chemiclord wrote...
They listened to the fans who offered suggestions they could realistically do within the constraints they had.
They ignored fans who continued to demand what they could not provide.
Whether or not they should have actually produced an ending that was actually good so that they didn't have those constraints is an entirely separate argument in which I think you would find considerable agreement. You could even argue that they should have at least TRIED to accommodate fans that wanted more, even if it meant it would cost them more money.
But one thing I really don't see any argument anymore is that they weren't listening. They very clearly were.
They weren't listening even to themselves. You miss that very fact. They were too busy talking and trying to get this all framed as a problem fans were having in understanding their great work of art (my words based upon what they tried to say the original endings were). The thing is they released the original endings and may have at the time not been satisfied and really wanted speculation in order to help give them ideas and create DLC (there's that blue screen telling us to continue the legend through DLC) that would come after.
What then ensued was a crap-storm and they began to dig in their heels.
They could very well have easily and cheaply created something that would have solve a huge portion of this. By their own words, the EC didn't change anything. All it was was like putting a photo of poop in a gilded frame. Call it art, call it done, call it complete, whatever, but there will be those who will still see it as the poop it always was. It would have been far more mature to admit the mistakes, open up a true dialogue (well before the whole debacle reached the explosive nature that it did), but instead they fanned the flames. They sought out "reviewers" and fans to wage a war. Sure, fans got out of hand but that's true for every product that anyone sells. Other companies don't let anyone go after their customers. They feel they might even learn something from their biggest critics. BW decided to ignore whenever possible, taunt when the moment seemed right, use twitter to inflame if given some reason, and tried to retcon the heck out of a whole bunch of what they said.
Make no mistake there were simple things they could have done right from the start. I think they leaked the script themselves to see the reaction to it (them). I think all along they've been "listening" in a way to fans, but hell bent on not giving fans what they truly wanted and then pretending that they did. It's why all of the statements about what they said pre-release and post-release indicate they thought they gave fans what they'd promised to give and are so full of contradiction that the only term that suffices is "lie". The very fact that pre-release they said that fans may not like the ending and then post-release they tried to claim they had no idea fans would not like the ending indicates truth is just not in their vocabulary. They may want to be open and honest and truly I've no doubt they're good people, but I think they opened this can of worms themselves and when they couldn't control it, they tried to do so in as many ways as possible but it was all about PR and not about honesty.
The very fact that it was BW that chose to constantly discuss the endings pre-release means they set this whole thing up. By virtue of that, truthfully, it was unlikely that they'd be able to create something most people would be happy with. And all they had to do was not discuss the endings prior to release.
Getting back to the OP-it's also true that the very idea that pre-release they said fans may not like the endings, then they discussed them constantly, and in the Final Hours app they really promoted the idea of speculation for all, does point to them wanting a controllable controversy. They hoped there would be debate and even some anger. They never expected what they got and did the minimum needed to try and stop the money hemorrhage. And then tried to get fans to keep the debate hot and heavy so others would buy.
One line in the game speaks volumes as to this. Garrus says it, and I'll paraphrase it. "If you scream and shout loud and long enough, sooner or later someone's going to come along to see what the ruckus is." They wanted a loud debate, even loud argument. If they'd truly "listened", most of the emotional discourse would have gone away. PR is what it's always been about.