling and such. I would
appreciate any advice i can get. (my comp is a laptop w/ Vista)
 System
Info:

Model: HP Pavilion dv2500 Notebook PC
Processor: Intel® Core™2 Duo CPU     T5250  @ 1.50GHz
Memory(RAM): 2038 MB
System Type: 32-bit Operating System

#1243
triasic

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@Garothian

Do you have the most recent video drivers for your video card? That may have something to do with it. I'd also suggest making sure that you have the drivers for your motherboard. I know I had a problem long ago with another game because I didn't have the drivers installed after I did a full system reset.

I'd suggest getting the most recent drivers for your video card. If you do decide to update your video card I'd suggest making a system restore point just in case you make a mistake. I'd also suggest installing Driver Sweeper downloads.guru3d.com/Guru3D---Driver-Sweeper-%28Setup%29-download-1655.html. This will get rid of all of the left over files from your previous video driver.

To really make sure your new drivers work properly I'd suggest doing this. (Totally up to you though.....)

-download your video drivers

-right click on My computer and go to properties

-Go do device manager

-Locate Display adapters (this will also tell you what video card you have so you can get the correct drivers)

-Right click and uninstall

-You should restart in safe mode and use Driver Sweeper
   -Go to start>run and type in msconfig and go to the Boot tab and click on safe boot and reboot

-Run Driver Sweeper and then run msconfig again and untick the safe boot option and reboot again
   -A menu will come up and you want to select the Display checkbox and it should do everything else for you, just    accept to delete the left over files from the previous version of the video card

-Run your Driver software and update your video card and try again

#1244
Garothian

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Alright, I'll try this out within the next few days and I'll bookmark the page for future reference if something were to happen again. Thanks for the response, I appreciate people replying to my problems stemming from low computer knowledge.

#1245
triasic

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@Garothian



No problem. I found this information out awhile back.

#1246
jansenjoen

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@the_diversion



thanks for the reply.. ill try doing what you said..

#1247
Slayja

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I logged on this weekend and noticed Alistair and Sven were naked.:crying:  Alistair had the Warden armor from the Warden's Keep quest and Sven had all of the Blood armor.  The keep was also gone from the map.  I downloaded the update and on one of my files, the armor was back, but on my main file, still no armor nor keep.  I went to the campsite and the quest was there for Warden's keep, but it still said I had completed it. I went back to the keep and went all the way through it and didn't run into anything until the torture chamber, there was a lone warden undead mob, I killed it, got my 2 xp, and still nothing.  How do I get the keep and armor back?

#1248
Kepha

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Slayja, you've been hit with the Mising DLC glitch. See my DLC In Game Errors FAQ for more details on the issue and instructions on how to get your game back into a good state.

Modifié par Kepha, 01 février 2010 - 06:31 .


#1249
Psycho Drake

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I've got the same problem as many people here. I've bought DO in november, redeemed promo code for "stone prisoner" and happily passed the game. Now i;ve decided to replay it, BUT in my profile there is no mention about that i have redeemed the promo code, my downloaded content marked as illegal(or some kind of), and i can't, of course, redeem my promo code again. What the hell?

#1250
Kepha

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Psycho Drake, does The Stone Prisoner still show on your Registered Game Promotions Page?



If so, likely the problem is just with the Dragon Age Origins Content Updater Service. Try manually starting it before you launch the game.



1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER

2.) Locate the Dragon Age: Origins - Content Update in the list of services.

3.) Right click it and select START



If it doesn't start or is missing there is more troubleshooting information available in section 3 of the Redeemed DLC Troubleshooting FAQ