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Where to Find *Official* Dragon Age: Origins PC Game support


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#1651
Balthazars55

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I have seen this asked a few times but it never seemed to get a response:



My issue is that it seems that the Awakenings disc, not to mention my computer in general, no longer recognises Dragon Age: Origins as being installed on the computer. Attempting to install Awakenings results in an automatic "install DA:O" prompt that closes the installer. This is also repeated when attempting a manual installation of the 1.03 patch and also when trying to run the DAU Service Diagnostic program.



Attempting to uninstall DA:O, and also the DA:O Character Creator also results in similar messages (i.e. the program not being found on the computer). This occurs irrespective of whether I attempt to use the DA:O launcher, or directly via Control Panel.



It goes without saying that DA:O is certainly installed on my machine, and it functions fine (using the launcher when the DA:O disc is in the drive, the game loads smoothly, including all DLC). It was installed into the default directory (Program Files x86). This was not a problem when updating the 1.02 patch.



I use:

Vista 64 bit

8gm RAM

Intel Q9550 2.83ghz

ATI Radeon HD 4870 X2



I do note that I recently downloaded and installed Service Pack 2 for Vista, although given I've not played DA:O for quite some time (was busy and waiting for Awakening) it's impossible to tell if this is a recent development.



Any assistance is appreciated.

#1652
flagondotcom

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Los1810 wrote...

I'm having trouble with The Urn Of Sacred Ashes quest. [...] went to Denerim. Talked to Waylon, and [...]  I killed him, and serched the place. I looted the chest in the back room, where the body is, but there was no notes. [...] I whent to the Inn, talked to the keeper and now he's affraid.

So, I [...] no clue what to do! Haven is not on my map, and the notes are no where to be found!


Way off-topic for this forum, and should be somewhere in a spoiler forum, but anyway -- when you left the inn there should have been cultists standing around trying to attack you.  Try going back to the lakeshore near the inn and wandering around.  Also try going back to Weylon's and looking again, as sometimes objects take a while to spawn (although I've not seen these issues in 5 complete playthroughs).  Good luck.

#1653
Turtle1631991

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Hi i have problems with sound in Box version DA:Origins 1.03

Running X-Fi Fatality Titanium 5.1 Gaming mode. Windows 7 x64 Newest drivers

Every time I cast inferno spell i can only hear sound of firestorm for a few seconds and then it cuts off. after that enviromental sound seems much more poor and i gotta restart the game. Pretty annoying Same problem with storm sound (waether)

#1654
Gorath Alpha

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Balthazars55 wrote...

I have seen this asked a few times but it never seemed to get a response:

I use:
Vista 64 bit
8gm RAM
Intel Q9550 2.83ghz
ATI Radeon HD 4870 X2

Don't forget that this is UNofficial here.  Just like the original message told you, all OFFICIAL support is elsewhere. 

There apparently isn't an in-between for your problem.  Had it been fixed, someone would eventually have volunteered that they had been through the symptoms and what they did to get past them. 

#1655
Flowlen

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Hello All,



I've been playing Dragon Age for a while now (and yes, it runs smoothly), and while all this time, after many hours of gameplay, the game sometimes crashed, or speed would go down considerably, it really didn't bother me enough to be an issue.



Now the game crashes happen increasingly often. Any thoughts?

#1656
OverDose591

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well when i try to install dragon age awakening it says that you must install dragon age origins first but i have it installed on my pc...what should i do?

#1657
Haloma

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Hi!

I recently installed Windows 7 Ultimate on my computer. I saved all Dragonage files I had on another drive and now that I have installed dragonage and put the saved games files where they belong I can see the saved games when I'm in the game but I can't load because I need the expansions I had installed on my "previous" computer (before I installed Windows 7 that is) any ideas? Coz I don't wanna have to buy the expansions when I already have them... The expansions were Shale, and Blood Dragon Armor.



Thanks

#1658
Kepha

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Haloma wrote...

Hi!
I recently installed Windows 7 Ultimate on my computer. I saved all Dragonage files I had on another drive and now that I have installed dragonage and put the saved games files where they belong I can see the saved games when I'm in the game but I can't load because I need the expansions I had installed on my "previous" computer (before I installed Windows 7 that is) any ideas? Coz I don't wanna have to buy the expansions when I already have them... The expansions were Shale, and Blood Dragon Armor.

Thanks


You don't need to rebuy them, they are associated with your account, and are supposed to redownload when you log into your account on the new computer.  Make sure the "Download Previously Purchased Content" is on under Options:Online.   If they don't automatically download see the Redeemed DLC Troubleshooting FAQ

#1659
OverDose591

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any one knows how to fix my prob?

#1660
Eloton

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OverDose591 wrote...

any one knows how to fix my prob?


You could always try to reinstall your DA:O and try after that or then try to run installation as an admistrator.
Dunno that does those help, but i cant think any other way, good luck. Hopefully you get it working.

#1661
Eloton

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Flowlen wrote...

Hello All,

I've been playing Dragon Age for a while now (and yes, it runs smoothly), and while all this time, after many hours of gameplay, the game sometimes crashed, or speed would go down considerably, it really didn't bother me enough to be an issue.

Now the game crashes happen increasingly often. Any thoughts?


Have you installed the 1.03 patch, cos if you have it's because of that. Reinstall and patch to 1.02a and it should work smoothly. And there's sadly no info yet that when they are gonna fix this prob with 1.03 patch. All i know that it has made about 90 procent of players games unplayable, cos of those crashes...

#1662
RaverX3X3XX

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Haloma wrote...

Hi!
I recently installed Windows 7 Ultimate on my computer. I saved all Dragonage files I had on another drive and now that I have installed dragonage and put the saved games files where they belong I can see the saved games when I'm in the game but I can't load because I need the expansions I had installed on my "previous" computer (before I installed Windows 7 that is) any ideas? Coz I don't wanna have to buy the expansions when I already have them... The expansions were Shale, and Blood Dragon Armor.

Thanks


I assume you did a fresh install to windows 7 hence why you moved your dragon age folder to a external hard drive.  the simplest solution to fixing your dlc error is to just simply re download it.  to be honest the time it took to copy over and copy back your dragon age folder it might have been simpler to just have saved the save files re installed dragon age patch it download the content and reload your saves less of a headache :P

#1663
OverDose591

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Eloton i tried that but it didn't work.

#1664
Haloma

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Kepha wrote...

Haloma wrote...

Hi!
I recently installed Windows 7 Ultimate on my computer. I saved all Dragonage files I had on another drive and now that I have installed dragonage and put the saved games files where they belong I can see the saved games when I'm in the game but I can't load because I need the expansions I had installed on my "previous" computer (before I installed Windows 7 that is) any ideas? Coz I don't wanna have to buy the expansions when I already have them... The expansions were Shale, and Blood Dragon Armor.

Thanks


You don't need to rebuy them, they are associated with your account, and are supposed to redownload when you log into your account on the new computer.  Make sure the "Download Previously Purchased Content" is on under Options:Online.   If they don't automatically download see the Redeemed DLC Troubleshooting FAQ


Under the ingames Options: Online all options I see is screenshot thingies upload chars etc nothing about downloading.

#1665
Haloma

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RaverX3X3XX wrote...

Haloma wrote...

Hi!
I recently installed Windows 7 Ultimate on my computer. I saved all Dragonage files I had on another drive and now that I have installed dragonage and put the saved games files where they belong I can see the saved games when I'm in the game but I can't load because I need the expansions I had installed on my "previous" computer (before I installed Windows 7 that is) any ideas? Coz I don't wanna have to buy the expansions when I already have them... The expansions were Shale, and Blood Dragon Armor.

Thanks


I assume you did a fresh install to windows 7 hence why you moved your dragon age folder to a external hard drive.  the simplest solution to fixing your dlc error is to just simply re download it.  to be honest the time it took to copy over and copy back your dragon age folder it might have been simpler to just have saved the save files re installed dragon age patch it download the content and reload your saves less of a headache :P


Well the thing is, the only way for me to download them again is to buy them... or from a "pirate" site

#1666
Haloma

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I should mention that under the "Your registered game promotions" I can see them but I can't press download...

#1667
Donsweenioni

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got too the end battle but no badies to fight just empty apart from me and my group, also in cut scenes my caracter is invisable when the camera goes to it???? whats the problem ive installed the latest patch and started a new game but it still does it!! can someone help! or am i just another EA Sucker!!!

#1668
Kepha

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Haloma wrote...
Under the ingames Options: Online all options I see is screenshot
thingies upload chars etc nothing about downloading.


Look on the left side, there should be two items "Upload Gameplay Feedback" and "Download Previously Purchased Content"

Well the thing is, the only way for me to download them again is to
buy them... or from a "pirate" site

I should mention that under the "Your registered game promotions" I can see them but I can't press download...


As long as they are listed on the Registered Game Promotions page, you "own" them, they are associated with your account, and there is no need to rebuy them .  There is no download link on that page, because Dragon Age uses an automatic download system.

Make sure that the Dragon Age Origins Content Update service is working properly.  Give it a manual kickstart before you start the game:
1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
2.) Locate the Dragon Age: Origins - Content Update in the list of services.
3.) Right click it and select START

If it fails to start I've got some tips on getting it working in Section 5 of the DLC In-Game Errors FAQ.  The topic heading is about Unauthorized content, that's just a different symptom of the same problem.

And as I said earlier take a look at the Redeemed DLC Troubleshooting FAQ.  It has solutions to some of the most common problems getting DLC to download.

Modifié par Kepha, 01 avril 2010 - 02:50 .


#1669
shadowmage

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So the official game support is fan based?

Anyway from the little reading I have done here I guess I am screwed as I have DAO on steam so I dont see anyway I can unpatch. The game just crashes anytime I try and launch it.

Aah - by reading the first post in the thread I see its actually somewhere else.  Yet when you click the support link from the game start menu it sends you here to the unofficial support.

Modifié par shadowmage, 01 avril 2010 - 08:50 .


#1670
sharaaa

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HELP? I bought bioware points but it still says i have non so i can not download anything dont tell me i wasted $22??? please help as this is the fist time ibought any thing on netPosted Image

#1671
Asthalia

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Hi everyone :).

I just bought the Feastday Combo Pack for 240 Bioware Points, but once in the game the download doesn't start...any idea on what to do?

#1672
Christopher Frost

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I've just installed and started Dragonage and have hit a game killing bug almost immediately.

Dwarf, commoner, warrior.

Escaping Beraht's dungeon, the first room with guards in it, the moment I enter it the game goes to the poison crafting screen and I can't escape out of it.

I'm technically illiterate, so if you can help, please use very small words and assume I know nothing about the inside of the computer (Windows 7).

Thanks

Chris

#1673
Dajitsu

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Dear Chris

Please tell Ricky at EA, (whoever he is) that he realy should not tell people that the game was not tested, nor was it written for windows 7 WHEN it CLEARLY says so on THE BOX!!!!. whats the point of the official help link you posted , when that is the response I get from EA and it takes 2 weeks to get it. GRRRRRRRRRRRRRRR


I have been a Bioware fan for years but this expansion nonsense is testing my metal, and its so unlike Bioware. the game worked until the expansion, now it crshes all the time, is there ever going to be a fix

#1674
aled

aled
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Hey Bioware, can we get someone to take a look and make some posts over at the PS3 tech help forums please? Feel like you guys have totally abandoned us over here.

#1675
DarkAngel542

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anybody having unsupported video problems