1868 réponses à ce sujet

[RurouniSaiya-jin]

Fexelea wrote...

Indeed not! But very happy to hear that something like this will not happen again.

I will reiterate my opinion that if the more vocal of the fanbase had not pushed about, that proposal might have not been submitted/approved. So Abriael is working for us all!

On the other hand, if said vocal fanbase hadn't been so vocal when RTO missed
its target release date for Christmas and then the early January target
date after that, the devs might not be so gun shy to give updates
themselves. Strange how two wrongs don't make a right but three wrong somehow managed to make a right in
the end ^,^

[Abriael_CG]

RurouniSaiya-jin wrote...

On the other hand, if said vocal fanbase hadn't been so vocal when RTO missed
its target release date for Christmas and then the early January target
date after that, the devs might not be so gun shy to give updates
themselves. Strange how two wrongs don't make a right but three wrong somehow managed to make a right in
the end ^,^

Not my fault, I didn't comment then
It takes quite a bit to stir me, and the first two delays didn't suffice.

Feraele wrote...

Omg wrong person gets the credit..go figure LOL

before you get your panties in a bunch, allow me to quote myself

Abriael_CG wrote...

There's no need to hand out medals.
If Victor will indeed improve the communication channel between Bioware and us, then he's the one that will have to be praised. I'm not the one that went to their marketing managers with a proposal in hand.

In any case, there's someone that for sure shouldn't take credit, and that's the ones that worked against the interest of the community and did everything they could to persuade everyone (luckily for us all, with no success) that no communication was a good idea.

Modifié par Abriael_CG, 23 janvier 2010 - 02:10 .

[Fexelea]

Feraele wrote...

Omg wrong person gets the credit..go figure LOL

Sigh... Please don't be so literal. I did not say that the credit was to go to one person alone. I did not say that I do not credit the community managers for actually getting on with doing something about it. Your inferences are not of my creation.
What I did say is that I think the outburst was what made things move, and I will sustain that opinion because that is the truth of any market: customer needs and demands are the catalyst for any reactive/proactive organization to adapt its offering. Communication is just an aspect of that, however without knowing what the customer *want* there is no action to be taken: therefore I think that the long debate and such have been benefitial to all. That "all" includes both customers and company, since the relationship is a 2 way street.

[Fexelea]

Abriael_CG wrote...

There's no need to hand out medals. If Victor will indeed improve the communication channel between Bioware and us, then he's the one that will have to be praised. I'm not the one that went to their marketing managers with a proposal in hand.

Don't get ahead of yourself, I'm not hading out medals. I have cookies tho. Want one?

[AngryFrozenWater]

Feraele wrote...

AngryFrozenWater wrote...

Feraele wrote...

Well if he needs access to databases that he currently doesn't have, in order to compile more information so that it pacifies us..I would guess thats the reason. Seems an honest enough answer to me.

Hecan reply to posts and he can create threads. Whatever it is he needs more will probably follow when that is ready. Fine. In the meantime he has said tools to start explaining what is going on.

He also had to get permission to do that..from what I read?  They had meetings about it.  Nothing is done without the say-so of whoever is in charge of these things.

No. Don't put words in Mr Wachter's mouth. He needs the database and "whatnot" so that he "can compile updates on a regular basis". That has nothing to do with what you suggested, unless your interpretation of the "whatnot" bit is true.

Modifié par AngryFrozenWater, 23 janvier 2010 - 02:09 .

[Abriael_CG]

Fexelea wrote...
Don't get ahead of yourself, I'm not hading out medals. I have cookies tho. Want one?

yay, yes, thank you, I love cookies

Modifié par Abriael_CG, 23 janvier 2010 - 02:09 .

[Fexelea]

Abriael_CG wrote...

Fexelea wrote...
Don't get ahead of yourself, I'm not hading out medals. I have cookies tho. Want one?

yay, yes, thank you, I love cookies

Freshly baked too. I woke up in a chocolate chip-hazelnut mood... bliss will last until that stupid project demands my attention in about 10 minutes. But well, gotta meet the deadline! (bwahahaha)

Btw, your last edit on the other post made me lol plenty.

[AngryFrozenWater]

Feraele wrote...

AngryFrozenWater wrote...

Feraele wrote...

AngryFrozenWater wrote...

Feraele wrote...

Well if he needs access to databases that he currently doesn't have, in order to compile more information so that it pacifies us..I would guess thats the reason. Seems an honest enough answer to me.

Hecan reply to posts and he can create threads. Whatever it is he needs more will probably follow when that is ready. Fine. In the meantime he has said tools to start explaining what is going on.

He also had to get permission to do that..from what I read?  They had meetings about it.  Nothing is done without the say-so of whoever is in charge of these things.

No. Don't put words in Mr Wachter's mouth. He needs the database and "whatnot" so that he "can compile updates on a regular basis". That has nothing to do with what you suggested, unless your interpretation of the "whatnot" bit is true.

So you do understand that it takes a bit more than just spilling the beans every time he posts, there are things he has to do first in order to bring us that information...

As for words in the mouth, I would say that pretty much everyone on this forum has their interpretation of whats going on...usually interpreting as "evil" rather than what it is.   So lets just wait and see what comes of this..

Please... I am not in the mood.

Mr Wachter had his chance. He walked away from it.

[Abriael_CG]

AngryFrozenWater wrote...

Please... I am not in the mood.

Mr Wachter had his chance. He walked away from it.

aw, come on, now let's not be this curt and give the man a day or two. Rome wasn't built in a day

[Fexelea]

Abriael_CG wrote...

AngryFrozenWater wrote...

Please... I am not in the mood.

Mr Wachter had his chance. He walked away from it.

aw, come on, now let's not be this curt and give the man a day or two. Rome wasn't built in a day

But it can be destroyed in one.
Lol, couldn't help myself

[AngryFrozenWater]

Abriael_CG wrote...

AngryFrozenWater wrote...

Please... I am not in the mood.

Mr Wachter had his chance. He walked away from it.

aw, come on, now let's not be this curt and give the man a day or two. Rome wasn't built in a day

Look... If you want to defend BioWare then that is fine. In my opinion it is too late for that now. Defending the company disrupts what a lot of people want.... Information.

You are certainly not giving that information to them. I don't recall that you are working for the company. So anything you guys post is irrelevant to me. Let's keep it at that.

Modifié par AngryFrozenWater, 23 janvier 2010 - 02:28 .

[AngryFrozenWater]

Double post.

Modifié par AngryFrozenWater, 23 janvier 2010 - 02:28 .

[OH-UP-THIS!]

AngryFrozenWater wrote...

Feraele wrote...

AngryFrozenWater wrote...

Feraele wrote...

AngryFrozenWater wrote...

Feraele wrote...

Well if he needs access to databases that he currently doesn't have, in order to compile more information so that it pacifies us..I would guess thats the reason. Seems an honest enough answer to me.

Hecan reply to posts and he can create threads. Whatever it is he needs more will probably follow when that is ready. Fine. In the meantime he has said tools to start explaining what is going on.

He also had to get permission to do that..from what I read?  They had meetings about it.  Nothing is done without the say-so of whoever is in charge of these things.

No. Don't put words in Mr Wachter's mouth. He needs the database and "whatnot" so that he "can compile updates on a regular basis". That has nothing to do with what you suggested, unless your interpretation of the "whatnot" bit is true.

So you do understand that it takes a bit more than just spilling the beans every time he posts, there are things he has to do first in order to bring us that information...

As for words in the mouth, I would say that pretty much everyone on this forum has their interpretation of whats going on...usually interpreting as "evil" rather than what it is.   So lets just wait and see what comes of this..

Please... I am not in the mood.

Mr Wachter had his chance. He walked away from it.

WAAHAHA!!!

Times up anyway, so for those of you who are going to play ME2, I'll see you all in the forum(or not), waiting for the inevitable, Mr/Ms wawa about whatever spins there crank.

[Fexelea]

Feraele wrote...

..... far as I know there is a logical and reasonable way to proceed without demanding..CEOs get involved and other such comical things that have been posted in the past on this forum.

"Logical" and "Reasonable" are commonly used as absolutes, yet they are but personal impressions when used in the way you outline. Regardless, selecting specific instances to take them out of context to validate an argument is a logical fallacy in any argument. 

Feraele wrote...
Those that worked to keep this forum all riled up should not be given credit for anything except getting some threads locked tight.   Thats about the size of that.

You are welcome to your opinion, which I a disagree with. This thread has not been locked, and the previous thread lasted a good 180 pages before it was locked. I have seen personal responses to the "vocal" fans from the community managers, therefore it is sound to assume that they were being heard, and it is their voice who the responsible people thought they ought to answer to.

Feraele wrote...
And some are never satisfied ..no matter what info is given ..they want more.  Its just ridiculously out of proportion when you think about the dlc itself being five bucks and tiny in comparison to the huge uproar thats been constant on this forum since some weeks. 

Again, your opinion of the value or validity of another customer's complaints remains an opinion. Your failure to understand them is irrelevant, since you are an external party to the relationship between that particular customer and Bioware. It is up to Bioware to decide if the customer is profitable or not and if it is worth keeping. And it is up to the customer to decide if Bioware is worth supporting.

Feraele wrote...
It has continued unabated...and needs to take a chill pill.   They are doing what they can, have changed some things on how they provide info, changed some testing methods...I just hope this isn't going to be an ongoing thing where every time a dlc or expansion  is issued they have to put up with more of the same malarky.

It has been allowed to continue by Bioware itself, which leads me to believe they understood the reasons behind it and wanted to hear what was being said. What authority do you have to be the judge and jury of what is to be allowed or not?

I do second your hopes that this issue will not arise again. However for that to happen I expect Bioware will have a "leasons learnt" log so this will not happen again.

[Abriael_CG]

Feraele wrote...

..... far as I know there is a logical and reasonable way to proceed without demanding..CEOs get involved and other such comical things that have been posted in the past on this forum.

Given that quite a lot of CEOs and high ranking executives of other software houses have absolutely no problems getting involved, I wouldn't say why you would think it's "comical". The CEO of a company is not some sort of heavenly creature that shouldn't mix himself with the mere mortals.

Those that worked to keep this forum all riled up should not be given credit for anything except getting some threads locked tight.   Thats about the size of that.

That's, luckily, not for you to decide.

And some are never satisfied ..no matter what info is given ..they want more.  Its just ridiculously out of proportion when you think about the dlc itself being five bucks and tiny in comparison to the huge uproar thats been constant on this forum since some weeks. 

There will always be haters. BUT most of the people causing an "huge uproar" aren't haters. They were fans disgruntled by lack of professionalism and communication. If that's adressed by a reasonable and informative communication channel, those will settle, leaving the haters alone to rave in their niche, mocked by the vast majority of the community.

It has continued unabated...and needs to take a chill pill.   They are doing what they can, have changed some things on how they provide info, changed some testing methods...I just hope this isn't going to be an ongoing thing where every time a dlc or expansion  is issued they have to put up with more of the same malarky.

Sorry, by on the communication field they have done, so far, a LOT less than they could. Hopefully Victor's action changed that and we'll see the results over the next few days.

If the communication protocol has really been changed, then in the case of new problems, the same "malarky" won't happen again. Simple as that.

But one thing is for sure, trying to feed disgruntled customers that developers that failed to deliver multiple times are entitled to absolute silence is a quite damaging attitude, expecially if developers happen to pick up on that (and luckily from what Victor said, they didn't), not to mention, all it attains is enraging the disgruntled customers more.
When someone is rightfully asking for information, telling him to shut up is only going to meet the opposite result.

[GodOfThunder75]

Seriously? It's been a week and a half since they broke the game with that title update and all we get is "I'm getting access to a database?" What happened to the update to the update that was "in test"...four days ago?!?!



And then they have the audacity to whine and ban people who get pissed and maybe the discussion gets a little heated?!



This is easily the worst customer service/support I've ever experienced...they actually do better at M$.

[alkrantz]

Man, this still isn't out yet? wth, things must really be falling apart over there, so much for a holiday season release. In any event they can mark me off the list of DLC buyers I guess, Mass Effect is coming out next week and I just got invited to the Rise of the Godslayer beta so I wont have time to play RTO now anyhow. I know I am only one person and I am certainly not going to break the Bioware bank but in my case at least, releasing it now would simply be to little to late.

TBH, I doubt I will pick up DA:O again until the expansion. The only way I would have continued to buy DLC would be if they released a steady stream of it that kept me engaged. One hour of gaming every couple months just isn't worth investing time in when I can have far more immersive experiences with other games. Don't get me wrong I loved the game, but the DLC idea has proved to be less than I expected/hoped.

Modifié par alkrantz, 23 janvier 2010 - 02:44 .

[addiction21]

I am sure I will get the "no off topic" mod response (do you know how many monds and devs like waffles? Well I do and I am not supposed to talk about waffles) I agreed with Abrieals points of more communication and not just about the one platform points.

The means, methods, and attitudes that came with it and some that supported it I do not agree with.

If changes are coming and how that information is handled and distributed then all we can do is wait and see how it pans out. If you ecpect these things to change... well let me point you to one 200 page thread and another 150+ page where of people sharing a feeling but differing on their view and opnion of those feelings.

I dunno I am just going to wander off make some waffles and see if I can actualy make it thru a entire playthru of Mass Effect. YES I DID PREORDER ME2 do you wanna fight about it?

[jedimaster52501]

GodOfThunder75 wrote...

Seriously? It's been a week and a half since they broke the game with that title update and all we get is "I'm getting access to a database?" What happened to the update to the update that was "in test"...four days ago?!?!

And then they have the audacity to whine and ban people who get pissed and maybe the discussion gets a little heated?!

This is easily the worst customer service/support I've ever experienced...they actually do better at M$.

that is debateable to say the least, but i agree, i am a pissed gamer who wants answers, not a mod who comes in making threats to us when all they do is make those threats and nothing else, what is wrong with Bioware, i will tell, they are owned by EA, that is the true problem here, EA only cares about money and who gets screwed in the end, we do, the customers, they then tell those who work at Bioware what they can and can't do overall and wes uffer for it, it makes me wonder  how bad Awakening could be at this rate.

[addiction21]

jedimaster52501 wrote...



that is debateable to say the least, but i agree, i am a pissed gamer who wants answers, not a mod who comes in making threats to us when all they do is make those threats and nothing else, what is wrong with Bioware, i will tell, they are owned by EA, that is the true problem here, EA only cares about money and who gets screwed in the end, we do, the customers, they then tell those who work at Bioware what they can and can't do overall and wes uffer for it, it makes me wonder  how bad Awakening could be at this rate.

I agree with one point. They need to hand out more bans and longer then 1 day. Not to name names but I sat here and watched many go from outright name calling to veiled and vague insults aimed at the exact same people after a warning. Then it all just went right back to how it was the day before untill a mod/dev comes in and gives YET another warning. Same mod same warning same people acting like little brats flinging poo all over the place.

And so no one feels like stating the obvious makes them witty. I am just as guilty as some but FAR from the worst ones in here.

[AngryFrozenWater]

Fexelea, your posts actually make sense to me. For what it is worth, you have my support.

[jedimaster52501]

addiction21 wrote...

jedimaster52501 wrote...



that is debateable to say the least, but i agree, i am a pissed gamer who wants answers, not a mod who comes in making threats to us when all they do is make those threats and nothing else, what is wrong with Bioware, i will tell, they are owned by EA, that is the true problem here, EA only cares about money and who gets screwed in the end, we do, the customers, they then tell those who work at Bioware what they can and can't do overall and wes uffer for it, it makes me wonder  how bad Awakening could be at this rate.

I agree with one point. They need to hand out more bans and longer then 1 day. Not to name names but I sat here and watched many go from outright name calling to veiled and vague insults aimed at the exact same people after a warning. Then it all just went right back to how it was the day before untill a mod/dev comes in and gives YET another warning. Same mod same warning same people acting like little brats flinging poo all over the place.

And so no one feels like stating the obvious makes them witty. I am just as guilty as some but FAR from the worst ones in here.

if the mods want to make a statement, then they shoud start cracking down harder and not just making threats, mods listen up, you are supposed to do your job, not just make threats and then walk away, it proves how bad things can get in here, do your job righ or not all.