7 réponses à ce sujet

[FeliciaM]

I ordered an N7 hoodie (the MK one) on September 13th, and it still hasn't shipped yet. I was wondering if this was normal, or not? It's for my husband's birthday, which is in October. He's in Bahrain at the moment (deployed), so it's not like he needs a hoodie at all. But I'd like to have it before he gets back At this rate, I'm not even sure when it's going to ship. I've tried calling the people responsible. But they never call back. They didn't hesitate to take my 64 dollars.

I'm getting a bit irked, to say the least. 

[Jordan St.John]

Hey FeliciaM! Have you submitted a request on the Bioware Store yet? Be sure to include your order # on the request and customer service should be able to contact you soon about your order!

https://biowarestore...us_requests/new

[SerenityCube]

I ordered on the same day and it hasn't shipped either. I was already dreading the order after my last one, but I was told that the international shipping was improved (due to paying custom fees up front) and I'm a big Mass Effect fan, so I decided to take the risk. And now it's been over a week and it hasn't even been shipped.

I submitted a request two days ago through the Zendesk support two days ago, no response yet.

[ThatGuyChris906]

I'm still waiting for my hoodie to ship as well. I ordered mine on the 14th and I haven't heard anything from them yet. I message them but they have yet to reply. I hope it comes soon since the weather is starting to get cooler here.

[FeliciaM]

Yes, I opened a ticket. And it hasn't been responded to :/ I'm getting agitated. Opened it a few days ago. Sorry about the late response, I actually forgot I posted here.

[Jordan St.John]

Thank you everybody for your response here!

[Update] The warehouse has confirmed shipping delays have been corrected and MKII hoodies will be shipping this week.

Thank you all for your patience!

Modifié par Jordan St.John, 23 septembre 2013 - 09:25 .

[ThatGuyChris906]

Thanks Jordan! I recently got an e-mail from your the support telling me about the delay. Can't wait to get my hoodie!

Modifié par ThatGuyChris906, 23 septembre 2013 - 10:18 .

[FeliciaM]

Thank you very much! I got a response from my ticket. Much appreciated