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Bioware Community Manager Jessica Merizan talks about how Bioware dealt with ME3 ending feedback (video)


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#1
Big I

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Jessica Merizan and David Gaider from Bioware at a fan feedback panel at a con


At one point she mentions that a lot of people didn't give feedback about the ending because "they moved on with their life." Do not take that quote out of context or automatically assume she hates fans. That quote is a continuation of a comment she made earlier in the panel where she was talking about different people's emotional investment in a game.

#2
David7204

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I can't help but be irritated that she's still painting the diversity of complaints about the ending as a good thing. As if it's a complex masterpiece that can be interpreted a thousand different ways.

No. No, it's not a 'cool thing' at all. The fact that players were so confused is not 'cool.'

It's not interpreted a thousand different ways because it's a masterpiece. It's not interpreted a thousand different ways because the developers did anything right. It's interpreted a thousand different ways because it's a mess. Because such a poor job was done, and because a lot of people were and are struggling to make sense of something they find repulsive and nonsensical.

People were and are complaining about a lot of problems because the ending, including the Extended Cut, has a lot of problems and failed to live up to various explicit and implict promises by BioWare.

Modifié par David7204, 13 août 2013 - 11:10 .

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#3
AlexMBrennan

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Do not take that quote out of context or automatically assume she hates fans

Then why did *you* mention it?

You linked to a 4 part panel discussion on romance, which seems completely unreleased to the topic or the rest of the post... what's your goal here?

#4
Big I

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AlexMBrennan wrote...

Do not take that quote out of context or automatically assume she hates fans

Then why did *you* mention it?

You linked to a 4 part panel discussion on romance, which seems completely unreleased to the topic or the rest of the post... what's your goal here?



I linked to the end of a 4 part panel on fan feedback, which is one of 3 panels Jessica Merizan and David Gaider gave at this con (which I did not attend). My goal here is to show people interested in ME3 (i.e people who frequent the official ME3 forums) a behind the scenes look at how Bioware handled the ending controversy from the perspective of someone who worked there.


As for why I asked people not to take it out of context of assume the worst of Jessica Merizan, it's been my experience that that sort of thing is often what people do.

#5
SilJeff

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I wonder if that's what they truly feel, or if there are things they want to say, but their PR talk won't allow (IE, outright saying they screwed up versus what they actually say to the press and public)

#6
MrFob

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David7204 wrote...

I can't help but be irritated that she's still painting the diversity of complaints about the ending as a good thing. As if it's a complex masterpiece that can be interpreted a thousand different ways.

No. No, it's not a 'cool thing' at all. The fact that players were so confused is not 'cool.'

It's not interpreted a thousand different ways because it's a masterpiece. It's not interpreted a thousand different ways because the developers did anything right. It's interpreted a thousand different ways because it's a mess. Because such a poor job was done, and because a lot of people were and are struggling to make sense of something they find repulsive and nonsensical.

People were and are complaining about a lot of problems because the ending, including the Extended Cut, has a lot of problems and failed to live up to various explicit and implict promises by BioWare.


Completely agree, good post!

That said, I am glad about this video. It's about time someone at BW starts to talk about what was going on behind the scenes. I'd love to hear more about this, especially about the actual conceptualisation of the endings.

Also, just as a side note, while I am not satisfied with the EC, I do and always have appreciated the effort BW put into it. Despite the fact that in terms of content it didn't make me happy, it does show that they cared a lot.

#7
Iakus

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If there's "a thousand different reasons" why the endings were overwhelmingly negatively received, then the endings sucked. That should be patently obvious.

#8
shingara

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Did she seriously say, they got on with there life. Do they not want us to buy the next mass effect game or what ?

 It didnt start discussions, it started wars on bsn, it started people burning there mass effect games, and they are obviously so out of touch with the playerbase its unreal.

 Edit, and btw did anyone else miss that clarity and closure cos i must have lost it under the bed.

Modifié par shingara, 14 août 2013 - 01:36 .


#9
Guest_Morocco Mole_*

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Did she seriously say, they got on with there life.


So are you saying that everyone that still hates the ending is a shut-in getting too mad at videogames? Because I can see that.

#10
shingara

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Morocco Mole wrote...

Did she seriously say, they got on with there life.


So are you saying that everyone that still hates the ending is a shut-in getting too mad at videogames? Because I can see that.


   Thats like saying anyone who buys videos games, books, films etc have zero right to say if the game etc was terrible or something was flawed within it or else be labled as a no lifer who has nothing better todo ?

#11
sH0tgUn jUliA

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They "explained" things sort of in the EC, but it really didn't fix anything. It's basically the same ending explained better with some fancy slides and some other things. Some people actually did get closure. Some people did not. It's still basically a mess in the end.

I think David's post actually sums it up quite well, as well as Fob's reply to it. I have nothing more to add.

#12
Iakus

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shingara wrote...

Morocco Mole wrote...

Did she seriously say, they got on with there life.


So are you saying that everyone that still hates the ending is a shut-in getting too mad at videogames? Because I can see that.


   Thats like saying anyone who buys videos games, books, films etc have zero right to say if the game etc was terrible or something was flawed within it or else be labled as a no lifer who has nothing better todo ?


Ignore him, he's just a troll.

I mean, he has Comic Book Guy as his avatar and everything!

#13
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I complained about this game days after I bought it (I only bought it in June), and people already jumped on my ass like I had nothing better to do. I was a fresh/new player, and I was already a loser or something for being critical. Like they wanted to project the whole past year of complaints on to me, a new player.

Anyways..It's a cheap tactic, just to denigrate and silence people.

Modifié par StreetMagic, 14 août 2013 - 03:53 .


#14
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shingara wrote...

 Edit, and btw did anyone else miss that clarity and closure cos i must have lost it under the bed.


Nope, it was in my Mass Effect 3 game.

I beat the Reapers. I gave my life. Clarity+closure right there.

#15
Steelcan

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David7204 wrote...

I can't help but be irritated that she's still painting the diversity of complaints about the ending as a good thing. As if it's a complex masterpiece that can be interpreted a thousand different ways.

No. No, it's not a 'cool thing' at all. The fact that players were so confused is not 'cool.'

It's not interpreted a thousand different ways because it's a masterpiece. It's not interpreted a thousand different ways because the developers did anything right. It's interpreted a thousand different ways because it's a mess. Because such a poor job was done, and because a lot of people were and are struggling to make sense of something they find repulsive and nonsensical.

People were and are complaining about a lot of problems because the ending, including the Extended Cut, has a lot of problems and failed to live up to various explicit and implict promises by BioWare.

.  Well said

*grumbles*
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#16
Kel Riever

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Morocco Mole wrote...

Did she seriously say, they got on with there life.


So are you saying that everyone that still hates the ending is a shut-in getting too mad at videogames? Because I can see that.


Actually I was going to say that about blind faith fans.

That opinion thing drives you crazy, doesn't it?

#17
GreyLycanTrope

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*shrugs*

#18
Mr. Gogeta34

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David7204 wrote...

I can't help but be irritated that she's still painting the diversity of complaints about the ending as a good thing. As if it's a complex masterpiece that can be interpreted a thousand different ways.

No. No, it's not a 'cool thing' at all. The fact that players were so confused is not 'cool.'

It's not interpreted a thousand different ways because it's a masterpiece. It's not interpreted a thousand different ways because the developers did anything right. It's interpreted a thousand different ways because it's a mess. Because such a poor job was done, and because a lot of people were and are struggling to make sense of something they find repulsive and nonsensical.

People were and are complaining about a lot of problems because the ending, including the Extended Cut, has a lot of problems and failed to live up to various explicit and implict promises by BioWare.



+1


This video is also proof that the blowback was not "small"

Modifié par Mr. Gogeta34, 14 août 2013 - 04:14 .


#19
Kel Riever

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Anyway, gotta agree with David7204 here. Not above that.

#20
AresKeith

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David7204 wrote...

I can't help but be irritated that she's still painting the diversity of complaints about the ending as a good thing. As if it's a complex masterpiece that can be interpreted a thousand different ways.

No. No, it's not a 'cool thing' at all. The fact that players were so confused is not 'cool.'

It's not interpreted a thousand different ways because it's a masterpiece. It's not interpreted a thousand different ways because the developers did anything right. It's interpreted a thousand different ways because it's a mess. Because such a poor job was done, and because a lot of people were and are struggling to make sense of something they find repulsive and nonsensical.

People were and are complaining about a lot of problems because the ending, including the Extended Cut, has a lot of problems and failed to live up to various explicit and implict promises by BioWare.


I.... Agree

*shurgs & grumbles*

#21
dreamgazer

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That's actually a decently candid video, and it shows where the "majority" comments came from. It also confirms that there were plenty of players who were "meh" with the ending that simply didn't want to get in the fight.  Unless, of course, folks want to cherry-pick truths from her comments.

Did she seriously say, they got on with there life.

The reaction from the audience after she said that actually says a lot: laughter and applause.

Modifié par dreamgazer, 14 août 2013 - 04:38 .


#22
Guest_StreetMagic_*

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dreamgazer wrote...

The reaction from the audience after she said that actually says a lot: laughter and applause.


I don't know if it says a lot. Who goes to these type of functions? I've been a gamer for almost 30 years, but never had the privilege to be at anything like that. Maybe I would if I lived closer or someone invited me, but in any case, it seems like a lot of these shows are full of insiders and major enthusiasts.

edit: Wait, I thought it was a general convention. It's the Gaymer one. I think you'd find even more enthusiastic Bioware support there than most places. Bioware's pretty inclusive and has a lot of loyal fans because of that.

Modifié par StreetMagic, 14 août 2013 - 04:40 .


#23
Guest_EntropicAngel_*

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StreetMagic wrote...

I don't know if it says a lot. Who goes to these type of functions? I've been a gamer for almost 30 years, but never had the privilege to be at anything like that. Maybe I would if I lived closer or someone invited me, but in any case, it seems like a lot of these shows are full of insiders and major enthusiasts.

edit: Wait, I thought it was a general convention. It's the Gaymer one. I think you'd find even more enthusiastic Bioware support there than most places. Bioware's pretty inclusive and has a lot of loyal fans because of that.


I dunno.

I didn't watch the video, but I watched Watch Dogs' ComicCon video and there was a pretty harshly-worded question aimed at Ubisoft there--and people actually clapped after the question. The question, not the answer.

So to assume they're all fanboys would likely be false.

#24
o Ventus

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EntropicAngel wrote...

shingara wrote...

 Edit, and btw did anyone else miss that clarity and closure cos i must have lost it under the bed.


Nope, it was in my Mass Effect 3 game.

I beat the Reapers. I gave my life. Clarity+closure right there.


Good for you, but the latter never happened to me. Where's my closure?

Modifié par o Ventus, 14 août 2013 - 04:44 .


#25
MassivelyEffective0730

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The quote people are referring to here is being taken out of context I think.

"People moved on with their lives" in the context I'm seeing simply means that the majority of people who played the games didn't have the level of investment in the series to really give a damn about much... They'd buy the game and move on.

I get what she's saying there, though the more negative part of me definitely feels as if she was making a very subtle and indirect... jab at the people who didn't like the endings.

Unrelated, but the sad thing is that I've seen Stan actually defend the practice of BW ignoring criticism towards their games since 'they aren't going to be pleased no matter what BW does so why waste time marketing towards them'.