314 réponses à ce sujet

[TranceThrust]

TranceThrust wrote...

My copy installed fine on my XP x64 box using the retail dvd read by an old NEC drive. There DLC does not work.

Now I have a new Windows 7 box with a new Sony NEC drive. Tried installing there to see if DLC would work: data error.

****ing sad.

Update: clean install with win 7 pro 64, and immediately after completion installing dragon age --> no errors during install whatsoever. Strange stuff. Still no DLC though

[Wozearly]

There are a couple of possible DLC fixes in other threads here. Might be worth searching for them, in case one of them helps. I haven't had any issues with the DLC at all (knocks on wood), so I can't really help there I'm afraid...

[TranceThrust]

I know, worked through the whole thing twice without success. Hope there'll be an official fix soon. Thanks anyway

[tankriders]

I had to reinstall XP (32 bits), and I still got the same installation failed, Data error, message. Hmmm hope that EA takes this thing serious

[homerinvests]

I've read through all 9 pages of posts here. Great people - frustrating product support.

History:
I just bought the DVD on Wed Dec 9th. My Machine is XP SP3.
- Tried to install a few times (each takes 30mins+- and each failed - "Data Error" message) then googled.
- EA Support page suggestion of copying files to HD still didn't work (you'd think when only 1 of 45 people find it helpful, they'd figure out the advice doesn't work and update...) (Also tried install to different directory as both user and ADMIN - no luck, another hour + blown).
- I found this thread and tried many of the suggestions as I found new ideas (probably 3 more attempted installs, each 30 minutes).
- Finally, after reading a suggestion here I put the game DVD in an old Windows 2000 machine I have and shared out the DVD. INSTALLATION OVER THE NETWORK WORKED! (though across the network it took 60+- minutes)

I suspect the problem with the DVDs is the copy protection used and certain brands of DVD drives.

I can't believe there isn't an easy to find solution sticky'd somewhere over 1 month after the game's release.

A huge 'thanks' to whomever suggested the DVD drive sharing idea, and a huge 'shame on you' to EA/BIOWARE for leaving this for your paying customers to figure out.

Homer

edit - cleaned up history...

Modifié par homerinvests, 11 décembre 2009 - 08:00 .

[tankriders]

homerinvests wrote...

I've read through all 9 pages of posts here. Great people - frustrating product support.

History:
I just bought the DVD on Wed Dec 9th. My Machine is XP SP3.
- Tried to install a few times (each takes 30mins+- and each failed - "Data Error" message) then googled.
- EA Support page suggestion of copying files to HD still didn't work (you'd think when only 1 of 45 people find it helpful, they'd figure out the advice doesn't work and update...) (Also tried install to different directory as both user and ADMIN - no luck, another hour + blown).
- I found this thread and tried many of the suggestions as I found new ideas (probably 3 more attempted installs, each 30 minutes).
- Finally, after reading a suggestion here I put the game DVD in an old Windows 2000 machine I have and shared out the DVD. INSTALLATION OVER THE NETWORK WORKED! (though across the network it took 60+- minutes)

I suspect the problem with the DVDs is the copy protection used and certain brands of DVD drives.

I can't believe there isn't an easy to find solution sticky'd somewhere over 1 month after the game's release.

A huge 'thanks' to whomever suggested the DVD drive sharing idea, and a huge 'shame on you' to EA/BIOWARE for leaving this for your paying customers to figure out.

Homer

edit - cleaned up history...

Thanks for that advice , but I think there is more going on.
I have same XP SP3 comp.  The first time the game installed without any problems.
I had to reinstall XP on my PC and when I tried to reinstall this game again, then this data error shows up.

[Gorath Alpha]

homerinvests wrote...

I've read through all 9 pages of posts here. Great people - frustrating product support.

- Finally, after reading a suggestion here I put the game DVD in an old Windows 2000 machine I have and shared out the DVD. INSTALLATION OVER THE NETWORK WORKED! (though across the network it took 60+- minutes)

I suspect the problem with the DVDs is the copy protection used and certain brands of DVD drives.

I can't believe there isn't an easy to find solution sticky'd somewhere over 1 month after the game's release.

A huge 'thanks' to whomever suggested the DVD drive sharing idea, and a huge 'shame on you' to EA/BIOWARE for leaving this for your paying customers to figure out.

Howdy there, Homer! 

The day that the game was released, I had three PCs with four DVDs among them.  The newest is in the bedroom, and gave me no trouble installing the game.  The next-newest is in here, a spare room filled with PC paraphenalia and gaming material.  Neither of the DVDs in that PC worked for me.   I borrowed a DVD drive from a middle-aged PC that I keep planning on finding a place it can be set up, to run KotOR again on it. 

That failed as well.  Attempting to install from a folder on the Hdd didn't work, but gave me no error messages.   My files server, printer server, web surfing, everyday business box, is middle aged, although less so than the one under the table I borrowed the DVD from.  It has the oldest DVD drive I own, I think, a Sony.  A month ago, it had a single GB of RAM, and the game's minimum video card (well, the best such), a Radeon X850 XT Platinum Edition.  That DVD worked fine,  I made it a shared drive, and yes, I run that machine in W2K far more than in WinXP, and I installed across my LAN. 

It worked just fine.  I wrote about that in this thread, and you are the first to write back to say it helped you as well.  I'd gone through the same disk shuffle crap a year ago, or whenever it was that Fallout 3 was new, and never did get satisfaction from SecureROM on the matter.

Gorath
-

[Wozearly]

On the note of getting the data error fixes stickied, I did refer this thread to the creator of the unofficial troubleshooting sticky thread, to see if the key bits could be transferred there. No joy so far.



What is so frustrating about this combination of issues is that there honestly doesn't seem to be a common cause. We've had everything from scratched DVDs, issues with the DVD drive, (suspected) issues with operating systems and issues with the EA installer.



However, its good to know that the installing across a network also works if other solutions fail - that's another tool in the armoury of people with the DVD rather than the download version.

[lambo2655]

The only solution I found to work for me was to buy the game off of Steam.  The reason this version works I suspect is they do not use any kind of copy protection with their games.  The only caveat is you have to have Steam running in order to play the game. They use the login information in your account to verify ownership of your games. The Steam install didn't use anything resembling the one that EA uses which kept giving me data errors on both the DVD version and the EA store digital download version. I have never had problems installing any other games on my PC past or present.

[ir8]

Short version:  I went from having "data error" hell during the installation to having a good installation.  Both the bad situation and the good situation were on fresh installs of 64-bit Windows 7.  The things that changed between data error hell and having a good installation were:

• Manually set RAM speed in the BIOS.  I acutally set it to slightly below the rated speed of my RAM.
• Disabled onboard audio and got rid of the audio drivers supplied by the manufacturer.
• Made sure the motherboard had an adequate supply of power.
• Installed an OEM SB Audigy card (model SB0160) that I've had for at least a few years.
• Either did not install DirectX or installed it after the game was installed (just don't remember).
• Fresh installation of Windows 7.

My current opinion is that items 1 and 2 probably had an impact, item 3 might have had an impact, and items 4, 5 and 6 had no impact.

Long version:

I built a new system with all new components:  Win 7 Home Premium 64-bit, Core2 Quad CPU Q9400 @ 2.66GHz (4 CPUs), Kingston DDR2 8500 4GB RAM, ASUS P5Q Pro Turbo motherboard, 500w power supply, Liteon DVD iHAS424, Sapphire HD5770 1GB video.

After installing the various hardware drivers and windows updates DAO was the first program I tried installing.  Up to this point I had not noticed anything obviously wrong with the new system.

During the installation of DAO I encountered the "Data Error" problem during the installation.  During subsequent attempts to install the game the data error occured at different points of the installation.  Anywhere from within 15 seconds to minutes into the installation.  I tried most of the possible solutions posted in this thread and a few other similar threads.  This included:

• Install shield,
• Copying the DVD to a hard drive,
• Removing specific files from the env, core and texture files,
• Testing the archive integrity with winrar (the list of corrupt files varied each time),
• Different DVD drives, sharing a DVD drive from another PC in my network.

All attempts ended with the "data error" at some point during the installation.

About two-thirds the way through my efforts to install DAO the PC started having some random reboots. WTF?  Through the rest of the day the reboots became more frequent and I stopped worrying about DAO and focused on the PC.  It turns out the ASUS P5Q motherboard has a dubious record.  Particularly with respect to the power connectors on the board, power consumption, audio drivers, and its ability to auto select appropriate settings for RAM.

The secondary power connector (8 pins) comes with four of the pins sealed by a plastic plate.  I took this to mean that one of the 4 pin power supply connectors should not be plugged in.  Other users have found that the board is unstable unless both of the 4-pin connectors have a power supply.  I provided power to all 8 pins of the secondary power connector.

My RAM is supposed to be 1066MHz, which I selected in the BIOS setup.  Still got the random reboots.  I set the RAM speed to 1002MHz.  (I'll be returning the RAM in hopes of getting some that run at the rated speed.)  The random reboots went away.  I did not try unplugging the 4-pin connector that had been covered before to determine if the random reboots were caused by the power or the memory.  But by this time my Windows installation wanted to repair itself and I wanted to get rid of the audio drivers I had installed for the onboard audio.  So I put in a fresh installation of Windows 7.

After installing hardware drivers and windows updates I tried installing DOA again.  No problems.  At this point I might or might not have installed DirectX 11 from the game disk.  But I can't remember.

I started the game and used the configuration option.  One odd thing I saw here was that the DOA configuration program reports that I only have DirectX 10 installed.  I ran dxdiag and it reports that I have DirectX 11 installed.

I started the game, went through the character creation and stopped when I got to a point where I could save the game.

I have gone back and tested core.rar, env.rar and textures.rar files on the DVD.  Before my system changes winrar would tell me there were corrupted files in the archives.  After the system changes winrar reports that all of the archives are fine.

[Lord Nacnud]

So I have managed to find a way around this which I think also sheds light on the main problem.

After having tried all these solutions I am convinced that EA's instillation manager for the DVD can become highly unstable depending on your systems hardware due to an over-zealous copy-right protection.

I have a clean install of win 7 on an AMD 3500+ and GTX 260 with 2GB ram and it would not install on my desktop machine... however using my laptop I was able to install it to an external drive (I recieved no Data Error, my laptop was running Vista 32 bit) ... then I transfered the files from the external HD to the main machine... ran the settings wizard in the Dragon Age directory, inserted the CD and everything is working now.

[ir8]

Your theory is consistent with my own experience.  I'm not feeling masochistic enough to try jacking up my system settings and trying the install again.

But perhaps some others that are still struggling to have a successful installation would try setting their CPUs and memory timings to lower settings and report their results.

Modifié par ir8, 14 décembre 2009 - 10:17 .

[lambo2655]

It seems more and more people are agreeing with my theory, that it's the over-zealous copy protection that is the root of all this trouble. It's not a secret that EA uses some of the toughest to crack copy protection in the industry.



If you can convince the store to take back your game, try getting the game off of STEAM or D2D, this was the only way I could get the game to install and run.

[Lord Nacnud]

Remember if you have the DVD version then EA will allow you download it from their EA manager.

[ir8]

I doubt if there is anything wrong with the files on the DVD. I started out with a frustrating day of getting the installation data error and having Winrar tests indicate that the archives on the DVD were packed with corrupt files. After dealing with some hardware issues on my PC (power supply and RAM speed settings) the installation was not a problem and the Winrar tests show the archives on the DVD to be fine.



I think it is possible that the DVD might be such that (e.g., double layer and possible DRM stuff) that you'll get a read failure if your system is not operating perfectly.



It is pretty unusual for a gamer to not have most of their PC components that use a lot of wattage, are configured to run at, or beyond, the published specifications.



So if someone is getting the installation data error I would recommend that the first step be to adjust the clock speeds and such to be well within the published specifications during the installation.

[iw4o]

[malicious content removed]

[Troels79]

I have the same install problem and none of the fixes in this thread worked for me.

[Wozearly]

None of the fixes including lowering RAM speed and tinkering with the power supply?

I'm aware that the original list of fixes isn't perfect, but its getting really eyebrow raising if even after this long list, and with the hardware tweaks proposed (which sound inherantly sensible), we're still running into problems.

Speaking from a non-conspiracy theory viewpoint, if it *is* the copy-protection causing problems and hardware clashes, that would explain why its a bit of a toughie for Bioware to fix it and has taken them a long, long time with no communication about the issue.

Modifié par Wozearly, 17 décembre 2009 - 11:25 .

[motorizer]

AAAArgh!

after installing, running and beating the game with no problems I had to reinstall windows after a computer problem and now I'm getting this when trying to reinstall! :-(

mine was a DVD, trying the EA manager download now

[Kamoba]

Right so i've trolled many diffrent forums and found, alot of people, myself included are having problems with the "campaign_vo_english.rar" file... Mine stops at 64.0% then i get the data error message.. unless I happen across someone willing to share the file i doupt i'll be running DA ever...

I've tried running the game from cd, hard drive, exchanged CD, tried both again, wish i did'nt delete the first cd from the hard drive, tried several processes to try and by-pass the corrupted file, but have failed, currently trying the install with the Ikernalupdate, a confussing piece of work, if it does not work then, my hopes will proberbly give up with the game.

Was in touch with the support team already, I explained to them everything that went wrong, what i've tried and asked for help...
The lazy little *:@@~#'#*** simply said "try these steps" and linked me to the steps to copying everything to the hard drive...........
they compleatly ignored the fact i told them i tried that already and the fact i told them where my problem was, i e-mailed them again on friday, low and behold still no reply...

If the current process (posted by the very helpfull Wozearly) does not work, then my only hope will be to find someone kind enouth to share the "campaign_vo_english.rar" file with me...




Update: Installation failed, once again.... such a shame...

Modifié par Kamoba, 20 décembre 2009 - 06:23 .

[Kamoba]

Other people on other forums have been giving me some advice, texnexus forums, the procedures on here are what i'm about to try.

http://thenexusforum...howtopic=170063

[lambo2655]

EA SUPPORT are absolutely, useless they offered me the same advice that I had already tried and had failied and in some cases gave me to solutions to problems I wasn't even having.



When BIoware was it's own company the support was excellent.



I'm having problems with the game crashing playing off of Steam. I was hoping Steam would offer support but in their FAQ it states I need to contact EA Support, which I'm never going to do again.

[Kamoba]

I think their support team are working off the same knowledge base they offer public viewing, and proberbly a small group of under paid guys and girls are rushing around like headless chickens trying to find cures to all EA games....



big companys can suck an elf.

[lambo2655]

I really couldn't care less about the who works in support, the bottom line is I cannot enjoy running their product on my PC. First the install nightmare, that was solved thanks to Steam and now the constant crashing and it's not due to a faulty PC either. I can run two of the most hardware taxing games out there (Crysis and Supreme Commander) beautifully with zero problems in Windows7.

[Kamoba]

Then EA and Bioware need to get their fingers out and announce firstly and apology, and that they are aware of the problem, and secondly get their fingers out and solve the problem, and offer the repair, for free.....



That'll however proberbly take a year or so the time their takeing...