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Where to Find *Official* Dragon Age: Origins PC Game support


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#1526
darkizzle

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I'm one of the more fortunate few it seems. Have experienced no random crashes whatsoever, just a few that were totally my fault. Loading is fixed as well. I suffer from near unbearable lag though well into big battles that doesn't go away even after until I restart the game. Even when there are no battles lag just gets worse over time, as if the game doesn't know how un-tax the machine, resources just goes up but never down.



Windows 7 x64

Geforce 250GTS

6 GB ram DDR2

#1527
Lycanus

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Hey,

I am having some trouble. I just bought DA:O and installed it. So far the game itself runs fine but I can't access the online servers for some reason. I created both a Bioware network and EA account, but whenever I try to log on in the game it connects, gives the me the service agrrement (which I agree to) and then it tells me my password was incorrect and logs me off. It does this EVERY TIME! I can't connect to my online profile in-game to get my DLC and yes I have triple checked and I KNOW that I am typing in the right password because when I type in the wrong password it doesn't even attempt to connect. I can't find any trouble shooting help on any of the sites so can someone help please.
My system is Win 7 64-bit, intel i9 processor, and at least 8 GB of RAM.

Also, my Bioware account says I don't have game info uploaded for DA:O, if this is the problem how do I upload the game data if not through the game servers themselves? Please someone help.

#1528
mangosta71

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Kepha wrote...

Cyenna wrote...

I have a really annoying problem. Downloaded Wardens Keep and Return to Ostagar today. Haven't played for a while so had to download patch 1,03.
Problem is that "Return.." demands patch 1.02. Despite me already installing 1.03. Anyone else encounter this?


RtO should work with 1.03.  Right after installing Patch 1.03 I redownloaded all my DLC and RtO worked just fine.  However the in game error messaging is just a little vague, and there's probably some other installation problem and it just makes it seem like its the version.

Try clearing the Download Cache.  From the launcher, click Configure, then go to Repair and click "Clear Download Cache".
Then delete My Documents\\\\Bioware\\\\Dragon Age\\\\Settings\\\\Manifest.xml

If that doesn't get things working, try manually downloading and installing RtO (links and instructions in Section 4 of the Redeemed DLC Troublehshooting FAQ.  Even if the manual install fails, it gives better error messages.


I'm having the same problem.  None of those solutions worked.  I finally just got frustrated enough to uninstall the game and start from scratch.

#1529
Hellfurian

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I swear to the fraking maker...bioware you all suck the big fat yeast roll...what the hell is up with the graphics crashing out and all spell icons vanishing. I just got Oghren and well-hell....I guess you all know...you wrote this crap on your Simon Says Im certain...or do you all need a Speak-n-Say to tell you how to write programs. Top of the line PC here with no mods and I wish I had never heard of you all. I curse you all.

#1530
Glotarn

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Hey,



Add me to the list, had been playing DA:O again to get another char through before Awakening, was on 1.02, no problem. Got Awakening, it installed 1.03, cant play for more than 10min without it crashing. Am running Vista 64.

#1531
_ShadowHawk

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Normally I don't do "me too" posts, but having just had Awakenings crash on me three times (causing a reboot at least twice) during the first five minutes into the story, I've got to say I'm going to need a patch to fix this patch before I can play DA again.



I'm a bit bummed right now guys.

#1532
0ts0

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Oh, seriously! I got the disc today, installed it twice - doesn't work! On second attempt, a fresh DA:O install, but no, still no success when trying to play Awakening!

It doesn't say ANYTHING when installing, but soon I try to play the expansion, "Misconfiguration! Re-Install DA:O And Awakening". WTH, Bioware! I have digital deluxe (PC) and Awakening on disc, don't they match? What the *beep* is wrong? I really don't wanna download DA:O for another 5-9 HOURS!



Seriously, I havn't played it once, and it begins to epic fail right away! Good work Bioware, really good work!

#1533
0ts0

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And by reading everyone elses posts... don't release buggy products! You aren't Paradox ffs.

#1534
Warmare

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Looks like I'm not the only one with problems.. :) Here's mine:



I have DA:O on disc, just got home with my copy of DA:A and went to install it and a little screen pops up and says, "dragon age origins must be installed in order to install this disc. Please install and try again."



Uh...yeah. Been playing it for months now, it's there, all there..I'm signed in and everything. Yet the Awakenings disc swears it isn't. Any ideas (other than throiwing my computer out the window) ? I am uber frustrated! Oh, and I have Vista 64 on a top of the line computer, both games are disc forms..can't figure out why there's this hang up.

#1535
Rivehn

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So why is it that i crash every 30 minutes or so? Sometimes i load from a scene and go into battle and boom a pop up comes on saying it stopped working? Not to mention sometimes i get horrible lag randomly? I was able to play this game perfectly fine before and now it seems like it crashes at certain times and or lags at random times.


This is awakening btw.

Modifié par Rivehn, 18 mars 2010 - 10:00 .


#1536
Phonantiphon

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Great game hamstrung by crap testing and rubbish quality control - and I've got the DAA expansion on it's way to me.

#1537
Ernesto

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I have the same problem as lycanus except the password issue. Currently I have run the lot with just about every solution on the forums and I still can not log in. I bought the deluxe version from Steam. The DLC is in its folder, but all it shows it is in the Available Content and will not install. If I manually install it, then it tells me "unauthorized" in the installed Content. But for me to authorize it I have to log in. It is a freaking madness chasing my own tail, going in circles, thinking I am making progress... but it's all an illusion. Right now I am on hold with EA waiting for a human to talk to about my issues with the game.

#1538
Ernesto

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Quick update. I waited 1.5 hrs on the phone hung up. Did the live chat again after three attempts to get someone. If you have 64 bit system your out of luck, it was suggested I try another system. I can not re-down load the DLC. Can not get the DAzip files to do a manual install. What BS, time wasted on this.

#1539
generalkorn12

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Gorath Alpha wrote...

generalkorn12 wrote...

Would anyone be able to give me a rough indication on if i can run the game?

My specs are:
Nvidia GeForce 8400gs
2 GB RAM
Windows Vista
Intel Core 2 Duo Processor E4500 @2.2GHz
If it helps my current game rating is 3.5.

Define "run", and name the desired screen resolution.  That 8400 is a really awful excuse for a video device, not as bad as an Intel video chip, but quite terrible, nevertheless. 

social.bioware.com/forum/1/topic/58/index/575571

G



What kind of framerate am I looking at if I'm running it on either 800X600 resolution or 1024X768?

Thanks alot. Posted Image

#1540
warpelle

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So i lost my game manual and now i need to reinstall the game but since i dont have the manual i cant put in the key. EA's answer was You dont need the key just login to the game and you DLC should be there. OK? I dont want the dlc I want to install the game first its easier to login to the game if you install it. Anyone got an better answer the EA?

#1541
Fiszu

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I also have a problem.



Awakening needs patch 1.03. When I try to install this patch, it says that Dragon Age: Origins wasn't found and tells me to reinstall DA:O and try again. How to solve this? Thanks in advance!

#1542
Gorath Alpha

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generalkorn12 wrote...

Gorath Alpha wrote...

generalkorn12 wrote...

Would anyone be able to give me a rough indication on if i can run the game?

My specs are:
Nvidia GeForce 8400gs

Define "run", and name the desired screen resolution.  That 8400 is a really awful excuse for a video device, not as bad as an Intel video chip, but quite terrible, nevertheless. 

social.bioware.com/forum/1/topic/58/index/575571

What kind of framerate am I looking at if I'm running it on either 800X600 resolution or 1024X768?

Thanks alot. Posted Image

Based on past users' commrents, you should be able to run at moderate fps rates when at 1024 by 768 (no less than 14, I don't think), and seldom better than 35 or 40, which for most people is pretty good, at least.  The 800 by 600 screens would be half again better, I think I've seen described, say 25 fps in the busy places, and up to 50 elsewhere -- if that coarseness level is visually acceptable. 

No one I've built a PC for asked for an 8400 (and I probably would've made a vile comment if anyone had done so), leaving the Geforce FXes from several years ago, and the Geforce 6600, as the worst cards I've ever seen in use.  Over the last five years, I suppose that I have built 40-50 systems.  I mostly build for myself, friends, and family, and not for profit.   When I see a product such as the Radeon HD 4670 selling at the prices it's been going for, with a really good performance, that's what I steer everyone toward.   Over half of all the cards bought and installed the past year under my supervision have been that one.

Gorath

Modifié par Gorath Alpha, 19 mars 2010 - 04:19 .


#1543
Firepuppy

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It seems that EA Games does NOT support the CURRENT version of Dragon Age Origins: Awakening.

"The development team is aware of the problem and has not announced plans
to fix this issue. We have no information that indicates they will. " ~~ Quote from the technical support answer I got from EA.

So, if you bought the PC version of the expansion and there is no combat AI, you wasted $30-$40.

#1544
Erlemar

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I have DVD-box version of Origins.

If I buy and download a digital version (not Stream) - will it install and work properly?

#1545
0ts0

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Fiszu wrote...

I also have a problem.

Awakening needs patch 1.03. When I try to install this patch, it says that Dragon Age: Origins wasn't found and tells me to reinstall DA:O and try again. How to solve this? Thanks in advance!


I got the same problem! However, tech support won't answer any questions. Just keep referring to the lame FAQ who doesn't help! Seriouslt I'm really pissed.. 40usd right in the poo-poo train.

#1546
0ts0

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They WON'T FIX?! Wth, they can't deliver a game for 40USD that doesn't work and get away with it!

I srsly hate EA even more now.

#1547
0ts0

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AWC.dll doesn't seem to work after patching to 1.03.

Hmm.. AWC.dll = DRM?




#1548
Snowden801

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Seriously, with all the other bullsh*t that Bioware has put us through how can you spend actual money on more products from Bioware? We all know you can get this stuff for free. Frankly I feel like a complete f*cking fool for giving them my money for the game and the DLC. I'm sure they took all the money that should have been spent on quality control and used it to "combat piracy" or some other such bullsh*t.



Does anyone from Bioware with any sense even read these forums? I know that they have lost 3 sales as a direct result of me telling my friends not to buy this game. Yet somehow they will still play the game. Guess they must all come over to my place and log in to my system, right?

#1549
Nazarus7

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I'm stuck about 20 minutes into the game, crashes every time i try to go through a door now and it's not like there is another way to go.

And in New Zealand this costs $70. So I feel even more ripped off. What a waste of my money this has been

#1550
Gorath Alpha

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Nazarus7 wrote...

I'm stuck about 20 minutes into the game, crashes every time i try to go through a door now and it's not like there is another way to go.
And in New Zealand this costs $70. So I feel even more ripped off. What a waste of my money this has been

You want to just vent?  If so, say so. 

For assistance from fellow gamers, includung an  old-timer born in Palmertston North, you will provide the missing information:

social.bioware.com/forum/1/topic/106/index/773925