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Where to Find *Official* Dragon Age: Origins PC Game support


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2193 réponses à ce sujet

#1451
ErnoDykman

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I can't transit from one area to another. When I right-click nothing happens. Please help, how can I fix this?

#1452
Raven.Nyte13

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I had to reinstall windows, but my saves were on another drive, now it wont let me play my game, it keeps saying that I am unautorized

#1453
Kepha

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Raven.Nyte13 wrote...

I had to reinstall windows, but my saves were on another drive, now it wont let me play my game, it keeps saying that I am unautorized


See Section 5 of the DLC In-Game Errors FAQ

#1454
Wanginz

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game shuts down with vista when i get to s certain point, its like 15 mins into the game with any race/class it just shuts down and says "dragon age origins has stopped working" any thoughts??

#1455
DaRorschach

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awesome the new patch solved ALL my problems

#1456
Gorath Alpha

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Wanginz wrote...

game shuts down with vista when i get to s certain point, its like 15 mins into the game with any race/class it just shuts down and says "dragon age origins has stopped working" any thoughts??

Can't do anything at all without the missing information! 

Preliminary diagnostic information

PCs are not *anything* at all like game console systems.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and requiring that warning labels be attached to game boxes for those games that have serious requirements. 

In case you have misunderstood how to evaluate your PC compared to that game box label, we have to start from here.  Please fill it all in (if you have a problem with that, and are in the DA: O Social Sites' forums, do a search for "Basics" without the quote marks).  

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Win7, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024 ? )
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD, so answer which of them you have)
Video Card Model: (examples) Radeon HD 5670 / Geforce GT 240
Video Card Driver Version: Catalyst ?.? / Nforce ??.??
 . . (use the numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

(And this is only for the raw hardware variations.  Potential software conflicts are far more likely to be game play problems, and developers cannot test for all possible program loads.)

#1457
Uluwen

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Have exessive lag and "Dragon age has stopped working" at all video settings. I'm pretty sure my comp. meets the minimum spec requirements. Any help would be greatly appreciated.

System:

Operating system: Microsoft® Windows Vista™ Ultimate Service Pack 2
CPU: AMD Phenom™ 9600 Quad-Core Processor ( 2.3MHz)
Physical Memory: 8GB
Video Card: ATI Radeon HD 4650 512MB DDR2 Driver version: 8.600.0.0 Catalyst ver 09.4
Video Card total available graphic memory: 3579
Video Card shared system memory: 3076

Modifié par Uluwen, 10 mars 2010 - 11:04 .


#1458
godmarskronos

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Hi there all,

I have an issue where no DLC content is shown as available when i'm in the game. Has anyone had this problem as well? I have the latest patch...

***never mind...the tech help forum here is amazing....just couldn't find what i was looking for fast enogh....tanks all!

Modifié par godmarskronos, 10 mars 2010 - 11:50 .


#1459
KrystleH69

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I just finished the Landsmeet, followed up with Redcliff Village. No problem with either. Cleared out Redcliff castle, went through the dialogues, but oddly enough whenever Alistair (who is no longer available for my party, probably because of choices made at Landsmeet) speaks, there's no character there! OK minor enough glitch. Went through the CS for the march against the Darkspawn and ended up in a very weird background with Arl Eamon. Not a lot of conversational choices but I can't go anywhere! There's nothing to navigate by as the entire screen, with the exceptions of my character and the Arl, is some weird orange and brown mishmash. The maps says Denerim, but there's no buildings, streets etc.

I had no idea how to "fix" this so I went back and did the Landsmeet over again. I am hoping by making a minor choice difference i can avoid it happening again.

#1460
KrystleH69

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Ok I am having major problems now with the Final Battle. No matter hwat course of action I take at Landsmeet (Anora Queen, Anora marries Alistair) when I am done Alistair is no longer found in my party selection. He's also unseen, yet speaks, at Redcliff Castle. More dismaying however, is after the cutscenes of the army mobilizing to march on Denrim, my character ends up next to Arl Eamon and Riordan, floating in space, with no recognizable or logical background. Literally floating in midair, in a strange burnt orange world. How do I fix this? I have downloaded and installed the latest patch 1.03 for PC

#1461
KrystleH69

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Does anyone else have trouble contacting EA tech support, or even with being asked repeatedly for yoru username/password after already logging in?

#1462
Kepha

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KrystleH69 wrote...

Ok I am having major problems now with the Final Battle. No matter hwat course of action I take at Landsmeet (Anora Queen, Anora marries Alistair) when I am done Alistair is no longer found in my party selection. He's also unseen, yet speaks, at Redcliff Castle. More dismaying however, is after the cutscenes of the army mobilizing to march on Denrim, my character ends up next to Arl Eamon and Riordan, floating in space, with no recognizable or logical background. Literally floating in midair, in a strange burnt orange world. How do I fix this? I have downloaded and installed the latest patch 1.03 for PC


Have you used the console to add/remove party members?  Its been known to cause the march to Denerim to get screwed up, as well as other problems.  There's really no fix, other then to go back to before you used the console.  But you can use the runscript zz_cli_debug to trigger the City Gate Assault.

Modifié par Kepha, 11 mars 2010 - 04:45 .


#1463
G1ganotosaurus

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NKato wrote...

Evidently there is ONE problem here with Bioware having been acquired by EA.
Lack. Of. Transparency.
Dragon Age is great and all, but it seems that EA is only interested in the product and not SUPPORTING the product.
You people now disgust me. Get out of the industry while you still can save your resumes.


Nice to know us console owners aren't the only ones being ignored. WTF Bioware?

#1464
DarkPhoenixHalliwellPrime

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Does anyone have problems with the game not showing the mouse pointer in any of the game's screens?????

#1465
Gorath Alpha

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Invisible pointers are usually caused by the "Mouse Trails" function in Windows.

#1466
Goyomodo

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Patch 1.03 is very flaky for me on Windows 7, almost unplayable. I weep if this is what the expansion will be like.

With 1.02 I did have issues with "long load times", but it was otherwise very, very reliable and consistent. With 1.03 instead of load lag the game simply crashes with great frequency (I never crashed once on 1.02).

When 1.03 is not crashing, there are clearly CPU or GPU issues where I very frequently (like, after almost every battle) experience bad frame rates and up to 10-15 seconds lag when changing focus from one party member to another, doing a quick save, starting a new dialog, whatever. At these times, party members often get stuck and refuse to follow even when there are no obstacles to navigate around. While this happened sometimes on 1.02 (usually right before load lag kicked in bad), in 1.03 it is a problem pretty much all the time.

As a final bit of salt in the wounds, stealing on 1.03 often reports "Success" but in fact no new money or items show in inventory afterward. When this happens, there is no corresponding "Items received" or "Received $" indicator, which is what prompted me to test more carefully. Stealing is clearly not working in these cases. It does work sometimes, but not every time it should.

AMD Phenom Quad 2.2GHz, Nvidia 8800 GTS, 4GB RAM.

Added info: Windows 7 Ultimate 32-bit (so while 64-bit users clearly have bigger problems according to their posts, that's not the problem here). I've seen some other bugs too now. Mages with a tactic of casting Mass Regeneration based on ally mana/stam levels often get "stuck" casting it. Their portrait indicator shows they start casting, but it never actually fires unless I select themage and click on the quick bar icon to force it, and they'll use no other tactics until I intervene. Doors sometimes won't open /at first/, but they will if I simply wait for awhile (30 seconds?) so I'll attribute that to the more general CPU issues. Once when adding Sten to the active party after camping him for a bit, he gained 2 levels but was given zero additional points for attribute gains instead of the 6 he should have. Have only seen that bug once, most level ups work fine.

My final verdict: will not be purchasing the expansion for at least 1 year, if ever. :(

Modifié par Goyomodo, 19 mars 2010 - 08:36 .


#1467
rarebreed4320

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ok im pretty pissed off now because i bought return to ostagar went to download the patch for it and i got error 36... now that the new patch came out i was hoping that i could download IT and that it would solve that issue but i just got the same error 36 again.. this is really annoying and would like any help to get past this error 36 issue so i can play return to ostagar

#1468
DePhoegon

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RageGT wrote...

Well, I just paid R$ 140 for the CE, (about USD 80!!!) and I cannot download the game because the fraking EA Download Manager keeps giving me script error! Please, can someone help? There's no EA support whatsoever.. I hate EA... man, bioware do chose the worst publishers around.. Atari then EA.. argh...

Running on Win 7 ultimate 64 - 8GB RAM - over 600 GB free space

the message when trying to open the downloader:

Alert Box: Script Error
"An error has occurred in the script on this page:
Line 1
Char 125
Error: Object doesn't support this property or method
Code: 0
URL: file:///C:/Program%20Files%20(x86)/Electronic%20Arts/EADM/html/commandCenter.html
Do you want to continue running script in this page? Yes / No

No matter what, after each click another of this shows up! Please help? I run a top updated system but apparently something is missing...


This is why I do not buy anything Digitial without some form of a disc being sent.  The only things that could be guessed from this is.
1. reDownlaod the manager,
2. Be sure that ya OS is up todate, and that any of your client/server software is uptodate. (Easy to update windows and also .Net {client/server software, primary}
3. Check that any background program does not interfer.
4. Check internet explorer settings, What ever the program is that is default for your system.

#1469
MultiTask

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Hey ya'll - just finished and realised my palyer data stopped updating at level 14 !!!



I can login fine - but my points do not update even tho my player profile states I have 755 points available...



Please advise..




#1470
MultiTask

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Hey please advise:



Just finished the game and noticed that my points stoppped updating at level 14 for some reason!



Player profile in the game shows I have 755 points available to spend, yet my online data shows "0"



What do I do here...

#1471
Guest_Maviarab_*

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Common issue Multi, will sort its self out after a few days.

#1472
MultiTask

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i get error: unable to connect to online storage servers

#1473
MultiTask

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Maviarab wrote...

Common issue Multi, will sort its self out after a few days.


I wish - last update was in January.... :(

#1474
Wrygrape

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Since 103 came out, I am back to just randomly crashing ever 15-30 minutes (Windows 7 Ult, x64). I wish there was a way to roll back to 102.

#1475
Gorath Alpha

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Wrygrape wrote...

Since 103 came out, I am back to just randomly crashing ever 15-30 minutes (Windows 7 Ult, x64). I wish there was a way to roll back to 102.

There is.  Windows' own "Restore".