15 réponses à ce sujet

[dude4321]

I have Windows 7 64-bit with and ATI Radeon 4890

When I try to start the game It says "Failed to detect supported video card".  But When I go into the configuration utility it says it detects an ATI radeon 4800 series card!

I have 9.10 Catalyst, which is the latest driver as far as I can tell

I have tried using Driver Sweeper and reinstalling and I still get the same error

I just bought this computer with windows 7 an installed the video card manually.  If anyone can think of a solution or knows what the problem might be please let me know.

[OneEyeRed]

On the telephone with ATI right now as EA tech support is useless. EA blames the driver, however, I have swapped drivers from 9.7, 9.8, 9.10 with same issues I am having; black screen stuck in Ostagar. Many ATI users are experiencing the same issues. I suggest removing and installing 9.7 and see if it gets better. ATI says they are going to have to investigate the issue. I wish I could give you a better answer but you won't get it here. Read the fine print underneath this forum heading. All tech support must got through EA and they basically are clueless.



My ticket with them is copied to my EA tech account and says "Madden Support"!!!!!! I am fed up at this point and now am transfered to tier 2 ATI support. Maybe they can fix EA's game for them!

[dude4321]

I tried 9.7 but I got the same error. Its nice to know someone else is feeling my pain. Good Luck man

[OneEyeRed]

dude4321 wrote...

I tried 9.7 but I got the same error. Its nice to know someone else is feeling my pain. Good Luck man

Several people on  several threads with ATI cards are having issues. Please contact ATI tech support as they have not heard anything about this and EA lied to me about them knowing and working on a fix. After trying three different drivers, the issue is not in the ATI driver itself but the game and possibly the driver. Furthermore, ATI logo is clearly stamped on the outside of the box as an endorsee. Way to go Bioware/EA. Is this an indication of what I can look forward to in SW:TOR???

[Kathrad]

I sure hope ATI can fix it because EA certainly wont.

Hard to believe Bioware just seems to be ignoring the whole situation, they may be looking into it but not a word from them on this issue.

[UziBeatle]

I hope you guys find a solution. If it affected I'd be outraged as well.

Lucky for me I dont' have ATI or AMD in this house. Knock on wood.



All I an say is this is standard EA behavior they do it in all their games I've ever seen. As for Bioware, they are servants to EA at this stage.



And yah, you'd think with the ATI stamp on the box n all there would be more

support for that platform for sure.



I dont' want to start a war but.... you ATI guys do know that ATI has always had issues with decent driver support, right? That isn't a newsflash that is common knowledge for many years now.



I'm sure they'll fix it in time though just you'll have to be very patient.



I"m pulling for ya, and can feel your pain.

(Bill Clinton)

[Syrellaris]

Remove the cataclyst drivers and go with the original ati drivers.

The game is known to have several issues with cataclyst drivers.

[OneEyeRed]

Syrellaris wrote...

Remove the cataclyst drivers and go with the original ati drivers.
The game is known to have several issues with cataclyst drivers.

I am confused by your statement. Whether you download the entire catalyst or the seperate driver download, they are one in the same are they not?

[Kathrad]

Think she may mean to download the drivers without the control center(Not sure).

I am trying it right now after reinstalling the game but now when I log in, the Stone Prisoner and Wardens Keep show up under the downloaded content but they say unautorized and when I start a new game it syas I can't use those downloads unless I log in under the account I downloaded them for(Which I am logged in under that account).



I had a wisdom tooth pulled monday and that was more fun than the hell i am going through with this game.

[Vikkie]

so there are no solutions to this issue yet? i am having this same problem...everything is up to date and state of the art on my computer...i have the same ATI card...i just don't get it. I spoke with ATI and they told me they could not help me that it was EA/Bioware's issue for the game.

[dude4321]

I found a workaround... if you have windows 7....I run Dragon Age with windows vista using the compatibility tab when I open the properties of the shortcut on my desktop. If you have windows 7, you can right click on the DA:O shortcut on you desktop, go to properties, go to the compatibility tab and run it with vista (service pack 2) which works for me. good luck

Modifié par dude4321, 05 novembre 2009 - 10:31 .

[Valaskjalf]

4850 here on win 7 64. latest catalyst drivers from MSI (card manufactuer - not ATI itself). no problems whatsoever. everything is smooth on max settings.

Modifié par Valaskjalf, 05 novembre 2009 - 10:37 .

[Syrellaris]

Kathrad wrote...

I sure hope ATI can fix it because EA certainly wont.
Hard to believe Bioware just seems to be ignoring the whole situation, they may be looking into it but not a word from them on this issue.

that is because these forums are player forums, they already said that here, on the social site, no help would be given as you can see in the sticky, there are links to official support pages.

[Gorath Alpha]

For the nVIDIA FanBOI: the past two years, nVIDIA had released more bad drivers than ATI has released in twice that length od time. 

Within three years, nVIDIA, nForce, and Geforce will all be relics.  nVIDIA has seen the writing on the wall and is doing more planning for a future market for their products than they've done about getting new consumer product into the current retail market.  It will be February or later before they can answer the Radeon HD 5700 / 5800 / 5900 cards with anything of their own. 

AMD purchased ATI in order to work toward putting the GPU inside the CPU chip, or vice versa.  The costs to the consumer of such a combination are just fantastically good, if it can be done the way it is being planned.  nVIDIA has no viable response to that.  Intel has seen the writing on the wall, and is rushing to match AMD's schedule, but isn't planning on anything at all conventional, which they think is an advantage, but they have never been good at competing on a performance level, with graphics. 

Intel is very likely to leave an opening for nVIDIA for another year, but Intel will close the gap.  They cannot afford to let AMD have that lead all to itself.  Four years from now, nVIDIA's market will have evolved right out of its reach.

Gorath
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Modifié par Gorath Alpha, 05 novembre 2009 - 11:08 .

[Vikkie]

Syrellaris wrote...

Kathrad wrote...

I sure hope ATI can fix it because EA certainly wont.
Hard to believe Bioware just seems to be ignoring the whole situation, they may be looking into it but not a word from them on this issue.

that is because these forums are player forums, they already said that here, on the social site, no help would be given as you can see in the sticky, there are links to official support pages.

stikies where?  i looked and didn't find anything
but even with that..i CALLED and the game tech support says to call ATI and ATI not only says to call the game tech support that they know nothing at all about the game.

[Gorath Alpha]

This thread seems to have ended as unresolved. Besides the situation in which the game is correct when it says that a particular video card won't work, there is also the type case in which a bad install of one part or another of the key graphical trio has broken the communication among those parts.

The parts here are the video driver, the Direct3D API set, and the game itself. To find out which, you run fresh installs, starting with the easiest, which is the video driver.

If it's a Geforce video card, a Driver Cleaner in between old and new drivers may be in order. If that's not it, step two is a fresh version of Dx9 (not Dx10 or Dx11). That should be the fix, one of those two. If not, reinstall the game next.

(P. S. added in edit 2-24-2011 -- occasionally, this error message is triggered from mixing up screen ratio settings between wide screen and standard 4:3 ratios.  Be sure you are starting out from a resolution that matches your display's ratio.)

Modifié par Gorath Alpha, 25 février 2011 - 03:54 .