158 réponses à ce sujet

[krisd2]

They should be accountable to meet deadlines and produce quality product just like every company.



No complaints on quality and I honestly don't care when rto comes out. I just disagree with the it gets here when it gets here so shut up about it attitude.

[Sloth Of Doom]

Well, no retailer (and since this is DLC< Bioware is effectively the retailer, not the manufacturer) is ever beholden to meet a sales deadline. If a store puts out an ad that they are selling barrels next week, but the barrels all show up from china with holes in them, there is no accountability to the consumer. The store simply states the facts: The product which we intended to sell arrived damage, we will have more in stock at a later date.



The accountability in that scenario (which is analogous to the RtO situation) is that of the manufacturer to the retailer.



It is a very different scenario if an item wee advertised at sale prices and the retailer fails to deliver, but that is a wholly different situation than what we are dealing with here.



The chain of accountability in the case of RtO is between their own in-house departments and ultimately to their stockholders. They are not accountable to the players at all.



Like the retail scenario above, the product that was intended for sale is defective, a replacement will be made available as soon as possible.

[ladydesire]

krisd2 wrote...

They should be accountable to meet deadlines and produce quality product just like every company.

Meeting deadlines for software releases are hardly in the same classification as say meeting a shipping deadline for a company that makes automobiles or farm machinery; it's a whole lot less expensive for them, since they don't have to pay for the receiving plant's downtime like is the case in the automotive and agricultural manufacturing industries. How do I know, you may ask; easy, I have worked in both.

[Goth Skunk]

Sloth Of Doom wrote...


The chain of accountability in the case of RtO is between their own in-house departments and ultimately to their stockholders. They are not accountable to the players at all.

BioWare has no shareholders. Except perhaps EA. They are not a publically traded company. EA is, but BioWare is not.

[krisd2]

Generally if consumers are not pleased with a company business will suffer. When business gets bad then stockholders are not happy. Trickle up effect? lol

Communicating to the consumers and keeping us happy should be the goal in order to make business as good as it can possibly be or am i wrong here?



Maybe the same amount of people will buy RTO no matter when it comes out in which case bioware is fine. But if less people buy it that hurts the stockholders right?

[JaymesGaGa]

As if.

[Goth Skunk]

Performance of a company is directly impacted only by revenue vs costs which equal profit.

Good customer service has no direct impact on the bottom line.

At the end of the day, it's sales of product that determine the success of a business. But, as I mentioned before, Bioware has no stockholders except perhaps EA. Bioware is not a publically traded company. If they do poorly, the company as a whole loses out.

BioWare is a subsidiary of EA, but itself is still a private entity. Now, I'm no economist, but to me that sounds like EA has vested a large amount of money into Bioware. They see great potential in BioWare and see it as an investment opportunity, and because BioWare is not publically traded, the investment would have had to have been significant in order to get The Good Doctors to sign on the bottom line.

Obviously, EA expects a return on their investment. They receive a portion of Bioware's revenues, proportionate to the amount of money they invested. The more money Bioware makes, the more money EA makes. Both companies prosper. Through this partnership, both companies make more money than if they had been seperate entities, so the partnership is mutually beneficial.

How far EA's influence spreads into BioWare is hard to say, but I highly doubt BioWare is the kind of company that would let -- for example -- an EA executive walk in on a project, demand it be kaiboshed and instead make Bioware develop the next... I dunno... Dead Space game.

Modifié par Goth Skunk, 20 janvier 2010 - 10:26 .

[Sloth Of Doom]

Goth Skunk wrote...

Sloth Of Doom wrote...


The chain of accountability in the case of RtO is between their own in-house departments and ultimately to their stockholders. They are not accountable to the players at all.

BioWare has no shareholders. Except perhaps EA. They are not a publically traded company. EA is, but BioWare is not.

Poor choice of wording, I should have said "The chain of accountability in the case of RtO is between their own in-house departments and ultimately to EAs stockholders. They are not accountable to the players at all.

[Sloth Of Doom]

krisd2 wrote...

Generally if consumers are not pleased with a company business will suffer. When business gets bad then stockholders are not happy. Trickle up effect? lol
Communicating to the consumers and keeping us happy should be the goal in order to make business as good as it can possibly be or am i wrong here?

Maybe the same amount of people will buy RTO no matter when it comes out in which case bioware is fine. But if less people buy it that hurts the stockholders right?

You are correct, but I'm not sure what you want them to do exacty.  Prematuely releasing information is more likely to hurt than help them, and after this long of a delay a few more days or weeks of doing work and QA isn't going to negatively impact DLC sales very much at all.

If Bioware was in the habit of constantly havig issues like this with everything they did I have no doubt they would see a negative impact to sales, but to be honest they have a pretty good track record when compared to the industry as a whole and I rather doubt RtO wil cause the slightest downward blip on the next shareholder report.  Anyy time something like this happens you have to expect that a percentage of your customers will become upset, or in the case of forum goers, insanely enraged.  In truth, that percentage is usuay fairly small however vocal they may be, and a good portion of them will simply forget about the transgression if it is not repeated, or can be won back with future quality of service.

[Goth Skunk]

Sloth Of Doom wrote...

Poor choice of wording, I should have said "The chain of accountability in the case of RtO is between their own in-house departments and ultimately to EAs stockholders. They are not accountable to the players at all.

Even then, I'm not so sure they're responsible to EA's shareholders.

I'm going totally by assumption here, but I don't think EA has a 51% or higher stake in Bioware. I think that The Good Doctors still have ultimate control over all of it's projects at the end of the day, with their work partially funded by EA. So if BioWare has any accountability to anyone, it's EA. But even so, I don't think EA can perform a hostile takeover and swallow Bioware up.

[krisd2]

Sloth Of Doom wrote...

krisd2 wrote...

Generally if consumers are not pleased with a company business will suffer. When business gets bad then stockholders are not happy. Trickle up effect? lol
Communicating to the consumers and keeping us happy should be the goal in order to make business as good as it can possibly be or am i wrong here?

Maybe the same amount of people will buy RTO no matter when it comes out in which case bioware is fine. But if less people buy it that hurts the stockholders right?

You are correct, but I'm not sure what you want them to do exacty.  Prematuely releasing information is more likely to hurt than help them, and after this long of a delay a few more days or weeks of doing work and QA isn't going to negatively impact DLC sales very much at all.

If Bioware was in the habit of constantly havig issues like this with everything they did I have no doubt they would see a negative impact to sales, but to be honest they have a pretty good track record when compared to the industry as a whole and I rather doubt RtO wil cause the slightest downward blip on the next shareholder report.  Anyy time something like this happens you have to expect that a percentage of your customers will become upset, or in the case of forum goers, insanely enraged.  In truth, that percentage is usuay fairly small however vocal they may be, and a good portion of them will simply forget about the transgression if it is not repeated, or can be won back with future quality of service.

I agree with this. I simply see nothing wrong with forum users saying hey we're not happy.

[Sloth Of Doom]

krisd2 wrote...

I agree with this. I simply see nothing wrong with forum users saying hey we're not happy.

Yeah, people have a right t be unhappy, I can agree to that.  Unfortunately people turn that into bioware somehow owing them something, which is just silly.

[Titius.Vibius]

And people here have became bioware apologists talking in behalf of a company that can't stick to their own schedule, pathetic.

[Sloth Of Doom]

And people her use unregistered accounts to rage with, then use the same phrases 3 seconds later like nobody will notice.

[Goth Skunk]

Titius.Vibius wrote...

And people here have became bioware apologists talking in behalf of a company that can't stick to their own schedule, pathetic.

You assume that rectifying an unforeseen bug is an easy, trivial task. If it were, we -- defenders and parasites alike --  wouldn't be having this discussion. We would be playing DA:O and enjoying the added content.

This is a company that has won multiple awards for nearly every project it has released. They have earned the respect of the entire video game community.

Insulting them, questioning that integrity over a missed release date is like saying that because of some molestation accusations, Michael Jackson's accomplishments are irrelevant.

[murderTHAworld]

Wishpig wrote...

I ain't 100% happy with bioware, very buggy release, expensive but very short DLC, screwed over a bunch of 360 owners...ect.

But I do feel bad for them. Game devs work INSANE hours to get their game up and running, like sleep on the office couch hours. Then to start pumping out DLC right after release (when they should be f*in relaxing!) Thats freakin rough. On one hand I am very thankfull they are working hard for us, but it does seem like their going about this all very inefficiently, being their DLC, which missed it's release date, was actually game breaking when it DID release.

Perhaps to much work and not enough sleep. Honestly I'd rather their efforts go into making Awakening worth $40 dollars then go into creating a $5 dollar and 45 min mess.

agreed!

[wildamishrose]

Sloth Of Doom wrote...

And people her use unregistered accounts to rage with, then use the same phrases 3 seconds later like nobody will notice.

No, I'm just pretty sure more than one person knows what the word apologist (colloquially known as nuthugger in the vernacular)  means, and have determined that you fit the bill pretty completely.

[PSUHammer]

krisd2 wrote...

Bonkz wrote...

Hammer6767 wrote...

krisd2 wrote...

Wow people really really love bioware in this forum.
Why does asking a company to work hard on a date that they put out destroy families and utterly crush its employees

I think it is sarcasm directed at the generally insane (or real immature) and impatient gaming culture that believes that develors are evil thieves out to steal your money and ruin your lives.  You can always tell who these people are as they exist in every game forum out there.  They say stupid things like "Bioware stole my money and now I have to wait longer for them to steal my next five bucks!!!  Make them work around the clock to get this tiny piece of entertainment out for my own satisfaction.  I need more of an excuse not to go outside and talk to real people!!!!!"

It's entertainment, folks.  It gets released when it gets released.  Getting worked up over a video game release is not a good sign as to how you will handle real life challenges...

This ^

Consumers demanding some accountability is not a sign how they will handle real life challenges imo. Just like all of us are held accountable at our jobs/school w/e.

You and I disagree here.  They aren't obligated to do anything but provide you with some code in exchange for some money.  After that, the obligation ends and they aren't "accountable" for anything.  It's a totally voluntary transaction initiated by you, the consumer.  Whether or not you "like" them or their decisions, business practices, communication or religious beliefs is irrelevant.

We are talking about irrationality of the gaming public who, lets be honest, can be quite impatient and demanding.  I frankly blame this on the fact that it is mostly kids posting this kind of stuff, as a well adjusted adult is able to accept the fact that $5 DLC for a video game will not end the world if it gets delayed.

Regards,
Rob

[Titius.Vibius]

And people using other people to bash on a single individual as if nobody can notice it, even more pathetic.

Modifié par Titius.Vibius, 20 janvier 2010 - 11:33 .

[PSUHammer]

Sloth Of Doom wrote...

krisd2 wrote...

I agree with this. I simply see nothing wrong with forum users saying hey we're not happy.

Yeah, people have a right t be unhappy, I can agree to that.  Unfortunately people turn that into bioware somehow owing them something, which is just silly.

Therein lies the craziness of some of these posters.  Displaying unhappiness is fine.  "Man, it sucks that the DLC was delayed...I was really looking forward to playing some this weekend."  as opposed to "Bioware should be sued!  They stole my money!!  They are irresponsible and horrible!" which is just ridiculous melodrama.

[Titius.Vibius]

wildamishrose wrote...

Sloth Of Doom wrote...

And people her use unregistered accounts to rage with, then use the same phrases 3 seconds later like nobody will notice.

No, I'm just pretty sure more than one person knows what the word apologist (colloquially known as nuthugger in the vernacular)  means, and have determined that you fit the bill pretty completely.

Bull's Eye! rofl lmao

Modifié par Titius.Vibius, 20 janvier 2010 - 11:39 .

[addiction21]

RAWR RAWR I use big words too and enjoy to insult and fling mud at others from a position of total anonymity and zero accountability for my actions.

[Gorthaur the Cruel]

addiction21 wrote...

RAWR RAWR I use big words too and enjoy to insult and fling mud at others from a position of total anonymity and zero accountability for my actions.

When did you and titius become archenemys?

Modifié par Solostran85, 20 janvier 2010 - 11:52 .

[Alphakiller]

Titius.Vibius wrote...

And people using other people to bash on a single individual as if nobody can notice it, even more pathetic.

your post's ambiguity annoys the busser inside of me...

[LaztRezort]

My best guess answer to the OP's question: yes, probably.



There, I got in before lockdown. Do I get a cookie?