First note that the resolution appears to be keyed on DEP (Data Execution Prevention). However, I am going to list all the things EA Support had me perform to eliminate any variables. Again, these steps are applied from the perspective of having downloaded via EADM. Here we go:
(Note: I have Vista 32-bit so please use any counterparts to these steps for other OS)
1) You are going to have to download the game again. Delete the cache files by clicking the red "x" button in EADM next to the download
2) Create a folder called "EADM" in your "C:>User>UserName>Documents" folder
3) Right click on the EADM icon in taskbar (bottom right on most machinces), select settings, and point your download path to this new location
4) close EADM completely by right clicking on same icon and choosing exit
(note: the above steps may not be key to this but we should try to follow all steps. this option can help get passed certain UAC controls)
5) Hit the Windows button and "R" key to open the RUN bar, type in "msconfig", click Okay
6) Select the "Tools" Tab
7) Scroll down to "Disable UAC" option, highlight this option and click "Launch"
8) You should be asked to restart your system
(
ok...now this next step I think was key to resolving the issue)
9) Open the Control Panel and Select "Advance System Settings" (or you can right click on the "Computer" icon on your desktop (the old "My Computer"), if you have it and select "Properties"
10) You now have the "System Properties" panel open - many of you are already familiar with this
11) Go to the "Advanced" tab
12) Under "Performance" section click the settings button
13) The "Performance Options" panel should now be open
14) Goto the "Data Execution Prevention" (DEP) tab
15)
it's important to follow the next steps closely to make sure the right file is selected16) Click the Radio button next to the "Turn on DEP for all programs and services except those I select:" option. The box below it should activate
17) Click the "Add" button below the box that enables you to browse for executables
18) Browse to the following directory or the like "C:>Program Files>Electronic Arts>EADM"
19) Choose the application named simply "Core" (there's a green EA ball icon next to it)
20) Click Open
21) In the Box on the "Performance Options" below DEP radio buttons you should now see "EA Download Manager" with a check box next to it and a check in that box
22) Click apply and okay to close the panel
23) I can't recall if it prompts for a restart at this point but I suggest you do this regardless.
24) Once your machine restarts you can now reopen EADM and redownload the game -then install. You may want to check the options again to make sure the download path is correct. The game should install fine now.
My thinking here is that for others that have had issue with the digital downloads they can use a variation of the above steps. For instance, I have used D2D often and know that they have their own download manager. You may choose to add that executable to the DEP bypass option above. You may want to redirect the download path for this game as well, but i think it general defaults to the user>\\\\downloads folder or the like anyway.
I apologize, but I can't think of an option for those installing from disk. I recommend logging a ticket with EA Support if you don't have success, as well as others that find the above steps unsuccessful. I found them very responsive.
I hope everyone has success!
Modifié par eclarkdog, 05 novembre 2009 - 06:44 .
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becoming a pain.
