lastpatriot wrote...
Yeah, that's true but with the massive backlash they got and all the stories on various news outlets, I'm leaning towards think that this time around, they really have learned a lesson. Perhaps this is why DA:I has been delayed?
I'd like to think that, but the signs I've seen point more towards a massive disconnect with the audience, and little motivation to correct that. The endings are awesome. EC fixed everything that was "unclear" Buy our next game!
The Dragon Age team actually came to the forums (despite the vitriol shown after DA2's release), actually asked the question "What went wrong?" and engaged the audience. They posted, and continued to post. They asked questions. Thy asked for clarification. They knew they screwed up, even if they couldn't really admit it, and took an active interest in what players wanted how to do better next time.
And amazingly, when it became clear that they
were being listened to, tempers cooled. Yeah there were still some trolls, but it demonstrated one important aspect to customer service: People like it when they feel they are listened to.
Have we seen anything remotely like that with Mass Effect?