101 réponses à ce sujet

[MICcheck1990]

I'm getting these issues too and it bugs me. At first i thought it was maintenance but now I'm thinking the servers are about to be axed.

Modifié par MICcheck1990, 21 septembre 2013 - 06:50 .

[BevH]

L00p wrote...

Still getting the same message and still no word on this. Strange.

Not so strange if EA is the one that maintains this. I've never known them to announce anything they may be working on fixing. And I'm still showing that the online storage still isn't working which means no character or achievement uploads.

[L00p]

BevH wrote...

L00p wrote...

Still getting the same message and still no word on this. Strange.

Not so strange if EA is the one that maintains this. I've never known them to announce anything they may be working on fixing. And I'm still showing that the online storage still isn't working which means no character or achievement uploads.

You're probably right, although it bugs me they have a "policy" of not telling when they're doing some maintenance.

*If* it's maintenance and not them making server capacity ready for Inquisition.

[luna1124]

^^Would they do that a year ahead^^???
Then when they do fix them, the server will crash due to data overload

Modifié par luna1124, 21 septembre 2013 - 09:28 .

[BevH]

L00p wrote...

*If* it's maintenance and not them making server capacity ready for Inquisition.

Hmm... that's a possibility. Dragon Age Keep beta testing will start the first of the year, I believe. But it's odd to have it down for well over a week, if not weeks.

[Son of Imoen]

I'm surprised there's no official announcement. Anyone knows where I should go for an official reaction? I'm more used to googling for answers, but on this problem there needs to be an official statement on what is going on.

[L00p]

^^ Maybe we have to PM the staff directly? ^^

Modifié par L00p, 22 septembre 2013 - 01:06 .

[Arcadian Legend]

The problem with PM'ing staff is that now they need to be friended first. The only active BW staff that comes to mind is Allan Schumacher, maybe someone who's friended him can send a polite PM to see what's up? Even if he doesn't have anything to do with the DA: O profiles server it's worth a try regardless. It's just a real pain, since other than getting the PC version of DAII it's the only way you can upload custom avatars, which to be honest you shouldn't even have to do anyway. Seriously BW, would it kill you to just add the simple and easy feature to upload your own profile pics like what can be done on the majority of other forums? Especially if it turns out to be that you're killing the server.

Modifié par Arcadian Legend, 22 septembre 2013 - 03:59 .

[RedArmyShogun]

Dear BSN Please have done this as a sign you are allowing custom avys.

~signed every forum on the net.

[BevH]

Son of Imoen wrote...

I'm surprised there's no official announcement. Anyone knows where I should go for an official reaction? I'm more used to googling for answers, but on this problem there needs to be an official statement on what is going on.

As I said before, not surprising at all considering EA doesn't announce stuff like this.

[luna1124]

Still this error message and it has been 7 days since I have had an update on my game.
Unable to connect to the online storage server.

[Hellrock]

This is copy from ea.ansiwer forum what some harvey named dude asked on EA live chat support.

heres the link the forum http://answers.ea.co...ns/td-p/1537287


Michael John: Thanks for contacting EA Customer Experience, my name is Michael John. How may I assist you today?
you: Hi Im having some issue with Dragon Age Origins Ultimate Edition
Michael John: I understand the how you feel and I am sorry to hear that you are going through this situation. But don't worry I will do my best to assist you with this one.
Michael John: Before I start to gather details, may I please have your name and email address?
you: When I try to connect to the server it tells me that my Password and/or Username is incorrect. BUT it shows that I am logged in on the game screen, just not connecting to the server. I have reset my password several times and have noticed other people are having this issue as well
you: My name is *******, my email address is ********
Michael John: Thank you for the information! Nice to meet you!
you: Thank you, now the issue seems to be connectivity on the servers side
you: As I said, I have reset my password several times still it will not connect
you: Would you like the link for the forum site were other people are having this issue?
Michael John: Sorry for this inconvenience.
Michael John: We apologize if you are having this kind of issue. Our developer are already fixing this issue. As soon as possible. This is a ongoing issue on the server, What I can advice is to wait for the update form our developers once the issue with the server is fixed.
you: You will actually be giving an update to Dragon Age Origins even with how old the game is? Or will this be a server thing that all I need to do is wait for you guys to fix things are your end?
Michael John: Yes. They are also updating it. Because alot of players are playing the game. Sorry for this inconvenience.
you: Not an issue then, should I continue to run the game threw the Oricle client or hard disk? Which will be best?
Michael John: The best way to play the game is using origin. So you will be updated.
you: Last Question then, if both are being updated does that mean the connectivity to the BioWare social network will work as well, considering that is were all of our data goes. So Oricle will have the update, but it will also be available threw the Dragon Age Launcher?
Michael John: Exactly.
you: Fanastic thank you for your time then
Michael John: I hope I was able to provide you useful information and will there be anything else I can assist you with aside from this report that you made?
you: You wouldnt by chance have an ETA would you? I know Im pusshing but had to ask lol
Michael John: As I want to provide you a ETA regarding this. What we can only advice is to check the forums.
you: Thank you again then
info: Your chat transcript will be sent to ******** at the end of your chat session.
Michael John: It's been a pleasure assisting you for today, Thank you for contacting EA! Have a great day! Please feel free to end this chat session by clicking on "End Chat".

Modifié par Hellrock, 22 septembre 2013 - 05:04 .

[L00p]

That support answer doesn't sound very reassuring to me.

[BevH]

At least it's an answer. But what forum are we supposed to look at to see when this is corrected? And we have to play through Origin in order to get the fix? Yes, I have Origin, but I don't play either DA:O or DA2 through Origin. *sigh*

[L00p]

Me neither.

[DG-H]

Hellrock wrote...

This is copy from ea.ansiwer forum what some harvey named dude asked on EA live chat support.

heres the link the forum http://answers.ea.co...ns/td-p/1537287


Michael John: Thanks for contacting EA Customer Experience, my name is Michael John. How may I assist you today?
you: Hi Im having some issue with Dragon Age Origins Ultimate Edition
Michael John: I understand the how you feel and I am sorry to hear that you are going through this situation. But don't worry I will do my best to assist you with this one.
Michael John: Before I start to gather details, may I please have your name and email address?
you: When I try to connect to the server it tells me that my Password and/or Username is incorrect. BUT it shows that I am logged in on the game screen, just not connecting to the server. I have reset my password several times and have noticed other people are having this issue as well
you: My name is *******, my email address is ********
Michael John: Thank you for the information! Nice to meet you!
you: Thank you, now the issue seems to be connectivity on the servers side
you: As I said, I have reset my password several times still it will not connect
you: Would you like the link for the forum site were other people are having this issue?
Michael John: Sorry for this inconvenience.
Michael John: We apologize if you are having this kind of issue. Our developer are already fixing this issue. As soon as possible. This is a ongoing issue on the server, What I can advice is to wait for the update form our developers once the issue with the server is fixed.
you: You will actually be giving an update to Dragon Age Origins even with how old the game is? Or will this be a server thing that all I need to do is wait for you guys to fix things are your end?
Michael John: Yes. They are also updating it. Because alot of players are playing the game. Sorry for this inconvenience.
you: Not an issue then, should I continue to run the game threw the Oricle client or hard disk? Which will be best?
Michael John: The best way to play the game is using origin. So you will be updated.
you: Last Question then, if both are being updated does that mean the connectivity to the BioWare social network will work as well, considering that is were all of our data goes. So Oricle will have the update, but it will also be available threw the Dragon Age Launcher?
Michael John: Exactly.
you: Fanastic thank you for your time then
Michael John: I hope I was able to provide you useful information and will there be anything else I can assist you with aside from this report that you made?
you: You wouldnt by chance have an ETA would you? I know Im pusshing but had to ask lol
Michael John: As I want to provide you a ETA regarding this. What we can only advice is to check the forums.
you: Thank you again then
info: Your chat transcript will be sent to ******** at the end of your chat session.
Michael John: It's been a pleasure assisting you for today, Thank you for contacting EA! Have a great day! Please feel free to end this chat session by clicking on "End Chat".

I had a simulair conversation a few hours ago. They told me they had problems with the servers, couldn't tell me a thing about when it was done, but they where trying to fix it as soon as possible (I forgot to save a version of it O_O). They told me to check the forums about it, yet they made no anouncemnt about problems with there servers, makes me wonder where the anouncement we've fixt it will be entered, cause they sayd it would be anounced O_O...

Just to show how much there getting btw. I also asked if my steam had version 1.05 already, cause by the last patched there was standing for steam not need to download it patches itself, and I didn't see that now. They told me to manualy patch it. I downloaded the patch and it sayd: this is not for steam installations, run steam and let it update to patch...

Cause I added a new HDD (S:/) and reinstalled steam there instead of on my C:/, I can't play with DLC, as I haven't downloaded it yet. After many gameplays with Ultimate, I don't want to play without DLC anymore, so I literally told them I would not play DA:O until it was fixt. She felt oh so sorry for me...

[L00p]

It seems the customer representatives is more about calming people down instead of fixing the issues, akin to a doctor having a patient with a broken leg, trying to calm him down but refusing to adress the broken leg, which is the source of the patient being upset in the first place.

Strange way of doing customer service, since such a practice only serves to ****** people off in the long run. Making both the company and its stock suffer, and of course the customer service employees themselves, when they have to handle the 2nd, 3rd and 4th message from customers growing frustrated from their continued aching "leg".

Modifié par L00p, 22 septembre 2013 - 08:09 .

[Suspire]

At least its not just me!
I couldnt log in to the BSN suddenly, it said my info was wrong, and I think it has to do with making an account on the SWTOR site, but then after 2 different chats with game advisors (the first one said I had to merge accounts - and guess what they only do that through phone and there is no phone support for my country lol, fortunately there was no need) changing my email worked. I got really happy.

But when I tried to login to DAO... says my info is incorrect, and the message on top says Im logged out, even though my email and passwords and everything else looks like Im logged in, including the little online status on the left bottom of the menu screen says "logged in" lol. BUT when I click on my online profile option on there it looks like Im logged out cause my achievements are gone, but my screenshots are all there (but I cant upload).
I closed the game and came here to my profile to check diagnostics and see the error: Unable to connect to the online storage server.

So yeah same problem I guess. Ugh Ive changed my EA password like 8 times already in the last 3 days. They really should make an announcement or something, but hey its EA, I never expect anything good.

[L00p]

^^
It shouldn't have anything to do with your making an account on SWTOR - I've never played SWTOR and have only played Dragon Age: Origins lately, and everything was great until one day it suddenly said my username/password is incorrect. No warning, no nothing.

Modifié par L00p, 23 septembre 2013 - 06:43 .

[Hellrock]

Got idea to try install the DLC files offline and manuly. if could play it offline style with all DLC:s but forgot that they requires autherization what you get by loggin in dragon age servers Wheeeeeee.

finaly when i wanna play game again trough and then dragon age 2. to prepare my story for dragon age 3. goddamit servers still not working

[Hellrock]

was bored and dediced to ask easupport via twitter about this stuff. and noticed that ea.ansiwer forum main topic EA person has also ansiwered that they have escalated the feedback/issue to Bioware. so all we can really now is wait bioware fix it

[Son of Imoen]

Hellrock wrote...

Got idea to try install the DLC files offline and manuly. if could play it offline style with all DLC:s but forgot that they requires autherization what you get by loggin in dragon age servers Wheeeeeee.

finaly when i wanna play game again trough and then dragon age 2. to prepare my story for dragon age 3. goddamit servers still not working

This is what bugs me as well (mentally speaking, not literal, my DA:O install is fine right now): if you buy the Ultimate Edition with the DLC's on disc, you still got to authenticate them online. I hope, if they ever quit the support for DA:O, Bioware will do so after releasing a final patch that removes the need for online authentication. I hate DRM.

[MICcheck1990]

I hope they fix this issue soon, I wanna upload one last DA:O play through after my current one sometime before DA:I comes out. Excuse my ignorance but does EA ever let people know when they patch fix issues with their games?

[BevH]

BioWare usually makes an announcement when a patch has been issued. However, this is a server issue and I'm not sure if they will or not.