100 réponses à ce sujet

[Kaiser Arian XVII]

Steam is good and Origin is evil. It is known.

[wolfsite]

Two things Origin blows Steam away with.

1. Actual customer support that you can even do live chats with.

2. The Great game gaurantee refund program.

[Seifer006]

wolfsite wrote...

Two things Origin blows Steam away with.

1. Actual customer support that you can even do live chats with.

2. The Great game gaurantee refund program.

Actual customer support that you can even do live chats with.

HAHAHHAHAHAHAHAHAAHAHA HAAAAAAAAAAAAHAHAHAHAHA

OH MAN! THAT WAS A GOOD ONE

oh wait were you serious?

[Seifer006]

Cyonan wrote...


There was reason to be upset about it, especially given the state of Origin at times. I just find it amusing when people bash EA for forcing Origin while also praising Steam at the same time, which was forced on people as well.
.

well I never had Steam forced on me (personally) nor my friends had it forced. Then again, I'm a PC gamer (mostly) so having Steam to me is a Grand thing

[Cyonan]

Seifer006 wrote...

well I never had Steam forced on me (personally) nor my friends had it forced. Then again, I'm a PC gamer (mostly) so having Steam to me is a Grand thing

I'm also a PC gamer, and I like having all the Steam sales and what the platform has become in general(not so much what it started out as). I'm not hating on Steam or saying that I love Origin or anything. My opinion is quite the opposite of that, actually.

The point still stands however, that Valve does require you to use Steam for all of their games regardless of if you like it or not.

This is no different than what EA did when requiring you to use Origin for Mass Effect 3.

[bmwcrazy]

I don't mind Origin, but I only use it for Origin-exclusive games like BF3, BF4, and Crysis 3.

I still prefer to buy games digitally from Steam and GoG since EA still insists on charging sales tax on all 50 states in the US.

[slimgrin]

AshedMan wrote...

No real comparison. Steam blows away Origin in every aspect. I wish EA would sell their games through Steam. I would be significantly more likely to purchase an EA game if it were on Steam. As it is, I'll pretty much only buy an Origin game if it's Origin exclusive (i.e. forced to use Origin) and it's on a massive sale.

The four Origin games that I have purchased have been Battlefield 3 (only full priced game I have bought on Origin and I learned my lesson. Never again.), ME3 ($15 sale), Dragon Age 2 ($5 sale), and Battlefield 4 ($20 Black Friday sale).  Half of those games were purchased through Amazon, so EA got even less money from me.  

If it's about profits, EA would be making way more money off me if they sold their games on Steam.  

The only thing Steam blows Origin away is in sales. They are pretty much the same thing - client as DRM. So ideally, I'd rather use neither.

[fdgvdddvdfdfbdfb]

Seifer006 wrote...

wolfsite wrote...

Two things Origin blows Steam away with.

1. Actual customer support that you can even do live chats with.

2. The Great game gaurantee refund program.

Actual customer support that you can even do live chats with.

HAHAHHAHAHAHAHAHAAHAHA HAAAAAAAAAAAAHAHAHAHAHA

OH MAN! THAT WAS A GOOD ONE

oh wait were you serious?

No actually EA live chat is the ****ing bomb. and they're so polite it's bloody creepy

[wolfsite]

Seifer006 wrote...

wolfsite wrote...

Two things Origin blows Steam away with.

1. Actual customer support that you can even do live chats with.

2. The Great game gaurantee refund program.

Actual customer support that you can even do live chats with.

HAHAHHAHAHAHAHAHAAHAHA HAAAAAAAAAAAAHAHAHAHAHA

OH MAN! THAT WAS A GOOD ONE

oh wait were you serious?

I was very serious, every time I need help from support I would be in direct contact with the team within 10 minutes in Live Chat and they have always fixed the problem or found an alternate solution quite quickly.

If you compare that to Steam where you send in a problem and then wait a week to get an automated response of things you did before you sent the original issue then it is obviously no contest.

[Seifer006]

wolfsite wrote...
If you compare that to Steam where you send in a problem and then wait a week to get an automated response of things you did before you sent the original issue then it is obviously no contest.

Both Steam & Origin are bad

[Splinter Cell 108]

wolfsite wrote...

I was very serious, every time I need help from support I would be in direct contact with the team within 10 minutes in Live Chat and they have always fixed the problem or found an alternate solution quite quickly.

If you compare that to Steam where you send in a problem and then wait a week to get an automated response of things you did before you sent the original issue then it is obviously no contest.

10 minutes is still crap compared to other customer service I've dealt with. Besides, I really don't think they've got good customer service, the last time I dealt with EA's live chat, I had one simple question which was whether or not the DAO ultimate edition required Origin. The person who had to respond didn't even answer that and they had no clue what they were doing. 

Honestly; if you want an example of good customer service look at Amazon, they've got phone support and chat support, they also answer instantly, no waiting 10 or 20 minutes like I've had to wait twice with EA and both times none of my problems were solved. EA's customer service is anything but good and knowing what EA is like, it'd be no surprise if they were cutting corners in that area like most other companies. 

[Jestina]

I've had way more problems with Origin than Steam. Most of the time i'm on Origin, it's talking to customer support. I've never had to contact customer support with Steam.

[Cyonan]

I like how we're at the point where people are that impatient and a 10 minute wait for an online support system is now crap customer service.

In my experience your wait time depends largely on when you're calling. Call during peak hours and expect a wait. Call at 2 in the morning(if they have a 24 hour support line) and you'll probably not be waiting, because most people are sleeping or too drunk at that point.

[Splinter Cell 108]

Cyonan wrote...

I like how we're at the point where people are that impatient and a 10 minute wait for an online support system is now crap customer service.

In my experience your wait time depends largely on when you're calling. Call during peak hours and expect a wait. Call at 2 in the morning(if they have a 24 hour support line) and you'll probably not be waiting, because most people are sleeping or too drunk at that point.

Maybe I just got used to Amazon, but please, there's many other reasons as to why EA's customer support is complete crap. Every time I've used it I couldn't even understand what the other person was saying in chat and none of my issues were resolved. 

I doubt I'm the only one who;s had these problems, never used Steam's customer support so maybe it's good or maybe its not. But saying EA has good customer support is a stretch. 

[wolfsite]

Splinter Cell 108 wrote...

Cyonan wrote...

I like how we're at the point where people are that impatient and a 10 minute wait for an online support system is now crap customer service.

In my experience your wait time depends largely on when you're calling. Call during peak hours and expect a wait. Call at 2 in the morning(if they have a 24 hour support line) and you'll probably not be waiting, because most people are sleeping or too drunk at that point.

Maybe I just got used to Amazon, but please, there's many other reasons as to why EA's customer support is complete crap. Every time I've used it I couldn't even understand what the other person was saying in chat and none of my issues were resolved. 

I doubt I'm the only one who;s had these problems, never used Steam's customer support so maybe it's good or maybe its not. But saying EA has good customer support is a stretch. 

I have used Steam's customer support, about a week & a half to actually get a real person and they thought I was trying to circumvent Steam DRM due to the issue I was having and threatened to ban my account (and I'm not making that up)  I still can't play the game, they won't refund it, and if I complain again I risk losing every game in my account.

[Cyonan]

Splinter Cell 108 wrote...

Maybe I just got used to Amazon, but please, there's many other reasons as to why EA's customer support is complete crap. Every time I've used it I couldn't even understand what the other person was saying in chat and none of my issues were resolved. 

I doubt I'm the only one who;s had these problems, never used Steam's customer support so maybe it's good or maybe its not. But saying EA has good customer support is a stretch. 

There are other reasons, talking how about bad a 10 minute wait is just shows impatience. It's my experience with customer service departments that 10 minutes is not bad at all.  Not sure about Amazon, but I feel that even they wouldn't answer immediately 100% of the time unless they've severely overstaffed their customer service department.

I also wasn't saying it was good, I was saying that the wait time is not bad. There is a difference between the two =P

[Splinter Cell 108]

wolfsite wrote...


I have used Steam's customer support, about a week & a half to actually get a real person and they thought I was trying to circumvent Steam DRM due to the issue I was having and threatened to ban my account (and I'm not making that up)  I still can't play the game, they won't refund it, and if I complain again I risk losing every game in my account.

I can't really say its bad because of one incident. Every place has its exceptions, incidents and problems, I'd imagine most companies with reputable customer service have had those incidents too. I can't really say if I think its bad or not, I haven't used it. Either, way that doesn't mean EA's customer service is good. 

As for Amazon, chats are almost instant, most of the time, at least when I used them it was but then again Amazon tends to be very customer centric. I'm sure they've got their bad things as well. 

Cyonan wrote...
.
I also wasn't saying it was good, I was saying that the wait time is not bad. There is a difference between the two =P

I know you weren't, but someone else was. Anyway I think this threads get a little pointless sometimes, I doubt anyone is going to change their mind on which client they prefer, I think every time this thread comes up, we rehash the same arguments. 

Modifié par Splinter Cell 108, 08 décembre 2013 - 03:53 .

[jrm_ayun]

Never had problems with Steam. My origin likes to not load the fl. Just been happening the past month or so. Dunno how to fix it other than wait. Does anyone know the root of this problem?

[TheRealJayDee]

I have only used the customer service for Origin, because Mass Effect 3 is the only game I own that uses Steam or Origin. It wasn't a completely pleasant experience, but also not that bad.

I wanted to merge my BSN and Origin accounts (admittedly a failure on my part that I had them seperated in the first place) as was described somewhere here. First, after some reasonable waiting time, I chatted with two different folks from the US EA customer service about it, describing in detail what I wanted to happen and linking them to the Bioware explanation of what the options to achieve that were.

Both told me in more or less polite ways that what I wanted simply couldn't be done. I was like "but they're saying that and how it can be done right HERE", but over the course of 2x twenty minutes did not manage to convince either of them. I let it rest for a while after that, and finally, a few weeks later, sent a message with my plea to the EA customer service in my own country.

They replied asking if I really wanted it to be done, how it would affect my Origin username and registered games and after I confirmed my wish they... just did it. No problem at all.

[AlanC9]

Seifer006 wrote...

well I never had Steam forced on me (personally) nor my friends had it forced. Then again, I'm a PC gamer (mostly) so having Steam to me is a Grand thing

Funny. I damn well had it forced on me with HL2. Especially annoying since I was on dialup at the time.

The only difference I can see between the two is that Steam pops up an obnoxious sale window when it opens. Other than that, they seem to be pretty much the same. EA games wouldn't go on sale more often even if they were on Steam, would they?

Modifié par AlanC9, 08 décembre 2013 - 05:09 .

[Zubie]

Never really had any problems with Steam in the many years I have used it so far. I can't comment too much on their customer service as I have only had to use it once. I requested a refund for a game and they processed it no problem. So I guess based from that experience, I would say it is good.

Overall I think it is a very good service and, as a PC gamer, I purchase just about all my games on it.

[Splinter Cell 108]

AlanC9 wrote...

Funny. I damn well had it forced on me with HL2. Especially annoying since I was on dialup at the time.

The only difference I can see between the two is that Steam pops up an obnoxious sale window when it opens. Other than that, they seem to be pretty much the same. EA games wouldn't go on sale more often even if they were on Steam, would they?

Actually they would, I've seen Mass Effect, Crysis and Dragon Age so many times on sale it's kind of weird. Even Activision games go on sale more often than you'd expect, and I wouldn't expect discounts from them either. But say what you will, there is a big difference. That being that Steam actually works and  Origin doesn't or at least it didn't at the start. 

Claiming that it was the same when Steam started out is no excuse, it has been 10 years since steam came out. I doubt EA has crappy programmers or maybe they do. Anyway, I for one do not believe that any decent team of programmers could not extrapolate as to how Steam works well enough to come up with their own working and completely functional version. If it doesn't work I'd say its because of incompetence, low budget or some other stupid EA reason. Since we're really getting to the point in which there isn't much chpoice but to use clients, I'd prefer to use Steam which comes from Valve, who doesn't have an impressive history of screwing the customer like EA does. 

If you ask me, I don't see Origin going anywhere, eventually it will fade along with Uplay, these days all you hear is about how Steam gets bigger, never anything about Origin, except for a few sales here and there and some new policies. 

[AlanC9]

Splinter Cell 108 wrote...

Actually they would, I've seen Mass Effect, Crysis and Dragon Age so many times on sale it's kind of weird. Even Activision games go on sale more often than you'd expect, and I wouldn't expect discounts from them either.

Mass Effect and Dragon age go on sale on Origin plenty; IIRC they're on sale right now . Since I own them both I haven't been comparing sales frequency or percentages.

But say what you will, there is a big difference. That being that Steam actually works and  Origin doesn't or at least it didn't at the start. 

Claiming that it was the same when Steam started out is no excuse, it has been 10 years since steam came out. I doubt EA has crappy programmers or maybe they do. Anyway, I for one do not believe that any decent team of programmers could not extrapolate as to how Steam works well enough to come up with their own working and completely functional version. If it doesn't work I'd say its because of incompetence, low budget or some other stupid EA reason. Since we're really getting to the point in which there isn't much chpoice but to use clients, I'd prefer to use Steam which comes from Valve, who doesn't have an impressive history of screwing the customer like EA does. 

Never had any problems myself, but I'll take your word for it. But even so, why should anyone care now  that Origin was buggy a while back?

Edit: or rather, I've had the same amount of problems with both, but they've all been fairly inconsequential. 

Modifié par AlanC9, 08 décembre 2013 - 07:33 .

[Splinter Cell 108]

AlanC9 wrote...

Mass Effect and Dragon age go on sale on Origin plenty; IIRC they're on sale right now . Since I own them both I haven't been comparing sales frequency or percentages.

Your point? You said EA games wouldn't go on sale more often if they were on Steam. The truth is that they would, how many sales does Steam have, how many does Origin? I'm pretty sure Steam has way more than they do, I honestly don't know how many sales Origin does, all I remember was that Humble Bundle thing they had and the Christmas sales, other than that, I really don't remember anything about sales with that place. On the other hand those games are constantly on sale in Steam, I can't remember how many times I've seen Crysis and Crysis 2 up for sale. 

AlanC9 wrote...

Never had any problems myself, but I'll take your word for it. But even so, why should anyone care now  that Origin was buggy a while back?

Edit: or rather, I've had the same amount of problems with both, but they've all been fairly inconsequential. 

Ah but it does, matter. If people are just willing to use it no matter how crappy it is, then what's to stop them from releasing even crappier stuff. Steam was an unknown and people were very hostile to it when it came out, if they hadn't made it solid piece of software, it'd have never reached the point it is at right now. The way I see it EA just released a product that barely worked to get a piece of the market share, used a cheap excuse to get away with it and then forced it on everyone who wanted to buy their stuff, yeah Steam does it too, but Valve has a good reputation amongst the PC and its not like they expected everything in exchange for nothing, they put sales throughout most of the year, stuff like greenlight, the mod workshop. Does EA put that much support into the PC community? I doubt it, and they've been notorious for their lack of support instead, the lack of  support for modding in general(ie: contributing to an engine in which modding is almost impossible), and their draconian schemes in the past. 

Does Valve have such a reputation? No, but I guess you could say, that it is a product of their nature. Valve is a privately owned company, it doesn't need to answer to investors like EA does, Valve is also run by technology experts, not suits interested in income statements. Their views are completely different and in the end the way they both act is also completely different, nonetheless, I prefer to put my trust in people who are willing to put the proper time and money into their software and are not just out to take a piece of the market. 

[Kronner]

Steam is a proper gaming platform, Origin just sells games and it has achievements tacked on.
Ever since I got bored of ME3, I had no reason to run Origin.