10 Antworten in diesem Thema

[joeil_z]

 I am trying to download/purchase Legacy but when I get sent onward it says "Oops!" it can't find the page.

The page you are trying to access is not available.This is typically due to an incorrect URL or old content.
https://points.biowa...ui/checkout/dlc

I am using Chrome.  Cleared cache, etc.  Same message.
Oops, indeed.

[Gorath Alpha]

Updated Important Information:

Please be sure to review the site rules & code of conduct.

If you have any difficulty registering your game, please visit the EA help site or contact an EA Game Adviser for assistance.

For any tech related issues please visit the new, Answer HQ! Ask. Answer. Be the Hero!

answers.ea.com/

As has been true since choosing EA for a distributor, official tech lies with the Game Advisers of EA Help. 

help.ea.com/

Bearbeitet von Gorath Alpha, 10 Oktober 2013 - 09:05 .

[Jimmer726726]

Having the same problem with the "exiled prince" DLC. Bought the points and can't get the DLC. Can I not just get a refund for the points...? This is ridiculous. And yes, I have cleared cache, agreed to terms, tried multiple browsers, etc. I am not technologically incapable. What's going wrong here?

[Jimmer726726]

Edit: double post

Bearbeitet von Jimmer726726, 10 Oktober 2013 - 02:06 .

[Gorath Alpha]

social.bioware.com/forum/1/topic/58/index/14919799

[joeil_z]

So, if I understand your rather terse response, Bioware has no further obligation or responsibility for technical problems that occur on their store pages. Interesting. I shall turn to Amex to cancel the purchase, I suppose, as they do treat their customers with a modicum of respect.

[Gorath Alpha]

Gorath Alpha wrote...

Updated Important Information:

Please be sure to review the site rules & code of conduct.

If you have any difficulty registering your game, please visit the EA help site or contact an EA Game Adviser for assistance.

For any tech related issues please visit the new, Answer HQ! Ask. Answer. Be the Hero!

answers.ea.com/

As has been true since choosing EA for a distributor, official tech lies with the Game Advisers of EA Help. 

help.ea.com/

Why not go for "terse" when the answer was already there and being ignored? 

[Jimmer726726]

Gorath Alpha wrote...

Gorath Alpha wrote...

Updated Important Information:

Please be sure to review the site rules & code of conduct.

If you have any difficulty registering your game, please visit the EA help site or contact an EA Game Adviser for assistance.

For any tech related issues please visit the new, Answer HQ! Ask. Answer. Be the Hero!

answers.ea.com/

As has been true since choosing EA for a distributor, official tech lies with the Game Advisers of EA Help. 

help.ea.com/

Why not go for "terse" when the answer was already there and being ignored? 

Then why do these forums still exist? I don't understand why you're just spamming this. Thanks for the links, I resolved my issue (More on that in a second) but you didn't really elaborate on anything. You just put links up and were like "do dis". I was kind of confused at first as well. The support was very helpful but the site you linked was a bit of a mess and that confused me about what your intentions were as well. The first time you posted the links you could have just said "Bioware support doesn't use these anymore. Check the links for support".

Also, if anyone was wondering, the DL servers are down. You can buy the points for something you want, but when you go to buy it, it won't work. I got irritated after a few days, connected to Live Chat, he tried to help me as best as possible. I asked for a refund for the points considering I bought points for something I couldn't purchase aka payed for nothing. He gave me the content for free. I don't have it yet, but he remarked that it was a pretty significant inconvenience and I deserved it for free. My account is credited with the DLC, but again the DL servers are still down. So supposedly it will DL automatically whenever the servers are back up.

[joeil_z]

More specific links would be helpful. A link to EA boards in general is discouraging, rather like starting over. This issue has existed for a year now, if web searches are trustworthy, and both EA and Bioware have had ample time to resolve it. Failing that, links to specific topics at EA would be welcome.

[Gorath Alpha]

Bioware hasn't paid any support personnel since the days of Black Isles and Baldurs Gate. They got out of game distribution, and when they did that, they passed support off to the game distributors involved, such as Atari for NWM, LucasArts for KotOR, etc.

They never paid much attention at all to individual problems passing through the various Self-Help forums, just had clerks keep track of complaint numbers for this or that bug. The last time that was working was with the pair of NWN1` and KotOR1 games. EA has been their exclusive distributor predating the merger by perhaps a year.

That made EA their support for Dragon Age and Mass Effect. No one ever offered the gamers any rationale for the wholesale transfer of Self-Help discussions to AHQ.

[joeil_z]

Not since Baldurs Gate? Thank you for taking the time to explain how things are.